was established in San Luis Obispo, California in 2003. They offer a full array of different web hosting options as well as security. They have an outstanding uptime of 99.9 percent and a 60 day money-back guarantee. They also offer services with unlimited bandwidth and some packages with unlimited storage.
- Generous money-back guarantee
- Many web hosting options
- Security options
Arvixe offers a very generous 60 day money-back guarantee if customers are not satisfied with their services. They also refund on monthly hosting fees if your web site goes down more than a tenth of a percent for that billing cycle. Confidence of their services is bolstered by a seemingly full disclosure and detailed, clear explanation of their redundant data center architecture.
Web Hosting Options
We also really like that Arvixe
offers a lot of web hosting options. Only a few other companies in the industry offer as many options as Arvixe does. Currently, they offer their customers VPS, cloud, shared, dedicated, and managed web hosting options. They also offer security options for customers, which is great as security is an increasing issue for many websites. They offer their customers 25 plans to choose from, this allows customers to choose the plan that best fits their web hosting needs.
- Customer complaints
- No phone support
Customers have complained about confusing and incomplete follow through with the service. Representatives were sometimes unable to solve the problem, and could only resort to a refund instead of a fix. Tech support also seems to be weak with vague answers to client issues. "Many customers are having to resort to publicly begging for assistance through the hosting forums," according to one former customer on Rip Off.
Limited Customer Service
Arvixe offers support through email, live chat, and a knowledge base for customers to find quick answers to common questions. However, they do not offer phone support, which is crucial. Not offering phone support greatly limits and inconveniences the customer in their time of need. We would like to see Arvixe add this important customer service tool.
The Bottom Line
The range of plans from Arvixe is large, which is naturally a good thing. However, users will need some time and patience while they parse through the plan options and do some studying to sort out one - or a combination - that is the best fit. Arvixe is a stand-alone company, and are not burdened by corporate overseers. You get a generous 60 days to find out if Arvixe is a great fit - at no risk to you. We recommend working with Arvixe for your web hosting needs.