- Customer support
Some of the products that work really well with WebEx is the Cisco cloud. This makes it very easy for businesses to share and edit documents, as well as manage their company's data. Also, companies that use the Cisco platform will benefit from a fast network, smooth conferencing, and robust support for all of their business needs.
We really liked the following aspects about WebEx:
- A high number of users and video streams for participating attendees.
- A great annotation and whiteboard platform for web conferencing.
- The ability to save and record meetings for later.
- Streamlined features across all service levels.
Why choose WebEx? We felt that Cisco's WebEx solution plays a critical role in a robust networking system for businesses. While most Cisco products can be used alone, WebEx products can be combined with your business's current network. In fact, we found that Cisco was one of the few companies that let customers combine their web conferencing into their business networking hierarchy.
While your business may only need video conferencing with screen sharing, there is tons of functionality with different products. You can add specialized tools for webinars, training, and other types of technical support needs. Cisco's robust networking products make WebEx a perfect fit for customers that already use Cisco networking solutions.
We liked the world-class customer support, including the resources on the website. We found that with other conferencing platforms, it was really hard to find a "how to video." Most of the competitors had blogs and videos about making great presentations and meeting best practices, but didn't provide customers the resources for how to start a web conference and other vital pieces of "need-to-know" information.
We found that in combination with the cloud, the whiteboard and annotation tools were outstanding. Most whiteboard tools only include a pen and arrow tool, but in tandem with the cloud, it is possible to make edits to documents and make files during a meeting, a vital collaboration tool for businesses.
Another great feature of this product was the ability to save and record meetings for later. We found that this feature works particularly well with the Cisco cloud services. Finally, there was one added benefit that set WebEx apart from the competitors. With WebEx, all service levels have the same features, aside from the number of participants. These features include:
- Video conferencing (full screen,
up to 7 video feeds, or split-screen)
- Share applications or your
- VoIP or phone call-in
- Markup tools and whiteboard
- Record meetings (including video)
- Free mobile apps
- Share the presenter role
- Integration with Outlook
We found that, with other chat tools, your access to premium features decreased if you used a lower priced subscription. With WebEx, you don't lose any of the great features if you only need a conferencing engine for 8 people.