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1 User Review
LAST UPDATED: July 23rd, 2021
We reviewed TeamViewer and found that they were one of the best solutions for desktop sharing and meeting over the Internet. The company is based out of Germany and was founded in 2005. They were originally focused on developing and distributing high-end solutions for online collaboration and communication. Their extremely robust platform is growing. More than 200,000,000 people have installed the product. The TeamViewer solution is used in more than 200 countries worldwide and supports more than 30 languages. 

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The Good

  • Features
  • Options
  • Custom APIs
The company has solutions that support desktop sharing, mobile interactivity, and more. We found that it was possible to use this product to virtually go to a meeting. Moreover, TeamViewer offers full support for the team leader. It is also possible for the team leader to "leave" the meeting and pass off remote leadership to another decision maker. There are many robust features with this product that make it possible to navigate the world of paper and digital. We found that it was possible to share documents and annotate them and even print off documents from a remote printer. With the way the Internet is changing how we do conferencing, this company provides a great solution for customers that want to get rid of call conferencing forever. There were some really neat features that we found out about TeamViewer:
  • Up to 15 - 25 users can join the meeting (depending on license).
  • Support for Windows, Mac, and Linux-based systems.
  • The product can be easily integrated into other platforms, such as CRMS (Customer Relationship Management Systems).
  • Other activation features, such as Wake-On-Lan
  • Meeting scheduling tools.
  • Recording of meetings.
We found out that this is a powerful and robust platform for holding your company's meetings and interacting with customers. Some of the basic features include:
  • The "My Meetings" feature to manage your team and run your own schedule.
  • Browser participation so meeting participants don't have to download or install any bulky software.
  • Mobile participation, though a separate license is required.
  • Scheduling, recording, and changing participants all made easy.
We felt like TeamViewer gives its customers a lot of options. Some of the out-of-the-box features include a Wake-On-LAN feature, activating the product when your computer comes to life and interacts with a connected network. We liked the many features that let users integrate the physical and digital conference room space. One such feature included the remote printing feature. With TeamView, it is possible to print off a document in the meeting remotely, without having physical access to the printer in your immediate workspace. Mobility is also an important feature for different individual's needs. We were looking for iOS and Android capability. It is possible to get a separate license for iOS and Android devices, easily letting your team members "beam into" a virtual meeting. The custom APIs also make this a powerful application. We found that it integrates easily with your CRM system, letting you also "make contact" with customers, as well as your business team members. We also felt like the API and app integration ability let this product work great with Facebook, ZenDesk (for customer support), and other technologies to create the ideal conferencing experience for anyone from executives to customers.

The Bad

  • Limitations
  • Cost
  • Based in Germany
We wanted to see some live videos of TeamViewer in practice. We couldn't find any demonstrations on the website, only screenshots that showed how different features of the product worked. We also had questions about the file sharing. We weren't able to determine if TeamViewer's file box had live annotation features, such as the ones found with other web conferencing features. Some of the things that concerned us about Team Viewer included:
  • The high cost of the product.
  • Not a US-Based company.
Also, the product is really expensive. There are many "free" solutions out there that have many of the same functionalities as TeamViewer. The business platform costs $749 and can represent a huge cost for customers. Also, TeamViewer is not a US-based company. They are originally based out of Germany, with a significant presence in the United States.

The Bottom Line

Some other things that concerned was the lack of videos and live demonstrations on the website, TeamViewer is not a US-based company, and the high cost of TeamViewer's services. We were unsure if TeamViewer would work across our different computing devices and networks. In the review, TeamViewer identified themselves as a software company, not in the business of providing technical support. TeamViewer may be a good solution for enterprise businesses that are looking for additional features such as remote access but smaller businesses can find other web conferencing solutions at a cheaper price.
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Mary Gunn Rangpur City, 55

Excellent software that helps to control your desktop from remote. It helps in reducing distance to my clients.

5 months ago