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RHub is a company that provides web conferencing solutions for different businesses. The company name stands for "Real-Time Collaboration Hub." The company is a premier provider of web conferencing, remote support, and other tools for customers. There are more than 2,000,000 users. The company was founded back in 2005 and was one of the first to make web conferencing a reality. Larry Dorie and Dr. John Mao founded the company. The product had been developed in 2003. The tool was originally intended to press the firewall issue in web conferencing. The company bases its products and services off of a central server, which was pretty close to the reason they originally developed the company. The company has several awards and accolades, including CRM's 2007 Tech Innovators Finalists."

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The Good

  • Features
  • Desktop sharing tools
  • Flexibility
  • Security
  • Reporting
  • Q & As
The features for the RHub are pretty standard for the industry. They have easy recording of everything in the system, from audio to video. With one click, you or your conference participants can Record their desktop, audio, and video, and archive it for a later day. There is also a built-in player for sharing of videos. You can also publish your sessions in AVI, Flash, or WMV. Perhaps the most powerful tool with the recording is the ability to allow or stop your participants from recording. The desktop sharing tools are also important with RHub. They describe this feature pretty intensively. With desktop sharing, you can choose to share specific applications only. If you want to stop or pause your sharing, you can easily do this without impeding the flow of the conference. Of course, there are privacy options built in for each user. We liked the fact that RHub has support for more than one monitor in desk sharing and it is also easy to change presenter seamlessly. We liked the broad flexibility of the platform for different users. It is available on mobile devices, as well as PC and Macs. As we mentioned, it is easy to add up to 3000 attendees. The system can also support 30 web cameras, which was pretty impressive. The system is robust and secure, with firewall and proxy settings enabled. You can schedule your meetings well in advance. There is some Outlook integration, but that is the only real app integration that we found with RHub. The detailed reporting feature is going to be important for checking who was present during a meeting, as well as keeping track of who was active. There are also some advanced entrant screening tools. You can lock the meeting session, keeping new visitors out. You can also hide attendee lists if you want to keep participants in the meeting semi-anonymous. In the participant listing, there is also a hand-raising feature. This lets participants signal the presenter if they have a question or it's their turn to speak. You can also push URLs and Q & As within the RHub framework. The Q & A feature is not similar to do a quiz after a presentation, but you can use it to ask a few questions about how your audience felt about a particular topic. You can also have breakout sessions with smaller groups in a large presentation, as well as have private chat with different people around the room (this feature can also be disabled).
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The Bad

  • Price transparency
  • Lack of apps and integrations
  • Server setup and configuration
  • Backups
There were a few good things that we were concerned about with RHub. For example, the prices were not displayed on the website. Moreover, we couldn't find any reviews on the Internet on pricing for the company's service. Another problem that we had with the service was a lack of prices listed on the RHub website. They aren't very apt to give out prices over the phone, either. Because we weren't able to get pricing information on this service, we weren't able to determine whether the features were a good fit for businesses. We also couldn't find a list of apps or integrations that works with RHub. With several of the competitors in the industry, we were able to see an entire list of apps and integrations. We couldn't even find mention of a development center or an API so that companies could use their different legacy systems. RHub might not be a good fit for e-commerce if there are missing integrations. We also weren't really sure about how we felt with the server setup and configuration. The servers do have a plug-and-play configuration, but ultimately, do require port setups and some changes to your business network infrastructure. We worried that using RHub might require significant resources from within a company, such as IT, to make this a viable product. This also means that you are responsible for your own backups and other needs. If you are a small business, this means that you are going to have to take the time yourself to make sure that your software is updated on the server. While there is only a one-stop-shop with RHub, we didn't like the lack of a SaaS subscription model.
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The Bottom Line

We are a little bit hesitant to recommend RHub. We don't like the idea of installing physical hardware when some of the best products in the web conferencing industry are cloud-driven, SaaS services. While the platform looks great and affordable, we recommend that customers choose a web conferencing platform that quotes prices. With RHub, you are going to get a piece of hardware that you might not necessarily want.
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