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LogMeIn, Inc. is a company that specializes in creating connection possibilities for their customers. They have a proprietary tool for online conferences called Join.Me. The platform has some pretty robust features, but lacks video conferencing and streaming at this time. In the future, the company hopes to add more robust video conferencing abilities, though it is possible to share videos and screens over an Internet connection.
The products that LogMeIn creates can be activated with either a stand-alone application or a web browser. If you want to use the web portal option, you will need to download Active X or extensions and plugins for Firefox, Safari, and Google Chrome. The Join.Me product achieves peer-to-peer connectivity, letting clients communicate remotely. LogMeIn currently has a patent for their Join.Me and other P2P command and data transfer functionalities. LogMeIn has been around since 2003.
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The company's remote access properties, including Join.Me, use remote desktop protocols that transmit via SSL. An SSL certificate is create for each device, making conferences with this amazing platform secure.
For its low prices, Join.Me has some of the best features in the industry. Here is what we liked about Join.Me
For its free product, also known as a "freemium," Join.Me has some robust properties. If you're willing to drop some coin, the Pro and Enterprise service levels open up worlds of possibilities, including:
We found that Join.Me also has support for iOS, Android, and Amazon. Amazon-powered apps are not commonly supported in the conferencing industry, so we were happy to see that Join.Me extends its service to Amazon Kindle users.
The number of people that could participate in meetings related very well to the price. With other web meeting technologies, we found that only 15-30 people could participate in a meeting. But with Join.Me's Pro and Enterprise plans, we found that up to 250 people could participate in a conference, ask questions, and view presentations. Also, key players in a conference can control the flow of the meeting, something not found in the free level.
A lot of businesses like to integrate their conferencing abilities into their CRM experience, and Join.Me helps users do this. We found plugins that let customers integrate their Join.Me experience into Outlook and Google Calendar. Also, we found that Join.Me lets customers use the conferencing with SalesForce, a leading CRM tool.
Support for the different service levels are also pretty awesome. With other companies, such as TeamView, we found that support didn't extend much into the technical realm. With Join.Me, there is email and phone support available to help customers make the technology work on their devices.
The customization features of Join.Me also lets a business owner make their conferences customized. A personalized URL and background make this a great branding tool for a business. Finally, there are some robust user tools for conference leadership, including meeting lock, share control, and more.
It's 2015...where's the video? We were hoping that Join.Me would have video conferencing as part of their online platform, but we found that video capabilities were only limited to screen sharing and presentations. In some ways, Join.Me is not much better than a conference call.
There were a few things that concerned us about Join.Me:
The Free service level, advertised as a "freemium" product to entice customers, lacks a lot of core key features found in other service. Sometimes, users in a web conference need access to documents that can be annotated. Also, the free service level only has email help at this time, which is rumored to be slow and not all that helpful. However, there is a free 14-day trial period for the Pro and Enterprise subscriptions, giving the user a chance to "get their feet wet."
With Join.Me, there are some features that are only included in the Enterprise level, including:
These are some features that we'd like to see unlocked in the Pro package. User and group management would be a great feature to include in all the service levels.
Finally, the training resources aren't all that perfect. There were only a few videos for creating effective presentations. We'd like some more in-depth tutorials for basic functions, such as:
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Poor features and inflexiblity with customers when the product does not perform and have a yearly subscription. The service has become useless so I canceled and they boldly proclaim they are going to continue to bill me through October despite that the product does not meet my needs. I will NEVER use a LogMeIn product of any kind again.
I am stuck with a $119 annual subscription, even though I only saw a price of $9.99 to upgrade. It must have been in the fine print. My problem is that I had started a webinar and had people waiting. Since it only allows 2 attendees, I had to quickly pull out my credit card. Boy, was I surprised when the charge was for the entire year! I communicated with the support team and they are not budging on a refund or partial refund. So, BE WARNED! There is no such thing as a monthly contract with Join.me.
Join.me is one of my favorite online meeting tools. It is easy for other people to join, its not complicated to use, and I feel like there is rarely a connection error. It is a great platform!
This company has no intentions of letting you cancel your account. After hours on hold, multiple transfers and several disconnects on their end I have come to the conclusion the only way to cancel this account is to dispute my charges.