GoToMeeting is a web-hosted service designed by the online division of Citrix Systems. It utilizes audio, desktop sharing, and video conferencing tools that let users meet with other users, customers, and team members over the Internet in real time.
The system broadcasts the desktop of the host's computer to other meeting attendees through the Internet. The meeting is protected with high-level security and passwords. Ultimately, GoToMeeting is one of the most secure online meeting systems, encrypted with Citrix's high-level security features.
- Easy access
- Features and tools
There are several "Go To" products that are manufactured by Citrix. There is the GoToWebinar and GoToTraining packages, also. All of these products can be combined within an enterprise-level solution after a consultation with Citrix. All the different products support many of the same features. Each system, however, is designed with a different audience in mind. Here are the numbers that Citrix's "Go To" products support:
- GoToMeeting: Up to 100 people
- GoToWebinar: Up to 200 people
- GoToTraining: Up to 1000 people
Citrix does a pretty good job of describing their products on their website. Each core feature has a short, detailed explanation of how it can benefit the user. Also, there is occasionally a screenshot that shows how a particular function is achieved within one of the "Go To" products.
We liked GoToMeeting as an enterprise-level solution for customers. The price tiers are acceptable and promise the user a wide array of features. Citrix has done a good job of building the following benefits into the system:
- Easy access for decision makers and leaders within a meeting.
- HD video conferencing for up to six people.
- Easy web interface.
- Keyboard and mouse control for users who want to try something on the presenter's computer.
- Annotation tools for enhancing collaboration.
- Easy one-click recording for meeting archival.
- "Bulk" package purchase possible for enterprise-level business of GoToMeeting, Go To Webinar, and Go To Training.
We liked the easy access for decision makers and leaders within a meeting. This was probably one of the most robust features of GoToMeeting. We found that the meeting presenter could empower other attendees by giving them the virtual "floor," letting them annotate in a presentation, and bringing them to the centerfold in a streaming video conversation.
The HD video conferencing feature isn't perfect, but it provides high resolution for up to 6 people in a conference. This makes it very easy for customers to do interviews and other types of one-on-one meetings for smaller intimate groups.
We also liked that the platform is accessible over the web. Anyone with a MacBook, PC, ChromeBook, or mobile device can use GoToMeeting. Citrix is perhaps the only platform in the industry that also supports Linux and ChromeBook, two up and coming popular operating systems in the business world.
One of the neat features of GoToMeeting is that you can let other people take over the keyboard and mouse of your machine from anywhere in the world. This is a great feature not available in other screen sharing apps. This makes GoToMeeting a great training tool.
The annotation tools in GoToMeeting are a bit clunky, but they are there. It is possible to use a pen to draw on the presentation and place arrows. The power of this feature is that you can turn it on and off for different users in the meeting.
We also liked the fact that there is an easy one-click solution for recording the meeting. If someone doesn't make the virtual meeting, you can record the conversation, video, and desktop sharing and send the meeting to a user later via email.
Finally, we like that you can combine GoToMeeting, Go To Webinar, and Go To Training. Some individuals in your company might need access to the training portal, and this can be easily accomplished by selecting the right product for the key person in your company.
- File sharing
- Annotation tools
- Video sharing
There were a few concerns that we had with GoToMeeting. Overall, the price is pretty good for the features, however we felt that GoToMeeting lacked:
- File sharing in one platform (Citrix makes a separate sharing client)
- Limited annotation tools
- "Labs" feature that let users stream HD video from desktop
- Only 6 participants may use video during a web conference
The file sharing in GoToMeeting is pretty clunky too. Citrix has a program called ShareFile that you must use in addition to GoToMeeting if you want to share documents with clients. This makes the process a little bit confusing, as other conferencing programs let customers edit documents in real time.
The limited annotation tools are also a problem. As of right now, all you can do in GoToMeeting is annotate on the screen with a pen and arrow tool.
Finally, the video sharing in GoToMeeting is not quite yet perfected. You have to use a tool available in Citrix's labs that lets you stream files from your desktop.
The Bottom Line
If your business needs are pretty basic to intermediate in terms of web conferencing, we recommend GoToMeeting. Some features that we really liked are the powerful admin and leadership tools within the platform, the 30-day trial period with a 100% money back guarantee, and the HD video capabilities for video chat.
The scalability of the platform and ease to choose other products, such as GoToWebinar and GoToTraining for the appropriate users in your company. Finally, the high quality customer experience that is backed by Citrix goes a long way towards our endorsement of GoToMeeting.