AnyMeeting

I was a happy customer with InstantPresenter since 2009, a company that AnyMeeting took over in 2016. InstantPresenter provided a reliable, easy to use platform for webinars and hosting of webinar recordings that was an integral part of my online training business. Since January 2017 when InstantPresenter's webinar functionality was sunset, my company has used AnyMeeting, and the experience has been quite unsuccessful in 4 areas: Security, Resource Library, Presentation and Recording Quality. SECURITY: Unlike InstantPresenter, there is no capacity to password a scheduled webinar to assure security. The only password possible is through user registration: when a user registers to attend the webinar, the user sets his or her own password. If the user forgets or misplaces that password before the webinar begins, there is no way for the user to reset the password, and the user is unable to join. Calls to the support group received the suggestion to monitor the attendee list while presenting in the webinar, comparing it with the enrolled students, and kicking out anyone not enrolled. It is ridiculous to suggest that a presenter would be doing this while actively teaching a webinar! The password facility in InstantPresenter was easy to use and reliable. Why can't AnyMeeting provide the same level of service they replaced?? RESOURCE LIBRARY: The AnyMeeting platform allows .pdf files to be uploaded and presented during a webinar. However, this only works when the materials are uploaded to the resource library BEFORE the webinar begins. If there is a need to upload a document while in the webinar, each attempt to upload.pdf files generated an error noting invalid file format. Calls to their tech support team suggested opening a problem ticket by emailing the support group. This was done, with no response. PRESENTATION: The webinar pane has a large open area for presentation with a default sunrise photo in the background. In order to change this to a company appropriate image such as a logo watermark, the change has to be made each time, each webinar; it cannot be made at the account level. The presentation pane has a small video image of the presenter, and another relatively small image of the presentation document. The sizes of these image areas cannot be adjusted, leaving almost half of the screen area unused. This has been discussed with the support team who confirm the status quo on these factors. RECORDING QUALITY: The recordings of recent webinars have an audio/video synch issue, with sound preceding the video in an increasing time lag as the webinar proceeds. By the end of a 2 hour webinar it is a serious issues, and looks very unprofessional. The webinars done by my company recently will have to be recreated in order to be of sufficient quality to sell the recorded version. Again, this has been reported to Needless to say, I am transitioning to a different platform, and will no longer be an AnyMeeting customer. There are other stronger options out there, and I encourage others who seek a reliable webinar service to skip this one.