Jacuzzi Logo
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38 User Reviews


Overall Score

LAST UPDATED: June 28th, 2021

When a Jacuzzi family member was diagnosed with rheumatoid arthritis at a young age, the Jacuzzi brothers went to work and developed a pump that could be submerged into a bathtub to provide pain-relieving hydrotherapy treatments.

In the 1980s, Jacuzzi® enhanced the home spa experience by creating designs and introducing models that could be used as a hot tub or a whirlpool bath. Jacuzzi® designs hydrotherapy baths and spas for both in the home and outdoors, allowing customers to turn any room in or out of the house into a place to relax, entertain, or relieve sore muscles.

Today, Jacuzzi® walk-in tubs are sold in over 60 countries worldwide. The company is recognized as one of the leaders of hydromassage and has continued to make advancements to their pump systems, jet technology, air controls, and product design.

Read our Jacuzzi reviews (below) to see what customers are saying about this company. 

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The Good

  • The Jacuzzi® Walk-In Tub
  • Jacuzzi® Walk-In Shower
  • Expert Installations
  • Experience in the Industry

The Jacuzzi® Walk-In Tub

A standard tub can pose many safety issues for seniors and those with limited mobility. Jacuzzi® offers walk-in tubs crafted to easily fit into any bathroom with almost any dimensions and designed with comfort and safety in mind. Consumers can expect the following safety features from their Jacuzzi® Tub:

  • Low step-in threshold
  • Wide-opening and leak-proof door
  • 10 Hydromassage Jets
  • Fast Fill Faucet™ and Fast Drain technology

The Finestra® offers customers the following features to ensure a safe and comfortable bathing choice without sacrificing the full hydrotherapy experience.

  • Dual-pin door locking mechanism
  • Integral, ergonomic grab bar
  • Raised push buttons
  • Maintenance heater to maintain water temperature
  • Chromatherapy light (Salon® Spa only)
  • Aromatherapy system (Pure Air® and Salon® Spa only)
  • Fast-fill™ faucet & hand-held shower sold separately
  • Soaking experience is Jacuzzi® Epsom Salt Compatible

Jacuzzi® Walk-In Shower

For over 50 years, Jacuzzi® design engineers have been improving and advancing its products and have incorporated the highly-engineered hydromassage jets into a safe and affordable package: the Jacuzzi® Walk-in Shower. 

The Jacuzzi® Walk-in Shower offers a thoughtful design of both form and function with a comfortable and moveable seat, high-gloss acrylic surface, both hand-held and fixed shower heads, and ample storage space for big bottles. The shower also offers these safety features:

  • Ultra-low step threshold
  • A slip-resistant floor
  • Anti-scald water temperature guard
  • Designer grab bars

Expert Installations

After purchasing a walk-in tub, Jacuzzi® will send a technician to help with the installation process. The company states that customers can expect the following from their walk-in tub installation:

  • A reliable and expertly trained technician
  • A seamless fit into the existing space of a tub or shower
  • An easy one-day setup
  • Removal of the old bathtub or shower

Experience in the Industry

Jacuzzi® boasts having decades of experience in the bath industry. Since the 1950s when the Jacuzzi brothers designed the J-300 portable pump to the 1960s when Jacuzzi® created the world’s first integrated jet whirlpool bath, the company has continually been a trusted name with consumers. Each walk-in tub is designed with unique benefits and the continuously circulating hot water ensures customers get the pain relief and relaxation they need.


The Bad

  • Limited Walk-In Bathtub Warranties

Limited Walk-In Bathtub Warranties

Jacuzzi® walk-in bathtubs have a limited lifetime warranty on the tub shell and factory installed pump, jets, controls, and blower. There is a 2-year labor warranty for factory-installed components and for all options and accessories there is a 90-day (parts only) limited warranty.  

For the warranty to be valid, customers must go online and submit or mail in a form (provided at the time of purchase) within thirty days of the purchase date. 


The Bottom Line

Over its long history, Jacuzzi® has gained the trust and confidence of its customers all around the world. Customers who choose to work with Jacuzzi®  can take advantage of the companies experience and expertise in the industry. Customers will need to register their walk-in tub within 30 days of purchase for the warranty to be effective but this can be done online and shouldn't take up too much time. There are plenty of models to select from and consumers should have no problem finding a tub to fit their unique needs. 

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38 Reviews

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Nancy and Steve Vasilakes

We are disappointed. I never should have been foolish enough to agree to purchase such an extremely expensive item without first Seeing it in person! There none in any showroom in Eugene to look at. I still believe in all the health benefits, but felt pressured and wanted to believe it would be a great investment for us. It does not do us any good if my husband cannot satisfactorally use it: 1.The foot space is small, and it is difficult to get in and out without banging your knees. It is not wide enough for husband to 'soak'. He is not overly heavy at all, but is broad shouldered. We were told that if he fit in a regular tub, this would be fine for him, ajnd it isn't. 2. We also did not get an adjustment on our bill after my husband spent a whole day taking out all the tile from floor to ceiling, that covered all the walls around, and along the front of our tub. We also totally removed our oversized tub, so that the installers could do the job in one long day, instead of needing coming back another day to finish it. I understood that one of the reasons the price in our contract was so high was because of the labor, which was estimated to be 2-3 days, due to the massive amout of tile and the large tub that needed to be removed. 3. The shower rod provided and sent by the company was the wrong size, so it was noted on the completion paper work that we returned it to the company, but no adjustment was made for that either. 4. The air that comes out the jets is cold. 5. The door swings open and bangs into the opposaite inside wall of the tub, and has already started tpo leave a mark. 6. I recall hearing the salesman say that the Jacuzzi company guarantees their tubs for the life of the house, but read in the final paperwork that it has a limited guarantee. I truly regret that we will not be good advertising for this disappointing product. * I do need to add that the installer, Jed, was Excellent! He truly cared about doing a great job, and attended to making every detail of the installation just right.

2 years ago

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Rachel Campbell Duncanville, TX

They're a good size and operate decently and don't have a lot of cost associated with them- not as much as you'd think. Just wish timer had a little more flexibility...

3 years ago

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Michael Steen Cypress, TX

It was a good brand others had better features.

3 years ago

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