Jacuzzi Logo
star star star star star_half

6.0

Overall Score

LAST UPDATED: March 7th, 2024

When a Jacuzzi family member was diagnosed with rheumatoid arthritis at a young age, the Jacuzzi brothers went to work and developed a pump that could be submerged into a bathtub to provide pain-relieving hydrotherapy treatments.

In the 1980s, Jacuzzi® enhanced the home spa experience by creating designs and introducing models that could be used as a hot tub or a whirlpool bath. Jacuzzi® designs hydrotherapy baths and spas for both in the home and outdoors, allowing customers to turn any room in or out of the house into a place to relax, entertain, or relieve sore muscles.

Today, Jacuzzi® walk-in tubs are sold in over 60 countries worldwide. The company is recognized as one of the leaders of hydromassage and has continued to make advancements to their pump systems, jet technology, air controls, and product design.

Read our Jacuzzi reviews (below) to see what customers are saying about this company. 

Top Ranked Companies

thumb_up

The Good

  • The Jacuzzi® Walk-In Tub
  • Jacuzzi® Walk-In Shower
  • Expert Installations
  • Experience in the Industry

The Jacuzzi® Walk-In Tub

A standard tub can pose many safety issues for seniors and those with limited mobility. Jacuzzi® offers walk-in tubs crafted to easily fit into any bathroom with almost any dimensions and designed with comfort and safety in mind. Consumers can expect the following safety features from their Jacuzzi® Tub:

  • Low step-in threshold
  • Wide-opening and leak-proof door
  • 10 Hydromassage Jets
  • Fast Fill Faucet™ and Fast Drain technology


The Finestra® offers customers the following features to ensure a safe and comfortable bathing choice without sacrificing the full hydrotherapy experience.

  • Dual-pin door locking mechanism
  • Integral, ergonomic grab bar
  • Raised push buttons
  • Maintenance heater to maintain water temperature
  • Chromatherapy light (Salon® Spa only)
  • Aromatherapy system (Pure Air® and Salon® Spa only)
  • Fast-fill™ faucet & hand-held shower sold separately
  • Soaking experience is Jacuzzi® Epsom Salt Compatible

Jacuzzi® Walk-In Shower

For over 50 years, Jacuzzi® design engineers have been improving and advancing its products and have incorporated the highly-engineered hydromassage jets into a safe and affordable package: the Jacuzzi® Walk-in Shower. 

The Jacuzzi® Walk-in Shower offers a thoughtful design of both form and function with a comfortable and moveable seat, high-gloss acrylic surface, both hand-held and fixed shower heads, and ample storage space for big bottles. The shower also offers these safety features:

  • Ultra-low step threshold
  • A slip-resistant floor
  • Anti-scald water temperature guard
  • Designer grab bars

Expert Installations

After purchasing a walk-in tub, Jacuzzi® will send a technician to help with the installation process. The company states that customers can expect the following from their walk-in tub installation:

  • A reliable and expertly trained technician
  • A seamless fit into the existing space of a tub or shower
  • An easy one-day setup
  • Removal of the old bathtub or shower

Experience in the Industry

Jacuzzi® boasts having decades of experience in the bath industry. Since the 1950s when the Jacuzzi brothers designed the J-300 portable pump to the 1960s when Jacuzzi® created the world’s first integrated jet whirlpool bath, the company has continually been a trusted name with consumers. Each walk-in tub is designed with unique benefits and the continuously circulating hot water ensures customers get the pain relief and relaxation they need.

thumb_down

The Bad

  • Limited Walk-In Bathtub Warranties

Limited Walk-In Bathtub Warranties

Jacuzzi® walk-in bathtubs have a limited lifetime warranty on the tub shell and factory installed pump, jets, controls, and blower. There is a 2-year labor warranty for factory-installed components and for all options and accessories there is a 90-day (parts only) limited warranty.  

For the warranty to be valid, customers must go online and submit or mail in a form (provided at the time of purchase) within thirty days of the purchase date. 

gavel

The Bottom Line

Over its long history, Jacuzzi® has gained the trust and confidence of its customers all around the world. Customers who choose to work with Jacuzzi®  can take advantage of the companies experience and expertise in the industry. Customers will need to register their walk-in tub within 30 days of purchase for the warranty to be effective but this can be done online and shouldn't take up too much time. There are plenty of models to select from and consumers should have no problem finding a tub to fit their unique needs. 


Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.5

star star star star star_half

53 Reviews

Review Breakdown

5 grade

68%

4 grade

17%

3 grade

9%

2 grade

6%

1 grade

0%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star_border star_border

Kristin Waterbury, CT

Got sick of seeing all the Jacuzzi bath remodel commercials with that awful spokesperson Christina, but ended up using their services for a bath remodel with walk in tub for my aging mother in law. The representative during the consultation was well informed and pleasant, as was the person who did the install. They couldn't get it done in one day through no fault of their own, and completed the remodel in 2 full business days. It was more expensive than we had planned to spend, but there were payment plans available. Mostly satisfied with the end product.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Wayne E. Turner El Dorado, KS

Everything seems to work fine but shower water pressure/output is anemic at best.

5 years ago

star star star star_border star_border

Kathy Louisville, KY

Nice looking, well insulated so it stays warm longer, Jets are well placed and adjustable speeds. Have had some trouble with leaking pipes.

6 years ago

star star star star_border star_border

Ann Summerville, SC

The hot tub is good but we haven't used customer service. Parts are easy to get.

6 years ago

star star star star_border star_border

Daniel S Dahler Arlington, VA

Very nice and comfortable hot tub to sit it.

6 years ago