Written by Chad Zollinger | Last Updated November 1st, 2019Chad Allen Zollinger is a Content Management Specialist for Best Company. Majoring in Writing Studies, Chad is an avid reader, a lifelong writer, and once completed the Rubik's Cube in 34 seconds.
The walk-in tub industry was built out of a desire to make the lives of seniors safer. This concern for the well-being of customers, unfortunately, isn't shared by all companies in the industry—some companies simply want to get money out of its customers. Luckily, there are some surefire ways to spot a trustworthy company.
Upfront about Financial Information
Make sure you look through the website, social media channels, and videos of any walk-in tub companies you are interested in. Do they offer discounts? Are they upfront about warranty options and contract lengths? What are their average finance rates? These are questions you should be able to answer after researching a walk-in tub company.
Don’t rely solely on each company’s website for information. Oftentimes, third-party review sites contain the most honest answers about a company’s business practices. Most companies only post the positive reviews that they’ve received so it’s important to get the full picture with a third party site.
Social Media Presence
One way to spot an insincere and untrustworthy walk-in tub companies is to check their social media channels. Check everything you can think of. If a walk-in tub provider has a YouTube channel, go watch their videos and look at the comments to see what people are saying about it. People are most vocal on Twitter and Facebook, but if a company has an Instagram as well, you should look for comments there too.
Some companies delete posts that receive negative comments from previous customers. Even though it’s not a sure sign that a company has a bad reputation, lack of social media presence could be a sign that a company doesn’t want to deal with the negative backlash of bad service.
No matter the walk-in tub company, make sure you read the “About Us” section of company websites. Try to get a feel of where the company comes from. The most genuine companies will be the ones that are primarily concerned for the well-being and safety of its customers.