- Encryption Type
- Customer Support
- Extra Features
Spotflux states that they have customer support available online and via social media (Facebook,. Twitter and Google+). They offer support via their knowledge base and via an online form. All attempts to receive clarifications for information which is not available easily on their website by the Review Team did not yield responses from the company. Spotflux does not disclose their encryption standards online.
It is notable that PC Magazine found that several known phishing sites, which are all supposed to be blocked by Spotflux's proprietary software were not during their independent tests of the software. Customers have reported similar experiences.
In order to compare speeds of the VPN providers, the Review Team attempted to use test results from the same independent source. The site compares speed tests from ISPs and VPNs and provides the results as an average. There is no data available for average speeds for Spotflux and the company does not provide data. This absence of company-provided date is standard for the industry, as the speed of a VPN is highly variable. PC Magazine reported that in their tests, they found delays which were comparable with the industry standard of expected slowing due to a VPN.
Customers report that YouTube performs best while streaming HD video and that Netflix is sometimes unable to stream HD quality video and is grainy with buffering delays. These findings have been substantiated with independent tests. YouTube 4K videos appear to suffer the most and in many cases, customers report them not loading at all with Spotflux.
Spotflux has a detailed Knowledge Base online with very specific questions, which leads the Review Team to believe that the topics in the Knowledge Base are issues which customers have reported most frequently. This practice is not uncommon and can be very helpful to customers experiencing issues.
There is an option available for customers to contact support via an email form. Customers have reported that their requests via this form are not addressed. The Review Team had similar experiences. Additionally, the company states that they may be contacted via their social media accounts. These accounts have had bursts of activity and in the last few months prior to the writing of this review, were only updated on average of once per month. This does not give the customers much assurance that their requests via this channel would be managed.
While many VPN providers are based outside of the United States, giving more freedom to logging laws, etc., Spotflux is not. They are headquartered in Brooklyn, New York. While is it understandable for companies not in the US to not list a phone number, this practice is a bit odd for a US-based company.
Spotflux states that they help with blocking phishing sites with proprietary software, but the real-world results are mixed on their actual effectiveness. Customers and independent tests have shown that there are several known phishing sites which are not effectively blocked by the software.