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Norton LifeLock

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LAST UPDATED: January 27th, 2020

As a global leader in consumer Cyber Safety, NortonLifeLock is dedicated to helping secure people’s devices, identities, and online privacy. 

Cyberthreats are constantly changing and evolving as cybercriminals create malware and phishing, ransomware and viruses, data breaches, and unsecured Wi-Fi connections. That’s why NortonLifeLock offers consumers multiple products and services specifically designed to protect people when they’re online. 

Customers can expect the following services when signing up with NortonLifeLock:

  • Device Security — Multi-layered, advanced security helps protect devices and information from online threats like viruses, malware, and phishing.
  • Identity Theft Protection — Monitors identity theft threats and provides restoration services if there is an identity theft issue.
  • Online Privacy — Virtual private networking helps protect privacy when information is being sent or received over Wi-Fi, wired, or mobile connections.
  • Home & Family — Helps families enjoy connected devices worry-free with Parental Controls and other solutions.
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The Good

  • Comprehensive Protection
  • Virus Protection Promise
  • Student Discounts
  • Free Trials

Comprehensive Protection

Now that Norton and LifeLock are one company, consumers can get all-in-one protection against today’s cyberthreats. Consumers can have three affordable options when it comes to comprehensive plans: Norton 360 with LifeLock Select, Norton 360 Deluxe, and the Norton 360 Standard. 

Norton 360 with LifeLock Select will cost consumers $8.99 for the first 12 months but will increase the second year to $14.99. Now this plan includes protection for up to five PCs, Macs, smartphones or tablets; and includes things like a password manager, privacy monitor, PC SafeCam, Lost Wallet Protection, SSN and credit alerts, and more. 

However, this plan doesn’t include bank and credit activity alerts, fictitious identity monitoring, court records scanning, 401(k) and investment activity alerts or home title monitoring. Consumers will have to upgrade their plan to the Norton 360 with LifeLock Advantage ($17.99 for the first 12 months and $24.99 per month after that) or the Norton 360 with LifeLock Ultimate Plus ($25.99 for the first 12 months and $34.99 per month after that) for those features. 

The next affordable plan is Norton 360 Deluxe ($7.99 for the first 12 months and $9.99 after that), which provides multiple layers of protection for devices and online privacy. This plan also offers protection for up to five PCs, Macs, smartphones or tablets and includes features such as anti-spyware, antivirus, malware and ransomware protection, online threat protection, cloud backup, smart firewall, password manager, and the Virus Protection Promise. 

The most basic comprehensive plan is the Norton 360 Standard, which is $7.99 per month. However, this plan only offers protection for one PC, Mac or one smartphone or tablet. Users do have some features such as the anti-spyware, antivirus, malware and ransomware protection, online threat protection, cloud backup, smart firewall, password manager, PC SafeCam, Dark Web Monitoring Powered by LifeLock, and the Virus Protection Promise. 

Virus Protection Promise

Norton LifeLock will refund consumer’s money if its software can’t remove a virus. The company boasts that keeping devices free and clear of viruses is the foundation of its business and is so confident in its antivirus and malware protection that the company will give customers their money back if it can’t remove the virus. 

However, it is recommended that consumers read the fine print to learn about any terms or conditions that may come with the promise. 

Student Discounts

NortonLifeLock realizes that many students spend countless hours on their computers (and other devices). In order to help students focus more on term papers and homework and less on viruses, malware, and identity theft, NortonLifeLock offers a student discount. Depending on the selected plan, the discount rate will vary, but students can expect anywhere from $40–$60 off for the first year.

Free Trials

Consumers who are on the fence about getting NortonLifeLock should look into the company’s free trials. Users can experience what it’s like to use Norton Mobile Security for Android, Norton Mobile Security for iOS, Norton Family Premier, or they can try one of Norton’s free virus scan or virus removal tools. 

Users looking for Norton Antivirus Basic should be aware that the company no longer offers a free trial for that plan. In its stead is the Norton AntiVirus Plus plan that offers everything the Norton AntiVirus Basic did (but includes features such as Smart Firewall, PC Cloud Backup, Password Manager, and the Virus Protection Promise).

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The Bad

  • Product Limitations
  • Problems with the Software

Product Limitations

Consumers should be aware that not all features are available on all platforms, so it’s best to read the fine print and make sure Norton’s services will work with your computer’s operating system. 

For example, Norton Family Parental Controls, Norton Cloud Backup, and SafeCam are not supported on Mac OS.

Problems with the Software

Several reviews left on BestCompany.com reveal that some customers were frustrated with NortonLifeLock. A few were disappointed with the company’s auto-renewal (consumers complained that even after speaking to customer service, their credit cards were still charged for a subscription), others felt that the software slowed down their computers, and some struggled to remove the program from their computer completely. 

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The Bottom Line

Consumers who are looking to up the security on their devices will definitely want to look into NortonLifeLock. 

The software company offers plenty of comprehensive plans for anyone who wants to protect their identity and shield their devices from harmful viruses and malware. Users who get the Norton 360 Standard will get basic coverage at an affordable price, but users with the Norton 360 with LifeLock Select will get a range of features all designed to help protect one’s identity, online privacy, and devices. 

There are a few product limitations, as not all features are available on all platform types, so be sure to read the fine print. And while a few consumers were frustrated with a few aspects of NortonLifeLock — things such as the software slowing the device down, not being able to entirely remove the product off their device, and being charged after canceling — others appeared to be happy with the amount of protection NortonLifeLock’s products and services provided.

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