IPVanish VPN is a top-tier VPN service provider. Simply put, this designation means that they control 100% of their hardware and software, network development and each small facet of their service for their customers, unlike many other VPN providers who outsource their service or share their servers. Their VPN tunnel can be used by customers with Windows, Mac OS X, Android and iOS devices.
- Encryption Type
- Customer Support
- Extra Features
Customers select their billing terms when signing up for a subscription with IPVanish VPN. Available terms are per month ($10), quarter ($26.99), or annual ($77.99). Payment for the entire term is paid upon signing up for a new subscription or renewing an existing plan at the then current rate.
IPVanish VPN accepts the following methods of payments: VISA, Mastercard, Discover, American Express, UCB, Delta, PayPal, iDeal, Bancontact, Giropay, Boleto Bancard and Bitcoin.
IPVanish VPN's default encryption for most devices for their VPN tunnel is the most secure OpenVPN protocol. This method of encryption is more secure than several other methods, although because the protocol verifies all packets, can be the one which slows down a connection more than others. Customers may also select L2TP/IPSec or PPTP connections.
For those connecting to IPVanish VPN via their iOS device, the default encryption is IKEv2. Developers state that this is comparable to OpenVPN in security.
IPVanish VPN's average speed for downloads is one of the fastest in the industry, with an average download speed as calculated by the Review Team from available independent speed testing data, of 58.45 Mbps. The average speed of non-VPN traffic in the Us is 20.8 Mbps. The upload rate of 3.98 is slightly slower than the US average of 5.2 Mbps.
It is important to remember that there are several factors which affect the speed of an individual's connection with their ISP, and that these figures are presented for illustration purposes only. TBC's Review Team and IPVanish VPN do not guarantee any speed for either VPN or non-VPN connections.
IPVanish VPN's primary method for customers to receive support is via an email ticket system which is open 24/7, staffed with support agents. Many customers report that their wait time is from a few hours to a business day for their issue to be addressed by the company. For simple questions, some customers are reporting that they have had quicker turn-around times when using social media direct messaging to contact IPVanish VPN. While not listed as an official channel of support, for basic questions, this appears to be the best option to contact the company. For more technical issues, the Review Team recommends using the company's email ticket system.
The Review Team specifically looks for added benefits or features which enhance the users' security or convenience when connected to a VPN tunnel. IPVanish VPN offers several of these types of features which many of their competitors do not. These include:
- Automatic reconnection - Allows customers to designate that upon start up if they want to connect to the VPN
- IPv6 leak prevention - Since IPv6 traffic is a source of data leaks, the network shores up security when using an IPv6 connection. If a site requests this type of connection, the network forces the traffic through the VPN tunnel.
- Kill switch - Users can enable a kill switch that automatically shuts down a connection if there is a server disruption in the VPN.
- DNS leak prevention - Prevents DNS leaks to the user's ISP, effectively sending all DNS requests through the VPN tunnel.
- Split Tunneling - Users can select which of their applications use the VPN tunnel and which do not.
- Periodic IP address change - Users may set a time interval for their IP address to automatically change.
TBC's Review Team looks at a company's transparency, or how much information they disclose on their site with their customers as well as via interactions with the company through customer service, social media, etc. Companies with higher levels of transparency are rated higher than those whose interactions are secretive or elusive.
However, there is an issue which is contradictory discovered by the Review Team. Upon researching IPVanish VPN's background, the Review Team noted that the company stated that they had over 15 years' experience. They also have dates of founding as 2011 and 2012 on their various social media channels. This discrepancy is significant enough that the Review Team directly questioned a representative from IPVanish VPN, to which they replied that the IT professionals have 15+ years of experience and the company is "about four years old." While not the worst instance of misleading information encountered in the industry by the Review Team, it is misleading and could be worded honestly and appropriately on official communications from the company.