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ExpressVPN was founded in 2009 and is headquartered in the British Virgin Islands. The company boasts superior customer service with agents available 24/7 and around the clock to combat the global customer base of VPN providers, many of whom offer customer service with limited hours.
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Express VPN limits their product offering to only VPN service so that they can focus all of their resources on providing the highest quality service. They have three billing plans from which their customers may choose, each of them being automatically renewable. In order to change billing plans or cancel service, customers must contact the company directly,
Pricing plans for ExpressVPN
ExpressVPN accept all major credit cards (including Diners Club International), PayPal, Bitcoin, Webmoney, and AllPay.com for payments. The company states that they regularly add payment methods.
ExpressVPN offers their customers several encryption protocols from which to choose to protect their data. Among these are: OpenVPN (TCP, UDP), L2TP-IPsec, SSTP, and PPTP protocols. Privacy experts recommend using OpenVPN for connections whenever possible, as it is the highest level of security encryption currently available, however, this protocol is not compatible with iOS devices. The protocol which is the most comparable to OpenVPN that works with iOS devices is L2TP-IPSec. It is important to remember that higher levels of encryption can cause more delays with the internet speed, although in most cases, the difference is negligible and one which does not impact the connection enough that user interface is extremely affected.
Worth noting is the discrepancy in the average speed for the servers in the US and those without. The speeds in the United States average 23.67 Mbps for downloads, and 3.54 Mbps for uploads. Outside of the US (including Canada) the average speed of downloads is significantly lower at 11.12 Mbps and 2.75 Mbps for uploads.
The average speed of connection in the US is 20.8 Mbps and uploads of 5.2 Mbps for those who are not using a VPN.
ExpressVPN offers their customers several options for contacting the company and receiving customer service. Many companies offer support via social media, but ExpressVPN does not, rather, they respond to customers requesting information or support via social media, asking them to contact them via their approved channels of email, contact form or live chat. Those needing more expedient assistance are advised to use the online chat function, since the response time is nearly immediate. Customers using other methods to contact the company may have a wait time of a few hours.
ExpressVPN offers a unique referral program for existing customers. Current customers with an account in good status are able to refer their friends and family for VPN services. Should they signup and purchase a VPN subscription from ExpressVPN, the referring party receives 30 days of free service. There is no limit to the number of referral bonuses which can be earned, although the company requires that the person being referred maintain their subscription for at least one month and not use the money back refund.
ExpressVPN does not offer interested customers any type of free trial, unlike several of their competitors. Rather, they offer a full and unconditional money-back guarantee for all new customers. Unlike many of their competitors with a money-back guarantee, however, they do not have numerous conditions which are required to be met before receiving a promised refund.
As far as additional features, ExpressVPN is more limited than many of their competitors. They only offer a kill switch for Windows connections only. Customers with other operating systems must manually disconnect from the internet if the server goes down.
It is also important to report that the company has limitation to the number of devices which can be simultaneously connected to the VPN without purchasing an additional subscription. Rather than offer their customers the opportunity to connect up to five devices (the norm in the industry), ExpressVPN allows the following devices to have concurrent connections to their service:
In the current culture of multiple devices being online at the same time in the home, this limitation is significant.
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Express is one of the best VPNs on the market I can say, I am user of VPN's two years now and expressVPN is my choice 100%. Also I have recentely found that only express can stream American Netflix so if you want to watch it, go ahead and take expres...#satisfiedCustomer!!!!