ExpressVPN

4.1

Overall Score

1 User Review

Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

ExpressVPN was founded in 2009 and is headquartered in the British Virgin Islands. The company boasts superior customer service with agents available 24/7 and around the clock to combat the global customer base of VPN providers, many of whom offer customer service with limited hours. 

#1 NordVPN Logo NordVPN ›

8.3

Overall
Score

4 User Reviews
#2 Hide My Ass! Logo Hide My Ass! ›

7.1

Overall
Score

4 User Reviews
#3 Private Internet Access Logo Private Internet Access ›

6.2

Overall
Score

1 User Reviews
#10 ExpressVPN Logo ExpressVPN

4.1

Overall
Score

1 User Reviews

The Good

  • Price
  • Encryption Type
  • Speed
  • Transparency
  • Customer Support
  • Referral Program
Price

Express VPN limits their product offering to only VPN service so that they can focus all of their resources on providing the highest quality service. They have three billing plans from which their customers may choose, each of them being automatically renewable. In order to change billing plans or cancel service, customers must contact the company directly,

Pricing plans for ExpressVPN

  • Monthly Term - $12.95/month
  • 6 Month Term - $9.99/month ($59.95 billed every six months)
  • 12 Month Term - $8.32/month (99.95 billed annually)

ExpressVPN accept all major credit cards (including Diners Club International), PayPal, Bitcoin, Webmoney, and AllPay.com for payments. The company states that they regularly add payment methods.

Encryption Type

ExpressVPN offers their customers several encryption protocols from which to choose to protect their data. Among these are: OpenVPN (TCP, UDP), L2TP-IPsec, SSTP, and PPTP protocols. Privacy experts recommend using OpenVPN for connections whenever possible, as it is the highest level of security encryption currently available, however, this protocol is not compatible with iOS devices. The protocol which is the most comparable to OpenVPN that works with iOS devices is L2TP-IPSec. It is important to remember that higher levels of encryption can cause more delays with the internet speed, although in most cases, the difference is negligible and one which does not impact the connection enough that user interface is extremely affected.

 Speed

Worth noting is the discrepancy in the average speed for the servers in the US and those without. The speeds in the United States average 23.67 Mbps for downloads, and 3.54 Mbps for uploads. Outside of the US (including Canada) the average speed of downloads is significantly lower at 11.12 Mbps and 2.75 Mbps for uploads.

The average speed of connection in the US is 20.8 Mbps and uploads of 5.2 Mbps for those who are not using a VPN.

Transparency

ExpressVPN is highly transparent in most aspects of their presentation of their materials online. There is a significant gap in the site, however, in that the company's Terms and Conditions Document is difficult to find. Representatives from ExpressVPN are willing to share the document upon request. The company does not have a separate privacy policy, which is unique in the industry. ExpressVPN addresses their privacy policies and practices inside of the Terms and Conditions document.

Included in the brief privacy policy is the statement that the company may share non-identifying information in order to analyze server data and improve the VPN's performance. All personal information obtained for billing purposes is stored by the company on a separate server and send customers information about the services. ExpressVPN uses third-party cookies on their site.

Customer Support

ExpressVPN offers their customers several options for contacting the company and receiving customer service. Many companies offer support via social media, but ExpressVPN does not, rather, they respond to customers requesting information or support via social media, asking them to contact them via their approved channels of email, contact form or live chat. Those needing more expedient assistance are advised to use the online chat function, since the response time is nearly immediate. Customers using other methods to contact the company may have a wait time of a few hours.

Referral Program

ExpressVPN offers a unique referral program for existing customers. Current customers with an account in good status are able to refer their friends and family for VPN services. Should they signup and purchase a VPN subscription from ExpressVPN, the referring party receives 30 days of free service. There is no limit to the number of referral bonuses which can be earned, although the company requires that the person being referred maintain their subscription for at least one month and not use the money back refund.

The Bad

  • Free Trial
  • Extra Features
  • Limits to Simultaneous Connections
Free Trial

ExpressVPN does not offer interested customers any type of free trial, unlike several of their competitors. Rather, they offer a full and unconditional money-back guarantee for all new customers. Unlike many of their competitors with a money-back guarantee, however, they do not have numerous conditions which are required to be met before receiving a promised refund.

Extra Features

As far as additional features, ExpressVPN is more limited than many of their competitors. They only offer a kill switch for Windows connections only. Customers with other operating systems must manually disconnect from the internet if the server goes down.

Limits to Simultaneous Connections

It is also important to report that the company has limitation to the number of devices which can be simultaneously connected to the VPN without purchasing an additional subscription. Rather than offer their customers the opportunity to connect up to five devices (the norm in the industry), ExpressVPN allows the following devices to have concurrent connections to their service:

  • 1 computer (Windows, Mac, Linux, or Chromebook)
  • 1 mobile device (smartphone or tablet - Android, iPhone, iPad, iPod, or Kindle Fire)
  • 1 wireless router (Sabai, DD-WRT, Asus, or Tomato)
  • 1 streaming media console - with DNS (Apple TV, PlayStation 3, PlayStation 4, or Xbox One)
  • Some customers have attempted to bypass this limitation with their DD-WRT-enabled router and reported that they were successful. This involves a higher level of technical savvy and some customers will be frustrated with the process.

In the current culture of multiple devices being online at the same time in the home, this limitation is significant.

The Bottom Line

The Review Team recommends ExpressVPN as a company worth considering for their many features, the exceptional customer service and their referral program. However, the limitations for concurrently-connected devices make this company less attractive for many families. As such, the recommendation comes along with notes that if the structure of simultaneous connections does not meet the needs presently available in the prospective customer's home, that they look for a company with more flexibility in this regard.

User Reviews

5

Write a Review
Sort By:
  • 10

    August 25th, 2016

    Express is one of the best VPNs on the market I can say, I am user of VPN's two years now and expressVPN is my choice 100%. Also I have recentely found that only express can stream American Netflix so if you want to watch it, go ahead and take expres...#satisfiedCustomer!!!!

    Helpful?