- Encryption Type
- Customer Support
- Referral Program
Express VPN limits their product offering to only VPN service so that they can focus all of their resources on providing the highest quality service. They have three billing plans from which their customers may choose, each of them being automatically renewable. In order to change billing plans or cancel service, customers must contact the company directly,
Pricing plans for ExpressVPN
- Monthly Term - $12.95/month
- 6 Month Term - $9.99/month ($59.95 billed every six months)
- 12 Month Term - $8.32/month (99.95 billed annually)
ExpressVPN accept all major credit cards (including Diners Club International), PayPal, Bitcoin, Webmoney, and AllPay.com for payments. The company states that they regularly add payment methods.
ExpressVPN offers their customers several encryption protocols from which to choose to protect their data. Among these are: OpenVPN (TCP, UDP), L2TP-IPsec, SSTP, and PPTP protocols. Privacy experts recommend using OpenVPN for connections whenever possible, as it is the highest level of security encryption currently available, however, this protocol is not compatible with iOS devices. The protocol which is the most comparable to OpenVPN that works with iOS devices is L2TP-IPSec. It is important to remember that higher levels of encryption can cause more delays with the internet speed, although in most cases, the difference is negligible and one which does not impact the connection enough that user interface is extremely affected.
Worth noting is the discrepancy in the average speed for the servers in the US and those without. The speeds in the United States average 23.67 Mbps for downloads, and 3.54 Mbps for uploads. Outside of the US (including Canada) the average speed of downloads is significantly lower at 11.12 Mbps and 2.75 Mbps for uploads.
The average speed of connection in the US is 20.8 Mbps and uploads of 5.2 Mbps for those who are not using a VPN.
ExpressVPN offers their customers several options for contacting the company and receiving customer service. Many companies offer support via social media, but ExpressVPN does not, rather, they respond to customers requesting information or support via social media, asking them to contact them via their approved channels of email, contact form or live chat. Those needing more expedient assistance are advised to use the online chat function, since the response time is nearly immediate. Customers using other methods to contact the company may have a wait time of a few hours.
ExpressVPN offers a unique referral program for existing customers. Current customers with an account in good status are able to refer their friends and family for VPN services. Should they signup and purchase a VPN subscription from ExpressVPN, the referring party receives 30 days of free service. There is no limit to the number of referral bonuses which can be earned, although the company requires that the person being referred maintain their subscription for at least one month and not use the money back refund.