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Other company-provided information discloses an additional presence in Germany. The company states - they provide privacy made in Europe. CyberGhost is popular for several reasons, including their commitment to user privacy and company transparency, offer of free VPN and web proxy in addition to their paid VPN packages.
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CyberGhost does not offer a free trial for their services, rather the company offers a free VPN option which allows anyone to download the software and use the VPN. The free plan is somewhat limited in the number of servers from which users can select, and reports suggest that the connection is slower than that for the Premium plans, but for many, this is a solid choice. Streaming HD videos with the free plan works well, but 4D streaming is not well-supported.
Receiving the free VPN from CyberGhost is simple. All users must do is download the appropriate software from their Windows, Mac or Android device, open it and connect. iOS is not supported in the Free plan.
It is notable that there is no registration, identifying information shared, billing information needed to use the free VPN from CyberGhost. Like other companies which offer a free version of their VPN, the app is ad-supported. Users report that the ads are not too much of a distraction and are displayed primarily upon signing into the service. Those who find ads annoying or irritating would be better served by upgrading to one of the paid Premium plans, neither of which display ads.
CyberGhost offers their users a choice of several encryption protocols - OpenVPN, L2TP/IPSec, and PPTP. Whenever possible the Review Team recommends selecting an OpenVPN connection for its superior protection of data. While slightly slower than PPTP, the speed loss is negligible in most cases, and results in a more secure connection.
CyberGhost, like many of their competitors, returns variable results on independent speed tests. The average speed for a connection with their VPN is better than or similar to the national average (20.8 Mbps - downloads and 5.2 Mbps - uploads). CyberGhost's average connection speed is 25.8 Mbps for downloads and 2.65 Mbps for uploads. It is important to remember that speed is highly variable and depends on many factors, including the speed of the user's ISP, whether the ISP throttles connections, the geographic distance to the VPN server and the traffic on the server.
CyberGhost publishes a transparency document on their site which details the number of requests which have been made for user data by governing bodies, among other things. This practice is unique in the industry, and the company works to be as transparent as possible while protecting their customers' privacy.
Perhaps the most notable demonstration of transparency and very unique for the industry is that CyberGhost posts their live server status on a page on their website. This page displays live details on each of their servers, how many people on each, the current bandwidth, and the available spots for both Premium and Free plan subscribers. This allows customers to make informed selections in their server selection.
CyberGhost offers their customers several additional features which make their connection more secure. These include an automatic kill switch which shuts down the VPN connection if the server is lost. Other features include a live server status page, NAT firewall, DNS leak protection and IP sharing. Each of these features helps users by protection from impostor sites, phishing scams, and maintain a heightened level of security for the duration of the VPN session.
CyberGhost offers two choices of paid subscriptions, both of which can be paid monthly or annually for additional savings. The company states that their Premium plan connects at faster speeds (up to 5 times faster than the connection for the Free plan), and offers apps for iOS. The Premium plan is only useable on one device. Premium Plus offers simultaneous connections to the VPN for up to five devices.
Pricing for CyberGhost's VPN is more expensive than many of their competitors, who offer more simultaneous connections per account at a lower cost.
Users may pay for their subscription with any of the following methods: Bitcoin, Visa, MasterCard, American Express, JCB and PayPal.
In order to stop a subscription and automatic charge to one's previously-used payment method, users must notify CyberGhost 30 days in advance for either monthly or annual subscriptions - which is a considerable amount of time - especially relative to the term of a monthly subscription.
Subscribers to each of CyberGhost's plans are able to find questions on the site's FAQ and searchable troubleshooting section. The company states that they offer online chat, although this function is rarely available. All help is available in German and English. Premium subscribers have the option of creating an online ticket for personalized help. This option is not available for subscribers to the free plan. Reports from customers suggest that receiving help from CyberGhost is problematic and that they do not always receive timely responses to their requests.
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