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RingCentral

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41 User Reviews

9.6

Overall Score

LAST UPDATED: June 8th, 2021

RingCentral is a complete business phone solution. Along with cloud-based voice over internet phone calls (VoIP), the company also offers video conferencing, team messaging, and internet faxing for small and enterprise-level businesses. In addition to years of experience, RingCentral offers an easy installation process, transparency with customer service, and reasonable prices. The company is known for its high-speed internet, visual voicemail, and cloud-based VoIP. 

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The Good

  • Services and Features
  • Customer Service
  • Plan Flexibility
  • Case Studies
  • Free Trial

Services and Features 

RingCentral doesn't just offer you a VoIP service app to make Wi-Fi-based calls. As a UCaaS company, it offers internet-based voice calling, bundled together with dozens of extra communication tools to make all types of contact easier: phone calls, business SMS messaging, phone systems solutions, automatic call recording, unlimited calling, international toll-free calling, and video conferencing for online meetings and training. You can leave your landline phone behind and upgrade to RingCentral's cloud-based virtual PBX and management systems for business. With each plan you can contact your team from your mobile device using the RingCentral app. These special tools are included in each plan:

  • Auto-receptionist 
  • Multi-level IVR for inbound calls
  • Hold music 
  • Dial-by-name address book 
  • Call monitoring
  • Toll-free services
  • Analytics and reporting
  • RingCentral meetings with your team
  • Fax options

RingCentral Professional plan features integrate with over 110 well-known desktop and mobile app features from companies such as the following: 

  • Desk.com 
  • Dropbox 
  • Google 
  • Microsoft 
  • Okta 
  • Oracle 
  • Salesforce 
  • ServiceNow 
  • Zendesk 

Internet fax services are also available; this allows you to send or receive faxes online. Check out our RingCentral Fax reviews here

Along with call control, monitoring features, software integration options, and fax options, users can also use the RingCentral app to bring the business phone service with you anywhere on your mobile device. You can even transfer your existing phone number to RingCentral and set up an international number.

Customer Support 

From questions about accessing basic information, to setting up your VoIP system and managing your account, it's easy to get in touch with the RingCentral contact center. Customer Support options include 24/7 phone service and a live chat tool. Plenty of upfront answers to frequently asked questions are also available on the website.

Plan Flexibility

RingCentral allows you to choose your plan by what you need. You can just have video and messaging capabilities with RingCentral Video or select RingCentral MVP for an all-in-one option (messaging, video, phone).

RingCentrals MVP plans include the following options:

Essentials

  • Up to 20 users
  • Unlimited calling within the U.S.
  • Team messaging and collaboration
  • Voicemail-to-text

Standard 

  • Unlimited calling within the U.S.
  • Team messaging and collaboration
  • Unlimited video conferencing with up to 4 people
  • 1,000 toll free minutes per month
  • Voicemail-to-text
  • Automatic phone book creation from your contacts

Premium 

  • Unlimited calls within the U.S.
  • Team messaging and collaboration
  • Unlimited audio meetings
  • Unlimited video conferencing with up to 100 people
  • 2,55 toll-free minutes per month
  • Voicemail-to-text
  • And more

Ultimate

  • Unlimited calls within the U.S.
  • Team messaging and collaboration 
  • Unlimited audio meetings 
  • Unlimited video conferencing with up to 200 people
  • 10,000 toll free minutes per month
  • Voicemail-to-text
  • Automatic phone book creation from your contacts
  • And more

All four plans come with similar features, but the rate goes up for additional bundled services added. The RingCentral pricing plans are tiered so that companies with more employees pay a bit less per user. The company offers monthly or annual billing, with cheaper rates for those who are able to bill annually. As a note, if you are planning to have more than 10,000 users, pricing may be different.

You should also know that RingCentral doesn't charge activation or cancellation fees for their business VoIP phone service.

Case Studies

RingCentral's website features several case studies detailing how its services helped clients. Potential customers can research how other businesses of similar size and in the same industry benefited from using RingCentral's VoIP solution. It's a pressure free way for you to evalute if this is the right solution for your company. 

Free Trial 

If you're at all on the fence about these services, RingCentral offers a 30-day trial for all of its pricing plans. This makes it easy for customers to test their phone systems and optional features before you commit to a pricing plan. The trial is only available for new subscribers and is limited to a maximum of five users.

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The Bad

  • Missing Features on Low-Grade Plans

Missing Features on Low-Grade Plans 

As the company's pricing model has four tiers, each consecutive plan comes with more toll-free and calling minutes, along with collaboration tools, than the last. That being said, the first two tiers are low-cost VoIP options.

The Essentials and Standard plans do not come with automatic call recording capabilities. The flaw here is that you have to pay for a more expensive Premium plan if you desire any of these features.

We should also note that the first tier, Essentials, is only available for up to 10 users, and only includes 100 phone minutes in the monthly plan, so it would only really be a viable solution for small business owners.

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The Bottom Line

RingCentral is a recommended VoIP provider. Not only has the company proven itself with a large customer base and a vast amount of business experience; it also offers flexibility and transparency that are sure to please.

Any customer will enjoy free activation and a wide variety of special tools, easy setup, and ready customer support. In particular, RingCentral is exceptional at being upfront with information pertaining to pricing and the logistics of activating your VoIP system. The features offered for tiered plans include a desktop app, smartphone app, video conferencing, cloud PBX, a number of toll-free minutes, and much more.

For clients who prefer a contracted phone system or who might want a low-grade VoIP system for personal or residential use, this company may not be a good match.

In the end, the flexibility of the tiered RingCentral Office options, including bundled VoIP phone, unified communications packages, and the many features that come with the services will suit a variety of both small and enterprise-level businesses.

For more information, read the RingCentral reviews below. 

*Terms and Conditions: The Offer is valid between October 15, 2020 and December 31, 2020. To qualify for SMB Holiday promotional offer (“Offer”) you must: purchase a new one-year RingCentral Office plan of any tier; (2) between two and ninety-nine digital lines; (3)be a new RingCentral customer (as determined by RingCentral); (4) be located in the US and Canada only ; and (5) be 18 years of age or older; when purchasing the RingCentral Office plan (the “Qualifying Conditions”). The Offer includes: (2) two months free service for RingCentral Office plans (subject to the Two Month Free Conditions set forth below) (2) a 25% discount off the standard list price of qualifying any RingCentral Office plans for remainder of one-year plan. Promotional price discount applies to base monthly rate only and excludes fees, taxes, additional or premium services and other charges. These terms are subject to change at any time without prior notice. You agree that the final discount Offer price is determined by RingCentral’s sole discretion, in compliance with these termsand any applicable laws. RingCentral reserves right to terminate this offer at any time. RingCentral Terms of Service apply. Early termination or other changes to the customer’s RingCentral Office plan, may be subject to additional fees, subject to theQualifying Conditions.

Two Free Months Conditions: The two free months service is only applicable for month-to-month pricing. Month-to-month pricing will begin at activation of account, as determined by applicable 
2020 commencement date. If customer elects annual payments, customer will be billed upon commencement of service and a credit on account will be applied for two free months of services, excluding fees, taxes, additional or premium services and other charges. Annual payment will show 2020 monthly payments credits and remaining 2021 annual payments billed (collectively, the “Two Month Free Conditions”)

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1-(844) 907-2827

Star Rating

4.2

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41 Reviews

Review Breakdown

5 grade

56%

4 grade

29%

3 grade

2%

2 grade

0%

1 grade

12%

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Justin Bongard Statesville, NC

They are fantastic. Their customer support is generally very good. Their system downtime is extremely limited. On very rare occasions a very small percentage of the phones might be down in the office for up to 30 minutes and then it's back up all by itself. I think they take security seriously. I notice they encrypt and change default passwords with stuff dealing with configuring phones, unlike other companies I've tried. They only get a star off because tracking calls' origin and displaying it on a phone, and tracking that can be difficult. Also, callerID company-wide must say the same thing, so we've had to create another "generic" account we use when it doesn't want it to say our primary company name.

2 years ago

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Reply from RingCentral

Justin, thanks so much for your feedback! We take your user experience seriously & we're always working to improve. If you'd like to connect with us further, we'll share contact information in a private response.

Sep. 9th, 2019

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SylviaK Mesa, AZ

Our company has been using RingCentral for a couple of years and service has been very good for the most part. (Every rep in a call center has a bad day from time to time, but it's frustrating when you're trying to get an issue resolved and they are having that bad day.) RC offers lots of different features and ways to configure the phones for your business needs. The online portal makes it even easier and support is available when needed. Overall, we have had very good experience with RingCentral and would recommend them as a premier VoiP company!

2 years ago

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Reply from RingCentral

Thank you, Sylvia!

Mar. 10th, 2020

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Roxene Chamberlin Lentz Belleview, FL

We are happy with the service provided. They have been very helpful and easily make theirselves available when I have needed support. I would recommend this company for most any business.

2 years ago

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Reply from RingCentral

Thanks so much, Roxene!

Mar. 10th, 2020

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Ed Clark Mesa, AZ

Are used Ring Central recently to be able to teach a class for a corporate client. I found the connection to be reliable for the most part with only a couple of drops during four days of class.

2 years ago

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Reply from RingCentral

Ed, thanks for this feedback! We love to hear about how our customers use our products. If you have more you'd like to share, we'd love to hear it. We'll shoot over a private response if you have anything else you'd like to add.

Oct. 10th, 2019

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Review Source

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Dylan Curtis Pleasant Grove, UT

I worked for awhile as a sales rep for a startup company and we used RingCentral. It seemed to work well, when an interested person would call in to the number, it would route to my cell phone, which was handy.

3 years ago

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Review Source

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Christopher Milke Olney, MD

App works well for seamless transition away from POTS lines. Use in our office and everyone made smooth transition.

6 months ago

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Reply from RingCentral

Christopher, Thanks for taking the time to leave this kind review. Love to hear about smooth transitions. Please feel free to reach out if you have anything else you'd like to share. [email protected]

May. 25th, 2021

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Alan Steinberg

Efficient no wasting time courtesy well received Very accommodating with signing up and putting lines on nintey day hold

2 years ago

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Reply from RingCentral

Alan, we love this review! We pride ourselves on efficiency. So glad you've had a good experience. We've connected via a private response with contact information if you have anything further.

Sep. 9th, 2019

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Fred Saunders Custer, MT

Outstanding fax program for rural area ,!with smart phone I have access for in coming and out going faxes

5 years ago

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Elmar Maghanoy

So convenient, fast , easy and handy. Highly commendale...!

5 years ago

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Maureen Wood Ann Arbor, MI

RingCentral a very user friendly application that is also low cost.

5 years ago

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Caleb Mills Euless, TX

I think ring central is pretty good at there work

5 years ago

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Ailyn Magno

you're good.. sometimes sigbal is bad.. but good overall

5 years ago