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34 User Reviews

7.2

Overall Score

LAST UPDATED: September 16th, 2021

magicJack offers VoIP phone service through a phone jack adaptor. This little device gives each customer access to high-quality phone calls and conference calls, with the convenience of it all connected to your cell phone. MagicJack can replace your home phone or be used as a replacement for a business phone service.

Keep reading for pros and cons, plus MagicJack reviews from real users. 

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The Good

  • Trial Period
  • Service Options
  • magicJack App
  • Setup
  • Low Prices
  • Free Unlimited Calls to the United States and Canada

Trial Period

magicJack differs from a number of other mainstream VoIP providers because it charges a single price for the device and then offers free service for the first twelve months. After the intro phase, users are free to either continue using the VoIP adapter and renew their service for a low annual price or discontinue and pay nothing aside from the device's original cost. Customers also get a 30-day free trial with their initial purchase. If after the 30 days you decide you don't want it then you can return the device without charge.

Service Options

There are two service options you can choose from magicJackHOME or magicJack for Business.

magicJackHOME The magicJackHOME device will cost $49.99 and your initial purchase includes one free year of unlimited local and long distance calling to the United States, Canada, Puerto Rico, and the Virgin Islands. This option includes the following:

  • caller ID
  • voicemail
  • call forwarding
  • call waiting
  • 411
  • conference calling 
  • calls can be forwarded to your cell phone using the magicApp

magicJack for Business The business plan starts at $75.00 a year per phone line and comes with a free desk phone. With an expansive list of features, some of the main ones include:

  • 3-way calling 
  • auto attendant
  • call transfer and call waiting
  • caller ID and caller ID blocking
  • conference bridge
  • E911 service
  • online call logs 
  • unlimited VoIP service to outgoing calls within the United States and Canada

magicJack PlusmagicJack Plus is a system that gives customer the flexibility to not have to keep their computers on to make calls, which saves consumers money by allowing them to use less electricity.

To install magicJack Plus, all you have to do is first plug it into your computer so you can register it for a magicJack Plus account and a telephone number. Then hook the magicJack plus into the device port to begin making calls.

MagicJack Plus also offers a few free features, such as free long distance and local calls within the United States, free incoming international calls, free call waiting and voicemail services, and a long list of phone numbers available to choose from.

The magicJack Plus solves a lot of the previous problems that were associated with the original magicJack and many of the customers report a better user experience with magicJack Plus, including better call quality. It is important, however, to note that the call quality will largely be impacted by your internet connection.

magicJack App

The magicJack App for iOS and Android is free and allows users to make calls from app-to-app or app-to-jack. With a companion device, incoming calls will appear on home phones, business phones and in the app. When logged into your magicJack account you can easily take your calls on the go and effortlessly switch between your standard phone and mobile devices. Number porting is available, so, with any plan, you can use your existing phone number or generate a new MagicJack number. The magicJack app can be downloaded on an iPhone, Android, or virtually any cell phone with internet capabilities.

Setup

There are two ways to install magicJack with a landline phone set: 

  • VoIP Phone Setup
  • VoIP Computer Setup

MagicJack offers a relatively seamless installation process. You can either set up your magicJack phone device to your computer or to your router.

To connect your cordless phone to your router:

  1. Plug your provided Ethernet cord into the port labeled “INTERNET.”
  2. Plug your phone into the port labeled “PHONE” on your magicJack.
  3. Connect the provided power adapter to your magicJack USB port.
  4. Plug your magicJack into a power outlet.
  5. Select, "click here to register."
  6. Follow the on screen registration process provided.

To connect your cordless phone to your computer:

  1. Plug your phone into the port labeled “PHONE” on your magicJack. [OPTIONAL]
  2. Connect the provided USB port extension to your magicJack.
  3. Plug your magicJack into a USB port on your computer.
  4. Press "start magicJack."
  5. Select, "click here to register."
  6. Follow the on screen registration process provided.

Low Prices

After the free period is over, customers can choose to either renew or cancel. To continue using the MagicJack VoIP service there are two renew options; $39.00 for one year or $89.00 for three years. Customers may also use prepaid credits to place international calls starting at $10.00. If you are making a Jack-to-Jack or App-to-App international call, it is completely free. The cost is fairly inexpensive — magicJack's prices are well below most of the other VOIP service providers we have reviewed.

Free Unlimited Calls to the United States and Canada

A major benefit of magicJack service is that users anywhere in the world can make free unlimited calls to anywhere in the United States and Canada. Users can also make free calls between any two magicJack devices.

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The Bad

  • Customer Service

Customer Service

One of the biggest complaints about magicJack's platform is the lack of person-to-person customer service. In answer to a lack of customer service or tech support for customers, they have a new paid magicJack Concierge service, which includes phone-based customer support and discounted device replacement.

Customers have the option to pay a fee of $11.99 per year, to talk with a customer service representative over a live chat on the magicJack website, or refer to a list of Frequently Asked Questions. This may create additional confusion for users who don't have tech experience or who have unique situations and their question isn't answered on the FAQ page.

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The Bottom Line

magicJack offers a low-cost VoIP service for home and business use. This can be attributed to the ease of access with their simple VoIP adapter. While it may not be ideal to attach an adapter to every single phone within a large corporation, it is perfect for residential VoIP locations and small business owners. This is definitely a VoIP provider worth looking into. 

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Star Rating

3.0

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34 Reviews

Review Breakdown

5 grade

29%

4 grade

18%

3 grade

12%

2 grade

6%

1 grade

35%

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Dustin Tate West Jordan, UT

Their customer service is the worst and they will autorenew and keep charging you and make it impossible for you to reach somebody to request a refund. They've turned into a total scam.

2 weeks ago

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Vi999 Mississauga, ON

waste, nightmare, frustration don't even think about it - run they are closing the service in 2021 the WORST VOIP provider. If you want to save money you will waste much more, get frustrated, mad, and regret that you got involved with magicJack. RUN

5 months ago

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Diane Pfundstein Mocksville, NC

r: I have been trying to get technical support for a problem with my magicJack and I’ve been on hold for well over 30 minutes each time I’ve even waited 60 minutes but the solution they have asked me to go through several times is not working and my number is not working. I hesitate to get on for technical support again when I have to wait so long and have not gotten results each time ..they say I’m fine ..but the number does not work! I had one for years at my other home ..it worked had no problems with set up but reception wasn’t the best for the person on the other side they said I was constantly breaking up.

11 months ago

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Jerry G Pagosa Springs, CO

MagicJack said they are keeping my money and that I am screwed, Ha Ha!. (despite unusable service) Never ever pay MJ in advance. The overwhelming echoes and endless static prevent you from hearing a thing or thinking clearly when trying to talk to someone on the phone. MagicJack said they are keeping my money and that I am screwed, Ha Ha!. They said I can cancel after a year, even though I can make no phone calls. And defiant, they won't even talk to me about the problem unless I jump thru several hoops and provide a blood and DNA sample to prove I am a customer, despite providing my account number. Once MJ has your money, MJ couldn't care less that you have an unusable service. Treating customers fair is inconceivable to MJ. All that matters is their Gestapo Law in Section 30, item 299438885774 of their penal code they'll quote to you that says MJ has the right to screw over any and all customers any time they wish. It is of no concern to MJ that customers can not make a phone call. Don't even start phone service with them

2 weeks ago

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BusinessManager Spring Hope, NC

AVOID using MagicJack for businesses A former employee set up a MagicJack phone, which he used until he left the company. He set it up using his COMPANY email address and paid via COMPANY credit card. Our company is NOT able to cancel this phone number. (We didn’t want a refund. We just wanted to cancel / end this phone number, and MagicJack refused.) They reported that he – former employee -- must cancel it, even though it was a company line set up for company use by a company employee. Very frustrating, and so illogical. After much time on the phone with customer service -- and never able to cancel the line -- I finally learned on my own (by searching the website) how to forward the phone line. Customer Service was nice / pleasant, but unhelpful. She wouldn't even inform me how to forward the calls. It was strange. I suggest avoiding Magic Jack.

1 year ago

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Bob Cardone Norcross, GA

Tried Magic Jack for 4 months and gave up. Had dropped calls from the very beginning, occurring 4-5 minutes into the call. After dozens of contacts to tech support, they finally admitted it was a know issue with units with a serial number starting with A 119. They kept telling me "The vendor is working on it". This went on for months. They refused to replace the unit, and told me that if I wanted to , I could purchase another one, and if I was lucky, it would have a different serial number. If not, I was screwed again. I I finally got fed up, after reading similar complaints on their Facebook page, and purchased an OOMA. Much better unit, reliable, great customer service and no problems with dropped calls.

2 years ago

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Vic West Palm Beach, FL

MagicJack is OK when it works. But problems are not resolved. Customer service is devastating. Customer service is maddening, torturous, and devastating. You will never hear yes, or we will fix it. No matter what you ask, the answer is always NO. If it stopped working, you lost the service and your money. AVOID, AVOID, AVOID, AVOID.

1 year ago

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James Schulz Sun City, AZ

Very disappointed. Recommended by friend, but I can't say much good beyond price. Frequently the called person can't hear me. Contact is a disaster--chat person had no idea of how of correct problems. Saw multiple complaints on web site about being unable to hear. No response when asked when they would get it repaired.

2 years ago

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Starski Cene Vienna, VA

Early adopter, things may have changed. Pros: Cost Online voicemails Cons: Use to have to plug the unit into your computer (which would slow down if your computer slowed down) Version 1 of the magic jack plus (that did not require a computer) died within a few weeks of receiving Dealing with customer service was the WORST Ended up canceling the service because of cellphones but also their customer service

2 years ago

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Clem Giddlehopper Milford, CT

constantly breaking up, no obvious solution. Rebooted router, cycled power on magic jack plus device, changes ethernet cable, changed phone, changed phone connection.

9 months ago

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Rev Bruce Crabtree Martinsburg, WV

It works if nothing goes wrong or if you do not need to talk to the billing dept or other costumer service, you only get costumer DIS-service. If there was a zero option for satisfaction, I would give Zero.

1 year ago

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shan james Tarpon Springs, FL

The majic jack go device is the worst very cheaply made comes apart when taking it out of USB and customer service is horrible

2 years ago

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