Melaleuca Logo
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158 User Reviews

5.1

Overall Score

Melaleuca is an international health and wellness company. Starting in Idaho Falls, Idaho, Melaleuca is one of the fastest growing vitamin and mineral clubs in the nation. Melaleuca sells over 400 products to customers from around the globe (Canada, Taiwan, South Korea, Japan, Australia, Puerto Rico, Malaysia, New Zealand, Ireland, Singapore, China, Germany, Mexico, Austria, Poland, the Netherlands, and the United Kingdom).

As a multi-level marketing company, it has added benefits compared to many of its competitors and boasts that its company is the largest online wellness club in North America. This club has over 1 million shoppers every month, $2 billion in annual sales and a 96% monthly reorder rate.

Since 1985, Melaleuca has brought people’s attention to Melaleuca Alternifolia oil (more commonly known as tea tree oil). In its 33-year history, Melaleuca has sought to raise the standard of health and wellness products and provide men and women around the globe with quality supplements. 

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The Good

  • Large Array of Melaleuca Products
  • Customer Service
  • Online Store
  • Multi-Level Marketing
  • Beauty Product Selection
  • Household Products
  • Nature-Based Products
  • Loyalty Shopping Dollars

Large Array of Melaleuca Products

With over 400 products to try, customers will have a variety of supplements to select. Melaleuca has seven categories that contain numerous healthy options. Customers can narrow their search by selecting one of the following categories:

  • Nutrition
  • Medicine Cabinet
  • Beauty
  • Household
  • Bath & Body
  • Essential Oils
  • Extra Savings
  • Logo Gear

Men and women can find a variety of multivitamins for increasing bone and joint health, digestive health, prenatal care, and other health interests. There are plenty of product types such as antioxidants, calcium, fish oil & omegas, herbal extracts. Melaleuca even has healthy products for pets.

This company continues to expand its products to all parts of life, from household products such as laundry detergent and cleaning products to essential oil, this company has thousands of high-quality products at a low overall price. Among its most popular products are dietary supplements which help individuals lose weight.

Customer Service

Because of Melaleuca's business structure, one of the only types of communication between the customer and its store is through its customer service departments. This company has excelled in this area of service because potential clients can also become potential employees. Through its years of service, it has been accommodating to all of its clients.

Having received the Better Business Bureau's Torch Award in 2008, it is clear that this company has a high emphasis on ensuring the customer is satisfied.

Online Store

The Melaleuca store is entirely online. The entire store has a ton of variety, but only limited access unless you have a membership with this company. All it takes to join the club is an email, your phone number, and creating a username and password, and in turn, you will get access to all of its products.

Multi-Level Marketing

This company has grown the way it has through its multi-level marketing(also known as MLM). This creates an opportunity for the individual that is joining this club. An MLM business model is a compensation plan for members that promotes recruiting people to help sell its product, as well as paying each member that helps sell its products.

Becoming apart of Melaleuca's MLM has great bonuses for the industry of MLMs and is a great way to earn money while using its products. Either through each personal sell you have, or to recruit people to sell the product for you, you will receive a commission for each sale that comes as a result of you.

As a side note, to clarify, unlike an illegal pyramid scheme, MLM's are run as a way to promote the product, which means that the product is the focus of making money and not the initial recruiting.

Beauty Product Selection

Melaleuca offers numerous beauty products. Customers can quickly select what kind of products they’re looking to buy. Melaleuca offer products for skin, hair, facial, and dental care. Melaleuca’s beauty products range from acne treatment to shampoo to whitening toothpaste.  

Household Products

Some of this company's most popular items involve its household products. Individuals can get everything including their laundry soap and tub and tile cleaners. This is an area that almost all vitamin stores do not offer. Offering household products along with its herbs and supplements makes its variety extensive and allows for individuals to accomplish their health goals through cleaning their surroundings as well as cleaning their bodies.

Nature-Based Products

Melaleuca strives to make it possible for families to live clean by offering safer and more effective environmental and eco-friendly wellness products. Melaleuca products have biodegradable ingredients. The company stays away from products that contain bleach, ammonia, and phosphates; replacing them with clean products like thyme oil, citric acid, and enzymes. Because of its eco-conscious business culture, Melaleuca customers have helped save a total of 205 million pounds of plastic, 41 million gallons of fuel, and 46 million pounds of harmful gas emissions.  

Loyalty Shopping Dollars

Customers who enroll as a preferred customer can earn Loyalty Shopping Dollars by watching short online videos that introduce other Melaleuca products. The videos range in prices from $5-$10 and customers can earn up to $100 in the first five months. However, products purchased with your Loyalty Shopping Dollars do not count toward your Product Points commitment. 

Every month after the first five months customers can earn up to 15% on every order. Customers just need to place their order online before the 20th and watch the videos to activate the Loyalty Shopping Dollars. 

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The Bad

  • Undisclosed Prices
  • Disclaimer
  • Complaints

Undisclosed Prices

Those just browsing the Melaleuca site will have to create an account to see any prices. Clicking on an item will pull up various information on the product but does not disclose the amount. This feature can be frustrating for shoppers who want to compare prices quickly. 

Disclaimer

Located in terms of use, Melaleuca states that, “Melaleuca further does not warrant the accuracy and completeness of the materials at this Site. Melaleuca may make changes to the materials at this Site, or to the products and prices described in them, at any time without notice. The materials at this Site may be out of date, and Melaleuca makes no commitment to update the materials at this Site. Information published at this Site may refer to products, programs or services that are intended for use only in a specific country and may not be used or relied upon in any other country.”

Complaints

Although this company has a lot of good things going for it, they have a few issues that consumers have mentioned in reviews. The melaleuca complaints consist mainly of becoming a member. Being a member gives access to all of its products, but there is a minimum payment that customers have to make to stay members. Most people have only positive things to say, but in the few complaints that we have received, almost are all about its minimum payment for its products.

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The Bottom Line

For shoppers hoping to compare prices to other health and wellness companies, will find that to see any costs for vitamins unless they sign up on the website. This can be a slight annoyance to customers that do not clearly understand Melaleuca's vision. This company is hoping to help its customer not only find enjoyable, and cheap products, but also to have a chance to gain money for sharing this product with friends, family, and co-workers. 

Melaleuca has plenty of benefits for its members. It is offering a large selection of vitamins and minerals, supplements, essential oils, as well as other wellness products in various flavors, formulas, and sizes. The company boasts that it would take members more than three years to try all the Melaleuca products. Since the company is both the manufacturer and retailer of its products, it's not likely customers will come across these products in their local grocery store, so shoppers will have to buy Melaleuca products online, which is, from our analysis, one of the best options to choose.

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Star Rating

4.3

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158 Reviews

Review Breakdown

5 grade

73%

4 grade

9%

3 grade

3%

2 grade

4%

1 grade

11%

Sentiment Criteria

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Daniel Beatty

The Good - The cleaning products are really great. It's smart how they have concentrate refills where you mix them with water into the reusable spray bottles - The preferred membership has a rewards program where you can get some products for free monthly - Customer service has been decent in my experience The Bad - There is a monthly commitment for the preferred membership to buy products that meet the 35 points minimum. For me it was usually an average of $130 after tax/shipping - Backup order will catch you off guard if not prepared for it financially. I preferred to just do the vitamin box only - Using Lifetime dollars doesn't count towards points when trying to meet the monthly purchase I had to cancel for a while since I was working on paying down debt and it was just a monthly burden I couldn't keep up with anymore. I was just buying different things just for the sake of keeping up with the monthly membership. Conclusion I truly enjoy some of the products (expecially cleaning products). Not all of the products appeal to me, so I can't justify spending a lot of money per month on the products. Unfortunately the drawback is you HAVE to buy products each month. Unless you're crazy about Melaleuca products, don't do the subscription. Not worth it in the long run.

1 year ago

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Bonnie Brown, TX Lyford, TX

Unhealthy ingredients in some of the food products, such as Splenda and sucralose. Also, unhealthy chemicals in house cleaning products as well. For a company that touts being health conscious, this is unconscionable! Emails sent only elicited a response that it would be referred to the marketing dept. instead of to the product development or science/medical dept.

4 years ago

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Zach Heard

I have never experienced products of the same quality as melaleuca's products. They are absolutely world-class best working eco-friendly cleaners. There personal care products work great as well. The only complaint i have it that the 35 product points per month is a little much. It should really be 25Product points. That would be a lot more reasonable. This is the only reason that i do not rate it a 10. Give melaleuca a try, if you don't like it simply refund and cancel. (my friend just ended up not being able to afford it and was able to get refunded and cancel relatively easily)

5 years ago

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Sergio Ochoa Newberg, OR

I don't like the fact that you are forced to place a autoship order. And even if you cancel you stop being a distributor. Also some customers complained they had called to cancel the autoship and have still revived and get charged for it. However they did refund the money on the product but the custumer had to pay for shipping.

3 years ago

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Mark Frogley Phoenix, AZ

I love all of the products that I have ever purchased from Melaleuca but hate the fact that I have to purchase I certain amount to keep my account open. They claim to not be a multi-level marketing company but....they are a multi-level company.

3 years ago

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