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LuckyVitamin began three generations ago with a family interested in helping others live healthier. Starting with a pharmacy in 1956, the Wolf family became frustrated with western medicine and wanted to do more with natural wellness and alternative medicine. They opened a health and nutrition store in 1996, offering a wider variety of services and products for health. The website, LuckyVitamin.com, was opened in 2005 to present to the larger public its products that help improve health and overall well-being.
With over 1,600 reviews, LuckyVitamin scores extremely high within the vitamins and supplements industry. The average rating is over 4.5 stars and is currently ranked higher than most of its competitors.
LuckyVitamin has created a global e-commerce market through its online store. The company is reaching not only inside the United States but to over 40 other countries.
The LuckyVitamin site provides thorough information on each product. With the mission to provide health and wellness to all customers, each product page is filled with helpful information including comprehensive product descriptions, ingredients, suggested use, warnings, manufacturer info, and customer reviews. If you want additional information, it will link you to articles related to that product. This allows consumers who want information about the product in general to get a wide view of this product, the specific brand, and the general uses.
From the site, you can access any of its 24 categories of products. The most popular including Nutritional Supplements, Personal Care & Beauty, Vitamins & Minerals, Food & Snacks, and Sports Nutrition. Whether its sports dietary supplements or overall health and wellness we are positive that you will find what you are looking for.
Each product view includes a picture of the nutrition label so it can be viewed just as it would be on the actual product. This leaves little to the imagination about what the customer is getting when they purchase the vitamin. The LuckyVitamin site is also very thorough on its return policy information.
This company accepts opened or unopened items 90 days after the purchase. LuckyVitamin includes specific, step-by-step instructions on how to return items. It also includes what to do in special cases and which brands do not apply to this policy.
When shopping on LuckyVitamin you'll receive free shipping when you spend more than $49. The site keeps track of this, letting you know how much more is needed to obtain the free shipping. It also offers free shipping on certain promotional items. When checking out an auto-ship service is available with a discount applied instantly to the order. Consumers can choose how often the products are shipped and are notified before each shipment is sent out to give them a chance to cancel the order if desired.
LuckyVitamin offers a rewards program for its customers called Lucky Rewards. When consumers sign up for a free MyLucky Account, they earn one Lucky Rewards Point for every dollar spent. Certain promotional items may also be worth more points. Once consumers earn 500 points, $5 in cash is applied to their account.
Although the site is extremely detailed and thorough on its information, this can make it a little hard to navigate. There are multiple pages a user must go through before getting to a page with actual products on it. It also has 24 categories of products which, while some may find helpful, others may find it is too many and makes browsing difficult.
While it is good that this company even has a rewards program, its program is not competitive in the industry. Because you only earn, generally, one point for every dollar spent, a customer must spend approximately $500 dollars to receive $5 in credit and the consumer must wait 45 days after they've earned the points to use the credit. The rewards program also does not discuss any other options for credits besides the 500 points for $5.
I have used LuckyVitamin for several years now. What I like most is: free shipping for orders over $49 or thereabouts and of course, the discounts! Also, the fact that previous orders are found on the website, and that makes it easier to reorder. The guarantee policy is fantastic! Also, it is very easy to send items back, or get them replaced. If something arrives damaged (very, very rare) one phone call takes care of it. So this is a fantastic service and takes the guesswork out of ordering a new product. Delivery is quick and easy. There are many products to choose from! I do wish that items wouldn't go out of stock, but I believe that is not the fault of LuckyVitamin; rather the manufacturers are sometimes out of stock.
Order was received in a timely fashion. Nothing was damaged!
Orders are always correct and delivery timely and quick. Prices are competitive and usually better than Amazon. Will be my 1st choice when purchasing supplements.
With Lucky vitamin I can find all the products I need in one place at a good price. They stock everything and I get it fast.
Great products and everything arrived in a timely manner! Also love all the opportunities for savings
After my second order with them I was going to write a review of the products bought. Two questions emerged: how did the stars appear taking into account there was no such option avalable while writing a review. And second was even more tecnical. What amazed me, they didn't answer anything. Then I sent them one more request and then -one more. Apart from automated confirmations of my messages received -total silence during two weeks. Now I'm really curios: Do they have something to hide?..
Lucky Vitamin had all of the products that I was searching for and they are an environmentally conscious business that is a joy to do work with.
LOVE this company! Everything I need and then some! I always find something curious to try like a new scent or whole new product all together! Shipping is fast and almost everything is cheaper than the local brick and mortar shops.
I received a coupon in the mail for 20% off my order, the order arrived earlier than expected, and I am pleased with everything. Great service!
I ordered perishable items that had to be refrigerated. I paid for expedited shipping. The items were mailed without a coldpack and arrived after 4 days. I had to call LuckyVitamin 4 times to get this issue resolved. I was denied access to speak with a supervisor and one of the staff told me the item did not need to be kept cold even though it says on the bottle. I have serious ethical concerns about LuckyVitamin reselling this product which I am returning.
Mild website issues but great products and helpful service when requested.
Love the products, discounts and quick delivery!
Checkout was fast and easy! Included free shipping with my product which I’m really happy about :)
Service & information is quick. I find things here that I can't find anywhere else at good prices.
Prices are good, products are packed very good, the shipping time is a little slow, when you calling to lucky the wait time is very long
Great service and products!Always find what I need! Quick shipping-great prices!
Lucky Vitamins delivers. I can find all the same products that are carried in our local health food stores, at much better prices, in stock, and delivered to my door promptly.
I was delighted to hear my TwinLab Niacin tablets were back in stock. I made an order and promptly received my product.
I like that LuckyVitamin has products that normally would not ship internationally. However, I would like to see some of the other offers (eg. free shipping, price match) apply to international orders as well. I also like the online customer support so I could have any questions I have answered quickly. Lucky Rewards is a plus although would like to see the points accumulated ratio and redeemed amount be more favourable for customers. Thank you!
Alway has the best prices! I don’t order a lot of stuff but with the prices they offer it’s a no brainer! Always receive right away!
You are very responsible, best company and you deliver products promptly. Thanks.
I like LuckyVitamin because the I can always find what I need and the have so many options.
the shipping is really getting outrageous. My order of tea bags cost $11.65 and the shipping was $6!! I think I am going to have to find somewhere else to purchase . Pity, I like the easy of shopping with Lucky Vitamin.
Great products, great prices. Lots of hard to find items.
Great Products. Huge Variety. Always satisfied.
All items i ordered were in stock. And prices are great!
Really great prices & international shipping is quick & easy.
Prompt shipping and good customer service when problems do arise.
Easy to user, friendly. works well! Did not have any issues even when I changed my mind about items.
We've had pretty good experiences with Lucky V. The prices are reasonable and shipping was good. The products are excellent also for everything we have ordered at different time in the last four years without any difficulties. Tracy Peterson.
Lucky Vitamin has good prices and has made access to the products easy. My Natural Health Practiciner confirms the Protein Powder I have regularly shipped is good for my body. Selection and good service keep me coming back.
Ordered product, and did not receive it. Apparently, there were (unknown) import/customs charges to pay that were not identified when I placed the order. I submitted 2 x tickets requesting an update on when I would receive the product, but no response. I managed to get hold of someone on the website's 'chat' function, and they told me that the product was being returned to them and that I would incur a restocking charge, and I would have to pay shipping costs both ways. A thoroughly miserable experience, and I would advise not to use this company at all.
I'm quite satisfied and will be ordering more and different products. Thank you for asking me for my opinion that goes a long way on making up my mind to keep using a company. Georgia Bentley Nashwauk,Mn
As a new customer it was very easy to find the products that I needed, easy ordering and received my items in a reasonable time. Excellent service.
Very easy to purchase on-line, as website is great to navigate. I can't readily buy the products in my country, so great I can pay in my currency. Never had any problems with ordering or delivery. Third purchase so far & I'm always a satisfied customer.
I love getting my supplements from Lucky Vitamin. The selection is outstanding and the prices are nearly always the lowest of anywhere on the internet or in town. There's usually some sort of coupon I can apply, as well as Lucky Rewards, making it even more economical. Finally , the order needs to only be $49 or more for free shipping and even though the shipping is free, it usually takes less than a week to receive my products, which are always well packaged.
I've been using Lucky Vitamin for many years and have always been pleased with the products, their discriptions, their prices and how quickly I receive the merchandise. I recommend Lucky Vitamin to anyone who uses products like me. And customer service has always been helpful.
This is AWESOME! I wouldn't have purchased if I didn't see the 15% off for new customers deal, great website! I'll be happy to purchase again in the future.
Horrible customer service and often issue with the web site. Example: updating cc for payment issues. shipping issues- if you click the link to track order, it put you into a loop with no actual information about shipping status. I also had an issue when they used USPS when the address requires UPS or FedEx, no mail service. Call in is a impossible- try to call for help and then enter your call back number, they call you not in 25 minutes like it states... they call DAYS LATER! I have now gone back to VitaCost. F' Lucky.....you are LUCKY only if you can get service.
There is a big variety of brands names, also a Health concern to make easier the search of concern you having issues with.
Good selection. Great prices. I highly recommend this company.
Disappointed! I ordered on May 27. Its June 8th and I haven't gotten all my order. There was a back order on the pasta. Then it was shipped except two boxes. Then I got a cancellation notice on the two boxes and the notice made it seem like it was my cancellation. I still haven't received any that was actually shipped. I buy a lot of vitamins and supplements on line and rarely from Lucky Vitamins for this reason. There are other sites I can get my products in 2-3 days.
Customer service was extremely helpful when I had questions and I love their coupon deals to save money.
I had a great first experience with LuckyVitamin. My order arrived quickly and well packaged also. The best thing is, the products are made with safe ingredients, that I can use for my whole family!
Lucky Vitamin carries great brands at great prices. Ordering and shipping are a breeze.
Quality products, fast shipping, company has been prompt to rectify any mistakes or make changes, amazing service.
I find items I can't find anywhere else. My local health food store prices are so much higher! I have found many of the products are the best after trying other items and other companies. I always go back to ordering from this company. The orders are sent out quick and if they do have backorders it seems like they have it within a day or two anyway. I love the free shipping also. I buy a lot of different items from Aloe Gel to vitamins, herbs, shampoo and supplements. You can't go wrong with the easy to order website and quality items. I love this company and plan to use it all the time.
The quality and prices are fantastic! I would recommend this site to anyone. Many brands to chose from and I love the free shipping and auto shipping--not having to remember to reorder is great. You really can't beat their prices.
When I first started ordering from LuckyVitamin, I was immediately impressed by the amazing range of products and comparable prices too! Always informed of sales and specials. Their customer service is spot on -- quick response to inquiries, always kept up to date on order status, and amiable to making any changes that best suit the customer. Also, the site is very user friendly and I love the auto delivery option.
Lucky Vitamin is a great source for health products. They stock great products, offer free shipping and their web site is easy to navigate. I appreciate the 'quick reorder' option - it makes online shopping even faster