LuckyVitamin began three generations ago with a family interested in helping others live healthier. Starting with a pharmacy in 1956, the Wolf family became frustrated with western medicine and wanted to do more with natural wellness and alternative medicine. They opened a health and nutrition store in 1996, offering a wider variety of services and products for health. The website, LuckyVitamin.com, was opened in 2005 to present to the larger public its products that help improve health and overall well-being.
With over 1,600 reviews, LuckyVitamin scores extremely high within the vitamins and supplements industry. The average rating is over 4.5 stars and is currently ranked higher than most of its competitors.
LuckyVitamin has created a global e-commerce market through its online store. The company is reaching not only inside the United States but to over 40 other countries.
The LuckyVitamin site provides thorough information on each product. With the mission to provide health and wellness to all customers, each product page is filled with helpful information including comprehensive product descriptions, ingredients, suggested use, warnings, manufacturer info, and customer reviews. If you want additional information, it will link you to articles related to that product. This allows consumers who want information about the product in general to get a wide view of this product, the specific brand, and the general uses.
From the site, you can access any of its 24 categories of products. The most popular including Nutritional Supplements, Personal Care & Beauty, Vitamins & Minerals, Food & Snacks, and Sports Nutrition. Whether its sports dietary supplements or overall health and wellness we are positive that you will find what you are looking for.
Each product view includes a picture of the nutrition label so it can be viewed just as it would be on the actual product. This leaves little to the imagination about what the customer is getting when they purchase the vitamin. The LuckyVitamin site is also very thorough on its return policy information.
This company accepts opened or unopened items 90 days after the purchase. LuckyVitamin includes specific, step-by-step instructions on how to return items. It also includes what to do in special cases and which brands do not apply to this policy.
When shopping on LuckyVitamin you'll receive free shipping when you spend more than $49. The site keeps track of this, letting you know how much more is needed to obtain the free shipping. It also offers free shipping on certain promotional items. When checking out an auto-ship service is available with a discount applied instantly to the order. Consumers can choose how often the products are shipped and are notified before each shipment is sent out to give them a chance to cancel the order if desired.
LuckyVitamin offers a rewards program for its customers called Lucky Rewards. When consumers sign up for a free MyLucky Account, they earn one Lucky Rewards Point for every dollar spent. Certain promotional items may also be worth more points. Once consumers earn 500 points, $5 in cash is applied to their account.
Although the site is extremely detailed and thorough on its information, this can make it a little hard to navigate. There are multiple pages a user must go through before getting to a page with actual products on it. It also has 24 categories of products which, while some may find helpful, others may find it is too many and makes browsing difficult.
While it is good that this company even has a rewards program, its program is not competitive in the industry. Because you only earn, generally, one point for every dollar spent, a customer must spend approximately $500 dollars to receive $5 in credit and the consumer must wait 45 days after they've earned the points to use the credit. The rewards program also does not discuss any other options for credits besides the 500 points for $5.
Received in timely manner and I love the service and return instructions. Not that I do return anything, but compared to other companies, they even include return label would you want to return something. Great service!
Carolyn E. Dolen
Products and service are first-rate! I appreciate the high quality and the prices, too.
Decent selection, but for some reason the shipping takes 4-6 weeks. They said the box had been shipped, and six days later it finally was sent to FedEx. My family has had similar issues multiple times throughout the year. I am reluctant to buy from LuckyVitamin again.
The selection of high protein low carb bars is very good
Waited over a month for a back order to come in. Glad I got it in time, be I ran out.
Out of stock items have been a problem. Plus the estimates of time to restock are unreliable. Also, too many pop-ups on your website. Very annoying. Otherwise everything's good.
The one item was delayed and my other items never arrived. Once I searched for them I found the notice that the package was “undeliverable” and sent back with me not even being notified. Unacceptable as I was waiting for my daughters medication. I will not be using your company again.
Horrible company, cheating peoples. Be very careful with orders 99% you will not get it.View comments on Facebook 90% peoples chasing his orders, and they delete all comments and blocking peoples
16+ days for delivery, this is very poor service by design.
We like your products but your shipping stinks. I ordered 12 days ago and the order still has not arrived. We have already stopped ordering from another company because of their shipping methods and yours is just as bad. please let me know what you are going to do about this problem.
Great customer service. Super knowledgeable.
I received a request to provide a review two weeks after my order was placed but still have yet to receive my order.
Carah Paige Takahashi
My overall experience with LuckyVitamin was a 10 out of 10 however i dont believe i ever got a conformation email about my order being finalized or any shipping info, but I wasnt in any rush so it was no big deal.
Elsia S Robertson
Lucky Vitamin consistently has the items I need at a very good price. Thank you!
I am still waiting for part of my order after that part of the order was damaged in transit.,I did not like trying to get customer service and especially having to communicate by typing my problem instead of being able to talk to someone. The first part of my order I was happy with.
I noticed the more items I put for USPS, the more my shipping went up which is too bad because your products smell and feel great on the skin, Shipping was tracked and arrived expediently on the due date and packaged nicely in bubble wrap.
Good products and prices. Fast shipping.
I love Lucky Vitamin! Great selection and prices. Delivery is fast. I once had an item damaged during delivery and customer service was great! They shipped me a replacement right away.
My hair dye,vitamins and soap are a third of store prices and much better variety.For example; If you want Cooling Cayenne in any store,you will find cayenne,but not the cooling part and are always paying 3 times the LV price! They have many sales and my delivery is never late! Thankyou Lucky Vitamins for helping me to live an organic lifestyle with healthy products at a truly affordable price!
All the products I’ve ordered are high quality and LuckyVitamin has the best prices. Even with a 20 percent coupon offered by others can’t beat LuckyVitamin.
I have ordered a number of California Ranch Olive Oil bottles of LuckyVitamin.com On their website they mention that it's COOC (California Olive Oil Council) certified, but the bottle I received did not have the badge that was advertised on the website. When I asked to return it, they said I have to ship it to the US. I'm living in Canada. Shipping it to the US will cost more than what I will be getting back as a refund! and it's not my fault that the product I received was not the correct product. Very poor customer service and lack of respect for the clients. I made multiple orders before through them but this is my last.
Love all that I've purchased through LuckyVitamin. Quick delivery. I tell all my friends about this site.
Excellent product lines, easy to navigate website. Sometimes backordered on popular items but that says a lot of us are purchasing here. Thumbs up!!!
Website needs to be clearer on options within a product selection. In my order, three items were the correct brand, but not the correct product in that brand that I intended to by. When a product like comes in a variety, such as a clear wash or a cream wash, the should be full clarity on which goes into a shopping cart.
Such a great value on vitamin supplements!
I felt that all of the prices were about 20% higher than usual today across the board on all products which was essentially canceled out by the 20% coupon, however this did not present a real value proposition for me as a customer but just made me feel as though I went through an extra step just to get the same prices as usual in the end.
Webpage is easily searchable. Sales seem to be pretty diverse. I was recommended this site from a friend who uses your company religiously for her supplements.
Great product selection and great prices.
I love the site and the quality of the product. Very convenient. I am able to order a multitude of items from one site as opposed to one thing here and one thing there.
Items exactly as desired, and super fast shipping. Always very pleased, thanks!
James W Bandy
I have ordered from Lucky Vitamin for years and had no problems. On my last order there was a problem with my credit card which I had been using for all my orders in the past. I tried calling and could not get anyone to tell me what the problem was. You have no phone numbers for such communacations.At this time I am no longer ordering from Lucky Vitamins .
The ordering process was great! I am looking forward to getting my items.
I dislike the new program with paying money to get an extra discount. Lucky vitamin used to have amazing prices and now everything is more expensive. Sometimes the website gets really slow and keeps loading. The slow navigation caused me to spend less than I normally would. It made it frustrating to search for products. I also wasn’t able to add something to my cart because it wouldn’t stop to processing I like the selection and large variety of products lucky vitamin has to offer! 😊 Many sites don’t have such an extensive selection
Easy ordering- great company!! Good support, easy to find things, and the best prices.
Lucky Vitamin Customer
I have been ordering from Lucky Vitamin for years. The people are marvelous, accurate, reliable, and just plain fun. Thank you for tolerating our environment.
Lucky Vitamin always has great prices and promos. They carry such a wide variety of products. I can always find what I need plus more!
I wonder what to write. I've been getting recommendations for out of stock products for a while. I did not receive the price match of the products, I did not receive a birthday gift. It must be different on a larger scale, or at least I want to believe it.
Was searching for a new source of vitamins and supplements and found LuckyVitamin. They had everything I was looking for with excellent pricing and shipping policy. The site was easy to navigate and my order arrived promptly and in perfect condition.
Good Prices, easy to order, overall smooth process
Well I got everything I ordered, but I got the first part of my order in early September. The remainder of my order was on back order. I got the remaining 9 items on 11/20/19. What happen to the claim that you sent out back order items within 14 days. Also, I was never notify of when it back order was sent out!!!
SHARON K SHIPPSll
I have always received my products in a very short time. Great service and choice of products.
Great products, lots of choices, and great service.
This is good and fast delivery. i love it!!!
Company has wide variety of products with promotional discounts. Fast delivery with free shipping if order totals a certain amt.
They have good customer service. I had forgotten to add a coupon discount to my purchase, they were able to take care of it by giving me credit.
I'm so grateful I found LuckyVitamin! I can easily get the teas I enjoy and will start looking for other items soon.
Great company, great service, orders arrive on time, good selection of products
Nice selection of products, competitive pricing, shipping is by FedEx. Flow of screens on website can be choppy but everything loads eventually. Auto-Ship for monthly products works well.
Responsive, great product, easy to order, a variety of products,
Good prices excellent service and I find all the products I need at Lucky vitamin