LuckyVitamin began three generations ago with a family interested in helping others live healthier. Starting with a pharmacy in 1956, the Wolf family became frustrated with western medicine and wanted to do more with natural wellness and alternative medicine. They opened a health and nutrition store in 1996, offering a wider variety of services and products for health. The website, LuckyVitamin.com, was opened in 2005 to present to the larger public its products that help improve health and overall well-being.
With over 1,600 reviews, LuckyVitamin scores extremely high within the vitamins and supplements industry. The average rating is over 4.5 stars and is currently ranked higher than most of its competitors.
LuckyVitamin has created a global e-commerce market through its online store. The company is reaching not only inside the United States but to over 40 other countries.
The LuckyVitamin site provides thorough information on each product. With the mission to provide health and wellness to all customers, each product page is filled with helpful information including comprehensive product descriptions, ingredients, suggested use, warnings, manufacturer info, and customer reviews. If you want additional information, it will link you to articles related to that product. This allows consumers who want information about the product in general to get a wide view of this product, the specific brand, and the general uses.
From the site, you can access any of its 24 categories of products. The most popular including Nutritional Supplements, Personal Care & Beauty, Vitamins & Minerals, Food & Snacks, and Sports Nutrition. Whether its sports dietary supplements or overall health and wellness we are positive that you will find what you are looking for.
Each product view includes a picture of the nutrition label so it can be viewed just as it would be on the actual product. This leaves little to the imagination about what the customer is getting when they purchase the vitamin. The LuckyVitamin site is also very thorough on its return policy information.
This company accepts opened or unopened items 90 days after the purchase. LuckyVitamin includes specific, step-by-step instructions on how to return items. It also includes what to do in special cases and which brands do not apply to this policy.
When shopping on LuckyVitamin you'll receive free shipping when you spend more than $49. The site keeps track of this, letting you know how much more is needed to obtain the free shipping. It also offers free shipping on certain promotional items. When checking out an auto-ship service is available with a discount applied instantly to the order. Consumers can choose how often the products are shipped and are notified before each shipment is sent out to give them a chance to cancel the order if desired.
LuckyVitamin offers a rewards program for its customers called Lucky Rewards. When consumers sign up for a free MyLucky Account, they earn one Lucky Rewards Point for every dollar spent. Certain promotional items may also be worth more points. Once consumers earn 500 points, $5 in cash is applied to their account.
Although the site is extremely detailed and thorough on its information, this can make it a little hard to navigate. There are multiple pages a user must go through before getting to a page with actual products on it. It also has 24 categories of products which, while some may find helpful, others may find it is too many and makes browsing difficult.
While it is good that this company even has a rewards program, its program is not competitive in the industry. Because you only earn, generally, one point for every dollar spent, a customer must spend approximately $500 dollars to receive $5 in credit and the consumer must wait 45 days after they've earned the points to use the credit. The rewards program also does not discuss any other options for credits besides the 500 points for $5.
Great information on the product and what ingredients are in them
I received my order & everything was present. However, the peppermint oil had leaked on everything. Other than that, everything went great. Thank you
All the products are wonderful & ship safely !
I like prices and assortment Not happy with shipping terms
Mary Jo Brinkley
very easy ordering process and great discount with autoship
Vitamins arrived in a timely matter. Also, the brand of vitamins I ordered I had a hard time finding in stores, so I was happy to find them on your website, and all went smoothly.
It is easy to shop and I get discounts at the end
I am so happy I found Lucky Vitamin. Surfing the web, here is where I found the best value for my money
Wide range of strong and effective health supplements for a low price.
Great. next time I will order 4 items rather than 2 because the box they came in was rather large and had a LOT of packaging materials. Now that I know, I will order enough for that size box. Thanks.
All brands, many types, very good, of course, the price is better，I will again
LUCKY VITAMINS seems to have just about every vitamin, herb, and supplement I have searched for, Their prices are always competitive and their service is prompt.
Loved the coffe and the shipping was fast, and I really liked the bags that the coffee came in
Nicole Ring Young
I love the selection of gluten-free dairy-free, health-conscious food and household products, and I appreciate Lucky Vitamin's discounts. I prefer it to shopping at any other store for these products. It is rare to find a better deal on Amazon.
I did not receive my order in full. Even though I was notified I would get my order in multiple shipments, I only received one shipment, and was notified my order was fulfilled. I am missing one item and have gotten lied to by online chat, no response after ten days of escalating it to their support team. Lost future business from me. Good luck to anyone else ordering from here.
Lucky Vitamin has great products, good selection, and their app works well. I love LV!
Ease of order and when something was out of stock, company maintained communication. Quality products
Best Deals so i use, very pleased, will continue to shop for future purchases
Great selection and pricing on all vitamins.
Great prices and selection of things I needed. But quantity of items in my cart would randomly increase on their own or autoship would be selected on its own. I had to inspect the items in my cart very carefully through the whole checkout process to make sure I was getting only what I wanted.
Fast shipping great prices good value and always the best vitamins
Experience was Good Considering With The Virus Going On And You Were Shorthanded Getting It Out Faster. It Was Good. The Only thing I Am Sad About Is You Stopped Having The PURE & BASIC Deoderant Soap. The Small Round Bar Soap. I Use It All The Time And When I Went To Order It It Wasn't Listed. PLEASE GET IT BACK IN OK !!!
Josep Ramon Luesma Pons
It's very easy shoping and browsing in your web
So easy to use and so friendly. Will order again.
I'm a new customer. You have the supplements that I use, have it in stock, prices are reasonable, and I was able to set up automatic monthly delivery
The availability of the products I needed is what stands out the most for me. Shopping during Covid-19 times has made some natural food items difficult to find or too expensive but I found what I needed at Lucky Vitamin and the prices were not over the top.
It was very easy to navigate and locate what I was looking for. Plus, there were many products that were a Super Deal!
DO NOT use this company for the following reasons If you want to contact them via chat they use a robot, via email it’s a generic reply wishing you a “great day” when in my case the products are two months overdue considered lost. They won’t refund or supply new vitamins as I choose standard DHL courier not highlighted on there site but in T&Cs small print. So Iam out of pocket $62 for pills that probably cost them $10 and they just don’t care. There’s far better companies out there. ,
Quality brands at lowest prices, no tax and free shipping.
There are lots of products and that is great. Prices are OK. May be a little higher than you may find at other sites.
I like all the discounts I can get! That's the only reason I'm shopping because it makes it less expensive than VitaCost.
Faster delivery than expected and great price. Will continue to order the VegeSal from LuckyVitamin
I live the lucky vitamin items & the costs but the argan oil I received was leaking & messy. Sometimes the sprays on some bottles don't work.
They had the products I wanted and they shipped them quickly. I was very pleased with the service.
I was able to search for vitamins that fit my vegan diet with ease with the side bar selection. I was glad some items I bought in bulk I was able to get a discount on even though I don't have a membership
Great experience. No complaints. Had everything i wanted
Happy with selection, and usually very competitive pricing. Reliable source for natural lifestyle products.
PRO: Offered product(s) I wanted. CON: Rec'd multiple messages that product was delayed. I found it elsewhere and ordered it. Notified Lucky Vitamin to please cancel order. No response; after 24 hours I sent another cancellation. Three days later received a message that my order had shipped.
For years I have relied upon my vitamin and supplement needs from LV! Never have I been disappointed in the ordering, processing, and delivery of their products. Thank You!
You have everything I need at a good price. Always have a sale😊 waiting to long on delivery these days but I’m guessing it’s because of the pandemic 😷
Despite the Pandemic that the Country / World is facing and order shipments are expected to be delayed. What I like is that LuckyVitamin engaged and kept me informed of the status of my order and what would be the expected date of delivery and still, they were able to effectuate delivery before the projected delayed date. I think that is important for customer service. I purchased from them because they were cheaper than Amazon, who is suppose to be the product King!
it was easy to use the site. thank you & God bless.
The website is hard to work with. Customer service has been great. Products are great with good prices.
I appreciate their range of products. Easy to navigate the website. Trackers for my packages when they ship. One item was back ordered and arrived just a little later than the others - not a big deal and the emails clearly communicated when each item would arrive. I love Lucky Vitamin and will continue to support them as a family owned company.
I always find the vitamins I need at a great price.
They have a good detailed description of many of their food items like the gochujang
They usually have everything I need in stock, and it's easy to find my favorite items. The quality of the items is also good and the prices are much better than Amazon.
Really great service, I would definitely buy from them again – great job!
Muscle Mill Grill
It took way to long for the product to get to me and I was not informed is was in backorder before I bought it.
Placed order Sat night. Confirmation email said delivery in 2-3 weeks. Called to cancel Sunday. Support said could not cancel an order, but could return it with at $7.95 fee. This sounds scammy. Not Amazing!