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LuckyVitamin began three generations ago with a family interested in helping others live healthier. Starting with a pharmacy in 1956, the Wolf family became frustrated with western medicine and wanted to do more with natural wellness and alternative medicine. They opened a health and nutrition store in 1996, offering a wider variety of services and products for health. The website, LuckyVitamin.com, was opened in 2005 to present to the larger public its products that help improve health and overall well-being.
With over 1,600 reviews, LuckyVitamin scores extremely high within the vitamins and supplements industry. The average rating is over 4.5 stars and is currently ranked higher than most of its competitors.
LuckyVitamin has created a global e-commerce market through its online store. The company is reaching not only inside the United States but to over 40 other countries.
The LuckyVitamin site provides thorough information on each product. With the mission to provide health and wellness to all customers, each product page is filled with helpful information including comprehensive product descriptions, ingredients, suggested use, warnings, manufacturer info, and customer reviews. If you want additional information, it will link you to articles related to that product. This allows consumers who want information about the product in general to get a wide view of this product, the specific brand, and the general uses.
From the site, you can access any of its 24 categories of products. The most popular including Nutritional Supplements, Personal Care & Beauty, Vitamins & Minerals, Food & Snacks, and Sports Nutrition. Whether its sports dietary supplements or overall health and wellness we are positive that you will find what you are looking for.
Each product view includes a picture of the nutrition label so it can be viewed just as it would be on the actual product. This leaves little to the imagination about what the customer is getting when they purchase the vitamin. The LuckyVitamin site is also very thorough on its return policy information.
This company accepts opened or unopened items 90 days after the purchase. LuckyVitamin includes specific, step-by-step instructions on how to return items. It also includes what to do in special cases and which brands do not apply to this policy.
When shopping on LuckyVitamin you'll receive free shipping when you spend more than $49. The site keeps track of this, letting you know how much more is needed to obtain the free shipping. It also offers free shipping on certain promotional items. When checking out an auto-ship service is available with a discount applied instantly to the order. Consumers can choose how often the products are shipped and are notified before each shipment is sent out to give them a chance to cancel the order if desired.
LuckyVitamin offers a rewards program for its customers called Lucky Rewards. When consumers sign up for a free MyLucky Account, they earn one Lucky Rewards Point for every dollar spent. Certain promotional items may also be worth more points. Once consumers earn 500 points, $5 in cash is applied to their account.
Although the site is extremely detailed and thorough on its information, this can make it a little hard to navigate. There are multiple pages a user must go through before getting to a page with actual products on it. It also has 24 categories of products which, while some may find helpful, others may find it is too many and makes browsing difficult.
While it is good that this company even has a rewards program, its program is not competitive in the industry. Because you only earn, generally, one point for every dollar spent, a customer must spend approximately $500 dollars to receive $5 in credit and the consumer must wait 45 days after they've earned the points to use the credit. The rewards program also does not discuss any other options for credits besides the 500 points for $5.
SAD almost non-existent SLOW customer service Checkout does not show net discounted price for each item Got charged shipping to return defective item and it took a weeks worth of e-mails to get a credit!
I love LuckyVitamin.com, however, the ONLY problem I have, is that sometimes the item I order (every month), is on backorder. This means, that I have to make sure to re-order EARLY, so as to ensure that I get it on time.
Great Selection, Plenty of quality products and supplements
Very good products, prices and fast shipping!! What more could you want..
Good explanation of products and discounts for auto ship and buying more than 1 bottle at a time
Great product range (particularly given I’m from Australia and we can’t source many quality USA products here), easy to navigate website and great delivery service.
Great place to pick up vitamins and other supplements. If you wait for a coupon you can get some sweet deals.
Items from my order were put on backorder. I was not given any information as to when they might ship or any follow up information. Over a week after receiving the other items from my order, I could still not get any information. I felt forced to cancel the backordered items. There is not any easy way to contact anyone about issues after an order has been made. The online chat requires about an hour to even begin. Time that requires someone to continuously stare at a computer screen until they get around to you (Roughly an hour). If you do not respond immediately, you are dropped from the chat. At which time you are forced to start all over. I have been a LuckyVitamin customer for many years. However, with this most recent order I no longer feel valued.
You had what I wanted at the best price - thank you! Shipping was pretty fast, too!
LV is a great supplemental option (as a second source) for my health and wellness products. Carry a great selection of cruelty free brands that i use all the time. LV really should think about offering better coupon deals though. LV has stiff competition that i find myself turning to more often.
My son has not slept more than three hours a night since the beginning of June. I stumbled on Lucky Vitamin on a whim, trying to find a herbal remedy to help both my son and I return to normal routine of sleep. Well wasn't I lucky?! Such a wonderful array of products accessible on a easy and welcoming website. Thank you for providing me with a platform which offers me plentiful options to try and reestablish a good sleep routine with my son.
We have been a loyal customer for years until recently. Our most recent order was Aug. 27 and we have only received one item of eight. I have tried to contact their customer service department by phone and on line and was unable to reach them. Am no longer a customer!
More often than not when I come to your site now the item is backordered that I am after.
My friend introduced me to LuckyVitamin and I have been a happy shopper ever since! I've tried different shampoos, soaps, conditioners, face and neck creams, face masks and more! The sample bag is a wonderful way to try new products. I bought some of these for Christmas gifts. I've been happy with every product I've purchased and will never need to shop elsewhere for my personal beauty and health products.
Terrible experience. Have had issues. They have no phone number, but only chat and they never respond to emails or chats. I was on hold for 3 hours on chat. It took a week longer for delivery of a product than originally stated. They keep you in queue and on hold for hours at a time when trying to contact them. The product didn’t work as it has from other companies in the past, because it was overheated in the box it was sent in, and sat way too long.
Lucky Vitamin always has the products I'm looking for, including great customer service and good prices.
Lucky vitamin is so easy to navigate and to find exactly what I need and I love the additional savings with autoship and other promotional offers that save me money.
Best price for my product. I have used this product for years Great for female issues.
Lucky Vitamin has everything we need. If back-ordered, the item(s) are shipped within 2 to 3 days.
I placed an order for 3 bottles of vitamins August 31, received my order September 13 ... almost two weeks! Then one of the bottles was broken! I tried to call, they referred me to the live chat feature. Twice I have had my live chat terminated! I am very frustrated with their customer service and hope to get a refund. I’ll never order from Lucky Vitamin again!
I like that I can find certain items here that I can’t find in stores, like ginger mints!
Whenever there has been a question or concern, I call Lucky Vitamin and the folks are always helpful AND cordial. The products are high quality, they are shipped in a very timely manner and this organization is committed to customer satisfaction! Many thanks Lucky Vitamin!!
Is Lucky Vitamin going out of business???? They used to be great but something has happened with this company and they are absolutely horrible now! Save yourself the frustration of CONTINUOUS back ordered items, shipping issues, and most recently nonexistent shady HORRIBLE CUSTOMER SERVICE! Don't be fooled by the "great prices" and all the wonderful products they "supposedly" sell. You will never be able to purchase these items as they will ALWAYS be on back order and will never arrive. Do yourself a favor and order someplace else like myself and apparently many others are doing now:)
I found the best price for Squigle Tooth Paste at LuckyVitamin.com. (Squigle is THE best tooth paste if you get canker sores! It’s mild, does not burn, taste good and seems to help my canker sores heal faster!) I have been ordering from Lucky Vitamin for years. Shipping takes about a week, but that’s ok if shipping is free. The only continuing problem I’ve had with my orders is their packaging. The vinyl shipping bags have either not been sealed completely or they have not put enough packing stuffing inside the shipping boxes. Products flop around inside the boxes and get damaged repeatedly.
Easy to order online. Wide variety of products.
Too many items are on Backorder. They are either delayed indefinitely or not received at all.
I found exactly what I was looking for at LuckyVitamin and the prices are the best I've seen with the product I ordered. I certainly recommend LuckyVitamin to those seeking health products to check them and I guarantee you will not be disappointed.
Website acts up while trying to look at things or when trying to checkout. Also runs slow at times Great selection of items. Did notice some items i ordered in the past are now longer available which was disappointing
Order arrived quickly. Very happy with my purchase, thanks again!!
I have ordered from Lucky Vitamin for a few years now because I trust the products they offer and the prices are always the best.
Ordered gallons of apple cider vinegar, they shipped quick! I’m very happy with LuckyVitamin!!
Intuitive website with fair prices. Product selection includes items of interest to me.
I always LOVE looking through the Lucky Vitamin website. There are SO many choices on things I use everyday, as well as items that I can only find through Lucky Vitamin. Sure glad I found this on-line store for so many products! Way to go !
good I enjoy buy form luck vitamin price are very good
What happen to the fast & free delivery ? I have not received my order to try the product Green Juice. so at this point I cannot give you a review of the product.
Delivery was slow. I ordered on 8/16, & didn't receive my order until 8/28. I regretted ordering the Lily's chocolate chips, they were completely melted together. This was a first for me, I'm usually very happy with your products and your service.
I always have a great experience at Lucky Vitamin.!Matt M has been instrumental in this. He follows up on my orders and quickly, easily and effortlessly takes care of any problems I experience with backorders or replacement of products arrived damaged, etc. I love the large variety of natural items that I am able to order and having Matt to answer any questions that I might have about the products. Also love being able to get everything I need at one place!
Ordering from Lucky Vitamin is easy, fast, and prompt responses to questions have always been provided. Access to many of the products I use for a healthy life are available with great prices - discounts and promos are extra incentives! My orders have always shipped and arrived as promised. Knowing I can easily obtain these products and supporting a long-standing company makes life easier. Thank you!
LV is a great site, user friendly and competitively priced.
Excellent variety of products , more than I expected. I found the products I was in search of and more. I look forward to buying more from Lucky Vitamin !
Good product selection. I like that it’s tax free. Sales could be more often. I worked in this industry for 40 years and know that mark ups and and additional manufacturers promos.
Prices are great! Customer service is awesome! Shipping is kinda slow. But it's the packaging that gets me. Everything thrown into a box with a piece of bubble wrap on top. Items come smashed or broken. Lucky Vitamin WILL gladly replace the items. But, it is a hassle. But I have to tell you the truth, I just keep coming back to Lucky Vitamin!
Don’t order from these people. Their “customer service” is just automated responses.
Had an issue with an item (a glass water bottle where the rubber rings absorbed a strong patchouli smell from where the bottle was in storage) and I was refunded the amount w/o having to go to the post office to return the item. Thank you.
Great prices & fast delivery. Love Lucky Vitamin.
There is no way to TALK to a customer service rep anymore. They sent my order to the wrong address even though I had changed the address before I placed the order and are now giving me the run around via live text messaging. I need to be sitting with my feet up in the air, not at this computer. I hate their new platform for complaints. I am taking my business elsewhere.
I have tried many websites for my beauty and health needs. By far, Lucky Vitamin has to be the #1 website for many reasons. First, the website offers the most items and value for products I need. I cannot buy the products I need at any store in my area that comes close to the price and convenience. I donot have to waste time and gas trying to find what I need. I LOVE Lucky Vitamin for its numerous item selections and customer service. I highly recommend Lucky Vitamins for your every need.
I do not like this new (?) policy of minimum order amounts for certain products. Please rescind it.
I love the variety of brands and the prices are very good . Have never had problem with any item I have ordered . The shipping is very fast and love the deals I can get on the Items that I purchase.
Caution! The seller demanded payment outside amazon because they "miscalculated" the shipping costs. They refused to refund my purchase because supposedly my package was in transit. So, whatever you think you're paying this merchant, add 20% and expect to deal with delays (if you get your package at all), wasted time, and a saccharine customer service that will never rectify an error. They persisted in this behavior even after Amazon asked them to relent, which raises the question why they are still allowed to trade on their website.