LuckyVitamin
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LuckyVitamin began three generations ago with a family interested in helping others live healthier. Starting with a pharmacy in 1956, the Wolf family became frustrated with western medicine and wanted to do more with natural wellness and alternative medicine. They opened a health and nutrition store in 1996, offering a wider variety of services and products for health. The website, LuckyVitamin.com, was opened in 2005 to present to the larger public its products that help improve health and overall well-being.
Top Ranked Companies
The Good
- Positive Reviews
- Online Retailer
- Thorough Product Information
- 90 Day Return Policy
- Free Shipping on Orders Over $49
- Lucky Rewards
Positive Reviews
With over 1,600 reviews, LuckyVitamin scores extremely high within the vitamins and supplements industry. The average rating is over 4.5 stars and is currently ranked higher than most of its competitors.
Online Retailer
LuckyVitamin has created a global e-commerce market through its online store. The company is reaching not only inside the United States but to over 40 other countries.
Thorough Product Information
The LuckyVitamin site provides thorough information on each product. With the mission to provide health and wellness to all customers, each product page is filled with helpful information including comprehensive product descriptions, ingredients, suggested use, warnings, manufacturer info, and customer reviews. If you want additional information, it will link you to articles related to that product. This allows consumers who want information about the product in general to get a wide view of this product, the specific brand, and the general uses.
From the site, you can access any of its 24 categories of products. The most popular including Nutritional Supplements, Personal Care & Beauty, Vitamins & Minerals, Food & Snacks, and Sports Nutrition. Whether its sports dietary supplements or overall health and wellness we are positive that you will find what you are looking for.
Each product view includes a picture of the nutrition label so it can be viewed just as it would be on the actual product. This leaves little to the imagination about what the customer is getting when they purchase the vitamin. The LuckyVitamin site is also very thorough on its return policy information.
90-Day Return Policy
This company accepts opened or unopened items 90 days after the purchase. LuckyVitamin includes specific, step-by-step instructions on how to return items. It also includes what to do in special cases and which brands do not apply to this policy.
Free Shipping on Orders Over $49
When shopping on LuckyVitamin you'll receive free shipping when you spend more than $49. The site keeps track of this, letting you know how much more is needed to obtain the free shipping. It also offers free shipping on certain promotional items. When checking out an auto-ship service is available with a discount applied instantly to the order. Consumers can choose how often the products are shipped and are notified before each shipment is sent out to give them a chance to cancel the order if desired.
Lucky Rewards
LuckyVitamin offers a rewards program for its customers called Lucky Rewards. When consumers sign up for a free MyLucky Account, they earn one Lucky Rewards Point for every dollar spent. Certain promotional items may also be worth more points. Once consumers earn 500 points, $5 in cash is applied to their account.
The Bad
- Website Navigation
- Flaws in the Rewards Program
Website Navigation
Although the site is extremely detailed and thorough on its information, this can make it a little hard to navigate. There are multiple pages a user must go through before getting to a page with actual products on it. It also has 24 categories of products which, while some may find helpful, others may find it is too many and makes browsing difficult.
Flaws in the Rewards Program
While it is good that this company even has a rewards program, its program is not competitive in the industry. Because you only earn, generally, one point for every dollar spent, a customer must spend approximately $500 dollars to receive $5 in credit and the consumer must wait 45 days after they've earned the points to use the credit. The rewards program also does not discuss any other options for credits besides the 500 points for $5.
The Bottom Line
LuckyVitamin has helped thousands of consumers enjoy life more fully with its extensive list of products. However, it does not have the most "rewarding" rewards program, and its site is a bit more difficult to navigate than other sites. It does provide services that make it one of the best vitamin stores we have reviewed. Its auto-ship feature is very useful for returning clients, the site provides a lot of helpful, detailed information about a large number of vitamins, minerals, and herbs.
Above all the customer reviews truly show the quality of LuckyVitamin. If you are looking for a lot of options and plentiful information about vitamins and nutritional supplements, LuckyVitamin would be one of our top choices.
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User Reviews
Star Rating
2,019 Reviews
Review Breakdown
Sentiment Criteria
Lucky Vitamin always has the products I'm looking for, including great customer service and good prices.
Lucky vitamin is so easy to navigate and to find exactly what I need and I love the additional savings with autoship and other promotional offers that save me money.
Best price for my product. I have used this product for years Great for female issues.
Lucky Vitamin has everything we need. If back-ordered, the item(s) are shipped within 2 to 3 days.
I placed an order for 3 bottles of vitamins August 31, received my order September 13 ... almost two weeks! Then one of the bottles was broken! I tried to call, they referred me to the live chat feature. Twice I have had my live chat terminated! I am very frustrated with their customer service and hope to get a refund. I’ll never order from Lucky Vitamin again!
I like that I can find certain items here that I can’t find in stores, like ginger mints!
Whenever there has been a question or concern, I call Lucky Vitamin and the folks are always helpful AND cordial. The products are high quality, they are shipped in a very timely manner and this organization is committed to customer satisfaction! Many thanks Lucky Vitamin!!
Is Lucky Vitamin going out of business???? They used to be great but something has happened with this company and they are absolutely horrible now! Save yourself the frustration of CONTINUOUS back ordered items, shipping issues, and most recently nonexistent shady HORRIBLE CUSTOMER SERVICE! Don't be fooled by the "great prices" and all the wonderful products they "supposedly" sell. You will never be able to purchase these items as they will ALWAYS be on back order and will never arrive. Do yourself a favor and order someplace else like myself and apparently many others are doing now:)
I found the best price for Squigle Tooth Paste at LuckyVitamin.com. (Squigle is THE best tooth paste if you get canker sores! It’s mild, does not burn, taste good and seems to help my canker sores heal faster!) I have been ordering from Lucky Vitamin for years. Shipping takes about a week, but that’s ok if shipping is free. The only continuing problem I’ve had with my orders is their packaging. The vinyl shipping bags have either not been sealed completely or they have not put enough packing stuffing inside the shipping boxes. Products flop around inside the boxes and get damaged repeatedly.
Easy to order online. Wide variety of products.
Too many items are on Backorder. They are either delayed indefinitely or not received at all.
I found exactly what I was looking for at LuckyVitamin and the prices are the best I've seen with the product I ordered. I certainly recommend LuckyVitamin to those seeking health products to check them and I guarantee you will not be disappointed.
Website acts up while trying to look at things or when trying to checkout. Also runs slow at times Great selection of items. Did notice some items i ordered in the past are now longer available which was disappointing
Order arrived quickly. Very happy with my purchase, thanks again!!
I have ordered from Lucky Vitamin for a few years now because I trust the products they offer and the prices are always the best.
Ordered gallons of apple cider vinegar, they shipped quick! I’m very happy with LuckyVitamin!!
Intuitive website with fair prices. Product selection includes items of interest to me.
I love this site. So much to choose from, so many new things to try, and the pricing is fair.
I always LOVE looking through the Lucky Vitamin website. There are SO many choices on things I use everyday, as well as items that I can only find through Lucky Vitamin. Sure glad I found this on-line store for so many products! Way to go !
good I enjoy buy form luck vitamin price are very good
What happen to the fast & free delivery ? I have not received my order to try the product Green Juice. so at this point I cannot give you a review of the product.
Delivery was slow. I ordered on 8/16, & didn't receive my order until 8/28. I regretted ordering the Lily's chocolate chips, they were completely melted together. This was a first for me, I'm usually very happy with your products and your service.
I always have a great experience at Lucky Vitamin.!Matt M has been instrumental in this. He follows up on my orders and quickly, easily and effortlessly takes care of any problems I experience with backorders or replacement of products arrived damaged, etc. I love the large variety of natural items that I am able to order and having Matt to answer any questions that I might have about the products. Also love being able to get everything I need at one place!
Ordering from Lucky Vitamin is easy, fast, and prompt responses to questions have always been provided. Access to many of the products I use for a healthy life are available with great prices - discounts and promos are extra incentives! My orders have always shipped and arrived as promised. Knowing I can easily obtain these products and supporting a long-standing company makes life easier. Thank you!
LV is a great site, user friendly and competitively priced.
Excellent variety of products , more than I expected. I found the products I was in search of and more. I look forward to buying more from Lucky Vitamin !
Good product selection. I like that it’s tax free. Sales could be more often. I worked in this industry for 40 years and know that mark ups and and additional manufacturers promos.
Prices are great! Customer service is awesome! Shipping is kinda slow. But it's the packaging that gets me. Everything thrown into a box with a piece of bubble wrap on top. Items come smashed or broken. Lucky Vitamin WILL gladly replace the items. But, it is a hassle. But I have to tell you the truth, I just keep coming back to Lucky Vitamin!
Don’t order from these people. Their “customer service” is just automated responses.
Had an issue with an item (a glass water bottle where the rubber rings absorbed a strong patchouli smell from where the bottle was in storage) and I was refunded the amount w/o having to go to the post office to return the item. Thank you.
Great prices & fast delivery. Love Lucky Vitamin.
There is no way to TALK to a customer service rep anymore. They sent my order to the wrong address even though I had changed the address before I placed the order and are now giving me the run around via live text messaging. I need to be sitting with my feet up in the air, not at this computer. I hate their new platform for complaints. I am taking my business elsewhere.
I have tried many websites for my beauty and health needs. By far, Lucky Vitamin has to be the #1 website for many reasons. First, the website offers the most items and value for products I need. I cannot buy the products I need at any store in my area that comes close to the price and convenience. I donot have to waste time and gas trying to find what I need. I LOVE Lucky Vitamin for its numerous item selections and customer service. I highly recommend Lucky Vitamins for your every need.
I do not like this new (?) policy of minimum order amounts for certain products. Please rescind it.
I love the variety of brands and the prices are very good . Have never had problem with any item I have ordered . The shipping is very fast and love the deals I can get on the Items that I purchase.
Caution! The seller demanded payment outside amazon because they "miscalculated" the shipping costs. They refused to refund my purchase because supposedly my package was in transit. So, whatever you think you're paying this merchant, add 20% and expect to deal with delays (if you get your package at all), wasted time, and a saccharine customer service that will never rectify an error. They persisted in this behavior even after Amazon asked them to relent, which raises the question why they are still allowed to trade on their website.
I like free shipping , discounts and no tax. I get all of this with LuckyVitamin. I'm trying their essential oils this time, I have used Now oils in the past but Lucky offered a better price.
Great prices and selection. I especially love that LV carries Vita Logic!
User friendly and great products to buy.
I shop at LuckyVitamin for the convenance and ease in ordering. Also to buy those Hard to find items that you can no longer find in stores. (Ex. Bought at Whole Foods: 2Chic Avocado & Oil Lotion & Body Wash. They No longer carry and was able to find them at a the better price thru Lucky's!)
I love this company! Always happy with the products and experience when I shop here!
I was very pleased when I started with Lucky Vitamin. But now, I'm becoming more frustrated with the usual items that I order, are increasing to be backordered.
I received my package quickly and all of the bottles of lemon juice were wrapped very securely! Thank you!
I can find ethical products that I love at fair prices!
Nice to have a local company I can trust
Website great, service is excellent, all very efficient. I'm a happy customer. Just one star deducted because the cost of the tea and the postage cost has increased very substantially since I first became a customer, to the extent that it has to be rationed as a luxury now rather than a daily enjoyable drink. That said, $100 would buy a very useful amount of tea if I win it. :-)
Everything arrived as expected, intact and well packaged.
As a 71 year old man, this site is extremely difficult for me to navigate. Even my 33 year old daughter had trouble searching through different pages for me to order what I had previously ordered in the past.
Their website is easy to navigate. Could be overall less cluttered looking for easier reading. Prices are competitive with Amazon, eBay. etc. Supplements have always been fresh (in-date with a long time before they expire). Shipping can be slow. It's advertised as 1-6 days, however a couple times I received my order after 6 days. I brought this to their attention and they immediately issued me a $5 or $6 credit for future use on their website even though I hadn't originally paid for shipping. Overall I am happy with this company. I've purchased from them multiple times and will continue to do so for the foreseeable future.
Quick Carefully Packaged Quick Delivery