HiLife Vitamins has been in business selling supplements and herbs since 1971. The company sells its products at its storefront in Chatham, New Jersey and online, both in the United States and internationally as well. It offers over 5,000 brand name supplements, as well as personal care products.
HiLife Vitamins takes pride in its customer service and works hard to help customers find the right products for their needs.
Many customers who are shopping for supplements would like information and advice on which to buy. HiLife Vitamins enjoys speaking directly with customers and is happy to provide this service to its customers.
In a time when many companies are moving customer service to online chat, sometimes with artificial intelligence, HiLife stands out with its commitment to providing excellent customer service over the phone.
Most online vitamin stores offer their customers free shipping on orders over a certain dollar amount. HiLife Vitamins’ order minimum for free shipping is $39. Orders also have to weigh less than four pounds to receive free shipping. The minimum order amount is average for the industry.
HiLife Vitamins sells pet care products such as supplements for cats and dogs. This is fairly uncommon and a great option for customers who want to purchase vitamin supplements for their pet.
The company mainly stocks products from ThorneVet. These supplements can help pets with things like heart health and intestinal health.
When shopping on a site that has more than 5,000 products, customers will appreciate HiLife Vitamin's well-designed and well-organized website.
It is easy to navigate and find the supplements you need based on several categories: brand, supplement type, herb, or health concern. This is standard across other industry leader websites and HiLife keeps up with the best.
Like many of its main competitors, HiLife Vitamins ships internationally. However, it does not list on its website which countries it ships to, and we are skeptical that it ships to every country. Customers are able to choose the courier that they would like to deliver their package.
Due to the current COVID-19 pandemic, HiLife Vitamins has suspended product returns. This policy includes refunds, store credit and product exchanges. The only exception to this embargo is if you receive the wrong items in your order.
The company says that this is to protect customers and employees and it will monitor state and local guidelines to decide when it can reverse this policy. It does not give a timeline of when it plans to begin allowing returns again.
Many vitamin stores have rewards programs that help repeat customers accrue financial rewards. Customers who regularly purchase supplements may want to look for a vitamin store that offers some sort of rewards program to help with the cost.
HiLife Vitamins also doesn’t seem to have many deals or discounts which are common with other vitamin websites and stores.
HiLife’s website does not support customer reviews of its products. This is inconvenient for those who are looking for information on others’ experiences with the product. Many vitamin stores allow customers' product reviews on their website, so it is unusual that HiLife’s website doesn’t support this.