Earth Class Mail is one of the early virtual mailbox companies, founded in 2004. The company offers multiple locations across the United States for certain plans; however, all lower tier plans use the Oregon sorting facility address only.
Earth Class Mail services both individuals as well as companies and offers many services, although some may incur additional fees to the monthly payment. The company is noted for its certification of staff, including HIPAA training, as well as investment in mobile app technology.
All technicians who scan and sort mail are HIPAA certified. This means that customers can feel confident that privacy will be respected. It also ensures that Earth Class Mail takes the time to train personnel on best practices, which customers will benefit from.
The Earth Class Mail website has an open API to allow customers to seamlessly sync various programs such as Dropbox, Quickbooks, Google Drive, bill.com and others. This is a unique and invaluable integration, as many customers rely on these external services to run business operations.
Earth Class Mail offers over 80 locations, with both PO boxes as well as street addresses for you to choose from. This option does not apply to the Personal or Shared Plans, however.
It’s worth noting that competitor US Global Mail and others do not provide a PO Box option to customers. Anytime Mailbox has over 1,000 locations because the company contracts with local mail centers to offer additional addresses.
Pricing for Earth Class Mail is high for the services provided compared to competitors. The company has increased pricing a few times in recent years, with price hikes in 2017, 2019, and again in 2020.
Customers have said that they feel that the website interface is outdated and difficult to navigate at times. However, the company also launched an iOs mobile app, with an Android app also pending. It’s possible the company is investing more in mobile than in web services.
Competitor Virtual Post Mail does not have an app; in fact, many companies in this space do not yet have mobile apps and have complaints about antiquated software.
The company’s Central Processing Facility is in Oregon, so mail must be forwarded from the physical address customers choose to the sorting facility, which can cause delays. This may be inconvenient for customers with time sensitive matters.
On the other hand, companies like Virtual Post Mail send all mail to a sorting facility, making processing faster — though that option comes with less flexibility with choosing a physical address.