For over a decade VacationRoost has become very effective at what they do. Today they offer over 150,000 vacation rentals in over 80 vacation destinations. The rentals that VacationRoost provides are far superior to traditional hotel rooms. The vacation rentals that VacationRoost has on their site are professionally-managed homes, condos, villas, cottages and cabins. These rentals have amenities you typically do not have in a hotel room. 

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The Good

  • Connected to over 800 property management companies
  • Vacation Expert Program feature
  • Best rate guarantee

It has taken years of work to get to this point because of how fragmented the vacation rental industry is but VacationRoost is now connected to over 800 property management companies. This allows them to display updated rates and availability on their site and it allows consumers to book online with a credit card. Simply stated VacationRoost has become your one stop shop for finding a vacation rental.

One of the best features that VacationRoost has on their site is their Vacation Expert Program. The program enables VacationRoost to offer top-notch customer service. Vacation Experts live and take calls in the actual destinations. When customers talk to a Destination Expert they are talking to someone who can look out the window and tell them what the weather is like and accurately explain other features of the destination. Destination Experts help customers with many aspects of their travel arrangements such as finding a home, arranging travel, booking destination activities, and advising about local events and restaurants.

Vacation Roost also has a "best rate" guarantee. When you search for a vacation rental on Vacation Roost, this guarantee assures travelers that they are receiving the best deals. If a traveler finds a better rate within 24 hours of booking a vacation rental, Vacation Roost will refund the difference or release the user of their reservation with a full refund. To submit a claim, travelers will need to provide the following:

  • Contact info (name, email, and phone number)
  • Property traveler plans to stay in
  • Arrival date
  • Departure date
  • Where the lower rate was found
  • Total cost of lodging
  • Phone number of listing source

There are some restrictions that apply. The rate must be for the exact same property, quality level, number of guests and same currency. The rate is based on total cost of lodging, including all taxes, fees, and surcharges. The lower rate must be viewable to all general consumers online as well.

The Bad

  • Limited customer service
  • Time consuming

They do not offer 24/7 customer support, but their Vacation Expert Program is amazing enough to offset any inconvenience that may result from not being able to contact someone right away. They also do not have a mobile app. Hopefully this will change in the future in order to accommodate users that want to plan their vacation while they are on the go. It is understandable why they do not have a mobile app yet though. Lots of hard work has been put into just getting the website into the organized state that it is in now but the convenience of a mobile app would be an excellent asset to VacationRoost because in addition to the convenience of use for customers it would also allow VacationRoost to advertise special deals.

Finding a vacation rental can take some time on VacationRoost. They have a generic search tool where users can input basic information for the upcoming trip. From there though, it can be difficult to narrow results. Most vacation rental sites allow for the following:

  • Search based on proximity
  • Search based on amenities
  • Search based on size, number of rooms, etc.

This does not necessarily mean that the service is a bad one, it just may take a little bit longer for renters to find exactly what they are looking for.

The Bottom Line

All in all VacationRoost is a trustworthy site that we would recommend for planning your next vacation. The site has a large selection of accommodations in excellent destinations, which makes it easy for customers to plan a vacation within the budget they have set. The ability to talk to a Destination Expert also makes the vacation planning process more streamlined and effective. You can bank on getting quality results when you use VacationRoost to plan your next vacation. Those that use Vacation Roos can expect the following from the service:

  1. Service fee at reservation
  2. User reviews on website
  3. Available in 3 countries
  4. Best price guarantee
  5. Direct contact with owner

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