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Emily Truett
October 2nd, 2018 New Orleans, LA DETAILS
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Rented a big house in Pensacola Florida - Showed up to garbage piled in the front yard with bugs all over it - leftover from last guest - when we entered the house and used the bathroom which smelled like urine we were grossed out - they came 24 hours later to clean it - then tried the internet which did not work - had to call Vacasa - which was always at least a 15 minute wait till someone answered - only to be told to get out the ladder and climb to the top of the kitchen cabinet to reboot - which did not work - again - no internet till the next day - then out to the pool which was filled with bugs - apparently they only clean the pool on Monday's and it was a Thursday - the screening around the pool was ripped in multiple places which meant more bugs - then tried to lay down on a chaise lounge which wad covered in mold - I was only there for 48 hours - multiple phone calls - lots of "on hold" time - this was my vacation - not meant to take care of another house's issues - Stay away from this property - it is not kept up - and the service from Vacasa was weak at best -

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