First of all, any positive reviews you find on the BBB or Trust Pilot are BOGUS. Most of them are written by employees.
DO NOT ever use *Vacasa* to rent a house.
They are dishonest, unresponsive and do not respect their customers. Here is my review of my experience with them.
I rented a house in Lake Chelan from July 24-29, 2019. I want to make you aware of the situation I dealt with during our stay and the outcome thus far.
I’m not sure even where to begin. Five out of the 6 days (our first day we arrived at 5pm- this is the only day we did not have issues) in this house were spent dealing with plumbers, maintenance crews and cleaning crews b/c the septic tank backed up on day one, day two, day three, day four, day five and upon our departure started flooding the lawn again.
Yes, we read the signs that we should not put anything other than toilet paper into the toilet. We followed the rules to a TEE. Unfortunately, the septic tank backed up flooding the lawn, then came out of the drains on the bottom floor, flooding the entire bottom floor – laundry room, downstairs kitchen and living room area (where we had people SLEEPING).
Despite our desperate call to the property management company, it took hours for someone to show up to fix the septic problem and even longer for someone to arrive to clean up the downstairs. We did not have the proper supplies to clean the bottom floor. We did the best we could with towels and a bucket. Yes- we cleaned up pee and poop ourselves b/c it was draining into the living room where kids were sleeping.
The plumber- we thought- fixed the problem. However the next day it got even worse. The septic water started coming out of the drains on the bottom floor again. The plumber said that he was out the week before and told the owners that the reason the septic was shutting off was b/c the breaker kept tripping and it needed to be fixed before they had any renters in there. They did not fix it. Hence, our six days filled with pee, poop and a god awful smell surrounding us on a daily basis.
At one point, the plumber said it was the worst back up he’d ever seen and they ended up having the drain the septic tank- pumping the waste into the LAKE in front of the house. The waste was drained from the septic hole, across our patio, covering the patio with pee and poop water, flooded down over the furniture on the bottom deck and then into the lake. Once it was fully drained, there were puddles of septic waste on our patio so we were unable to hang out there because of the smell- plus the fear of contracting some sort of disease by slopping through the mess. After this, we were unable to swim in the lake for a day for fear of swimming in the septic waste.
As an extra bonus, every time the septic would shut off/break down- we were unable to take showers, use the dishwasher, use the washer/dryer or flush toilets. We had 11 people staying in this house- none of whom could use the facilities for several hours a day each day (sometimes full days).
Because of our daily activity of waiting for someone/anyone to show up to help us, we missed several activities we had planned outside of the house.
Okay, you get the picture- broken septic, smell, living in waste….then there were the “little things”.
It is obvious that the owners of this house do the bare minimum to keep this house clean/safe/maintained. There is dirt/dog hair in every corner. I can tell they clean between renters but very minimally. For the amount of money they charge for this house (we could have gone to Hawaii), they should do a deep cleaning at least once per year- clean the windows, stairs, patio, pressure wash the house, etc, etc.
Also, they might want to fix the hole in the house where HUNDREDS of bat have made their home. There is bat poop covering every inch of the upper deck- railings, chairs, walls, windows. Not to mention, dive bombing bats on a daily basis is really fun for the kids.
Also, bring your own “basic” supplies- toilet paper, paper towel, garbage bags, dish soap, dish detergent, laundry detergent, saran wrap, tin foil, etc, etc. There was very little/no basic supplies provided for us upon arrival.
Bottom line, if you stay here be prepared to empty your wallet for the smelliest experience of your life. You may want to bring a hazmat suit and some bat repellant.