Stevens Transport has been a leading provider of refrigerated LTL carrier services for over 35 years. The Texas-based company operates a fleet of more than 2,139 trucks. It was rated in the top ten refrigerated (LTL and truckload) carriers by revenue in 2019 by the industry publication Transport Topics.
There are unique attributes specific to refrigerated LTL carriers that are critical in a quality trucking partner. Cold-storage goods (perishable foods, electronics, medical supplies, hazardous materials, etc.) require exceptional on-time delivery rates, consistent truck service records, and excellent communication between carriers and shippers. When it comes to refrigerated trucking, it is often a good idea to select a carrier like Stevens Transport that has years of dedicated experience in temperature-controlled trucking and logistics.
Stevens Transport multi-modal capabilities include the following services:
Because it offers competitive rates and multi-modal coverage, Stevens Transport can meet the needs of many different sized customers. It is even the choice of many Fortune 500 companies. It is one of the most awarded fleets in the industry:
Stevens Transport, like a few of its competitors, offers free freight quotes on its website. Interested customers enter minimal information about their shipment needs and a customer service representative will contact them.
Not all temperature-controlled service providers offer cross-border solutions. While one of its top competitors specializes in shipping between the U.S. and Mexico, Stevens Transport was one of the first companies in America to develop cross-border solutions and can move freight across the Mexico and Canadian borders.
Stevens Transport’s long standing partnerships with international authorities expedite transportation across both borders. Because it has been shipping internationally since 1980, it has a network of international resources, multi-lingual logistics experts, and more.
Stevens Transport’s intermodal capabilities help it stand out from competitors. It has strategic relationships with CSX, Union Pacific, BNSF, Northern Suffolks and drayage facilities in key markets across North America. It has a diversified network utilizing EDI (electronic data interchange) technology to monitor shipments from pickup to delivery. Every one of its trailers is equipped for highway and rail service which maximizes flexibility.
Its prices are likely mid-range for the temperature-controlled shipping industry. Because the company is a dedicated temperature-controlled carrier and logistics provider, customers are paying for that expertise. Other carriers may offer some temperature-controlled services along with the typical shipping capabilities, but they may lack this expertise. When dealing with goods that must be temperature-controlled, it may be worth it for a customer to go with a dedicated, expert carrier for a slightly higher price to avoid spoilage and product damage.
Some competitors offer their customers online tools to assist with rate calculation, transit time calculation, shipment tracking, and more. Stevens Transport does not appear to have an online portal for its customers. While this may be offered in some other manner, it is not visible on its website. Potential customers should verify that the company offers detailed online tracking and calculators.
Stevens Transport has won awards from some of its major customers which establishes that it definitely has satisfied clients. Its online reviews are very mixed, but it appears that many of the negative reviews are from its own drivers or former drivers who have complaints about how they were treated and the hours they were given. There do not appear to be many negative customer reviews. Within the trucking industry, it is fairly common for a company to receive mixed reviews from its drivers.