1. Diamond Line Delivery Systems

Diamond Line Delivery Systems, Inc. is an employee-owned Less Than Truckload carrier with terminals in Oregon, Washington, Utah, and Idaho. 

Diamond Line Delivery has over 200 trucks and 500 trailers shipping out 12 terminals.

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The Good

  • Rate Request Form
  • Gas and Fuel Prices
  • Available Technology

Rate Request Form

There is a simple and straightforward rate request form on the website for those interested in Diamond Line Delivery's services. Consumers will enter general information (name, email, phone, business name, business address). 

However, potential customers will also need to enter some more specific information such as the original zip code, destination zip code, handling unit, the number of shipping units (include the length, width, and height), product description, total weight, and if the freight requires guaranteed service. 

Based on the given information, Diamond Line Delivery will provide consumers with an estimate. However, keep in mind that this is just an estimate and the charges are not guaranteed. 

Gas and Fuel Prices

Diamond Line Delivery's website includes a page with information from the U.S. Energy Information Administration with gasoline and diesel fuel prices and updates. Consumers can see gas prices by region, sign up to receive email updates, and more. 

Available Technology

Diamond Line Delivery has some of the best technology in the industry. The company provides real-time tracking information, users can keep up to date with weather-related alerts, and customers receive imaged delivery receipts within 24 hours of delivery.

The Bad

  • Holiday Closures

Holiday Closures

Diamond Line Delivery closes for the following holidays:

  • Memorial Day 
  • 4th of July 
  • Labor Day 
  • Thanksgiving
  • Christmas 
  • New Year's Day 

The Bottom Line

Diamond Line Delivery is a company focused on quality, dependability, and providing top-notch customer service. The company is known as a destination end carrier, distributing freight to over 300 communities in Idaho, Utah, Oregon, and Washington. Diamond Line Delivery offers overnight services to and from all major cities in the Pacific Northwest.

User Reviews

Star Rating

4.8
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30 Reviews

Review Breakdown

5 star
80%
4 star
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Sentiment Criteria

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Jeff Collins

November 12th, 2020 Boise, ID DETAILS arrow_drop_down
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We have had a working relationship with Diamond Lines since just after their inception. They deliver on time, have quality equipment, and try to help us bring value to our customers.

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Adrienne

August 5th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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Diamond Lines is a one of the best carriers out there! They respond to all of our needs and requests. I have never had any issues with reaching their customer service or getting information from them (which is rare for many freight companies.) Our rep Colin is always so helpful. Even when we ask him for the impossible, he always does his best to find a solution (even if one isn't always available.) They always deliver quickly, and we've never had any customers complain. In fast we have several customers that request DL as their main carrier. The only thing I would change about DL is for them to have a wider service area so I could use them for more customers!

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TEC Distributing of Idaho

August 3rd, 2020 Idaho Falls, ID DETAILS arrow_drop_down
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Monstly on time and easy to work with. Communication regarding logistics of delivery appointments could be improved.

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TED

July 24th, 2020 DETAILS arrow_drop_down
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excellent customer service very trustworthy and the same for sales

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Anonymous

July 24th, 2020 DETAILS arrow_drop_down
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Very good service, but has limited service and delayed transit times in rural areas. Specifically in WA.

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Reply from Diamond Line Delivery Systems

Jul 29, 2020

Thank you for your feedback! We'd like to hear more details about where our service can be improved.

Verified Customer

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Amy

July 24th, 2020 DETAILS arrow_drop_down
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Prompt pick up and delivery. The truck driver takes way too long to get his paperwork ready and loaded before he leaves our dock. Also, the website could be a little better.

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crystal suan

July 24th, 2020 DETAILS arrow_drop_down
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Excellent service and very competitive rates

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FOREIGN ENGINES INC

July 24th, 2020 DETAILS arrow_drop_down
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hAVE HAD NO COMPLAINTS FROM CUSTOMERS ON THEIR SERVICE

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Christian

July 20th, 2020 American Fork, UT DETAILS arrow_drop_down
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We shipped with Diamond freight for many years, they never missed an appointment and we had never needed to file a claim for missing or damaged goods. To us the freight company is like the front desk person at your regular mortar and brick business, they are a very important representative of our brand and product. We are glad we linked arms with this company, because they had always made us look good.

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West Coast Pita & Foods

July 20th, 2020 DETAILS arrow_drop_down
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They always reply to our requests once it is submitted.

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Monte Holden

July 20th, 2020 DETAILS arrow_drop_down
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On Time delivery with little Damage. The coverage is getting better as well.

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Steve Frischman

July 20th, 2020 DETAILS arrow_drop_down
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They have been 100% on time with our freight.

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Back Country Wood Products

July 20th, 2020 DETAILS arrow_drop_down
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They are very slow to return shipping quotes.

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Reply from Diamond Line Delivery Systems

Jul 23, 2020

Thank you for your feedback! We'll have a rep reach out to you shortly to resolve your issue!

Verified Customer

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Rae Wooldridge- Diesel Cast West

July 20th, 2020 DETAILS arrow_drop_down
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My freight gets delivered on time and they have good customer service reps that you can actually get ahold of. would be really helpful if you could update your online portal- its not very good and i have to call and talk to a person as the site does not use my rates properly.

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Sara Lesher

July 16th, 2020 DETAILS arrow_drop_down
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Their communication and customer service is above all other carriers I've worked with.

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Sean Strade

July 16th, 2020 DETAILS arrow_drop_down
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Very reliable, limited claims, and speedy service.

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KeyAg Distributors

July 16th, 2020 DETAILS arrow_drop_down
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I think some of the agents processing pickups could be a little nicer.

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Kent

July 16th, 2020 DETAILS arrow_drop_down
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Sales guy Ken R is Awesome, always good attitude

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Mike Sternberg

July 16th, 2020 DETAILS arrow_drop_down
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Always on time, easy to work with. Everyone from the sales team to the drivers are always friendly and a pleasure to work with .

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Fahad Basha

July 16th, 2020 DETAILS arrow_drop_down
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Because they are organized for a regional company, and we prefer to support local.

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Amber

July 16th, 2020 DETAILS arrow_drop_down
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Because our sales rep is AWESOME! Thanks Marvin L!

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Susan Malinak

July 16th, 2020 DETAILS arrow_drop_down
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Great sales rep and customer service. Dependable delivery.

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Rob

July 16th, 2020 DETAILS arrow_drop_down
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Service and comunication through the whole proccess of shipping. Access to BOL's and Invoices online are easy to navigate.

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Carl Hoffman

July 16th, 2020 DETAILS arrow_drop_down
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Our representative is very responsive and easy to work with.

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JULIE SMITH

July 16th, 2020 DETAILS arrow_drop_down
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I CAN GET A HOLD OF MY REP ANY TIME. ONLINE PROGRAM IS EXCELLENT . DRIVERS ARE FRIENDLY .

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Leslee R

July 16th, 2020 DETAILS arrow_drop_down
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They are efficient and affordable and easy to do business with.

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Ara Huddleston - OLCC

July 16th, 2020 DETAILS arrow_drop_down
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Their service is reliable, their people are flexible and they have very nice employees

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Matt Roller

July 16th, 2020 DETAILS arrow_drop_down
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Diamond Line's personal is always attentive and upbeat. If an issue arises Karen R and your staff arise to the occasion. I trust Diamond Line to take care of my customers outside of my delivery area.

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Nick Gaskill

July 16th, 2020 DETAILS arrow_drop_down
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Pricing has been excellent for years. It's helped me land more work.

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Eric Newson

July 16th, 2020 DETAILS arrow_drop_down
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They are extremely reliable and quick to fix any issues should they arise. They have competitive rates and their customer service is on point!!

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