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57 User Reviews

6.6

Overall Score

LAST UPDATED: September 9th, 2021

Founded in 1995 in Aurora, Colorado, Vrbo is an online vacation rental website where property managers can rent out their properties for temporary or long-term visits. Vrbo stands for Vacation Rental By Owner and is pronounced “ver-boh.” 

Travelers can book a wide variety of spaces through their site including houses, condos, cabins, bungalows, and chalets. All properties on Vrbo are private, meaning no spaces are shared with the property owners or other guests. This allows travelers the comfort and privacy of their own space while traveling with family and friends. 

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The Good

  • Booking Options
  • Virtual Tours
  • Travel Insurance
  • Amenities

Booking Options

A useful feature on the Vrbo site is how easy it is to sort by type of space. Compared to other similar listing sites, this is a main feature of Vrbo that is easy to find on the home page and not mixed with other filters in a search. Travelers can search for the type of space they want to rent by choosing between a variety of the following home types:

  • Homes
  • Estates
  • Boats
  • Castles
  • Caravans
  • And many more

Vrbo also features a Trip Board that allows users to save their favorite vacation home listings and share them with others. These spaces can be booked directly from Vrbo’s site through instant booking and can be paid for with Paypal or with a credit card (MasterCard, Visa, and American Express). All payments are done through the website and all communication between the Vrbo owner and the guest should be handled through the website and the Vrbo app.

Virtual Tours

Vrbo is starting to offer virtual tours of some of their most popular rentals. It currently offers over 15,000 high-resolution virtual tours that travelers can look through from on computers or mobile devices. Given the difficulty of creating a high-quality walk through of millions of listings, this feature is up and coming and a unique perk of Vrbo compared to other similar listing sites that only have photos of their listings.

Travel Insurance

Vrbo is one of a unique group of travel sites offering rentals that the company does not own. With this type of situation, it’s a unique perk for a company to offer travel insurance — a perk you can find on Vrbo. 

After booking a trip through the site, travelers have the option to protect their stay with travel insurance and can receive a refund if they’re not satisfied with that insurance within ten days. 

Travel insurance adds protection in the case of delays, interruptions, and cancellations. If a traveler’s plans are disrupted for a covered reason, they can be reimbursed for out-of-pocket expenses and non-refundable trip fees that result.

Amenities

A great feature on each individual listing on Vrbo is the amenities section. If you find a listing that doesn’t have a virtual tour, an extensive amenities section will tell you exactly what each space offers. This section is divided into groups like general amenities, kitchen amenities, safety amenities, etc. to give a holistic view of what can be found in each category. This is an easy way to see what’s available and what’s not without having to sort through the filters that other travel sites use for the listing’s amenities section.

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The Bad

  • Pricing
  • Add-Ons
  • Customer Service

Pricing

When looking for vacation rentals, there are often hidden fees that don’t show up until booking, but Vrbo tends to have more fees than fewer. The price listed as the cost of the room per each night is usually a big underestimate of the total cost. Given the nature of the site, Vrbo charges each property owner a small listing fee and travelers a small service fee. Added to these fees are then a cleaning fee given by the property manager and any applicable taxes. 

With everything considered, the overall price is often a lot higher than the bargain you saw on the original listing. While the cost might still be manageable with a large group, it may be difficult for small parties.

Add-Ons

Unlike other all-inclusive travel sites, Vrbo only has listings for places to stay. The site doesn’t include travel packages with flights, rental cars, or other travel needs like many travel sites or hotel sites offer. Vrbo has also chosen to forego advertising experiences or tours for travelers to purchase during their stay, something that most travel sites are starting to offer. The only thing that can be booked on Vrbo is a place to stay.

Customer Service

According to Vrbo reviews, customer service is not a strong point. Vrbo is a compilation of hundreds of thousands of listings, and each vacation rental owner has the ability to create their own policies. Guests should check the cancellation policy for each Vrbo rental, which may vary from full refund up until check-in or partial refund from the time of booking. Each rental property has its own set of rules and a different host. One way to find the best customer service experiences among the listings is to read the guest reviews given for each property.

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The Bottom Line

Vrbo is a great vacation rental site for travelers who want the comfort of their own space while they’re on vacation. The variety of unique listings provides lots of opportunity for travelers, but it can come at a higher cost compared to budget hotels or homes with shared spaces among guests. Booking an entire house or other space on Vrbo is great for large families or groups that can split the cost, but might be somewhat expensive for smaller parties. 

In addition, a Vrbo listing offers a lot of privacy and the chance to relax on a vacation, but might not be the best choice for travelers wanting to book a lot of extra excursions on the side. 

In the end, it all depends on the type of vacation you’re looking for. With a travel site like this one, it’s always smart to look at the Vrbo reviews.

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Star Rating

4.4

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57 Reviews

Review Breakdown

5 grade

53%

4 grade

37%

3 grade

9%

2 grade

2%

1 grade

0%

Sentiment Criteria

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Sydney Charleston South Jordan, UT

VRBO is a great company, like airbnb. the house we went to has been updated and in excellent condition. It was easy to keep clean and conveniently arranged. The supplies left in the house were greatly appreciated. The managers were very accommodating and responded to our request immediately.

2 weeks ago

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abw fsu Tallahassee, FL

My organization was having problems finding a location on AirBnB, so we switched to Vrbo after a friend suggested it. What stand out to me the most is the great customer service! Our host was quick to reply with any questions we had about the property, and was more than willing to provide us with additional favors such as bicycles and towels. We had a great experience with Vrbo! Will definitely be using in the future

1 month ago

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Abril Hunter Tallahassee, FL

Vrbo is one of the best rental sites for vacation. I really enjoy that the prices on Vrbo are there and the sellers often get back to you quickly with responses! I enjoy how up-to-date the website is as well as how fair the pricing is for things such as a cleaning and service fee. Often times websites like this can have extraneous prices but I believe it Vrbo keeps their prices fair.

1 month ago

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LeAnn Baytown, TX

I’ve used VRBO a few times. But I will not ever again. They cancelled my reservation on accident. When I got the notification, I rebooked another house. Then they rebooked the one they cancelled. It was so confusing, I had to fight with them to get my money back. And they still didn’t refund it. I had to get my credit card company to take care of it,

1 month ago

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Anne Sainsbury South Jordan, UT

I love using Vrbo. I have used this site a number of times when traveling and for the most part have been able to find rentals in the areas where I am looking to travel. I think that the website is well made and easy to use and would recommend it to anyone looking to get out and have an adventure!

3 months ago

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Rhona Leffler Olney, MD

VRBO is a great way to find a vacation property. The search engine makes it easy to narrow down properties that meet your exact needs. You can save properties online for future reference and comparison purposes. Once your property is booked, you are quickly contacted by the owner to welcome you and answer any questions you may have. I have always been very satisfied with the properties I have chosen.

4 months ago

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Simone Harris Tallahassee, FL

The website has a very organized layout and makes it easy to find what you are looking for. I particularly appreciate that they have no age minimum in order to rent.

1 month ago

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Jackie Spokane, WA

We have used Vrbo to book lodging for several trips and never had a problem - lodging choices are always well described, and we have had good communication from owners before and during renting.

3 months ago

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Wendy Hunter Riverton, UT

Each year as I plan our family reunion, I go to VRBO to find a home for us to stay. We have stayed in amazing homes all over Utah and Idaho. Our family totals 30 now, and we've been able to find homes that accommodate all of us. The website is easy to navigate, the reservation and payment is straight forward, and with all the pictures and descriptions included, we know exactly what we're getting. We've never been disappointed!

8 months ago

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Debbie Farrow ,

I love being able to view all details of places I will be booking. The pictures and locations of the rentals are vital. I have had huge success using VRBO because I feel like there are not surprises when I arrive at my destination.

8 months ago

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Christopher Milke Olney, MD

Often shop for vacation homes/condos to rent on Vrbo. Great selection and filters available. I suspect I'll rent directly from them at some point in the near future (although post pandemic).

4 months ago

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daphjohnson Saratoga Springs, UT

VRBO offers great places to stay while traveling. These stays are home away from home. I have been pleasantly surprised with the ease of booking and communication when booking with VRBO.

7 months ago

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Bessie B Gilbert, AZ

We have stayed at Vrbo properties several times. They have great choices of varied sizes and prices in many locations. We have found the properties to be clean and as promised. The owners have been responsive and easy to work with. Never had any problems with check out or extra charges after the visit.

8 months ago

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Mary Alice M. Orem, UT

The Vrbo's we've stayed at have been AWESOME. Vrbo does a really good job of accurately depicting the houses (in my experience) and it is nice not to have to worry about cleaning anything when leaving.

8 months ago

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David Anderson Providence, UT

Every year our extended family rents a house or condo in a tourist location. We have used VRBO every year now for several years. The process is easy, they have a ton of selection, and it has been years of amazing vacations with the in-laws. I would consider that a win on all accounts

10 months ago

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Morgan whiting Los Angeles, CA

I used them when we went to Hawaii. It was an amazing experience. I was able to get a house that fit our whole family. I loved having a kitchen so that we could have some meals at home. I also liked that we could spread out unlike in a hotel.

11 months ago

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Kori Travis FL

This site has a lot of restrictions when it comes to renting homes especially age which can be frustrating

1 month ago

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Erin Farnsworth Orem, UT

We have used Vrbo for every large family overnight event. We have up to 37 people and a lot of kids and have found some really ideal spaces that other companies like this can't house. When working with hosts we have been very fortunate and once received an a full refund after the deadline due to a family tragedy. We've only had great experiences and although it can be expensive for a large group, for the privacy and splitting the cost, it's an incredible option for family reunions or large gatherings.

1 month ago

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AF ,

We use VRBO a lot for travel and family reunions. It's great to be able to get a house where you can eat meals and have a family room (rather than a hotel). I like the search by map feature too. The only thing that bothers me about searching on Vrbo is that the fees aren't super easy to browse. You'll find an amazing place to stay and then see that there an astronomical cleaning fee, resort fee, owner's fee, and so on..... you can view the entire bill (which is nice, it's not hidden), but it would be nice to be able to see that quickly while browsing.

1 year ago

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Chris Milke Olney, MD

Good source to source and price shop vacation rental homes. Although I have not booked through them yet, it looks like a legitimate site that will stand behind the consumer in the event there is an issue with the product.

6 months ago

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Valerie Beus Richland, WA

My preferred site to book a vacation rental. The booking fee can be kinda pricey, I guess depending on the cost of your rental, but they have good options on here and good service.

8 months ago

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Megan Roper Pleasant Grove, UT

Did not have a great experience with Vrbo the last time we used it. I wish they had a better arbitration system between landlords and renters. We had a bit of a dispute with the landlord (which was totally their fault) and we could not get our "renter review" arbitrated or changed at all.

8 months ago

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Seth S Sandy, UT

Most experiences have been very positive; properties were as advertised and communication with owners had been easy. However, the last time I tried to book a place, this past July, my request was declined simply because the owner didn't review the request within 48 hrs. I tried the same property twice with the same result. Ended up booking the same property through Air B&B.

1 year ago

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Shante Reeder Ogden, UT

This makes finding a place to stay while traveling so simple! There are so many options to choose from, and anyone can find something that suites their needs! All of our hosts have been wonderful at answering questions and making our stay truly great!

1 year ago

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Aidan Keogh Ogden, UT

We often travel to more rural parts of the country when on vacation and we've found the selection on VRBO better than other sites. If there's been an issue they've always been able to resolve it to our satisfaction. If you use other sites, be sure to check the selection on VRBO before you book!

1 year ago

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Shauna Horne American Fork, UT

Our family has used VRBO a few times to rent a house. I like how on some of the properties it will show you the price it will cost on your specific dates. It also has a lot of information about each property which helps me decide which property to book.

1 year ago

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Sherry Arnold Alpine, UT

We have had a great experience with VRBO. We've found some great deals and love being "off the beaten path". We stayed in Hawaii, in a little mother in law apartment right on the beach for less than the hotels. Owners were very nice.

1 year ago

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Tiauna Anderson Salt Lake City, UT

We booked through VRBO for our trip to Maui and it was wonderful. The condo was exactly how it looked in the pictures and we had all of our passcodes and services in place when we got there. I definitely recommend using VRBO!

1 year ago

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Ashley Ulibarri Herriman, UT

Love using VRBO to book homes to stay iat whenever we travel to Hawaii. We’ve always had a great experience wherever we have stayed and I feel like VRBO is a very trusting site to use.

1 year ago

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Dre35 West Valley City, UT

We have had some memorable vacations, thanks to VRBO. Whether it was relaxing in the rented house after a hot eventful day on the beach, or playing games in the loft of the cabin after a great day in Yellowstone. VRBO has provided us with great rental options perfect for our vacation location.

1 year ago

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Rischelle Mikkelson American Fork, UT

I like using VRBO to find cabins and houses for our family vacations when we go to mountain locations. I like their internal rating system on not only the location, but also the hosts.

1 year ago

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CoasterRider Show Low, AZ

I've had great success booking with VRBO. They have good service and reply quickly to customer inquiries.

7 months ago

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Emily Marlowe American Fork, UT

We have always had a great experience when using Vrbo! The options are plentiful and the website is easy to navigate.

7 months ago

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Greg Francis Saratoga Springs, UT

A go to company when I am looking to find a place to stay on every vacation I take. Iove to check out the options for upcoming trips!

7 months ago

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Cdavid St Louis, MO

Vrbo has a good selection of rentals to choose from. I like to see all the pictures and read the reviews from previous renters.

10 months ago

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Johnson Smithfield, UT

Having a large family makes hotels stays very expensive. With VBRO I can find homes for my entire family to fit in and for a very reasonable price.

10 months ago

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Christina Elliott Moses Lake, WA

We love using VRBO for unique vacations. I wish their website had a way of being more upfront about cost per night without having to go through booking.

10 months ago

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Myken American Fork, UT

We have used VRBO this past year for several vacations where we needed a larger size place with several bedrooms. Booking is easy but I don’t like the additional fees when you check out (deposit, cleaning fee, travel insurance etc). I’d use it more if it were more clear about prices when Looking.

1 year ago

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Mike Ika West Valley City, UT

My main issue with VRBO is how expensive the properties are on this website. I can look at similar properties with similar amenities in similar locations and the prices on VRBO are usually more expensive than if I go thru other booking sites. When it is all said and done, price is the major difference for any of these booking sites.

1 year ago

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Tony Riverton, UT

Absolutely my favorite site to finding a quick rental property at a good deal. If you're looking for a place to star other than a hotel, VRBO is the best in my book.

1 year ago

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BLF Pleasant Grove, UT

I was able to book a rental through VRBO and it was really nice. I wasn't as impressed with the website as other companies, but they don't charge as much of a service fee as other places.

2 years ago

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CoachTrista Saratoga Springs, UT

I have used VRBO for many years and feel it is our most trusted source for booking vacation accomodations.

7 months ago

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David Glauser Salt Lake City, UT

I'm a host with VRBO and much prefer it to Airbnb. Places are usually cheaper on here too.

8 months ago

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Steve Knight Salt Lake City, UT

This is a good website for arranging vacation rentals. I like the presentation of information and navigating is easy.

8 months ago

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Nathan Justis Smithfield, UT

I've rented one or two places on Vrbo and had a good experience. It's nice to have something else to check in addition to AirBnB.

10 months ago

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Julie Taylor Ogden, UT

We have used the site to find a place to stay away from home that was not a hotel. The site was easy to use and very convenient.

1 year ago

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Jaime American Fork, UT

I've had great experiences renting places to stay through VRBO. I always check the reviews first and haven't been disappointed yet.

1 year ago

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Madison Scott Pleasant Grove, UT

VRBO is a great option for large families and large groups. My only complaint is the price they list isn't the price you get in the end after all the fees are applied. Sometimes almost double in cost.

2 years ago

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Nicholas Lake Villa, IL

We have used VRBO for our travels to Hawaii and have been completely satisfied every time. Properties are always clean and well maintained.

2 years ago

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Carol-Lisa Hapner Bloomington, IN

Great. Easy. Affordable. Booked a home last minute

5 months ago

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