Founded in 1995 in Aurora, Colorado, Vrbo is an online vacation rental website where property managers can rent out their properties for temporary or long-term visits. Vrbo stands for Vacation Rental By Owner and is pronounced “ver-boh.” 

Travelers can book a wide variety of spaces through their site including houses, condos, cabins, bungalows, and chalets. All properties on Vrbo are private, meaning no spaces are shared with the property owners or other guests. This allows travelers the comfort and privacy of their own space while traveling with family and friends. 

Go Directly to Vrbo Customer Reviews 

Top Ranked Companies

company logo
#1 CheapOAir chevron_right
9.8 Overall Score
4
starstarstarstarstar_border
(422)
company logo
#2 Airbnb chevron_right
8.7 Overall Score
4.7
starstarstarstarstar_half
(292)
company logo
#3 Expedia chevron_right
8.2 Overall Score
3.8
starstarstarstar_halfstar_border
(209)

The Good

  • Booking Options
  • Virtual Tours
  • Travel Insurance
  • Amenities

Booking Options

A useful feature on the Vrbo site is how easy it is to sort by type of space. Compared to other similar listing sites, this is a main feature of Vrbo that is easy to find on the home page and not mixed with other filters in a search. Travelers can search for the type of space they want to rent by choosing between a variety of the following home types:

  • Homes
  • Estates
  • Boats
  • Castles
  • Caravans
  • And many more

Vrbo also features a Trip Board that allows users to save their favorite vacation home listings and share them with others. These spaces can be booked directly from Vrbo’s site through instant booking and can be paid for with Paypal or with a credit card (MasterCard, Visa, and American Express). All payments are done through the website and all communication between the Vrbo owner and the guest should be handled through the website and the Vrbo app.

Virtual Tours

Vrbo is starting to offer virtual tours of some of their most popular rentals. It currently offers over 15,000 high-resolution virtual tours that travelers can look through from on computers or mobile devices. Given the difficulty of creating a high-quality walk through of millions of listings, this feature is up and coming and a unique perk of Vrbo compared to other similar listing sites that only have photos of their listings.

Travel Insurance

Vrbo is one of a unique group of travel sites offering rentals that the company does not own. With this type of situation, it’s a unique perk for a company to offer travel insurance — a perk you can find on Vrbo. 

After booking a trip through the site, travelers have the option to protect their stay with travel insurance and can receive a refund if they’re not satisfied with that insurance within ten days. 

Travel insurance adds protection in the case of delays, interruptions, and cancellations. If a traveler’s plans are disrupted for a covered reason, they can be reimbursed for out-of-pocket expenses and non-refundable trip fees that result.

Amenities

A great feature on each individual listing on Vrbo is the amenities section. If you find a listing that doesn’t have a virtual tour, an extensive amenities section will tell you exactly what each space offers. This section is divided into groups like general amenities, kitchen amenities, safety amenities, etc. to give a holistic view of what can be found in each category. This is an easy way to see what’s available and what’s not without having to sort through the filters that other travel sites use for the listing’s amenities section.

The Bad

  • Pricing
  • Add-Ons
  • Customer Service

Pricing

When looking for vacation rentals, there are often hidden fees that don’t show up until booking, but Vrbo tends to have more fees than fewer. The price listed as the cost of the room per each night is usually a big underestimate of the total cost. Given the nature of the site, Vrbo charges each property owner a small listing fee and travelers a small service fee. Added to these fees are then a cleaning fee given by the property manager and any applicable taxes. 

With everything considered, the overall price is often a lot higher than the bargain you saw on the original listing. While the cost might still be manageable with a large group, it may be difficult for small parties.

Add-Ons

Unlike other all-inclusive travel sites, Vrbo only has listings for places to stay. The site doesn’t include travel packages with flights, rental cars, or other travel needs like many travel sites or hotel sites offer. Vrbo has also chosen to forego advertising experiences or tours for travelers to purchase during their stay, something that most travel sites are starting to offer. The only thing that can be booked on Vrbo is a place to stay.

Customer Service

According to Vrbo reviews, customer service is not a strong point. Vrbo is a compilation of hundreds of thousands of listings, and each vacation rental owner has the ability to create their own policies. Guests should check the cancellation policy for each Vrbo rental, which may vary from full refund up until check-in or partial refund from the time of booking. Each rental property has its own set of rules and a different host. One way to find the best customer service experiences among the listings is to read the guest reviews given for each property.

The Bottom Line

Vrbo is a great vacation rental site for travelers who want the comfort of their own space while they’re on vacation. The variety of unique listings provides lots of opportunity for travelers, but it can come at a higher cost compared to budget hotels or homes with shared spaces among guests. Booking an entire house or other space on Vrbo is great for large families or groups that can split the cost, but might be somewhat expensive for smaller parties. 

In addition, a Vrbo listing offers a lot of privacy and the chance to relax on a vacation, but might not be the best choice for travelers wanting to book a lot of extra excursions on the side. 

In the end, it all depends on the type of vacation you’re looking for. With a travel site like this one, it’s always smart to look at the Vrbo reviews.

View Best Travel Sites

User Reviews

Star Rating

4.5
starstarstarstarstar_half

34 Reviews

Review Breakdown

5 star
56%
4 star
35%
3 star
9%
2 star
0%
1 star
0%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

David Glauser

January 23rd, 2021 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I'm a host with VRBO and much prefer it to Airbnb. Places are usually cheaper on here too.

starstarstarstarstar

Debbie Farrow

January 21st, 2021 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love being able to view all details of places I will be booking. The pictures and locations of the rentals are vital. I have had huge success using VRBO because I feel like there are not surprises when I arrive at my destination.

starstarstarstarstar_border

Steve Knight

January 20th, 2021 Salt Lake City, UT

This is a good website for arranging vacation rentals. I like the presentation of information and navigating is easy.

starstarstarstarstar_border

Nathan Justis

November 13th, 2020 Smithfield, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've rented one or two places on Vrbo and had a good experience. It's nice to have something else to check in addition to AirBnB.

starstarstarstarstar_border

Kristi

November 11th, 2020 Logan, UT

Love to look at the options and places to stay. The booking process is easy! Thank you

starstarstarstarstar

Cdavid

November 10th, 2020 St Louis, MO

Vrbo has a good selection of rentals to choose from. I like to see all the pictures and read the reviews from previous renters.

starstarstarstarstar

Johnson

November 9th, 2020 Smithfield, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Having a large family makes hotels stays very expensive. With VBRO I can find homes for my entire family to fit in and for a very reasonable price.

starstarstarstarstar_border

Christina Elliott

November 8th, 2020 Moses Lake, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We love using VRBO for unique vacations. I wish their website had a way of being more upfront about cost per night without having to go through booking.

starstarstarstarstar

David Anderson

November 7th, 2020 Providence, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Every year our extended family rents a house or condo in a tourist location. We have used VRBO every year now for several years. The process is easy, they have a ton of selection, and it has been years of amazing vacations with the in-laws. I would consider that a win on all accounts

starstarstarstarstar

Morgan whiting

October 3rd, 2020 Los Angeles, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I used them when we went to Hawaii. It was an amazing experience. I was able to get a house that fit our whole family. I loved having a kitchen so that we could have some meals at home. I also liked that we could spread out unlike in a hotel.

starstarstarstarstar_border

MiKE McWilliams

September 19th, 2020 Little Rock, AR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Used for many travel accommodations. Overall have found their ratings and pricing reasonable, however, not happy with the high commissiomns

starstarstarstarstar

Jon Posey

September 10th, 2020 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

VRBO is solid. They have a great selection of properties, reasonable cancellation policies, and decent fees.

starstarstarstarstar_border

Tiauna Anderson

September 9th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We booked through VRBO for our trip to Maui and it was wonderful. The condo was exactly how it looked in the pictures and we had all of our passcodes and services in place when we got there. I definitely recommend using VRBO!

starstarstarstarstar_border

Seth S

September 6th, 2020 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Most experiences have been very positive; properties were as advertised and communication with owners had been easy. However, the last time I tried to book a place, this past July, my request was declined simply because the owner didn't review the request within 48 hrs. I tried the same property twice with the same result. Ended up booking the same property through Air B&B.

starstarstarstarstar

Ashley Ulibarri

September 5th, 2020 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Love using VRBO to book homes to stay iat whenever we travel to Hawaii. We’ve always had a great experience wherever we have stayed and I feel like VRBO is a very trusting site to use.

starstarstarstarstar

AF

September 4th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

We use VRBO a lot for travel and family reunions. It's great to be able to get a house where you can eat meals and have a family room (rather than a hotel). I like the search by map feature too. The only thing that bothers me about searching on Vrbo is that the fees aren't super easy to browse. You'll find an amazing place to stay and then see that there an astronomical cleaning fee, resort fee, owner's fee, and so on..... you can view the entire bill (which is nice, it's not hidden), but it would be nice to be able to see that quickly while browsing.

starstarstarstarstar

Shante Reeder

September 4th, 2020 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

This makes finding a place to stay while traveling so simple! There are so many options to choose from, and anyone can find something that suites their needs! All of our hosts have been wonderful at answering questions and making our stay truly great!

starstarstarstarstar_border

Dre35

September 3rd, 2020 West Valley City, UT

We have had some memorable vacations, thanks to VRBO. Whether it was relaxing in the rented house after a hot eventful day on the beach, or playing games in the loft of the cabin after a great day in Yellowstone. VRBO has provided us with great rental options perfect for our vacation location.

starstarstarstarstar

Bryan Jensen

April 1st, 2020 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Booked a condo for a travel baseball tournament. Easy to use, found a great place for a good price

starstarstarstar_borderstar_border

Myken

March 12th, 2020 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

We have used VRBO this past year for several vacations where we needed a larger size place with several bedrooms. Booking is easy but I don’t like the additional fees when you check out (deposit, cleaning fee, travel insurance etc). I’d use it more if it were more clear about prices when Looking.

starstarstarstarstar_border

jkenny90

March 6th, 2020 , TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've stayed at a few VRBOs and they have all been nice stays but they are typically more expensive especially with fees than competitors

starstarstarstar_borderstar_border

Mike Ika

February 28th, 2020 West Valley City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

My main issue with VRBO is how expensive the properties are on this website. I can look at similar properties with similar amenities in similar locations and the prices on VRBO are usually more expensive than if I go thru other booking sites. When it is all said and done, price is the major difference for any of these booking sites.

starstarstarstarstar

Aidan Keogh

February 28th, 2020 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We often travel to more rural parts of the country when on vacation and we've found the selection on VRBO better than other sites. If there's been an issue they've always been able to resolve it to our satisfaction. If you use other sites, be sure to check the selection on VRBO before you book!

starstarstarstarstar

Shauna Horne

February 24th, 2020 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our family has used VRBO a few times to rent a house. I like how on some of the properties it will show you the price it will cost on your specific dates. It also has a lot of information about each property which helps me decide which property to book.

starstarstarstarstar

Julie Taylor

February 24th, 2020 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have used the site to find a place to stay away from home that was not a hotel. The site was easy to use and very convenient.

starstarstarstarstar

Tony

November 11th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Absolutely my favorite site to finding a quick rental property at a good deal. If you're looking for a place to star other than a hotel, VRBO is the best in my book.

starstarstarstarstar

Rischelle Mikkelson

October 12th, 2019 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like using VRBO to find cabins and houses for our family vacations when we go to mountain locations. I like their internal rating system on not only the location, but also the hosts.

starstarstarstarstar

Jaime

October 2nd, 2019 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've had great experiences renting places to stay through VRBO. I always check the reviews first and haven't been disappointed yet.

starstarstarstarstar

Sherry Arnold

October 2nd, 2019 Alpine, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar

We have had a great experience with VRBO. We've found some great deals and love being "off the beaten path". We stayed in Hawaii, in a little mother in law apartment right on the beach for less than the hotels. Owners were very nice.

starstarstarstar_borderstar_border

Madison Scott

September 14th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

VRBO is a great option for large families and large groups. My only complaint is the price they list isn't the price you get in the end after all the fees are applied. Sometimes almost double in cost.

starstarstarstarstar

Nicholas

June 18th, 2019 Lake Villa, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have used VRBO for our travels to Hawaii and have been completely satisfied every time. Properties are always clean and well maintained.

starstarstarstarstar_border

Marissa

June 7th, 2019 Redwood Falls, MN

I like to price compare with VRBO, but they usually have options that aren't as inexpensive as other companies I like using.

starstarstarstarstar_border

BLF

May 19th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I was able to book a rental through VRBO and it was really nice. I wasn't as impressed with the website as other companies, but they don't charge as much of a service fee as other places.

starstarstarstarstar_border

L. Fowler

May 14th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We booked a resort condo through VRBO and they were great to work with. We enjoyed our stay and communication with our rental went well.

  • 1