Founded in 1996, Travelocity is one of the most well-known online travel sites. The company, which falls under Expedia's umbrella of brands, allows consumers to book flights, hotels, rental cars, cruises, and vacation packages using its platform.
- Website navigation
- Travel protection
- Mobile app
- Price guarantees for cruises
Travelocity's website navigation is straightforward and makes it simple for customers to book travel accommodations. Some travel booking companies overload their sites with advertisements, but Travelocity's site is relatively clean.
Travelocity regularly offers flight and hotel deals for destinations not typically found on other travel booking sites such as Milan, Italy, and Copenhagen, Denmark. The company makes it simple for travelers to find out which deals are popular by providing a list of popular hotels, flight destinations, and rental cars on its homepage.
Travelocity seeks to cover the concerns of its customers by offering travel protection that covers the following:
- Cancelled or changed trips before travelers fly
- Protection after flights (lost, stolen, or damaged baggage; medical expenses)
- 24/7 worldwide emergency assistance
Travelocity's app for Apple and Android devices helps travelers gain access to mobile-only offers and promo codes exclusively available through the app. Additionally, users can use the app to search over 400 airlines and more than 435,000 hotels worldwide using their smartphone or tablet.
Price Guarantees for Cruises
Travelocity offers price guarantees for cruises based on certain criteria. However, customers should be aware that in order to take advantage of this guarantee, they must do so within 24 hours of booking and ensure that the sailing dates for the price-matched cruise are exactly the same.
- Lack of cancellation transparency
- Rewards program limitations
Lack of Cancellation Transparency
It is difficult to find cancellation information on Travelocity's website. Some cancellations may be eligible for a full refund while others may not. It would be helpful if Travelocity provided a transparent policy regarding flight, hotel, and other travel accommodation cancellations in an easily accessible place on its site.
Rewards Program Limitations
A possible hindrance to Travelocity's rewards program is that it is carried out through American Express, a card which is not accepted at some merchants and restaurants. Further, some consumers do not feel comfortable enrolling in a credit card program with the following stipulations:
- APRs start at 15 percent and run as high as 25 percent
- Points expire 48 months from the last date travel was booked using the rewards program
The Bottom Line
Travelocity offers straightforward web navigation, a number of uncommon destinations, travel protection, a mobile app, and a price guarantee for cruises. However, the company is not entirely transparent about its cancellation policy and its rewards program has some limitations.