BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.
Are you a representative
of this company?Claim this Profile
Founded in 1996, Travelocity is one of the most well-known online travel sites. The company, which falls under Expedia's umbrella of brands, allows consumers to book flights, hotels, rental cars, cruises, and vacation packages using its platform.
Travelocity's website navigation is straightforward and makes it simple for customers to book travel accommodations. Some travel booking companies overload their sites with advertisements, but Travelocity's site is relatively clean.
Travelocity regularly offers flight and hotel deals for destinations not typically found on other travel booking sites such as Milan, Italy, and Copenhagen, Denmark. The company makes it simple for travelers to find out which deals are popular by providing a list of popular hotels, flight destinations, and rental cars on its homepage.
Travelocity seeks to cover the concerns of its customers by offering travel protection that covers the following:
Travelocity's app for Apple and Android devices helps travelers gain access to mobile-only offers and promo codes exclusively available through the app. Additionally, users can use the app to search over 400 airlines and more than 435,000 hotels worldwide using their smartphone or tablet.
Travelocity offers price guarantees for cruises based on certain criteria. However, customers should be aware that in order to take advantage of this guarantee, they must do so within 24 hours of booking and ensure that the sailing dates for the price-matched cruise are exactly the same.
It is difficult to find cancellation information on Travelocity's website. Some cancellations may be eligible for a full refund while others may not. It would be helpful if Travelocity provided a transparent policy regarding flight, hotel, and other travel accommodation cancellations in an easily accessible place on its site.
A possible hindrance to Travelocity's rewards program is that it is carried out through American Express, a card which is not accepted at some merchants and restaurants. Further, some consumers do not feel comfortable enrolling in a credit card program with the following stipulations:
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
I don’t see anything different with Travelocity than any other travel agency. Feel they need to do something to set themselves apart. They aren’t my first choice.
I booked a flight with travelocity, i got horrible sick, i called to try and rearrange my flight they would not help me at all. i told them i could bring in a letter from my Dr, they refused to give me a break so i flew very sick and really hope no one on the plane caught what i had,
Not my favorite travel site but I can usually find deals here. If i find a better deal here than another site, I will book it here. Pretty good bundle deals.
Travelocity usually has pretty good prices and is pretty simple to use. It's not my go to site anymore, but it's still worth a look when shopping around for prices. They should bring back the gnome commercials.
3 weeks before my trip I found a lower price advertised by Travelocity forthe same hotel i booked earlier thru travelocity.. There was a $25.00 per night lower price same hotel advertised by travelocity. Called Travelocity about procedure for their Lowest price guarantee and informed an application and snap photo shot of the advertised lower price which i sent. Waited the 48 hours for the tier 3 customer servie to respond and called again saaid they never received my e-mail or snap shot. Sent the customer serive lower price guarantee apploication four times total with snapshot and made 4 phone calls and put on hold for 2 hours each time I called travelocity , poke with Spervisors and the tier 3 customer service never approved the application with the snap shot at all. Travelocity are LIARS THERE IS NO LOWER PRICE GUARANTEE AT ALL. I WILL NEVER USE TRAVELOCITY AGAIN .