Orbitz Logo
star star star star_half star_border
22 User Reviews

6.1

Overall Score

LAST UPDATED: April 1st, 2020

Founded in 2001, Orbitz is a travel service that helps customers search, book, and manage their travel accommodations. The company has partnerships with many different airfare and travel providers and owns many of its own brands, which helps to increase the number of affordable fare options available to customers.

Keep reading for pros and cons, plus Orbitz reviews from real customers. 

Top Ranked Companies

Airbnb Logo
#2 Airbnb chevron_right
9.3 Overall Score
4.6
star star star star star_half
(420)
Expedia Logo
#3 Expedia chevron_right
8.5 Overall Score
3.4
star star star star_half star_border
(313)
thumb_up

The Good

  • Resources
  • Features
  • Rewards Program
  • Mobile App

Resources

As one of the leading providers of online travel bookings, Orbitz has created resources that help to make research and booking easy for travelers. The company provides aggregated data from thousands of sites to help travelers find the best values on vacations and stay on budget.

Features

In an attempt to make booking travel as easy as possible, Orbitz has developed a number of tools and features to benefit consumers during the planning process, including:

  • An easy-to-use navigation setup that lets customers easily compare different travel options
  • A rewarding incentives program for returning customers
  • A mobile app that customers can use to book services and check itineraries
  • Options for staying at the top resorts, including Disney and MGM

Rewards Program

Orbitz has a travel rewards program that allows members to earn Orbucks, which is the company's own currency. One Orbuck equals one USD in savings on qualifying hotel bookings. The rewards program has three levels:

  • Silver - Members receive 100 percent of the difference plus a bonus of up to 100 Orbucks
  • Gold - Members receive 100 percent of the difference plus a bonus of up to 150 Orbucks
  • Platinum - Members receive 100 percent of the difference plus a bonus of up to 200 Orbucks

Mobile App

Orbitz separates itself from competitors by not only providing a mobile app for Apple and Android users, but an app for Kindle Fire users as well.

thumb_down

The Bad

  • Privacy Concerns
  • Reward Limitations

Privacy Concerns

There are some concerns about Orbitz and its privacy standards. In the past, the company has shared customer data, including credit card information, with other businesses as is articulated in its terms of service. Some customers have even reported that they were charged as much as $12 for memberships in third-party travel rewards programs that they never intended to enroll in.

Reward Limitations

Although Orbtiz does have a rewards program, not all products or services can be used to earn Orbucks. The following accommodations are not eligible for rewards:

  • Non-qualifying hotels that are not prepaid
  • Activities and services
  • Car rentals
  • Cruises
  • Travel insurance

Consumers should also keep in mind that Orbucks earned through booking expire after 12 months, while promotional Orbucks will expire according the details listed in the promotional terms.

gavel

The Bottom Line

Orbitz provides a number of attractive features, including resources, a rewards program, and a mobile app. However, there are some limitations to the company's rewards program.

Further, there are a few concerns about the company's privacy standards.

View Best Travel Sites

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.5

star star star star_half star_border

22 Reviews

Review Breakdown

5 grade

32%

4 grade

27%

3 grade

18%

2 grade

5%

1 grade

18%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Michelle W Coraopolis, PA

Orbitz is a top site that I like to look around while planning a trip. The site is easy to use, and it helps suggest things you would like. MY favorite is being able to filter through the different options to get exactly what I want like number of stars, price points, areas, etc.

1 year ago

star star star star star

Tera Layton, UT

I used Orbitz to book our family vacation to San Diego a couple years ago. I looked it cause everything we needed for the trip was right there from flights, hotel, car rental and activity packages. It was so convenient and easy to use.

3 years ago

star star star star star

Lilly F. Riverdale Park, MD

My first experience with Orbitz was good. I've booked our family vacation through this service. Will use them again the next year.

2 years ago

star star star star star

Mike Tierney

Great . They consolidate information for destinations and activities very well.

2 years ago

check_circle

Review Source

star star star star star

David T Salt Lake City, UT

Orbitz has been a great company to use for finding good travel. They are easy to use.

1 year ago

check_circle

Review Source

star star star star star

Mhorne182 Eagle Mountain, UT

Booked a cruise on orbitz many years ago. The process was smooth and didn’t have any issues.

1 year ago

star star star star star

Lorraine Black

Very easy to book and custimer service is readily available

2 years ago