Orbitz Logo
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22 User Reviews

6.1

Overall Score

LAST UPDATED: April 1st, 2020

Founded in 2001, Orbitz is a travel service that helps customers search, book, and manage their travel accommodations. The company has partnerships with many different airfare and travel providers and owns many of its own brands, which helps to increase the number of affordable fare options available to customers.

Keep reading for pros and cons, plus Orbitz reviews from real customers. 

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The Good

  • Resources
  • Features
  • Rewards Program
  • Mobile App

Resources

As one of the leading providers of online travel bookings, Orbitz has created resources that help to make research and booking easy for travelers. The company provides aggregated data from thousands of sites to help travelers find the best values on vacations and stay on budget.

Features

In an attempt to make booking travel as easy as possible, Orbitz has developed a number of tools and features to benefit consumers during the planning process, including:

  • An easy-to-use navigation setup that lets customers easily compare different travel options
  • A rewarding incentives program for returning customers
  • A mobile app that customers can use to book services and check itineraries
  • Options for staying at the top resorts, including Disney and MGM

Rewards Program

Orbitz has a travel rewards program that allows members to earn Orbucks, which is the company's own currency. One Orbuck equals one USD in savings on qualifying hotel bookings. The rewards program has three levels:

  • Silver - Members receive 100 percent of the difference plus a bonus of up to 100 Orbucks
  • Gold - Members receive 100 percent of the difference plus a bonus of up to 150 Orbucks
  • Platinum - Members receive 100 percent of the difference plus a bonus of up to 200 Orbucks

Mobile App

Orbitz separates itself from competitors by not only providing a mobile app for Apple and Android users, but an app for Kindle Fire users as well.

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The Bad

  • Privacy Concerns
  • Reward Limitations

Privacy Concerns

There are some concerns about Orbitz and its privacy standards. In the past, the company has shared customer data, including credit card information, with other businesses as is articulated in its terms of service. Some customers have even reported that they were charged as much as $12 for memberships in third-party travel rewards programs that they never intended to enroll in.

Reward Limitations

Although Orbtiz does have a rewards program, not all products or services can be used to earn Orbucks. The following accommodations are not eligible for rewards:

  • Non-qualifying hotels that are not prepaid
  • Activities and services
  • Car rentals
  • Cruises
  • Travel insurance

Consumers should also keep in mind that Orbucks earned through booking expire after 12 months, while promotional Orbucks will expire according the details listed in the promotional terms.

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The Bottom Line

Orbitz provides a number of attractive features, including resources, a rewards program, and a mobile app. However, there are some limitations to the company's rewards program.

Further, there are a few concerns about the company's privacy standards.

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Star Rating

3.5

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22 Reviews

Review Breakdown

5 grade

32%

4 grade

27%

3 grade

18%

2 grade

5%

1 grade

18%

Sentiment Criteria

Value

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Quality

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Service

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Review Source

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Tom Gourley Pleasant Grove, UT

When I have used Orbitz I have found their site easy to navigate and the information helpful. I have not used Orbitz more, however, because I have found better pricing at other sites on occasion and I don't get the "points" or "mileage" from the hotel or airline when I book with Orbitz.

1 year ago

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Amy Boren American Fork, UT

We bought our airfare through here. Everything went fine until a hurricane hit the area to where we were going to travel. Unfortunately we were unable to change the flight and had to take a loss on the cost of the flights.

1 year ago

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Marissa Redwood Falls, MN

Orbits hasn't really been that fantastic for me. They haven't found deals or flights that have wowed me like other websites in their industry have.

2 years ago

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Cam McClellan Magna, UT

Orbitz doesn’t seem quite as user-friendly as some of the other travel sites I’d recommend looking elsewhere.

1 year ago

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