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OneTravel

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15 User Reviews

5.3

Overall Score

LAST UPDATED: June 18th, 2021

OneTravel was launched out of a barn in Pennsylvania in the 1990s. The company is a leader in the industry and offers a number of travel booking services and 24/7 customer support via phone and email. Users can book a flight, hotel, car, or vacation package. 

Keep reading our OneTravel review for pros and cons. 

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The Good

  • Website
  • Travel Accommodations
  • Phone Bookings
  • Rewards Program
  • Price Match

Website

OneTravel has a sleek website with minimal advertisements, making it quick and easy to find information. The deals feature is simple and helps users to find travel options efficiently.

Using OneTravel, travelers can search for accommodations by city and flight, which streamlines the search process and allows customers to see the cheapest prices for their chosen destination.

The site even offers easy themed vacation searches for the following: 

  • Gay and lesbian travel
  • Last-minute travel
  • Military travel
  • Senior travel
  • Student travel

Travel Accommodations

Rather than booking all travel accommodations separately, OneTravel has created a platform that allows travelers to book and manage their trip in its entirety. Through OneTravel, customers can book the following:

  • Flights — Filter by airline or destination to find the best fit for the trip
  • Hotels — Choose from the OneTravel network of hotels and receive discounted rates
  • Car Rentals — Pick up a car at the destination for a fraction of the cost
  • Cruises — Book domestic and international cruises
  • Vacation Packages — Research a number of vacation deals and book all travel necessities in a bundle

Rewards Program

As expensive as it is to make travel arrangements, we always appreciate companies that offer loyalty programs. OneTravel reward points are earned for each dollar members spend on the site. Users get two-six times the points when accommodations are booked through the app. The program includes four tiers, bronze, silver, gold, and platinum. The more you spend on the site, the higher you climb up the ladder. 

Additionally, OneTravel offers a credit card to help cardmembers earn points. The OneTravel Credit Card from Visa offers special financing and allows cardholders several benefits.

It comes in two options, the OneTravel Visa Credit Card or the OneTravel Visa Signature Credit Card, which comes with added benefits like: 

  • Reimbursement for lost luggage
  • Trip cancellation/interruption assistance
  • Travel accident insurance

Price Match

Shoppers and travelers alike want to make sure that they get a great deal. OneTravel helps boost customer satisfaction with their price match promise. If you find a lower price for the same flight advertised on Expedia, Orbitz, Priceline, or Travelocity, within 24 hours of purchase, you can get a refund of the difference, or cancel your booking for a full refund. 

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The Bad

  • Comparison Tool
  • Cancelations & Fees

Comparison Tool

Some travel booking companies provide a comparison tool on their website so users can see how their offerings stack up to those of competitors. Unfortunately, OneTravel does not appear to offer a third-party comparison tool on its website.

Cancelations & Fees

OneTravel allows customers to book travel accommodations online and over the phone, making it easy and convenient for individuals to book in a way that is comfortable for them. Customers should note that if you book over the phone with a customer service agent, your service fee may be higher than those charged for online booking. 

As a booking site, onetravel.com, like most others, isn’t in total control of airline ticket refunds. Most tickets are non-refundable and non-transferrable. Fees and restrictions vary by the airline. 

All cancelations must be done over the phone with a customer service rep, and like most online travel agencies, OneTravel utilizes post-ticketing service fees. These are fees for things like canceling a flight and updating or exchanging a ticket. 

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The Bottom Line

OneTravel allows consumers to search for and book a number of travel services, including flights, hotel rooms, rental cars, cruises, and vacation packages, through its sleek platform. The company allows travelers to book online or over the phone, making the process simple and convenient for all individuals.

However, OneTravel does not appear to provide a comparison tool on its site, and as if users are unsure about travel dates, they may have to pay expensive cancelation fees.

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Star Rating

1.3

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15 Reviews

Review Breakdown

5 grade

7%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

93%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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