Google Flights is a functionality that is built into one of the world's best search engines: Google. In 2011, Google purchased ITA software that allowed it to build an algorithm for flight searches and compete with other flight booking sites. 

Keep reading for pros and cons, plus Google Flights reviews from real customers. 

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The Good

  • Features
  • No Third-Parties
  • Tools

Features

Overall, Google Flights has some nice features, despite its basic functionality. It pulls not only the cheapest flights, but also the best flights for travelers. Clients can search by airline, cost, airport, travel time, and seat type (economy or first class), making it quick and easy for users to find exactly what they are looking for.

No Third-Parties

One thing that sets Google Flights apart is that it deals directly with the flight carriers. Typically, travel sites work through some third-party source or utilize advanced technology to collect pricing information and data. Having the ability to book and work directly with the airline provides customers with the following benefits:

  • The ability to change or cancel bookings without having to pay additional fees or deal with third parties
  • No hidden costs because the prices reflected stem directly from the provider
  • Discounted rates appear instantly
  • Flexible dates option allows for best rates

Tools

Google Flights provides a "Discover Destinations" tool that allows users to select dates, possible locations, and interests to find the perfect destination to visit. The company also provides a number of sorting tools that give travelers the ability to quickly narrow down thousands of results and find the best match for their needs.

The Bad

  • Limitations
  • Lack of Customer Support
  • Not All Airlines Participate

Limitations

There are some limitations in terms of overall travel with Google Flights. It would be convenient if users could find and book all of their travel accommodations at one time using the platform. However, Google Flights does not provide customers with the ability to book hotels, rental cars, cruises, vacation packages, or travel activities.

Lack of Customer Support

There is a total lack of customer support for Google Flights. The company has not listed a phone number or email and its site directs users to contact the travel carrier directly. If a traveler has a question or a problem with Google Flights' services, they will likely be on their own to figure out a solution.

Not All Airlines Participate

While Google Flights does work directly with a number of airlines, the company does not have information for several other airlines that chose not to participate. If a desired airline is not featured on the site, consumers will have to use a different travel service or contact the airline directly.

The Bottom Line

Google Flights provides a number of features and tools to help users quickly narrow down flight options that are best for them. Additionally, the company works directly with airlines rather than third parties.

However, Google Flights does not provide customer support or allow users to book any other travel accommodations such as hotels, car rentals, cruises, and vacation packages. Further, not all airlines participate.

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User Reviews

Star Rating

4.3
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81 Reviews

Review Breakdown

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4 star
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1 star
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Sentiment Criteria

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Jane Hupe

January 16th, 2020

Used to be good and I used many times for the research of flights but recently a scam is there... after we choose the flights and confirm the return flight we move the page and the price almost doubles... and a note appears “ unfortunately the flights that you have seen in the previous page changed”... yes, indeed, very unfortunate for a flight price searching tool... But it is still in the search if you do again and in the calendar... so it is a big misleading exercise... I took photos but here we cannot attach them... the price went from 945$ to 1564$ ... I tried other flights and the same was happening. So... we cannot trust it anymore... Shame...

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Debbie Fish

January 13th, 2020 Biloxi, MS DETAILS arrow_drop_down
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Probably the best first stop for shopping for airline tickets. It’s so easy to compare flights and make decisions on which is best for your needs.

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Brooke Linton

January 2nd, 2020 South Jordan, UT

Google flights seems to have a great setup. We have searched for flights here several times and appreciate the deals offered here.

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Jacob

December 31st, 2019 American Fork, UT DETAILS arrow_drop_down
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Google Flights has saved me so much money! I love being able to set tracking and alerts to get the best deals and have it all saved in one place.

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Michelle W

December 16th, 2019 Coraopolis, PA

This is sooo helpful when planning a trip and looking at flight times. I use this function all of the time first before I decide how long I'm going for my trip. Super awesome feature.

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Roman Christiansen

December 4th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Google Flights helped me find affordable flights that fit perfectly into my busy schedule!

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Daphne Brown

November 25th, 2019 Riverton, UT

I like that I can see options and flights but I never seem to get the best deals. I have to start here and finish on other websites.

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Nathan D.

November 15th, 2019 Warrendale, PA DETAILS arrow_drop_down
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Google Flights is a good option when you are in a rush to book a flight and find the best options

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Amanda Rosen

November 15th, 2019 Warrendale, PA

I feel like google flights is the most straight forward flight search platform. No ads distracting you and misleading you.

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Nicole Cinquino

November 15th, 2019 Miami, FL DETAILS arrow_drop_down
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Very reliable and fast to use! One of my best options when searching for flights

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Megan A McEvoy

November 15th, 2019 Tallahassee, FL

Google Flights is helpful for sorting out flight prices and the best times to fly, however I find that it does not always provide you with the cheapest flying options. I wish it was a little bit more accurate with costs of flights, and more tailored towards finding cost effective flights.

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Alexis DuQuesnay

November 15th, 2019 Fort Lauderdale, FL

Amazing corporation! Top-notch service with excellent speed. Would definitely utilize this resource again!

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Tony

November 12th, 2019 Riverton, UT DETAILS arrow_drop_down
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Found some of the best flight deals using Google. Easy easy easy to find the best deals with multiple airlines.

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Brittany Wilkinson

November 11th, 2019 Herriman, UT DETAILS arrow_drop_down
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I've used Google Flights to compare prices on flights. It's easy to use and lets you know if you are getting the best deal. It's a very good, trustworthy resource that makes traveling just a little bit easier.

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Desi

October 18th, 2019 Pleasant Grove, UT

Google Flights tell you how long it takes to get to your destination and it also tells you how much it costs too. It's super convenient and helpful I feel like. That way you'll now when it's easier to book your flight. I was traveling out of the country and I used this and it's pretty accurate!

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Cameron Clark

October 15th, 2019 Provo, UT DETAILS arrow_drop_down
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Google flights always helps me find the cheapest airfare at the time that I need it most. Definitely recommend.

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Rischelle Mikkelson

October 14th, 2019 American Fork, UT

Google Flights is one of my favorite places to find deals on airfare. I love that you can put in your destination and dates and with the simple calendar that we are all used to seeing, you can instantly see the pricing. This is especially nice if you are flexible with your travel dates. Google Flights is a free service so you don't have to pay to find the deals!

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bailey jo

October 14th, 2019 Orem, UT

I love Google Flights. Ever since I found them, they are the first place that I look for flights. Especially with family in different states, its been a huge blessing to find the best deals through them.

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Cassandra

October 11th, 2019 Sunnyvale, CA

Stop what you're using, and just use Google Flights. It's the easiest tool to find the best price on flights! Just make sure to use incognito mode so that they can't track your search history and raise the prices up!

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ave

October 10th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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When I go to book a flight I look at Google Flights first because they find all the best prices on the current flights. Then they direct you to how to purchase the ticket. It is really reliable.

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Amy Boren

October 9th, 2019 American Fork, UT DETAILS arrow_drop_down
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It is super easy to find the flights you are looking fo rand I love how you can get price updates if the price lowers so you know when to book.

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Ellen Morris

October 9th, 2019 Potomac, MD DETAILS arrow_drop_down
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Google Flights has become my go to for finding flights. I dont know how, but their prices are always cheaper and the interface is so easy to use!

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Zac Marx

October 8th, 2019 Brighton, CO DETAILS arrow_drop_down
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I search Google Flights almost everyday! I love to sign up for the deals and get notified so I can purchase the best deals as they come around.

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Jami Howell

October 7th, 2019 Farmington, UT

They do a great job finding flight times that are convenient. They also are very easy to navigate on their website and sort through and find the best flight for you.

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Jaime

October 3rd, 2019 American Fork, UT

I use Google Flights often when planning vacations. I love that it compares multiple airlines and also lets me easily see the prices for different days.

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Nancy

October 1st, 2019 Naples, FL DETAILS arrow_drop_down
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Google Flights is wonderful...But, beware there is a site that isn't connected to the Real Google that is a scam called Googleflights They offer International flights for RSW to Heathrow by phone for $540.00 (Business class) AA, They want your credit info on the call and don't accept CC by phone...DO NOT GIVE THEM BANK TRANSFER INFORMATION!!

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Joy Hill

October 1st, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Best flight tracker that there is. I like that I can save my searches and google will alert me when the price drops

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Andrew Burnage

September 30th, 2019 DETAILS arrow_drop_down
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Google Flights should not be including lucky2go in their search results. Just look at reviews for lucky2go! - You would be very fortunate to get anywhere with lucky2go. Google Flights association with this company reflects very poorly on Google.

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Madison Scott

September 16th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I head to google when I am looking for airline deals. I feel I will get the best deal and the ease of the website is wonderful.

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Darrin Henry

September 9th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Great way to find cheap flights to all your favorite destinations and quick and easy booking.

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Kimberly Jackson

September 6th, 2019 Derby, KS DETAILS arrow_drop_down
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My Go-To flight search! The ability to set multiple arrival and departure destinations makes finding the most economical travel plans so much easier. Only downside is that it does not include Southwest flights.

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Scotlynn Blair

August 28th, 2019 Phoenix, AZ

Really helpful to find the best prices for airline tickets and hotels. I enjoy that it pops up even when I'm just starting my search

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Sage Robertson

August 7th, 2019 Cedar City, UT DETAILS arrow_drop_down
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Google Flights is one of the best ways to find the cheapest flights for all your travel needs.

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Tracy Womack

August 5th, 2019 Cedar City, UT DETAILS arrow_drop_down
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Google flights is great! I have found some of the cheapest flights there are and it is super easy to use!

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Pamela Dixon

August 1st, 2019 Brunswick, GA

Just to let anyone now who is booking a flight thru Google Flights. Me and my husband first time flyers booked a flight many months ago and all was well UNTIL we arrived the day of our flight in July thru American Airlines to find out our flight was cancelled and changed from time 2:15pm to 11:00am with no notice or email of the change. So our trip was marked as no show which cancelled also return flights. Called Google Flights to discuss cancelled flight and to book another flight. Mark W offered to get refund and booked our new flight on Delta the next morning saying charge would be $600 for the tickets. I released my card for the charge of the $600.00 BUT Mark also charged my card for 656.20 x2 for Delta and the $600.00 Agent fee equaling to $1912.40 which I knew nothing about until I asked about our refund from our first booking after I returned home from my trip a week later and looked at my card bill. I did received 2 deposits for $367.99 from American Airlines BUT Mark charged us $300.00 agent fee from our refund. Which we never was notified of. So before you book a flight or request a refund make sure you ask if there is any agent fees.

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Mazi Marcel Womack

July 22nd, 2019 Cedar City, UT DETAILS arrow_drop_down
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Google Flights is the easiest way to find good flights for a cheap price. I will never go back to any other website.

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Keeli Hansen

July 22nd, 2019 San Jose, CA DETAILS arrow_drop_down
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I rely on google flights the most because it’s so easy and they find the best deals for you

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Chloe Adams

July 11th, 2019 Morgan, UT DETAILS arrow_drop_down
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I use google flights for all of my flights. It’s free and simple to use which is something I really appreciate. It gives direct links to available flights and for questions.

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matthew

July 1st, 2019 Logan, UT DETAILS arrow_drop_down
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every time i use google and try to look up something is most likely will have the answer for me. Even when I’m looking up different flights, it always pops up with the flights I need

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Jason

June 24th, 2019 Draper, UT DETAILS arrow_drop_down
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I like Google Flights because it's easy to understand and use. They make it easy to plan flights.

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Tracy Hill

June 20th, 2019 Draper, UT DETAILS arrow_drop_down
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I love Google Flights because they made it really simple to understand what time my flights were leaving and I felt like they had me the best options for flights possible. This company has a very clean and simple website and I will continue to use this company in the future.

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Nicholas

June 18th, 2019 Lake Villa, IL DETAILS arrow_drop_down
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One of my favorite search engines for finding the best price for flights. They also suggest different dates for a cheaper flight. Highly recommend.

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Jennifer

June 18th, 2019 Gilbert, AZ DETAILS arrow_drop_down
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I love google flights. I booked my London and Paris flights with them and it was wonderful. Better prices booking with google flights. And I like how it shows you the day to day cost of flying to your destination.

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Haley Baldwin

June 13th, 2019 DETAILS arrow_drop_down
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Google Flights is great! The website is easy to use and the deals are great. They always keep it updated which I appreciate. I’ve gotten awesome deals from them.

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Nicole LeBaron

June 10th, 2019 Provo, UT DETAILS arrow_drop_down
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I use google flights constantly for finding flights to go home or visit my brother in a Hawaii. I like how they update the prices of the flights constantly.

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Rebecca

June 10th, 2019 Provo, UT DETAILS arrow_drop_down
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I use google flights to track any flight I’m looking for. It looks across multiple sights and finds the best deals. I’ve never found a sight that beats this one

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Marissa

June 7th, 2019 Redwood Falls, MN

Google Flights is my go-to when I'm going to book a flight. I feel like they just give me the information in a straightforward fashion, and I never find anything cheaper then what I find through Google.

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Kimberly LeBaron

June 6th, 2019 Delta, UT

Google flights is really useful. Although it can be a little clunky sometimes, compared to using an app, it’s a great way to quickly compare flight prices, and even book a flight! I use it all the time. I prefer other apps for more in depth research into flights because I like to be able to set alerts for cheap flights.

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Courtney Eames

June 5th, 2019 Kaysville, UT DETAILS arrow_drop_down
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Google flights is how I find all of my flights! It is so nice to know you are getting the best deals while traveling! My friends told me about google flights a couple of years ago and I have never used anything else to book my flights since!

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Grant Lofgreen

June 5th, 2019 Provo, UT

Absolute best place to find cheap flights. Definitely my go to. Compares nearly everyone all at once which is nice.