Expedia was launched by Microsoft in 2001 and spun off as a multibillion-dollar company. Expedia is one of the world's largest booking services and has many subsidiaries that help customers set up travel plans. As an online travel agency, guests can book a variety of travel accommodations and vacation packages through the company’s website or the Expedia app.
In addition, Expedia was one of the first travel sites to accept Bitcoin, helping international travelers pay more easily with different types of currencies. Expedia also offers credit cards that don’t charge a foreign transaction fee, making them ideal for travelers.
Expedia is one of the leading travel sites on the web and has helped thousands of travelers with their booking needs. Over time, the company has made innovations in the online booking space and its technology ultimately allows it to pull data and pricing information from thousands of traveling and airfare sites. These results are then presented to the traveler to compare, contrast, and book.
Expedia seeks to ease the regular pains that come with travel planning by allowing customers to book all of their accommodations in one place. With Expedia, consumers can book flights, hotels, rental cars, cruises, and vacation packages either online or over the phone.
Customer Review: Karen from Tallahassee, Florida
"Expedia is awesome! I have found all the best traveling deals on Expedia. It makes planning for a trip so much easier since I can find flights, hotels, and more all in one."
Aside from allowing travelers to book standard accommodations on its site, Expedia has also found a way to help travelers make booking a trip as straightforward as possible. Features that travelers may find useful during their research and planning time include the following:
Another benefit of using the Expedia platform is access to its rewards program, which includes a number of membership benefits and no annual fee. The rewards program is broken down as follows:
Guests can qualify for tiers in the Expedia Rewards platform by booking a qualifying hotel room, rental car, airline ticket, or vacation package. Members can obtain Expedia gold status by booking 15 nights at hotels or other qualifying Expedia purchases. Guests can also sign up for the Expedia Rewards card or the Expedia Rewards Voyager card from Citi and enjoy gold status for the duration that they have the credit card.
While there are some exceptions, Expedia does provide travel protection. Travel protection plans depend on what is booked, but they are backed by the Transamerica Casualty Insurance Company. Ultimately, an Expedia travel insurance policy will cover up to the total cost of the vacation for trip cancellations and interruptions.
Expedia's site contains several ads, which contribute to a text-heavy page and make it difficult to find information about deals and travel options.
Expedia has received a number of complaints from consumers, most of which circle around the company's customer service. Many individuals have cited miscommunications and bad experiences when dealing with Expedia's customer service representatives.
I found a good deal on a hotel with Expedia but I did find I was booking through a third party and almost lost my room even though we pre-paid for it. Very stressful situation. I would hope that when I book it is directly with the establishment.
Expedia was able to provide good deals on short notice, it's website is also pretty easy to navigate.
Expedia is where I always go when I put together a vacation package--flight, car, hotel. They have a user-friendly online format to see what is available, and their costumer service representatives have always been very helpful when I've had additional questions.
Expedia is a good site to find good deals on travel. Their website is easy to navigate and understand.
Expedia has a great platform when looking to compare prices for airfare, hotels and parks. We have used them to help us save money when planning our trip to Disneyland. They have great customer service when questions arise. Thank you for providing an awesome service... Expedia!
Booked some hotels here recently. The interface is nice and we found the best deal with best perks on Expedia. We also earned rewards. Would definitely use again.
Expedia is an enormous asset in finding low cost airfare with quality airlines. I saw a mountain of choices when searching for personal travel options. Great search tool and easy booking and reservations.
Expedia has been so helpful when planning places to stay while traveling. The pricing is up to date and they have reliable places to stay.
Great search engine, but their prices aren't discounted much. We had a problem with one of the hotels and they don't help and just say to call the hotel and deal with them on that.
Very helpful to find what I wanted but won’t use them for the actual purchase because they are still to high in price.
Great for finding package deals. I always check this site anytime I am planning a trip.
Expedia offers tremendous value in cost and time savings. They are an easy site to find cheap travel options with great travel brands. The site can be trusted with your personal info and the reservations are fool proof-no mistakes. Great online portal to use for travel planning.
We have used Expedia a lot in the past. Intend to find Vermonter deals now on other sights but every once in a while we snag a deal that pops up through them.
I love the options that there are. However I wish that the fees weren’t so high to use them.
Booked a bundle deal through Expedia app to Jamaica not realizing that the hotel room I picked was almost 4 hours away and a $700 shuttle. Spoke to customer service and their excuse was I should’ve checked! But flying into another country I did not think a bundle deal will send me to a 4 hours away hotel. If I pick to fly into New York will they have a bundle deal for me to stay in Boston. I don’t believe so. No part of it makes sense at all. And it’s so hard to even find a reasonable shuttle that even takes you that far. How that’s part of their bundle deal I don’t understand
I used Expedia to book my flight to Italy and found a great option that was better than other sites.
One of my favorite sites to book on. Very easy to navigate and it always has the best deals! Love their point system also
What is up with the people that answers the calls at Expedia?? Expedia used to be good and now they have weird and awkward reps that answer the calls. Booked an all inclusive package and needed more information about my booking and I get connected to the all inclusive vacation line, and this man basically turned every inquiry that I made into what shouldn't have been so complicated. How many different ways do I need to word: how many beds are included in the hotel room I booked? He seemed appalled and shocked and confused by this question. His attitude made it seem like it was a burden to answer any of my questions and almost as if he was doing ME a favor by answering. WELL MY APOLOGIES EXPEDIA! Sorry to hassle you by giving you money to use your service. I am now considering cancelling this package as I am utterly disgusted by how Expedia treats their customers. WOULD NEVER BOOK AGAIN AND DEFINITELY SPREADING THE WORD SO THAT NOBODY BOOKS WITH THIS AWFUL COMPANY AGAIN!
Expedia is a great sight to find flights and hotels because even if you have found a place or flight they will tell you if they find a cheaper one along the way
Expedia is my go to for travel planning. I’ve found the best deals on flights and can often bundle with a hotel and/or car for increased savings.
Expedia is a nice site to help you find nice flights. I fly fairly often to not the cheapest places for not the longest amount of time, so it is nice to use Expedia. I would recommend.
Great site to find cheaper travel options. Pretty easy to use and book through. They do send a lot of emails once you enter your email address though
DO NOT BOOK WITH EXPEDIA !!!!!!! OUR FAMILY HAVE BEEN TREATED APPALLINGLY. WE BOOKED WITH EXPEDIA TO PALMA AT NEW YEAR AND WHEN WE ARRIVED OUR HOTEL WAS CLOSED !!!! EXPEDIA REFUSED TO HELP EVEN THOUGH WE HAD A CHILD WITH US. WE HAD TO FIND, BOOK AND PAY FOR ANOTHER HOTEL OURSELVES !!! DESPITE BEING PROMISED A REFUND WE ARE YET TO RECEIVE ONE. WE HAVE BEEN PASSED FROM DEPARTMENT TO DEPARTMENT WITH NO APOLOGIES, NO RESPONSIBILITY AND NO SYMPATHY. THE CUSTOMER SERVICE HAS BEEN SHOCKING . BOOK AT YOUR OWN RISK !!!
We have used Expedia a few times and it has been nice to see from a bunch of different sites who has the best price.
We use expedia for most all of our travel plans. love being able to plan an entire trip with one site. hotel, flight, and car rental.
We booked our trip to Paris through Expedia and prepaid for the Paris shuttle to pick us up at the airport. We called multiple times and just got a recording. I sent an email with no response. We finally took a cab to our hotel. 4hrs later I get a response email from the shuttle co asking if we are still at the hotel. I contacted Expedia requesting a refund and submitted the email from the shuttle co They only approved a partial refund. This is so disappointing as I have traveled through them for years domestically. This was my first international trip and I will never use them again!
Never again! After a booking problem we were promised a refund to rebook. Property had already approved the rebook. We spent five days in multiple phone calls with promises that one person or another just had to sign off. After five days they said too bad we're not doing it after all and left us homeless for a week.
I use Expedia to schedule and book almost all of my flights. I can get great rewards after saving up points and the hotel booking is as easy as the flights as well.
I've used expedia for several vacations and the deals are really good. The only downside is you are sometimes charge resort fees on site they don't mention. Also, the cheaper rooms will be upper floors at the end of hallways (lesser desirable rooms).
I was stranded for over 2 hours and Expedia doesn't care. I just talked to Expedia corporate and they told me that Hertz's response was an adequate resolution to this situation: On Dec 27, I flew to Tampa, Florida to then drive to Clearwater to visit a sick family member. After taking a cab to the Hertz location at 6037 N Dale Mabry Hwy, I arrived at 7:30am. I was told that even though I had booked a rental car well in advance through Expedia, and that my reservation was confirmed by Hertz, they had zero cars available. They let me know that they had no clue when they would get more rental cars and that my options were to wait at the rental facility or leave my contact and credit card information for them to call me when a car became available. Because I had no where to go, I had to wait at the facility. I sat in that rental facility, unsure that I would get a car at all and horrified that I was unable to get to my sick family member, where the only bathroom was for "staff only," for over 2 hours before being told that cars were on their way. When a car for me finally arrived, I was shocked to see the employee driving the car was smoking a cigarette as she got out of the car. Once my car was cleaned and fueled, I entered the car and was immediately hit with an extremely potent smell of cigarette smoke. When I brought it up to the employee, she pointed out the fact that it was the only car available and that if I didn't want it, they would give it to the next customers waiting. I left in the disgusting car at 9:50am. To make all of this worse, I was on the phone with Expedia customer service for 1 hour 45 minutes. During this time I was hung up on twice as employees tried to transfer me to supervisors. When I finally talked to a supervisor (after finally getting my car) their response was that they were sorry and they asked if there was any other issues I could help with. I just talked to Expedia corporate and they told me that Hertz's response was an adequate resolution to this situation. I have always booked my travels through Expedia and I am so disappointed in the response of their customer service.
Expedia has amazing travel packages making it cheaper to see the world. I also love their flexibility with refunding when something goes wrong.
Expedia is user friendly. My mom is able to use the app. I like that it does all the work for you.
Here is a pro tip about saving time and money: Never order tickets, or anything, with Expedia.com I booked a flight with them. They misspelled my surname by changing the place of two letters. I called... and called again. Two weeks, four phone calls, four departments and 6.5 hours later (in total), the name on the tickets has yet to be changed. They are after my money, you see. The flight cost 900+ dollars. If they can convince me to cancel and re-book the flight, then they would only refund 300 dollars. Brilliant eh? I have spoken with Helen, Ashley, Alex, Andy, Elton, Maria, Reggie, Paulo and Elsa (most of them 'senior representatives' or 'managers'), from whom I got no less than four different 'case numbers' and countless false promises. They also never call you back, though they promise to every single time at the end of each conversation. All I ever got from you were excuses, and blaming Swiss airlines for your own poor service. SHAME ON YOU EXPEDIA! You did not just lose a single customer - you lost every single person I will ever speak with about online ordering of flights, hotels and car rentals. BEWARE OF EXPEDIA!! If this is what I had to go through at home, just imagine how awful if you are stuck at an airport. Never again. By the way, I have all 6.5 hours recorded. It is like slow torture. Worse than watching politicians on TV.
I ordered 3 separate cabins through expedia and was supposed to get $1000 onboard credit and free drinks while on the cruise. The promotions showed available and highlighted throughout the ordering process in November. Right before the cruise I contacted them to confirm a few details and was given the run around before speaking with a manager on the situation. They advised I do not choose the correct package even though their sales screen highlights the specials given they are not always valid. Norwegian was offering the same package with the credit and the drinks for essentially the same price but I had difficulty ordering 3 rooms through them which is why I used expedia.
on't book cruises with Expedia. They make offers for onboard credit just like the cruise companies do but, unlike the other companies they hide forms in the small print that you have to complete so, that you don't get your credit. If I would have booked my cruise directly with the cruise company I would have received the credit. Instead Expedia pocketed my money. The topic of conversation on the shuttle back was how none of us got our onboard credit from Expedia. in one van there was 3 couples who were swindled, can you imagine how many people Expedia takes advantage of in a day? Dirty company!! Beware!!!!
I don't mind Expedia when planning a trip, but I don't like all the windows I have to go through when I'm just trying to book a flight. It gives you hotels, rental cars, and more. Which is nice if I'm doing everything through there, but 99% of the time, that's not the case.
I have searched on here for flights before. They have alot of options but don't always have the cheapest prices.
Expedia has helped me find many travel destinations and has helped me have some amazing vacations!
My husband and I travel quite often and we do use Expedia to help us find cheap airline tickets. I love how easy they make it to compare different airlines so that I can get the best price.
I like the service and I can understand your value. But you are ripe for messing up hotel stays. And I have had a couple go bad which sucks.
I like their cancellation policy and how Expedia protects you when flights get cancelled
Comparable to other online travel shopping sites. Portal is easy to use and search engine nets pretty good, targeted results.
We booked a vacation to Cancun through Expedia after lots of comparing. on websites. We were thrilled with the travel arrangements. The hotel was great. The flight was great. It all worked out perfectly and we loved the price we paid. It was a great value and we'd do it again in a heart beat.
What I looooove about Expedia is that when you are purchasing a ticket- it brings you right to the cart without you having to navigate two websites at once. I did feel like they were kind of annoying with emails after my purchase, so that's why I didn't give it five stars.
They send a lot of unnecessary emails and their deals are never what I'm looking for. I do like they offer bundles, just wish they would be what I need.
I mostly book hotels through Expedia. I like their large selection of hotels at all different prices and amenities. I also like that they have an internal review platform with a good base of customer reviews. It helps to make good choices.
One of the best websites for booking travel. Whether it is a flight or a hotel, Expedia can beat anyones prices if you check often enough. They also offer a 24 grace period if you decide to change your mind, which is awesome for those of us who want the really good deal, but are not sure we can pull off the vacation.
I love that I can so easily find all-inclusive resorts on Expedia. The site makes it so easy to view the amenities and reality of a hotel in another location and their prices are usually good too. Plus I love that I can bundle it so easily with a flight.
We purchased our airplane tickets for our florida trip through here. It was easy and I appreciated that they sent me updates for any change in time that the flight had prior to leaving.
Expedia is how we pay for cheap flights and hotel deals to travel often. We can find the most affordable options, anywhere we want to go.