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Expedia

Name: Expedia
Rating: 3.5

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3.5

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279 User Reviews

8.4

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Expedia was launched by Microsoft in 2001 and spun off as a multibillion-dollar company. Expedia is one of the world's largest booking services and has many subsidiaries that help customers set up travel plans. As an online travel agency, guests can book a variety of travel accommodations and vacation packages through the company’s website or the Expedia app.

In addition, Expedia was one of the first travel sites to accept Bitcoin, helping international travelers pay more easily with different types of currencies. Expedia also offers credit cards that don’t charge a foreign transaction fee, making them ideal for travelers.

Go directly to Expedia customer reviews

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The Good

Technology
Travel Accommodations
Features
Rewards Program
Travel Insurance

Technology

Expedia is one of the leading travel sites on the web and has helped thousands of travelers with their booking needs. Over time, the company has made innovations in the online booking space and its technology ultimately allows it to pull data and pricing information from thousands of traveling and airfare sites. These results are then presented to the traveler to compare, contrast, and book.

Travel Accommodations

Expedia seeks to ease the regular pains that come with travel planning by allowing customers to book all of their accommodations in one place. With Expedia, consumers can book flights, hotels, rental cars, cruises, and vacation packages either online or over the phone.

Customer Review: Karen from Tallahassee, Florida

"Expedia is awesome! I have found all the best traveling deals on Expedia. It makes planning for a trip so much easier since I can find flights, hotels, and more all in one."

Features

Aside from allowing travelers to book standard accommodations on its site, Expedia has also found a way to help travelers make booking a trip as straightforward as possible. Features that travelers may find useful during their research and planning time include the following:

Triple points for using the Expedia mobile app to book travel accommodations
An easy-to-use website that features deals on airfare, car rental, cruises, and more
Packaged vacation deals that include options for the particular time of year
A user-friendly destination search tool that allows customers to select the components of their travel plans

Rewards Program

Another benefit of using the Expedia platform is access to its rewards program, which includes a number of membership benefits and no annual fee. The rewards program is broken down as follows:

Three-tier rewards program (Gold, Silver, and Blue)
Earn a point for every dollar spent on flights, hotels, and activities
Earn 2 to 4 rewards points for every dollar spent on hotel and flight vacation packages, depending on the size of the package

Guests can qualify for tiers in the Expedia Rewards platform by booking a qualifying hotel room, rental car, airline ticket, or vacation package. Members can obtain Expedia gold status by booking 15 nights at hotels or other qualifying Expedia purchases. Guests can also sign up for the Expedia Rewards card or the Expedia Rewards Voyager card from Citi and enjoy gold status for the duration that they have the credit card.

Travel Insurance

While there are some exceptions, Expedia does provide travel protection. Travel protection plans depend on what is booked, but they are backed by the Transamerica Casualty Insurance Company. Ultimately, an Expedia travel insurance policy will cover up to the total cost of the vacation for trip cancellations and interruptions.

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The Bad

Website Ads
Complaints

Website Ads

Expedia's site contains several ads, which contribute to a text-heavy page and make it difficult to find information about deals and travel options.

Complaints

Expedia has received a number of complaints from consumers, most of which circle around the company's customer service. Many individuals have cited miscommunications and bad experiences when dealing with Expedia's customer service representatives.

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The Bottom Line

Expedia offers up-to-date technology, several travel accommodations, a number of site features, a rewards program, and travel protection. However, the company has received many complaints about its customer service and its website contains several ads.

For a frequent traveler, it might be a good idea to take advantage of the Expedia Rewards card and the Expedia Rewards Program. For the less frequent traveler, the sheer amount of accommodations available on Expedia is definitely worth looking into.

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User Reviews

Star Rating

3.5

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279 Reviews

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Michael Pistone Simi Valley, CA

I booked a flight on July 27 for and August 4th trip. Expedia said that I can change the flight anytime or cancel for a full refund 24 hours prior to the flight. I did change my plans and using the Expedia website on July 29th. When I looked, on July 30th, at my credit card I saw that they had not issued a credit to my Visa card for the flight that I had changed (and already taken). I called and spoke to someone and they said that I have booked a new flight and not changed my original one. I explained that I most certainly used their "change travel" web option (why else would it ask me for the original itinerary number. ). So I told her "whatever", since you have full refund cancellation if 24 hours prior, just cancel the flight and refund me. She keep telling me that I booked the flight on the 27th so I couldn't cancel. I told her several times that it doesn't matter when I booked it - I am cancelling well within the 24 hour prior period. She refused to refund my credit card so now it's in the hands of Visa - but I'm not paying for the flight that I changed on their site. Do yourself a favor and stay away from Expedia - just a horrible experience.

3 days ago

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Jennifer Lang Charlotte, NC

Our flights were cancelled due to Covid and we have not been able to use the $1,000 in credits Expedia owes us. We have literally spent hours on the phone over 6+ months trying to use out credits. Even got an email from them telling us the credit balance. Two different times we've tried to use them. The flights would get booked and then two days later they show up as cancelled. They never call back when they tell you a manager will call you. It is just the absolute worst customer service. They are thieves and have stolen our money. The worst part is there is no recourse. I've read so many reviews with people having the same issues. Do yourself a favor and book directly with the airlines.

5 days ago

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Elias Kurban Springville, UT

Expedia charged my credit card for a room reservation at hotel that was completely booked. When I arrived at the hotel and headed they were booked, they apologized profusely, immediately cancelled the booking on their end, and said to contact Expedia for a refund. I tried calling and chatting Expedia for 3 days, was put on long holds of up to 39 minutes, and was disconnected 4 times. Their virtual chat feature was a useless bot. When I finally got an agent on the phone, he was likely in the Philippines, had limited English skills, and a thick, hard to understand accent. He tried to tell me the booking was non refundable and he couldn’t issue a refund. I had to repeat multiple times that the hotel was already booked and Expedia erroneously made the reservation and charged my card. He tried to say I had to contact the hotel for a refund. I told him no, the hotel canceled it on their end and told me to contact Expedia. The Expedia rep then said he would need to email the hotel to verify that the hotel was booked and get a waiver to issue a refund. He said that could take several days. I was shocked—this is an online booking company in the 21st century and that’s the best they could do? I then conferenced in the hotel with the Expedia rep on the line. The hotel clerk confirmed that they had canceled the reservation 3 days ago and that Expedia had to issue the refund. Finally, the Expedia rep had to agreed to issue the refund. The Expedia rep had no answer for why they charged my credit card and booked me for a hotel that had no availability. Expedia tried to steal my money, and if I hadn’t conference called the hotel they would’ve succeeded. This was the worst customer experience I’ve ever had. I will never trust or use Expedia again.

1 week ago

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Finley Twentynine Palms, CA

I had booked a flight with them six months ago, this flight was 'cancelled' unexpectedly and I ended up having to purchase a completely different set of tickets for a significantly larger amount of money. This was a huge bummer obviously but I was just happy to have a flight. Today, I got an urgent text and email from the company saying of of my connecting tickets had been cancelled and to call immediately if I still wanted to travel. Since I had done this process before I was prepared to sit on the phone to be able to get a new flight. The first time I called I was told there would be upwards of a 7 hour wait to speak to someone, I accidentally hung up & then immediately called again and was put on the line with someone. I stay on this call for a half an hour just to be told that my flight is cancelled and there is nothing they can do because there are no flights whatsoever to my destination in the days before or after my original departure. They tell me I can can call them back in 24 hours and maybe a flight will open up. I decided to check expedias website to see if i could manually find myself a new flight home, to my surprise there are an abundance of tickets to my destination & on my desired date, the only difference is that they are more than double my original price. I called the airline & the man on the phone very clearly told me that my flight has never been cancelled & that it is one of their most common flights and they run many per day. Basically saying expedia completely made up the cancellation. I think that this is an extortion scheme to get people to buy new tickets for more money, I also believe they lied about my original flight being cancelled & I fell for it. All in all, DO NOT USE THIS PROGRAM THEY ARE EXTORTIONISTS AND SHOULD BE INVESTIGATED.

1 week ago

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Olivia New York, NY

Scammers. The airline cancelled my flight and refunded Expedia. I called Expedia customer service many times and each time they promised me a full refund to my card with confirmation email within 24h of the call. No confirmation email ever came, and now it's 3 weeks later and I see flight credits have appeared in my account when they promised I would receive an actual refund and not flight credits. What's more, the $1000+ of credits are unusable when I click on them! Do not book anything through Expedia. They are complete scammers and the lure of a good deal is NOT worth it.

1 day ago

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femmecreole1804 ss Stoughton, MA

Do NOT USE EXPEDIA Do NOT ever book any vacations, flights, hotels with Expedia. They have terrible customer service. They’re not based in the US. They’re in India. If you try to call them trying to change your reservation forget it. They will provide you with a bunch of misinformation. Do yourself a favor book directly with the airline and save yourself the headache.

5 days ago

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Liza Sotchenko Parkville, MD

Do NOT use this website! I KNOW its super convenient but IT'S NOT WORTH IT! I booked my stay with them for this past weekend. Upon arrival 5+ people were in a designated complaint area and while we were checking in two people beside us were also cancelling their rooms. The hotel was nothing like the pictures. There was urine, cigarettes, trash everywhere. The room had BLOOD, STAINS, HAIR EVERYWHERE!! As soon as my infant son touched the bed and I saw that I nearly threw up. I instantly grabbed my kids, went back to the check in and cancelled. They told me they cant cancel anything but the $30 fee and I have to do everything else through Expedia. Not only did I have to hold all together for over an hour but I also was DENIED A FULL REFUND because that's not their policy. I would of understand HAD the situation been different BUT NO! They want to penalize me for wanting A SAFE AND CLEAN ENVIRONMENT FOR MY PREGNANT SELF AND MY YOUNG CHILDREN?!?! HOW RIDICULOUS! I now have to wait 7-10 days for a refund which lord knows if I'll even get so now I'm out over $1000.

1 week ago

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abused customer Seattle, WA

You cant call someone there right now. Now they say iys harder to talk to person because more people are traveling so expect longer than normal wait times. It was impossible before anyway. The fact that they just want to take your money and not provide any help after that means this is a horrible company. Their website often sends you someplace else to get you to sign up for other things. Just now i tried to find the hotel i like and even typed the name of it in their search box and it will only show me the $495 a night hotels. This used to be an ok site but now they have done away with customer service and ruined their own site to where it noblonger works and they want you as a customer? It will not suprise me to see this company out of business in the next month or two And they should be. This is what happens when a business enacts so many anti customer policies like expedia has it call financial suicide. Will be a good day when these idiots learn their lesson

3 weeks ago

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Naphtali Elise Campbell Louisville, KY

Booked 4 flights on June 1st @ 11:50 p.m. Called in to change and or cancel flights on June 2nd @2:30 after the messaging service told me I'd needed to discuss it with a representative. Was on hold for 1 hour 45 min before I took the call back option. NEVER Received a call back. I called in June 3rd @8:00 a.m. FINALLY got connected to a representative who informed me that since it had been past 24hours THERE WAS NOTHING THEY COULD DO! THOUSANDS OF DOLLARS STOLEN DUE TO A PETTY SCAM OPERATED COMPANY. Travel insurance is a joke. I purchased basic economy, and with those you can't change or upgrade your tickets. This company is filled with disgusting thieves and a script. I will never go through a 3rd party site again.

4 weeks ago

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Nicole Fuentes San Antonio, TX

I booked a hotel with Expedia a month ago. Today I was checking it and couldn’t find it anywhere. Turns out my reservations were canceled a week ago and Expedia didn’t even send me a notice to notify me of the cancellation. Spoke to customer service a guy named Juan and he was absolutely no help whatsoever. So now here I am a week before I need the hotel looking for one because Expedia couldn’t have let me know beforehand and because Expedia apparently let’s you book hotel rooms that aren’t available in the first place. DONT WASTE YOUR TIME WITH EXPEDIA, IT SUCKS.

2 weeks ago

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Lindsey Priday Eagle Mountain, UT

Expedia is terrible to work with! Do not travel with them if you can avoid it at all costs! We had booked a flight over a year ago, and we were supposed to travel back in August of 2020. I had a medical condition come up, and I was advised by my doctor not to travel. With covid, and my doctors guidance, I requested my flight to be cancelled and refunded. When I booked this flight, I was told that it was 100% refundable. Here we are nearly a year later and Expedia won't do a single thing for us! We have had the run around and been told that we would receive a refund on several occasions, but still have not received anything. These guys are scam artists, and will find a way to take your money! Do not travel with Expedia!

1 month ago

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Donald N. Ricedorff Nipomo, CA

In my opinion, they should change their business motto to, "Company of lies and broken promises!" I have waited for months for a refund, after receiving confirmation from the airline that we would receive a refund n October 2020. In February after numerous calls, Expedia sent an email telling us that the refund had been approved, and we would be receiving it in 7-10 days. In May, after many more calls, they confirmed the refund was sent to our bank, which was a lie. Now it is the end of June and we still don't have a refund. The customer service department almost always tells me they will follow up and call me the next day, and it never happens. This week, I was promised that an individual was working on it, and to hold. She also told me she would call me back if we were disconnected. After being on hold for an hour, the call was disconnected, and I never heard back. Lies, lies, and more lies. I have never seen a more disfunctional customer service department. I hope someone senior in the company reads this post, because they will not be able to refute it, and perhaps they can change their business model.

1 month ago

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John P Norristown, PA

we booked a package of air, hotel, shuttle to mex june 7 to june 12. everyone was ok till we couldn't contact the shuttle company for a ride to the airport - 4 hour wait times from expedia to return a call - having to type in a 13 digit itinerary number just for them not to hang up on you. the shuttle company wouldn't answer the phone - did not pick us up from the hotel to the airport. after 3 days of annoying phone attempts figured just take a cab and get a refund but oh no....expedia emails back they won't refund because thats what the shuttle company told them. avoid expedia at all costs avoid the shuttle company 'mexico travel solutions'at all costs.

1 month ago

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Jarrett Ingram Newport News, VA

Expedia is an excellent tool for me to use when planning trips. Very convenient to have best pricing for flights/hotel/car rental all in one place. Every place I have checked into has been just as advertised on Expedia, Its the only way I travel these days.

2 months ago

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Chris Sugar Land, TX

Be sure to read Expedia terms and conditions. You might not get refunded for a cancelation even if the hotel, airline, or etc offers one. It is better to use their site as a search and then go pay for the service directly to the provider. I rented a car then tried to cancel with Expedia. After several hours of being on hold I gave up and was charged. Even though I was at the counter at the rental car company they could not help me because I book through Expedia. Lesson learned for me and hope this helps someone else.

1 month ago

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Mc Zi Brooklyn, NY

I tried to buy air tickets with my credits .. Unsuccessfully. I spent 4 !!!! hours in telephone conversations and there was no result. The first assistant to answer the phone was drunk, chewing something and a party was heard in the background. The assistant understood absolutely nothing - in the end I lost an hour. The second Assistant was on the phone with me for an hour, and when we got to the payment, he just hung up !!! Then history repeated itself. Disgusting service. My family and I will never use Expedia again. Disgusting !!!

1 month ago

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David Streit Pasadena, CA

I've used Expedia for many years but they have gotten worse and worse. I'm through with them! I booked a flight from LA to Cedar Rapids, IA that I had to cancel last year due to COVID. I booked the flight at the same exact rate as last year. My credit will cover the entire amount. However, when I went to apply the credit I received a message that I had to call them to apply the credit. I called and received a message that the wait was 2 hours! However, I chose the option to have them call me back. Two and a half hours later their system called. However, I had to hold for a good 15 minutes. The agent that assisted me was very nice but had to go through Expedia's process. First, they can not apply the credit to a current reservation? They canceled the reservations that I made but when they re-booked me I was informed that the price had gone up in the last 15 minutes!!! They would not honor my reservation. Asked for a manager. Was told no supervisors or managers work on Sunday (what!). On top of all of the above, the process for them to make the reservation and apply my credit took over 45 minutes. I'll use them to shop for prices but I'll never book through them again.

2 months ago

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Zulma Williams Punta Cana, 22

When you book a vacation to a country you’ve never been, you trust the agency through which yate booking. Big mistake. I was looking for vacation packages to Punta Cana in the D.R. When I typed “Punta Cana”, I expected flights and hotels from Punta Cana, right? Wrong! As soon as I came out of the airport, I learned that our hotel was 2+ hours away! I had to pay a very expensive taxi which didn’t even have a/c. When I tried to contact Expedia, I was told that I knew what airport they were sending me. Yes, I did know the name of the airport but how in the world was o supposed to know that it was very far away! Of o book a trip in a package, I am expecting to fly to the same city as the hotel. No accountability whatsoever. Do not use Expedia at all!!!!

2 months ago

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Dave Spokane, WA

Expedia is my go-to site for comparison shopping for hotels and rental cars. It gives a great list of options and is easy to navigate. I don't book through Expedia anymore as I think it's easier to do cancellations if you've booked directly through the hotel or rental car company.

1 month ago

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jim w Union, NJ

After making and paying for a reservation I was told no rooms available. I was never refunded from Expedia . Many phone calls later I gave up. I called my credit card company and got refund. I WILL NEVER USE EXPEDIA AGAIN

3 weeks ago

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Natalie Bloomington, IN

Expedia has the worst customer service! You can just call the hotel directly with Expedia's rate and they will give it to you. Don't go through Expedia because if your plans change/get cancelled or if you have a bad experience and need a refund they make it way too difficult. It's ridiculous. It's so bad.

1 month ago

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db Manhattan Beach, CA

HORRIBLE! They don't even deserve one star! They have terrible business practices! If you have a problem with a booking, you get the run-around as a customer and they try to pass on their mistakes to the vendors. Not ok! Nefarious! Use someone not owned by expedia. Worst. business. ever.

1 month ago

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Bea Rashbaum Henderson, NV

How do you speak with a customer rep? They want a itinerary number all I have is a conf# they gave me. Cant get a live person. It's funny when I called to ask a question a person answered right away, now they have my number it goes straight to automated system.

1 month ago

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Brennan Barnes Olympia, WA

Leaving for Palm Springs in the morning, logged onto our Expedia account to get flight info so we can check in. Found out we have no flight home. Called Expedia and were told Alaska cancelled our return flight. Asked why we weren't notified and were told the cancellation was pending. Asked what they were going to do about it and they said they would refund us our $140. To book a one way flight on another airline at this point will cost over $800

2 months ago

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Lorena L Jacksonville, FL

Worst experience ever would never ever book via third party ever again. My grandma died I’m trying to use the credit for my aunts flight but there is nothing available and the things that are available are double the actual price on the airlines website they are literally charging a whole new flight so what is the point of the credit. Trying to call is impossible I called Friday at 7pm was told the hold time was 4 hours and was give a call back option received call Sat at 6 am and was just a horrible experience. Never ever again.

2 months ago

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Veronica Santana Somerville, MA

There are two issues I want to report about Expedia: 1. A hotel booking confirmed on Expedia's end with constant reminders to me through my email about the trip, did not actually go through to the hotel. The hotel was able to book me another room, but the room we booked was why we were at that hotel in the first place. 2. Expedia's website misleads customers into thinking you can email them to report an incident, but the customer support pages are an endless loop with an email never listed. I can only assume, due to Expedia's size, that this is to de-incentive customers to escalate complaints to them by forcing you to call them (which is then its own gauntlet of being on hold). Issue 1 Expanded: I booked a stay at the Portland Harbor Hotel for April 10th-11th. The day before my trip I messaged the hotel through Expedia to ask about checking in earlier, if possible. The next day I was messaged back asking for a last name for the reservation. That seemed odd, since I was messaging them through my booking on Expedia. I then received a call when I was already in Portland that there was no reservation under my name, and that something happened on Expedia's site with my booking not going through. The hotel offered me another suite, but it did not have the amenities that had me book with this hotel in the first place. It was incredibly disconcerting to get a voicemail while already in Portland saying my room was never booked. I had been receiving messages from Expedia reminding me of my upcoming trip for weeks. And even in the relief of the hotel offering me another room (and a discount), it defeated the purpose of having chosen this hotel to not have the room I booked. The hotel is blaming Expedia, and I can't verify who fault it is because Expedia chooses to not actually list their email when they say they can be contacted that way. I now have to give Expedia more of my time and energy, because they refuse to actually provide a service. It's nonsensical that Expedia markets itself as being an easier way to book travel, when you can't even trust your reservation will go through and then have to go through the ringer just to have the matter dealt with. There is no pointing in using the site. The hotel actually said to me "It's good you messaged us about checking in earlier." I then had to think to myself, "Wow, we may have been stranded in Portland Maine with no where to stay, or after having paid for a room, paid for whatever was available somewhere else." This was a short weekend trip for my partner's birthday, after a year of not traveling. We thought it would be nice to ease ourselves into travel through a trip to Portland. Instead, our short time was taken up sorting out whether we even had a place to stay. And now, even after the trip, I am dealing with the stress of Expedia's either incompetent or duplicitous website not providing the email it is supposed to have.

3 months ago

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Samantha Grabert Salt Lake City, UT

Really helps narrow down searches but webpages look a little clustered.

2 days ago

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Stephanie Byrd Miami, FL

Expedia is an amazing service for travel. I would say this is an awesome startup site for those beginner travelers, like myself. Traveling and planning trips can be an excruciating process but Expedia makes it easy. I planned a whole trip to Puerto Rico with the help of Expedia. You can book flights, resorts, cruises, excursions, and many more!

5 months ago

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Taylor Larson Nakhon Sawan, 60

I like how Expedia allows you to find flights, transportation, and places to stay easily, but I stopped using it because I am able to find cheaper deals elsewhere.

1 month ago

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Anya Lee Jacksonville, FL

Expedia offers may great deals on hotels and airline flights. I like how it compares deals from a variety of companies.

1 month ago

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Johnny Charlotte, NC

Absolutely horrible customer service. Booked a hotel on the wrong date by mistake. Had a week before the check in date on the wrong booking. Tried to cancel immediately and they would not refund. Called customer service and they stated that the hotel had to refund me. But the hotel stated they had nothing to do with it. My bank shows that expedia has the money and not the hotel. They lie, and it takes hours to even get customer service on the phone.

3 months ago

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Kathleen Orton Tiverton, RI

During the pandemic our flights and hotels were canceled. Full refunds were approved by all, but Expedia stole our money and refused to refund it. They told us lie after lie and their customer service lies, hangs up or keeps you on hold for days until you give up. I joined a couple of Facebook groups for people who were being robbed by Expedia and there are thousands, all over the world. This company is deceptive and dishonest and people should never trust them with their money.

3 months ago

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MindyV Lubbock, TX

Expedia is a pretty decent travel website. But to be honest, they don't really save you as much money as they claim they do. If you compare their prices to the prices of a hotel or a flight, it's usually not much savings at all. Plus they don't ever have Southwest as an airline to choose.

4 months ago

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Garrett Martin Austin, TX

DON'T BOOK 1ST CLASS WITH EXPEDIA - YOU WILL REGRET - Booked American Airlines 1st Class ($6k for the tickets, 3 hr flight) - no miles, paid full freight, same cost as AA website, thought it would be easier to book through expedia. - Made 1st stop in Dallas from Austin - Gate agent, when we were trying to board the plane: 'Unfortunately expedia did not confirm your first class seats, so ... you have a problem. We may be able to offer you seats in coach.' 20 min later after the flight was full, they 'squeezed us in - SORRY YOU SHOULD NOT HAVE BOOKED THROUGH EXPEDIA.' - FUNNY WHEN WE BOARDED THE FLIGHT, several AA employees sitting in first class. I'm guessing they did not book through Expedia. P.S. - Called customer service. Waited on hold for 30+ min. Blamed me for not working it out with the AA gate agent. Asked to speak with supervisor. Called me back at 2 AM. Sitting on hold now with Expedia for ... 45+ min ... THINK AGAIN if you are booking with Expedia, you will be 'worst' class treatment.

4 months ago

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Noahespinola Boston, MA

I booked a $177 hotel room, but accidentally had to refresh the checkout page due to network issues. I did the booking again. I then checked my credit card and saw that I got double charged, I only received one booking confirmation. I called them and they said it is because of the refresh, but that the double charge was not showing up in their system, the customer service guy assured me and told me to "trust" him. I then called my card company and they opened a claim and refunded me, telling me the only way I would get the charge put on my card again, is if they disputed the claim, which I thought improbably since the dude told me that they had not double charged me in their system. Low and behold, they dispute the claim, saying that the double charge was legitimate, and I had the double charge put back on my card. I am currently on their customer service lines, angry and frustrated, having been on hold for a long time. Don't use this company, there are so many less shady options out there. I hope this helps someone avoid a situation like this.

4 months ago

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Mark Polley Toledo, OH

Awful company they canceled my hotel with no notice. I had rebook at a higher price and they wouldn't even match my first price.

3 weeks ago

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Wilkshake Lehi, UT

I have used Expedia 3 times to secure hotel accommodations in California and Florida. I really appreciated having cost and comparison info as these were first time visits. There was not a charge and The reservations were made quickly and easily.

5 months ago

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Fadia Beiz Dearborn Heights, MI

Bad customer service, they tell people lies after lies, they make you wait hours to speak to a representative, and they don’t fix the issue. Please stay away from Expedia.

1 month ago

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Karli American Fork, UT

We use Expedia to book all of our hotels when we are traveling. We've always had a good experience. They have great rates and easy cancellation policies and allow you to edit your trip if things come up as well. Great resource with tons of great options for travel.

6 months ago

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Noah Provo, UT

I used this to help me plan details with my trip. It was effective, but at times overwhelming with information.

1 month ago

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Christopher Milke Olney, MD

Use to search for flights but often book directly with airlines since you can get assigned seats at the time of check in.

2 months ago

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Jun Chen Columbus, OH

I used to use Expedia a lot because it’s reward program. However, I recently found out the air tickets it provided are not the best selection, and the update is slow!

2 months ago

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Mary Ella Hardy Charlotte, NC

We check Expedia first for evey vacation, so that is about two times a year. Best deals with them. Thank you

2 months ago

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Martin Benitez Jr. Denver, CO

Expedia cxl my hotel reservation in error and now expect me to pay double the original price for an error they made when I called customer service to ask about my flight and no mention about the hotel. The agent just cancelled it at free will and now they are forcing me to purchase the same hotel at $1,079.00 when I originally paid $530.00 but consumer has to pay the price for their error not mine.

4 months ago

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Florence L Louisville, CO

I never had issues with Expedia for years until the past 2 years. They scammed me out of $1,100 in February 2020 for a trip to Bali set for March 2020 that I had to cancel. The airline, who had a full refund policy due to Covid, told me that all Expedia had to do is submit a specific ticket refund code related to Covid refunds for them to be able to issue the refund to my credit card. Expedia meanwhile claimed they didn't have to do anything (that was a lie, I found evidence that they needed to submit a code). We did this for 3 months, back and forth, literally having three-way calls between the airline and Expedia and listening to them arguing with each other. In the end, I gave up because it wasn't worth compromising my mental sanity, but I lost $1,100 over this. Then last summer, I booked a trip to Hawaii for January 2021, but as the pandemic got worse, I decided to postpone it. They gave me a credit but I later found out that this credit only applies to domestic flights and I can't even use it towards the domestic leg of an international flight. I called the airline and they told me I could book it for any flight anywhere in the world. Expedia once again lied to me. And if that's not bad enough, every time I browse flights and go to check out, it more than doubles the original quote of the ticket. I called them and was told that's not possible, it must be a system glitch. BS! I've been checking rates everyday for a week and every single time it's more than doubles the rate upon checking out. This entire website is a major scam. I am done with them. I'm going to delete my account. Expedia needs to be put out of business.

6 months ago

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fernando pacheco piñeyro Miami, FL

Expedia is a terrible travel agency. My personal experience is that they are taking advantage of the existing epidemiological situation by selling travel packages that customers will never enjoy. Once the customer buys them, they have to be changed several times because they canceled the flights. They do not return the money for the flight; they retain it as a credit. I have been on that odyssey for more than four months because I bought a trip to Canada for November, and I have had to modify it more than six times because, according to Expedia, the "airline" constantly cancels. This is the height that I have not yet been able to travel, and Expedia is playing with my money. The customer service is despotic, and without any interest in doing their job, they leave you long hours on the phone, without giving you a solution (in the best of cases). Usually, after a while, they cut you off the call, and you have to start over to managing the problems that Expedia has caused you. If you ask for a supervisor, there is never one available who can help you. In short, it is a terrible agency that does not respect its clients. I don't want to make reservations through Expedia again.#expedia#badtravel#terribletravel

6 months ago

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Aaliah Walthamstow, WFT

I booked a very expensive package trip via Expedia to Bali in April 2020. I spent over £5000 for a 12 day trip. However due to COVID, the holiday was cancelled. Although I received a full refund for the hotels that I was due to stay at, Expedia are refusing to refund me £2770 for the airline tickets with Qatar. I have contacted Qatar directly who have advised that I need to go through Expedia for the refund. I have been battling with Expedia for the last 7 months who keep telling me that my case has been dealt with and that the airline has already issued me with airline vouchers which is not the case. I am now pregnant and am unable to travel yet anyway and despite telling Expedia this, they are still refusing to refund my money. I would highly advise against booking with Expedia as they will not refund your money for cancellations out of your control. They’re also not very good with dealing with and/or resolving issues. I can’t stress enough - please do not book with Expedia.

7 months ago

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AJ Hoboken, NJ

Understand the extraordinary times; but the customer service I've received at Expedia has been extraordinarily bad. This year (2020), I had three package trips and a pair of flight credits on my Expedia account. The trip packages cost over US$4,000 and the flight credits were just under $800. Once COVID-19 hit and travel was shutting down, Expedia did nothing to attempt to obtain refunds for our cancelled flights. In fact, in retrospect it seems like they actively discouraged people from receiving refunds for flights and the delay makes it unlikely that those losses will ever be compensated. The hotel stays for those packages were refunded, but almost a month after the originally planned stay. The 2 flight credits were due to expire in May 2020, but we couldn't use them for obvious reasons. An Expedia rep told us that credits' validity would be extended by a year into 2021. When we tried to use the credits this past October 2020, we were told that the credits had expired. The credits are showing as usable in my Expedia in my account, even now (Nov 2020); but they are not usable unless I call Expedia and, when I called I was told the credits had expired. We requested a company investigation. Today, I received a terse email from Expedia that they cannot continue their internal investigation as to how we were told the flight credit validity would be extended and to call them again to reopen the matter. No explanation. It's a strategy to wear customers down, plain and simple. For us, it's almost $800 up in smoke. The real issue here is that there is no accountability. Expedia blames the situation on the airlines and the airlines blame the situation on Expedia. During 2020, we had other flights booked with airlines directly and those have been refunded/recredited with no problem, so I think that the Expedia reps are lying and the company has made the decision to let customers take the loss from cancelled flights. I have made more calls and tried the instant messaging service on Expedia more times than I can count, but I have communicated with this company at least 10-12 times to try and get some value for the packages I have booked on Expedia that were impacted by the coronavirus. Customer service there is unpleasant and unhelpful. Would recommend avoiding them and using other travel tools to make arrangements. Particularly with flights, Expedia will not help you if something goes wrong.

8 months ago

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Tracy McMillan Orem, UT

I love using Expedia to compare prices when planning a vacation. It is nice to read reviews of different airlines as well as compare prices before booking a trip.

5 months ago

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Eban Beltran Arlington, TX

Great travel site. I’ve always found good flights and hotels when I had to use them for vacations. Not my usual go to but I’ve never been disappointed by the deals that I bought there.

6 months ago

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