Originally founded in 1998, ebookers.com started out by providing online booking services to those interested in taking part in unique travel experiences at an affordable rate. They work with over 400 airlines and more than 270,000 hotels, rental car providers, and tour/insurance providers to ensure affordable travel rates/prices.
Those familiar with the Expedia online travel agency will be comfortable using ebookers as they are owned by the same parent company and function similarly.
The ebookers.com platform allows travelers to book all of their travel accommodations in one spot and take advantage of a number of featured deals and discounts. Users will simply need to input a few basic pieces of information regarding their upcoming trip and then thousands of search results will be available to browse. From there, travelers can quickly book and even pay for their accommodations.
Partnerships with travel providers always benefits users on any online travel booking platform. With ebookers.com, users enjoy partnerships with over 400 airlines and more than 270,000 other travel amenity providers. Based on sheer numbers alone, travelers can expect to find an airline, hotel, and any other accommodation they need at a reasonable price all on one platform.
Users who sign up to be a part of the ebookers.com rewards program can also end up saving more money when booking. The ebookers.com rewards program, known as the BONUS+ rewards program, allows travelers to earn 5 percent cash rewards on travel travel purchases that can instantly be redeemed on the following:
The ebookers.com bundle-and-save option helps travelers take advantage of even more discounts. Users can save up to 15 percent when they book their flight and hotel together. Not only does the bundle option allow for additional savings, it is also backed by the ebookers.com price match guarantee. That means travelers who book on a deal on the platform are guaranteed to receive the best rates on a hotel booking.
Travel insurance is available for purchase on ebookers.com, but it is done through a third-party source. That means travelers will need to manage that part of their trip through a company that is affiliated with the platform. It doesn't necessarily mean a traveler will need to navigate to another website, but there are other players involved and users will need to keep that straight in the event that their travel plans do not work out.
Since it is a part of the Expedia, Inc. family of brands, ebookers.com is quite similar to that of the Expedia platform. Users that are familiar with the Expedia setup will be comfortable using this interface as well. However, unlike some of its sister brands, ebookers.com does not have partnerships and does not pull data from as many providers as competing websites in the travel industry. Common complaints surrounding the ebookers.com platform include:
The ebookers.com mobile app is similar to what is provided through their online service. Users can browse deals and see information points on a number of hotel rooms. Travelers can even reserve upcoming stays and make flight arrangements. However, that is about all the app can do. Occasionally there will be mobile-exclusive offers, but that is not a regular practice. Travelers can still utilize the BONUS+ rewards program through the mobile app as well.
Several ebookers reviews have stated that the customer service team is difficult to contact. A customer can only contact an online travel agent by phone, making it a frustrating experience to solve travel problems for many guests. Several travelers have also had a difficult time getting a refund from ebookers.com, even when they had a cancelled flight.