Founded in 2005, CheapOair is a travel booking site with a unique search engine that allows users to search over 450 airlines simultaneously to find the best possible ticket prices. CheapOair offers 24/7 customer service and has been featured in the New York Times, the Huffington Post, and Travel and Leisure, among other publications. 

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The Good

  • Technology
  • Travel Accommodations
  • Search Engine Functionality
  • Reviews
  • Rewards
  • Customer Service Policies

Technology

CheapOair has created an online travel agency platform that allows travelers to find affordable and complete vacation deals at a discounted rate. Through its innovative data collection technology, CheapOair gathers and filters travel information and presents the most applicable search results, making it an easy travel site for travelers to navigate and book their reservations.

Review Icon

Customer Review: Bryndie from Minnesota

"Awesome place to find flights on a budget. Pretty thorough search and it’s nice to have it all in one place."

Travel Accommodations

CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:

  • Flights
  • Hotels
  • Car rentals
  • Cruises
  • Vacations packages

CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone. The company also offers forms of travel insurance for travelers who want it.

Search Engine Functionality

CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money with a cheap flight by using this functionality. Other site features that travelers may find useful include the following:

  • Flight Watcher - Look for the cheapest flights at the most desirable departure/arrival times
  • Seat Selector - Pick and reserve your seat on designated flights with participating airlines
  • Trip Manager - After reserving trip accommodations like a vacation package, manage tickets and other booking details from a mobile device
  • Deal Browser - With mobile-exclusive deals, travelers can browse discounts on vacations and reservations

The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected travel date, and usually results in a cheaper flight.

Reviews

Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.

Rewards

Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction, with each successive booking. They can even get $25 for referring a friend. 

Rewards members get up to 20% off flights and up to 55% off hotel bookings, 6 times rewards points for every booking, an account history to easily reference your upcoming or previous reservations. 

Shoppers planning to return should know that you can earn 2-6 times more points when you book through the mobile app. 

In addition to the rewards program, a CheapOair credit card is also available to help earn points towards future airfare or reservations. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank offer several benefits. 

  • Earn 1 Member Reward Point and 6 Credit Card Reward Points for every $1 spent with the card on CheapOair.com
  • 4 points for ever dollar spent on dining
  • 2 points for every dollar spent anywhere else

Six months special financing is also available. 

CheapOair Visa:

  • Emergency card replacement
  • Emergency cash disbursement
  • Roadside dispatch

CheapOair Visa Signature: 

  • CheapOair Visa Benefits 
  • Lost luggage reimbursement 
  • Trip cancellation/interruption
  • Travel accident insurance

Customer Service Policies

Price match promise: A price guarantee which allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip flight ticket or hotel reservation made through the website. 

Flight & Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up to 5 people. 

CheapOair Promo Code: CheapOair will also offer a promo code for different reasons each day. Some examples include senior discounts, student discounts, and military discounts. Travelers can use a promo when booking to save a little more on an airline ticket.

The Bad

  • Limited Car Models
  • Reward Restrictions
  • Customer Service & Service Fees
  • Cancellation Policy

Limited Car Models

CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they would like to be a bit more comfortable during their ride.

Reward Restrictions

CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be done entirely online), but there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:

  • Flights: Earn 1 point per every $1 spent on flights
  • Hotels: Earn 3 points for every $1 spent on hotel rooms
  • Car rentals: Earn 3 points for every $1 spent on car rentals
  • Vacation deals: Earn 1 point for every $1 spent on trip "extras"

Points can be earned just for signing up (up to 500 points upon enrollment), but a high number of points is required in order to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations. 

Customer Service & Service Fees

Don’t get me wrong. We love that CheapOair has 24/7 customer service. The issue is that, while getting immediate, human-based assistance for your problem, you may rack up some fees. It costs more money to book over a phone call with a booking agent than through the website, as well as a few other things, like cancelations. Trips booked over the phone may incur bigger service fees. 

CheapOair charges service fees on their transactions: 

  • Air tickets: up to $35 per passenger, per ticket. 
  • Hotel reservations: up to $32 per night, per room
  • Car rental up to $25, per rental

The booking fees may be much more if you book over the phone with a customer support travel agent, or choose certain vacation packages, upgraded business class and first class fare, or plan on multi-city airfare trips. Fees are also subject to change.

Cancellation Policy

CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.

Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time period, your refund is gone. 

Additionally, most bookings and service fees are non-refundable after 24 hours

Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened. 

Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first class tickets cost $100 to cancel with the rest being refunded to future credit. 

If you don’t want credit for a future flight, the cancelation fee is $100 for domestic economy, and $250 for international economy flights and all business and first class tickets. Additionally, fees to change your tickets range from $100 to $250. 

Special offers, discounts, or cancelation rates are available for a for military personnel, natural disasters, the bereaved, and the visually impaired. 

All cancelations must be done over the phone with customer service. 

The Bottom Line

CheapOair uses innovative data collection technology to help customers book several different travel accommodations, including flights, hotels, rental cars, cruises, and vacation packages. The company provides a search engine functionality and traveler reviews to help users find exactly what they are looking for, so finding cheap tickets and hotel reservations are easy. 

Joining CheapOair for the rewards program can help you get a great deal, while getting the credit card offers you the opportunity to earn even more points towards future online booking savings.

However, if a customer does end up booking travel accommodations and then decides to cancel the reservation, they can expect to pay a steep fee. In addition, CheapOAir's car models are limited and its rewards program is somewhat restrictive.

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User Reviews

Star Rating

4.0
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406 Reviews

Review Breakdown

5 star
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1 star
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Sentiment Criteria

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bailey jo

October 15th, 2019 Orem, UT DETAILS arrow_drop_down
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Every time I've tried to use them, I can't find what I'm looking for and it's never at a good price.

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CAROLE ALLEN

October 15th, 2019 Laguna Niguel, CA DETAILS arrow_drop_down
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DRU, my Cheapoair agent was fabulous. He was very professional, handled my questions and my changes swiftly and completely. He was very helpful and compassionate, as well. What more can a client ask for? Thank you so much, DRU

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Alfred Hill

October 15th, 2019

I found this quite helpful. The process was smooth and did not required further assistance. I will use this medium again and again. Many thanks for all you help and look forward to a safe and enjoyable flight.

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Pablo Courtade

October 15th, 2019 West Babylon, NY DETAILS arrow_drop_down
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Excellent service and will use every trip

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Virgilio Rosario

October 14th, 2019 DETAILS arrow_drop_down
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This is my second booking in one day. So far all I can say is QUICK. EASY and with lots of options. I also have a discount.more choices.

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BRIDIE

October 14th, 2019 East Meadow, NY

I had a bad experience with website Three times tried to book my flight and of course out of frustration l made an error with my return flight . It’s so frustrating!!

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Pyratebear

October 14th, 2019 Key West, FL DETAILS arrow_drop_down
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Customer Service via telephone was extremely helpful, however after a month the price of the booking dropped severely AND flights were offered out of the airport that I preferred FLL instead of MIA in Florida. That aspect was disappointing.

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Erlyn bracknell

October 14th, 2019 Norcross, GA

You can rely on this company even the last minute booking.. Thank you cheapoair

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Kailah

October 13th, 2019 Saint Paul, MN DETAILS arrow_drop_down
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The flights are cheap, and so far I have had good experiences with the website.

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Gene A May

October 13th, 2019 Mentor, OH DETAILS arrow_drop_down
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Not to good on the boarding pass. I have not gotten it yet.

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Kersigan Naidoo

October 13th, 2019 DETAILS arrow_drop_down
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Amazing experience. It was so quick and easy. There was no waiting time at all.

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Rose Maria Avena

October 13th, 2019 Little Falls, NJ

Excellent Service Customer Service Assistant is outstanding He helped me with the booking of my flight

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ERMEI

October 12th, 2019 DETAILS arrow_drop_down
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The CheapOAir website is simple, easy to operate, the response is great. I like booking here. I have been booking my international flight tickets with CheapOAir, and I will recommend to my friends about it.

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Beebo

October 12th, 2019 Jacksonville, FL DETAILS arrow_drop_down
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Received booking information but NOTHING ON E TICKET

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Jorge L Pereira

October 12th, 2019 Charlotte, NC

thanks for the help i needed, all its in place for my trip

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Candy

October 12th, 2019 Charlotte, NC

Navigating the site was simple and easy. 20 minutes is enough time to select your flight. I am excited and thrilled to stumble across CheapoAir website.

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John Nickens

October 12th, 2019 West Covina, CA DETAILS arrow_drop_down
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Excellent experience. No complaints. Easy to use. Great. Thank you.

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Rischelle Mikkelson

October 12th, 2019 American Fork, UT

CheapOAir is easy to view all the different options for air travel. However, I don't like that they suggest a bunch of different days that are not the days I entered into my search. Because of that, I've not ever ended up finding a deal good enough to purchase from them.

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Don

October 11th, 2019 DETAILS arrow_drop_down
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Great selection of flights/itineraries, easy yo select and book, fast service, great followup. Why go with anyone else?

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Jeffrey

October 11th, 2019 Victoria, TX DETAILS arrow_drop_down
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Still having issues with my KTN number getting into the reservation.

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dacdwp

October 11th, 2019 South Pasadena, CA DETAILS arrow_drop_down
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Very good service. I made a mistake on my order and they corrected it.

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John

October 11th, 2019

It was reasonable, though I am not sure why I didn't get an sms message from my bank regarding this transaction.

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dolores

October 10th, 2019 DETAILS arrow_drop_down
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My booking with CheapOAir its very good fast and accurate. I am so happy about it I am your regular customer.

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Karen

October 10th, 2019 Groton, CT

Great so far! Ease of use and great pricing . I have used it for 2 trips and look forward to using again in the future.

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Ryan

October 10th, 2019 El Paso, TX

Its ok. A little cheaper than others but a little more confusing when booking rentals.

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Helen Arjad

October 10th, 2019 Irvine, CA

So Far Happy , let's hope will be happy to the end. But not happy to receive so many emails for PROMOTIONS,,,, $25 and $20 dollars which didn't deduct my Ticket Price.

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saskia

October 10th, 2019

with cheapoair, flights are easy to find, Its very convenient and easily accessible,,, the chat is also very useful and they respond in a timely manner

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Daniel Jendek Jendek

October 10th, 2019 DETAILS arrow_drop_down
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Excellent service, highly recommended. Looking forward to travel again..

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T.S. Um

October 9th, 2019 Norwalk, CA DETAILS arrow_drop_down
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website showed many different flight info. booking process was easy and price of flight was great. I would definitely book using cheooair for my future travels. hightly recommended

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Joy Hill

September 30th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Love this site. The calendar feature is great if you have flexible travel dates. Can save tons on airfare by planning ahead.

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Jenna

September 30th, 2019 Goodyear, AZ DETAILS arrow_drop_down
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I wish I could rate this 0 stars!!! Immediately after booking, I called to change my flight to the next morning. There was a $50 fee- my card kept getting 'declined'. When I called my bank, they said there was absolutely no reason my card should be declining. When I called back right after, the fee to change had jumped to $80! The calls kept 'dropping', and each time I called back, the price jumped up again!! When I told them I wanted to change for the original $50 I had agreed to, they said there call center system was down even though I called back, reached a different agent, and- you guessed it- the system was working just fine! They refused to change my flight for less than $200, were SUPER unhelpful, and provided the WORST customer service I have EVER experienced!! Take your money elsewhere folks, and stay far FAR away from these scammers!!!!!!!

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Frequent Traveler

September 27th, 2019 Long Beach, CA DETAILS arrow_drop_down
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NEVER BOOK FLIGHTS WITH CHEAPOAIR! Immediately after buying the ticket I asked changing the return from 3 stops flight to 2 stops. NO WAY. Beside that they asked me $5797 to change one leg of the return of a $1350 flight a first time and then $7876, I finally discovered that they calling center is located in PAKISTAN!!!!! And the operators are using fake Western names!! No air company can detect on their system the fare for this ticket so no company could change this return! The ticket has been bought by those gangsters from some consolidator in a shady way. The customer service is pitiful and simply doesn't care about you once you have been scammed with the ticket purchase. AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! Basically out of a regular flight of 16 hours I had to add 9 hours to reach LA via Washington. A real pain in the butt. AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!!

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Ava Camejo Douglas

September 10th, 2019 DETAILS arrow_drop_down
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I called to request a cancellation of a flight to replace with another cheaper flight that they advertised. They put me on to the cancellation dept. Instead of cancelling the flight they gave me an email which they said would arrange for me to be reimbursed the difference between what I paid and what was advertised after. When I sent the email I was told that CheapO was not covered by the company

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1979bobby

September 1st, 2019 Fallbrook, CA DETAILS arrow_drop_down
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Got overcharged almost $1000. Cheapoair called me the same day 2 times but I couldn’t pick up. No voicemail, text, email what they have on file! Nothing! 3 days later I noticed. Now I got told “We are working on it. You’ll receive a refund between 7 to 14 days” EXCUSE ME?! You’re using my money for almost two weeks! Not even trying to notify me! What is this?!

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Sam J Pipitone

August 24th, 2019 Roseville, MI DETAILS arrow_drop_down
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CheapOair. They would not give me back the money. They purchased a ticket without my approval and when I asked for the return of my money they treated it as a refund and said we do not refund tickets we can give you 70.00 off the 250.00 they took from me. I notified the bank they received information from Cheapoair as if it was a return and sent their policy to the bank they did not refund the money. I did not buy this ticket and was charged for it anyway. Cheapoair violated the law broke several more Federal laws, reached over borders and countries stole my money and my bank Suntrust assisted them in this crime.

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MIMI

August 2nd, 2019 Hainesport, NJ DETAILS arrow_drop_down
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I swear to God, This is the last time i will use the "help" of this rip off website. They know how to suck your money out of your bank. They are charging me hundreds of euros to change my flight and then when i ask to cancel my flight they wouldn't even give me a small percentage of what I have paid. BOOK YOUR FLIGHTS ON LASTMINUTE.COM! I found cheaper flights (no joke more than a 300 euro difference to the same destination on the same dates). I would NEVER recommend cheapoair to anyone. and they have a great way of testing your patience on the phone since they can keep you hanging for hours.

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koko

July 12th, 2019 DETAILS arrow_drop_down
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Title of the review: cheapoair is a scam and a fraud company and one of the worst I have ever seen Briefly, Cheapoair is one of the worst companies I have ever seen. Customer service is below zero. The advisers were not nice to me and they did not do any effort to help me or to solve the problem. I will never book with this fraud company and will never recommend it to anyone. Description of the problem: I have booked a ticket to Lebanon from Montreal. My transit destination was in Nice-France. In the airport in Montreal, they told me that I cannot travel because I should have a "Schengen Visa" to pass through Nice-France. When I booked the ticket, there is no mention to a "Schengen Visa" on the website nor in any links. I contacted cheapoair and the advisers were very rude to me. Instead of proposing solutions or solve the problem, they were not responsive at all. Moreover, they send me emails with some links to check if I need a "Schengen Visa" or not. The links did not work and they send me to an empty page "page not found". Moreover, I tried to check if I need a "Schengen Visa" to pass through the airport in Nice-France to go to Lebanon. I checked the information on: -The European Union website: -France Visas website: -Schengen Visa Info: and nothing is written that I should have a Schengen Visa. And what made things worse is that the advisers told me that this is my problem and not their problem. Is it a good way to treat clients? I am asking cheapoair to reimburse me the whole tickets.

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Jason

June 23rd, 2019 Draper, UT DETAILS arrow_drop_down
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I've found some cheap flights through this company, and I love looking for deals using this company.

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Jose Flores

June 22nd, 2019 Myrtle Beach, SC DETAILS arrow_drop_down
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My wife just book a flight for my parents and our children's and she didn't realize they have to wait 6 and a half hours in the airport when she realizes that she calls them and explains the situation she just book the flight like 15 minutes ago and they want to change$ 75 for each ticket to cancel it in my opinion that is crazy she tries to change the flight and they want to charge extra $650 dollar and at this point they are not the friendliest we ask to talk to the supervisor and she isn't any better at costumer service we try to buy protection plan and they wont sell it at this point because is a risk the we may cancel the booking so heads up be sure to check the flight before paying anything otherwise you'll have a big headache by the way lady's name Berenice G

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Anne Sainsbury

June 8th, 2019 Payson, UT DETAILS arrow_drop_down
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This is a great website for looking for airplane tickets! I bought my tickets to Alabama on this website last year for the lowest price around!

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Praveen

June 7th, 2019 DETAILS arrow_drop_down
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When I called cheap-o-air and request to change return flight (From SFO to HYD) change of date, they initially asked me an additional charge 311.23 and when I requested what are those charges, I didn't get proper answer from agent(His Name Milwin I think). He is saying $111.30 for airline penality including taxes and at first instance remaining amount is fare in difference and when I again ask him to explain this more elaborate about these charges, he said it’s cheap-o-air service fee. But this is more important for me to change the travel date, I don't like to pay the remaining $100 but I accepted and asked some discount, he gave $100 discount, sent this email below: As per our conversation and as agreed, we have made the changes to your Booking number: xxxxxx, with an additional charge of $211.30 USD per passenger, including airline penalty, difference in fare and fees. Total cost to change this itinerary including taxes and fees: $211.30 USD (Total for all passengers). And again after some time, he is saying you need to pay extra $134 and total fare is $335, at last I lost belief on the agent with his knowledge and asked him to connect to his higher official, he is not happy with that and he is deciding my character saying that "sir, basically you don't trust anyone", If I am correct deciding anyone's character is not his duty. I felt very bad about this and I shown my sadness, now he is talking even rude. I just want to talk with his higher official but he puts me on hold for long time(about 15 mins). I don’t know these charges I am paying are correct or not, but not happy with agent deciding my character. With this experience I don't think I will comeback and decided never book a ticket in cheap-o-air.

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Kimberly LeBaron

May 29th, 2019 Delta, UT DETAILS arrow_drop_down
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CheapOAir is a very difficult way to book flights. Their website and app are not user friendly, their customer service isn’t great, and there are lots of hidden costs. When I booked my flights, I kept having to re enter information, and I made a spelling error on a name. They charged my $50 to repair it, which I thought was ridiculous. Still, I give it 3 stars because, if you are will to go through the hassle, it is one of the cheapest ways to fly.

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Liana

May 26th, 2019 Colorado Springs, CO

The site is kind of a nightmare to navigate, and wasn't built for ease of use. I compared it to other sites, and they weren't significantly cheaper, either.

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Amal Sweis

April 16th, 2019 Little Rock, AR DETAILS arrow_drop_down
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Excellent I find dealing with this travel site easier than other sites and the price are better.

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Fatina

April 9th, 2019 DETAILS arrow_drop_down
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Good prices and service on airline tickets. Prices are less than other companies.

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Munzer Baker

April 5th, 2019 Clearwater, FL DETAILS arrow_drop_down
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I scheduled a trip through CheapOair for a flight with Spirit airlines from Tampa to Fort Lauderdale. I agreed to purchase a carry-on for $30. The night before my flight, I checked-in and realized Spirit did not receive notification from CheapOair that I paid for one checked baggage. I called CheapOair and rep I spoke to said he sees the error and will notify Spirit air to allow one carry-on. Within a few minutes, I receive a notification from my credit card that a new charge of $30 has been charged by CheapOair. I called CheapOair back and they said they know nothing about the new charge. I called my credit card to challenge the charge and they agreed to credit the $30 while they investigate with CheapOair. Avoid CheapOair and purchase tickets directly through the airlines.

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Tessie Wyatt

April 2nd, 2019 DETAILS arrow_drop_down
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Good,updated when needed. Affordable products. Easy access when needed. Have used this site for a long time and don't have to compare it to the other travel sites.

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Talwinder

March 23rd, 2019 DETAILS arrow_drop_down
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The Cheapoair is one of biggest scam that i have ever seen in my life. They deliberately make you pay more for the flight . This online ticketing agency is fraud . All the customer representative deliberately make mistake and then make you pay more. In my case I was booking flight from cheapoir.ca in canadian funds . The flight was 2500 Cad and i entered the credit card information to book the flight then all sudden my flight price shooted 5500 Cad. So they charged 5500 CAD to my credit card. I called the billing dept. They refused to refund. I will request all you guys to never buy ticket from cheapoair because all they do is fraud in various ways either by messing up your ticket or charging in USD even if you are booking at cheapoair.ca or sometimes they will charge undisclosed fee's about 500 USD . So i would recommend all to " Not to buy ticket from Cheapoair" otherwise you will be victim of fraud like myself

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Melissa

February 26th, 2019 San Antonio, TX DETAILS arrow_drop_down
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Don’t get the credit card. You cannot redeem points. They make it extremely difficult!!

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JamesS

February 2nd, 2019 Dwight, IL DETAILS arrow_drop_down
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CheapoAir gets what you ask for...but at a price. Cheaper airlines mean cheaper seats, less comfort, more costly services such as baggage and food service etc. Sometimes it works sometimes its better if you need bags to just book thru the airline. Lately i have seen a lot of upselling activity. Take today for example. I am trying to fly Norfolk, VA to Chicago and CheapoAir keeps listing 4 seats available for $180 includes tax plus $40 for checked luggage. For 3 people it comes out to $650ish. I try to book and get message the tickets are no longer available. They try to sell me a $1,000 flight plus tax plus bags...$1,300 total with overnight layover in Denver meaning total is $1,500 with hotel and taxi from airport. I log off go to breakfast and check 3 hours later. The original offer with 4 seats is shown again....i try to book but get same message and upselling offer with overnight in Denver. I call customer service and they contact the airline and say they only have one seat available. CheapoAir tries to upsell other flights for $1,000 to $1,300 with overnight layovers in Denver or Miami. I can buy a direct flight direct from the airlines for the same price so why the upselling overpriced overnight layovers? I checked again, the 4 seats showing available for $650...I have used their service many times before but beginning to believe i am being scammed.