Founded in 2005, CheapOair is a travel booking site with a unique search engine that allows users to search over 450 airlines simultaneously to find the best possible ticket prices. CheapOair offers 24/7 customer service and has been featured in the New York Times, the Huffington Post, and Travel and Leisure, among other publications. 

Keep reading for pros and cons, plus CheapOair reviews from real customers.

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The Good

  • Technology
  • Travel Accommodations
  • Search Engine Functionality
  • Reviews
  • Rewards
  • Customer Service Policies

Technology

CheapOair has created a platform that allows travelers to find affordable and complete vacation deals at a discounted rate. Through its innovative data collection technology, CheapOair gathers and filters travel information and presents the most applicable search results, making it easy for travelers to navigate and book their reservations.

Travel Accommodations

CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:

  • Flights
  • Hotels
  • Car rentals
  • Cruises
  • Vacations packages

CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone. 

Search Engine Functionality

CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money by using this functionality. Other site features that travelers may find useful include the following:

  • Flight Watcher - Look for the cheapest flights at the most desirable departure/arrival times
  • Seat Selector - Pick and reserve your seat on designated flights with participating airlines
  • Trip Manager - After reserving trip accommodations, manage tickets and other booking details from a mobile device
  • Deal Browser - With mobile-exclusive deals, travelers can browse discounts on vacations and reservations

The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected departure or arrival date. 

Reviews

Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.

Rewards

Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction, with each successive booking. They can even get $25 for referring a friend. 

Rewards members get up to 20% off flights and up to 55% off hotel bookings, 6 times rewards points for every booking, an account history to easily reference your upcoming or previous reservations. 

Shoppers planning to return should know that you can earn 2-6 times more points when you book through the mobile app. 

In addition to the rewards program, a CheapOair credit card is also available to help earn points towards future airfare or reservations. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank offer several benefits. 

  • Earn 1 Member Reward Point and 6 Credit Card Reward Points for every $1 spent with the card on CheapOair.com
  • 4 points for ever dollar spent on dining
  • 2 points for every dollar spent anywhere else

Six months special financing is also available. 

CheapOair Visa:

  • Emergency card replacement
  • Emergency cash disbursement
  • Roadside dispatch

CheapOair Visa Signature: 

  • CheapOair Visa Benefits 
  • Lost luggage reimbursement 
  • Trip cancellation/interruption
  • Travel accident insurance

Customer Service Policies

Price match promise: A price guarantee which allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip air ticket or hotel reservation made through the website. 

Flight & Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up to 5 people. 

The Bad

  • Limited Car Models
  • Reward Restrictions
  • Customer Service & Service Fees
  • Cancellation Policy

Limited Car Models

CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they would like to be a bit more comfortable during their ride.

Reward Restrictions

CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be done entirely online), but there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:

  • Flights: Earn 1 point per every $1 spent on flights
  • Hotels: Earn 3 points for every $1 spent on hotel rooms
  • Car rentals: Earn 3 points for every $1 spent on car rentals
  • Vacation deals: Earn 1 point for every $1 spent on trip "extras"

Points can be earned just for signing up (up to 500 points upon enrollment), but a high number of points is required in order to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations. 

Customer Service & Service Fees

Don’t get me wrong. We love that CheapOair has 24/7 customer service. The issue is that, while getting immediate, human-based assistance for your problem, you may rack up some fees. It costs more money to book over the phone than through the website, as well as a few other things, like cancelations. Trips booked over the phone may incur bigger service fees. 

CheapOair charges service fees on their transactions: 

  • Air tickets: up to $35 per passenger, per ticket. 
  • Hotel reservations: up to $32 per night, per room
  • Car rental up to $25, per rental

The service charges may be much more if you book over the phone with customer support, or choose certain vacation packages, upgraded business class and first class fare, or plan on multi-city airfare trips. Fees are also subject to change. 

Cancellation Policy

CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.

Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time period, your refund is gone. 

Additionally, most bookings and service fees are non-refundable after 24 hours

Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened. 

Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first class tickets cost $100 to cancel with the rest being refunded to future credit. 

If you don’t want credit for a future flight, the cancelation fee is $100 for domestic economy, and $250 for international economy flights and all business and first class tickets. Additionally, fees to change your tickets range from $100 to $250. 

Special offers, discounts, or cancelation rates are available for a for military personnel, natural disasters, the bereaved, and the visually impaired. 

All cancelations must be done over the phone with customer service. 

The Bottom Line

CheapOair uses innovative data collection technology to help customers book several different travel accommodations, including flights, hotels, rental cars, cruises, and vacation packages. The company provides a search engine functionality and traveler reviews to help users find exactly what they are looking for, so finding cheap flights and hotel reservations are easy. 

Joining CheapOair for the rewards program can help you get a great deal, while getting the credit card offers you the opportunity to earn even more points towards future online booking savings.

However, if a customer does end up booking travel accommodations and then decides to cancel the reservation, they can expect to pay a steep fee. In addition, CheapOAir's car models are limited and its rewards program is somewhat restrictive.

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User Reviews

Star Rating

4.2
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359 Reviews

Review Breakdown

5 star
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4 star
19%
3 star
6%
2 star
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1 star
11%

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Talwinder

March 27th, 2019 DETAILS arrow_drop_down
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The Cheapoair is one of biggest scam that i have ever seen in my life. They deliberately make you pay more for the flight . This online ticketing agency is fraud . All the customer representative deliberately make mistake and then make you pay more. In my case I was booking flight from cheapoir.ca in canadian funds . The flight was 2500 Cad and i entered the credit card information to book the flight then all sudden my flight price shooted 5500 Cad. So they charged 5500 CAD to my credit card. I called the billing dept. They refused to refund. I will request all you guys to never buy ticket from cheapoair because all they do is fraud in various ways either by messing up your ticket or charging in USD even if you are booking at cheapoair.ca or sometimes they will charge undisclosed fee's about 500 USD . So i would recommend all to " Not to buy ticket from Cheapoair" otherwise you will be victim of fraud like myself

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Melissa

February 26th, 2019 San Antonio, TX DETAILS arrow_drop_down
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Don’t get the credit card. You cannot redeem points. They make it extremely difficult!!

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JamesS

February 6th, 2019 Dwight, IL DETAILS arrow_drop_down
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CheapoAir gets what you ask for...but at a price. Cheaper airlines mean cheaper seats, less comfort, more costly services such as baggage and food service etc. Sometimes it works sometimes its better if you need bags to just book thru the airline. Lately i have seen a lot of upselling activity. Take today for example. I am trying to fly Norfolk, VA to Chicago and CheapoAir keeps listing 4 seats available for $180 includes tax plus $40 for checked luggage. For 3 people it comes out to $650ish. I try to book and get message the tickets are no longer available. They try to sell me a $1,000 flight plus tax plus bags...$1,300 total with overnight layover in Denver meaning total is $1,500 with hotel and taxi from airport. I log off go to breakfast and check 3 hours later. The original offer with 4 seats is shown again....i try to book but get same message and upselling offer with overnight in Denver. I call customer service and they contact the airline and say they only have one seat available. CheapoAir tries to upsell other flights for $1,000 to $1,300 with overnight layovers in Denver or Miami. I can buy a direct flight direct from the airlines for the same price so why the upselling overpriced overnight layovers? I checked again, the 4 seats showing available for $650...I have used their service many times before but beginning to believe i am being scammed.

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Katie Kearney

December 5th, 2018 Vienna, VA

The name is deceiving. The flights are not any cheaper than any other platform. It was a complete let down.

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CAROLE SCOVILLE

June 12th, 2018 Pleasant Grove, UT

I have found some sweet deals here – I especially like their fare calendar so I can adjust my trip to fall onto dates were the flights are cheaper

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Lorrie Olivier

May 22nd, 2018 Katy, TX DETAILS arrow_drop_down
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This online booking is full of pitfalls and company policies that are against the client at every turn. There is absolutely no corporate responsibility. No customer service, it is either your fault or the airlines for screwed up reservations.

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Hilary Sloane

March 9th, 2018 Joshua Tree, CA DETAILS arrow_drop_down
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I am not happy with this company. I booked a flight from LA to Borneo with China Air. They wrote me I needed a visa and could cancel my flight with a $200 fee. Then their story changed. I still can't get correct answers. When I did get through to them they kept me holding for a half hour. I would not recommend them at all.

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OLSEN

September 11th, 2017 McKinney, TX

Avoid this company at all cost. They cancelled my return trip tickets while I was overseas without any reason and asked me to purchase another flight again for $1300. To me, it's a complete nonsense and SCAM. Don't be deceived by their name as well, they are definitely not CHEAP. They will try to upsell you a lot of unnecessary options with only very brief descriptions so that you will fall into their sale traps. Truly regret choosing this agency this time, and will never deal with them ever again.

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Rashad

July 24th, 2017

First of all, This a proof that I've booked by this fraudulent website >> https://goo.gl/tB4Cng I booked two tickets using the online process, However, for more then two days I couldn't got a confirmation from them, and there booking system didn't accept my card! and keeps showing me that my card got declined!! I went to my bank and they assured me that my visa card works normally.. So I went to a travel agency to book my flight in person and I discovered that the price of booking the flight has increased by $ 250 by each ticket, I ha d to book with that price.. I came home and canceled one of the flights on this website and what a surprise!! they managed to take a 75$ for each ticket (as a canceling fee) form that declined card !!!!!! How come? I don't know !! Can anyone tell me how come ?! If they can't accept my payment, how can I confirm my tickets !! and If I can't get a confirmation for my flight!! why I should pay for canceling a non-going booking? it's a lost cause! And worst of all this, how come when I canceled a booking with a (declined card) they charge me $75 ?! but when I tried for so many times to pay for my tickets I got a (declined card) error?! I do not recommend anyone using this website. If you want to book a flight, book it directly through the airline's website or go to any flight office and make your reservation. This way you will save TIME, EFFORT & MONEY !!!