Founded in 2005, CheapOair is a travel booking site with a unique search engine that allows users to search over 450 airlines simultaneously to find the best possible ticket prices. CheapOair offers 24/7 customer service and has been featured in the New York Times, the Huffington Post, and Travel and Leisure, among other publications. 

Keep reading for pros and cons, plus CheapOair reviews from real customers.

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The Good

  • Technology
  • Travel Accommodations
  • Search Engine Functionality
  • Reviews
  • Rewards
  • Customer Service Policies

Technology

CheapOair has created a platform that allows travelers to find affordable and complete vacation deals at a discounted rate. Through its innovative data collection technology, CheapOair gathers and filters travel information and presents the most applicable search results, making it easy for travelers to navigate and book their reservations.

Travel Accommodations

CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:

  • Flights
  • Hotels
  • Car rentals
  • Cruises
  • Vacations packages

CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone. 

Search Engine Functionality

CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money by using this functionality. Other site features that travelers may find useful include the following:

  • Flight Watcher - Look for the cheapest flights at the most desirable departure/arrival times
  • Seat Selector - Pick and reserve your seat on designated flights with participating airlines
  • Trip Manager - After reserving trip accommodations, manage tickets and other booking details from a mobile device
  • Deal Browser - With mobile-exclusive deals, travelers can browse discounts on vacations and reservations

The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected departure or arrival date. 

Reviews

Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.

Rewards

Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction, with each successive booking. They can even get $25 for referring a friend. 

Rewards members get up to 20% off flights and up to 55% off hotel bookings, 6 times rewards points for every booking, an account history to easily reference your upcoming or previous reservations. 

Shoppers planning to return should know that you can earn 2-6 times more points when you book through the mobile app. 

In addition to the rewards program, a CheapOair credit card is also available to help earn points towards future airfare or reservations. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank offer several benefits. 

  • Earn 1 Member Reward Point and 6 Credit Card Reward Points for every $1 spent with the card on CheapOair.com
  • 4 points for ever dollar spent on dining
  • 2 points for every dollar spent anywhere else

Six months special financing is also available. 

CheapOair Visa:

  • Emergency card replacement
  • Emergency cash disbursement
  • Roadside dispatch

CheapOair Visa Signature: 

  • CheapOair Visa Benefits 
  • Lost luggage reimbursement 
  • Trip cancellation/interruption
  • Travel accident insurance

Customer Service Policies

Price match promise: A price guarantee which allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip air ticket or hotel reservation made through the website. 

Flight & Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up to 5 people. 

The Bad

  • Limited Car Models
  • Reward Restrictions
  • Customer Service & Service Fees
  • Cancellation Policy

Limited Car Models

CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they would like to be a bit more comfortable during their ride.

Reward Restrictions

CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be done entirely online), but there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:

  • Flights: Earn 1 point per every $1 spent on flights
  • Hotels: Earn 3 points for every $1 spent on hotel rooms
  • Car rentals: Earn 3 points for every $1 spent on car rentals
  • Vacation deals: Earn 1 point for every $1 spent on trip "extras"

Points can be earned just for signing up (up to 500 points upon enrollment), but a high number of points is required in order to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations. 

Customer Service & Service Fees

Don’t get me wrong. We love that CheapOair has 24/7 customer service. The issue is that, while getting immediate, human-based assistance for your problem, you may rack up some fees. It costs more money to book over the phone than through the website, as well as a few other things, like cancelations. Trips booked over the phone may incur bigger service fees. 

CheapOair charges service fees on their transactions: 

  • Air tickets: up to $35 per passenger, per ticket. 
  • Hotel reservations: up to $32 per night, per room
  • Car rental up to $25, per rental

The service charges may be much more if you book over the phone with customer support, or choose certain vacation packages, upgraded business class and first class fare, or plan on multi-city airfare trips. Fees are also subject to change. 

Cancellation Policy

CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.

Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time period, your refund is gone. 

Additionally, most bookings and service fees are non-refundable after 24 hours

Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened. 

Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first class tickets cost $100 to cancel with the rest being refunded to future credit. 

If you don’t want credit for a future flight, the cancelation fee is $100 for domestic economy, and $250 for international economy flights and all business and first class tickets. Additionally, fees to change your tickets range from $100 to $250. 

Special offers, discounts, or cancelation rates are available for a for military personnel, natural disasters, the bereaved, and the visually impaired. 

All cancelations must be done over the phone with customer service. 

The Bottom Line

CheapOair uses innovative data collection technology to help customers book several different travel accommodations, including flights, hotels, rental cars, cruises, and vacation packages. The company provides a search engine functionality and traveler reviews to help users find exactly what they are looking for, so finding cheap flights and hotel reservations are easy. 

Joining CheapOair for the rewards program can help you get a great deal, while getting the credit card offers you the opportunity to earn even more points towards future online booking savings.

However, if a customer does end up booking travel accommodations and then decides to cancel the reservation, they can expect to pay a steep fee. In addition, CheapOAir's car models are limited and its rewards program is somewhat restrictive.

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User Reviews

Star Rating

4.2
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359 Reviews

Review Breakdown

5 star
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3 star
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1 star
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Sentiment Criteria

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Sharon

October 28th, 2019 Grottoes, VA

Easy to follow. Lots of choices. Almost too many. Offer flight insurance which was important for time I am traveling. Great deals. Assistance available if needed by phone.

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Wylie

October 28th, 2019 New Paris, PA DETAILS arrow_drop_down
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Excellent service, easy to use and good selection of flights.

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Erica

October 25th, 2019 Pittsburgh, PA

Amazing customer service, very user friendly, and good ticket prices!

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Frances B Olsen

October 25th, 2019 Portsmouth, VA DETAILS arrow_drop_down
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Everything was as advertised. No surprises.

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Carol Vince

October 25th, 2019 Palm Bay, FL

I did all my bookings online and it was easy.

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Flavio Mateus

October 25th, 2019 Wooster, OH

Best way to fly cheaper with great deals and options, the only thing to discuss would be the fees for luggage, at least the cabin luggage and 1 checked luggage should be fee free.

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nooshin negaresh

October 25th, 2019 Cumming, GA

it was easy to book a flight in some minutes!!!!

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Christine

October 25th, 2019 New York, NY DETAILS arrow_drop_down
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Great , easy booking ,easy quick and just perfect.

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Oliver Calledo

October 25th, 2019 DETAILS arrow_drop_down
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The site is very helpful and user friendly.

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Bob Dean

October 25th, 2019 Johns Island, SC DETAILS arrow_drop_down
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I made a last minute trip to Australia from the US. Everything was booked up or very expensive. My wife found me a seat using CheapOair at half the price of the other on line booking sites. When one of the legs got canceled they sent me an email and booked me on the next flight out. Trouble was, that meant an overnight layover in a foreign airport. I called the CheapOair number on my booking and Annice got me rescheduled on the other legs to preclude the long layover. She had to twist some airline arms to do it but she persevered and I am one more happy customer of CheapOair.

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Larry Lipovsky

October 25th, 2019 Gig Harbor, WA

Very confusing on prices. Talking live person is the best.

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Joseph Grau

October 25th, 2019 Brooklyn, NY DETAILS arrow_drop_down
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It was a breeze dealing with this company. I'm pleased with my booking.

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Caroline Akhras

October 25th, 2019 DETAILS arrow_drop_down
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Rated 0/5 I have asked over and over again to be served properly based on what I paid for. Till now, I have not been served,, more than two weeks...14 days Unprofessional: charged me for services I should not pay for and refused to send back the money; moreover, provided information that is not true..

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Leila

October 25th, 2019 Mill Valley, CA DETAILS arrow_drop_down
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Greatest site easy!!! Very good app also !

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Robert

October 25th, 2019 Midland, TX

great service easy to use and found the cheapest flight

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E Fox

October 23rd, 2019 Pasco, WA DETAILS arrow_drop_down
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After I booked my flight online there was a additional charge to my credit card that I did not authorized. There was an email asking me to be part of some program for the airline but I did not even opened it. I do not understand why I got that charge.

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Joe Montoya

October 23rd, 2019 Lewisville, TX DETAILS arrow_drop_down
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Excellent communication on phone and emails.

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Andrea Duncan

October 23rd, 2019 Columbus, OH DETAILS arrow_drop_down
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smooth tansaction overall. flights were inexpensive and plentiful. A great experience for a first-time customer. i recommend this site to anyone looking for a great deal!

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mjcast

October 22nd, 2019 Corona, CA

The site was easy to use and compare with the prices and hours with other airlines.

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Steve

October 22nd, 2019 DETAILS arrow_drop_down
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Very fast service. Good layout of information, easy to use. Great prices and good routes

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Michael J Wehr

October 21st, 2019 Ormond Beach, FL DETAILS arrow_drop_down
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You changed my itinerary and I went from a 7 hour to less than 4 hour layover to get from one airport to another. With a 7 hour layover I could ride subway and bus to get from Washington National airport to Dulles for about $10, now I'll have to go by taxi or airport limo for 5 to 10 times the money. I am not happy.

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leo de la Cruz

October 21st, 2019 Fairview, NJ DETAILS arrow_drop_down
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excellent service throught the yrs. I have been using your company and i have no major issues. Thanks a lot .

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GeeGee#22

October 21st, 2019 Shreveport, LA

Easy to use. Good ticket comparison with the airlines.

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Phil

October 21st, 2019 Mount Sterling, KY DETAILS arrow_drop_down
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It's always easy to use Cheap O Air. I use them every time I fly.

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Donna M. Pfau

October 21st, 2019 Keyport, NJ DETAILS arrow_drop_down
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Pleasant easy transaction and professional assistance!

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Mam Sokunthea

October 21st, 2019

I would like to let you know that, it is my first time for booking.

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Myrna L Ramirez

October 21st, 2019 Colton, CA

It was easy to book and plenty options to choose from.

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Wanda Bower

October 21st, 2019 Kitty Hawk, NC DETAILS arrow_drop_down
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very good fast and worth it emailed me with updates and took great care of me, haven't went on the trip yet so don't know how good they are. will let you know more once I have made the trip, got me on Quantas which is a great airlines

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Dana

October 21st, 2019 Bloomingburg, NY DETAILS arrow_drop_down
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My son visits me several times a year from another state. I am always able to find affordable and even great deals on flights for him and often times his friends as well.

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Iacob Mihai

October 21st, 2019 DETAILS arrow_drop_down
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Website easy to use. No hidden or additional costs. Finds connections between airlines alliances.

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Abdurahman Saber

October 21st, 2019 DETAILS arrow_drop_down
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I did not seat selection to the cart, you cannot just add it by yourself and try to withdraw it from my account, this is not acceptable

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Terry Schulz

October 21st, 2019 Archer, FL

Emailed for confirmation quickly. It was helpful for that.

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Reem

October 21st, 2019 DETAILS arrow_drop_down
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Friendly and offers good deals. Checking all travelers requirements before check out from the booking site. Offers hotels and transportation in different budgets.

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Jesus rodriguez

October 21st, 2019 Phoenix, AZ

Cheap good tickets at affordable short notcice.

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Andrew Sparks

October 18th, 2019 Harlingen, TX DETAILS arrow_drop_down
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Telephone staffer did not honor $50 off promotion offer. Gave me $5 off saying he was unable to obtain a fixed price as airlines were constantly changing prices.

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Asif

October 18th, 2019

CheapOAir has been on the top to provide the cheapest deals on tickets on a competitive purpose

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Teresa Moore

October 18th, 2019 Pontiac, MI

Awesome experience I enjoyed the easy navigation

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Josie

October 18th, 2019 Downingtown, PA

So far, easy and fast. Car rental price offered was reasonable so I took advantage of that, also.

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Leo Anjelo Abustan

October 17th, 2019 San Jose, CA

It's a simple site and the prices are reasonable.

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JWILL'S TRAVEL

October 17th, 2019 DETAILS arrow_drop_down
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Because of the ease at which I was able to book the ticket.

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Linnea

October 17th, 2019 Oregon City, OR DETAILS arrow_drop_down
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My daughter is going to college outside Washington DC and we live across country in Portland, Oregon. Cheapo Air makes it easier to coordinate flights that will ft in with her complicated schedule and shuttle system to and from her college campus. Thanks so much Cheapo Air for helping parents re-unite with their college age children for the Holidays!

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Dman1992

October 17th, 2019 Martinsburg, WV

It was great. Fast and easy to understand.

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Snap

October 17th, 2019 Sacramento, CA

good experience with the company. so far i recommend!

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Tselha

October 17th, 2019 Elmhurst, NY

Found the cheapest air ticket and it’s easy to book!

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Carlos Grosman

October 16th, 2019 Meridian, MS DETAILS arrow_drop_down
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Good job and good price. I got a good assistance too.

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Bill Viser-Tausch

October 16th, 2019 DETAILS arrow_drop_down
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I made the wrong departure date instead of 17 Nov I pressed 14 Nov The cost of change is too high for a pensioner Older people need/demand more flexibitilty.

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Dorothy Roland

October 16th, 2019 Falls Church, VA DETAILS arrow_drop_down
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user-friendly and one-stop shop for good prices.

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Ahad Badar

October 16th, 2019 Balsam Lake, WI DETAILS arrow_drop_down
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I bought a return flight from Bangkok to Los Angeles with southern china airline having an 18 hours layover at the Shenyang international Airport. After I bought the ticket i received an amendment in my travel itinerary 6 times. This made me jittery and I called the Southern China Airline helpline. From there I learnt that for this connection I need a transit visa to China. Which is a surprising thing because I have never had an experience where you needed a visa for a connecting flight. Later I realized that China does not offer transit visas in Pakistan to Pakistani passport holders. I should have been informed of this kind of requirement on my connection in advance and if i needed any sort of visa for my transit but i wasnt informed. in fact my flight schedule was changed 6 times and later on i found out that i can not even take this flight because of the weird kind of a connection on this airport. cheapoair should know the terms and conditions like these and inform the buyer in advance as this is a very odd case. now my entire money is wasted.

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Martin W Dirker

October 16th, 2019 Aurora, IL DETAILS arrow_drop_down
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It was an easy and pleasant experience to book my flights. Very quick.

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Jeanette

October 16th, 2019 Mililani Town, HI

This was easy to book and everything is set----I will use this site when I book my next trip and will tell my friends