Founded in 2005, CheapOair is a travel booking site with a unique search engine that allows users to search over 450 airlines simultaneously to find the best possible ticket prices. CheapOair offers 24/7 customer service and has been featured in the New York Times, the Huffington Post, and Travel and Leisure, among other publications.
Keep reading for pros and cons, plus CheapOair reviews from real customers.
CheapOair has created a platform that allows travelers to find affordable and complete vacation deals at a discounted rate. Through its innovative data collection technology, CheapOair gathers and filters travel information and presents the most applicable search results, making it easy for travelers to navigate and book their reservations.
CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:
CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone.
CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money by using this functionality. Other site features that travelers may find useful include the following:
The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected departure or arrival date.
Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.
Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction, with each successive booking. They can even get $25 for referring a friend.
Rewards members get up to 20% off flights and up to 55% off hotel bookings, 6 times rewards points for every booking, an account history to easily reference your upcoming or previous reservations.
Shoppers planning to return should know that you can earn 2-6 times more points when you book through the mobile app.
In addition to the rewards program, a CheapOair credit card is also available to help earn points towards future airfare or reservations. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank offer several benefits.
Six months special financing is also available.
CheapOair Visa Signature:
Price match promise: A price guarantee which allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip air ticket or hotel reservation made through the website.
Flight & Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up to 5 people.
CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they would like to be a bit more comfortable during their ride.
CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be done entirely online), but there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:
Points can be earned just for signing up (up to 500 points upon enrollment), but a high number of points is required in order to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations.
Don’t get me wrong. We love that CheapOair has 24/7 customer service. The issue is that, while getting immediate, human-based assistance for your problem, you may rack up some fees. It costs more money to book over the phone than through the website, as well as a few other things, like cancelations. Trips booked over the phone may incur bigger service fees.
CheapOair charges service fees on their transactions:
The service charges may be much more if you book over the phone with customer support, or choose certain vacation packages, upgraded business class and first class fare, or plan on multi-city airfare trips. Fees are also subject to change.
CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.
Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time period, your refund is gone.
Additionally, most bookings and service fees are non-refundable after 24 hours.
Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened.
Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first class tickets cost $100 to cancel with the rest being refunded to future credit.
If you don’t want credit for a future flight, the cancelation fee is $100 for domestic economy, and $250 for international economy flights and all business and first class tickets. Additionally, fees to change your tickets range from $100 to $250.
Special offers, discounts, or cancelation rates are available for a for military personnel, natural disasters, the bereaved, and the visually impaired.
All cancelations must be done over the phone with customer service.
Good review of flight information within requested parameters. Additional costs spelled out when flight booked. Found seat booking confusing. In almost every case the added cost seats were all that could be viewed. Yet the system then allowed the use of a no cost seat if available. Interesting process. Give yourself time to review all options as they do provide a sufficient plus number. Good experience.
Avery wide choice of flight s and good prices Now excellent follow up service
I use cheapoair for all of my travel needs. They definitely have the best prices- indicated by their name lol. They give out a lot of promo codes so it is very easy to get a good deal on their site. Would definitely recommend.
Megan A McEvoy
As an out of state college student, CheapOAir has been a great resource for me to find flights home at the best price. I am constantly checking this website for fare so I can plan my trips home, and it has been really helpful! Without CheapOAir I would not make it home for the holidays and special occasions!
My only complaint...(first time customer) is the charge for a carry on,
I got the ticket all right, quick and with PROMO code. I paid 10 USD to Cheapoair, and now I can fly.s
Most of my bookings I do with CheapOair. Customer service is also great as one time i made a mistake and booked an incorrect flight and they help me immediately to cancel and get a refund.
Raphael Joel Twitchell
Always fast, reliable, and cheap! Always a great site to visit.
Confusing I don’t fly and doing this by myself is stressful
I THINK THAT THE PRICES ARE VERY GOOD COMPARED TO OTHER COMPANIES. I HOPE YOU STILL KEEP THE GOOD PRICES
I was very easy to book my flight.Thank you
All good, apart from being able to choose, or at least see the sit on the plane. Info about number of luggage not clear until after payment done.
why cant I get points for recently booked trips . these were booked after I downloaded the apps. but they were done iwthin the last 6 weeks.
Great service! Great prices! Definitely will be back.
Very efficient and convenient! Love how easy it was!
Very fast and easy to search for the best deals and find the cheapest flight
VERY USER FRIENDLY AND VERY DETAILED I AM NOT A FREQUENT FLYER BUT I MAY BECOME ONE VERY SOON.
TRACY L EDWARDS
Good prices, a lot to chose from. Easy to use.
easy to manuever, could have more of a diverse set of airlines to compare
Not difficult to book with CheapOAir. At over 6 feet tall an aisle seat is important to me.
Checking in & printing boarding pass are not possible on your website. Can't do it through American either, as you use different numbers.
I have booked numerous times with CheapOAir, they have very reasonable prices. They also have a phone number in New Zealand you can call if you need to change any bookings. Very Happy with CheapOair.
Great customer service easy only planning
easy to use the website and cheaper compare to other website
The trip is overcharged and there was no clear description for the charges. Unable to cancel the trip too.
great price easy to deal with. kept me informed
I shouldn't have had to call about whether a backpack was considered luggage, but with an understanding that they're a lot of information that others would want also. I'm just glad my call to the service was able to answer this question
CheapOair just makes booking a flight so easy. Very happy with customer service and I can’t think of anything negative.
Matthew J Miller
Great rates, smooth and simple site! I would definitely refer this site for folks.
MY RESPONSE TO COLLECTIONS: I followed your terms of service and I requested change to pick up location for the car. The person I spoke with would not help me with that thus the reason I had to purchase another car rental in Dallas TX when I missed my flight due to changing of gates at the last minute and Frontier never made an announcement about it until I went up to their desk asking where the plane was. Their failure to provide everyone with this update in flight is not on me. Multiple other people missed this same flight because of this. I even called Hertz and they said I had to call who I booked the car with for changing of pick up locations. This is complete failure on cheapo air for not supporting and providing service in the middle of all the chaos I was going through trying to get down to Texas to tend to my sick mother. This is a dispute for the entire amount of 341.12 for services not rendered and I will not pay a dime of it. I have re-disputed with American express I require no further communication from you concerning this issue. I suggest you fix your services and operations concerning bundle bookings including rental cars as flight issues can result in changing of pick up locations for rentals in case you didn't know and you are loosing customers because of this. TOS STATES: "CheapOair will charge a service fee of $10 for cancellations or a change of reservation." I was in the airport waiting and ready to pay 10 bucks to change pick up locations and you failed to provide this service per your own terms of service. NOT MY FAULT NOT MY DEBT. CHEAPOAIR UNDOCTORED REPLY: We are just a travel agent who booked ticket for customer. We followed Airlines policy if Airlines make any changes which is totally out our control. Our agent call car vendor to help you changing the pick up point however they denied for any changes. So if you missed your flight due to Airline make changes you should be calling Airline for any compensation. please be informed this car rental amount you paid is non refundable.
I wanted a very affordable ticket, cheapoair led to great choices, 4 month from my flight , great deal ...
I didn't like being charged $55.43 for baggage when all I have is a small carry on case. I was not asked about bags when I made the booking
So far so good - my flights were easy to find and the combinations I needed where there.
we managed to find good flights at very affordable prices to meet our travel criteria
Excellent all around! Thank you for taking the stress out of travelling and reservations and leaving money in our pockets to enjoy the trips even more!
I lost my mom n needed to make ticket change. I was told I would have to pay 358+ as well as 310.00 ticket I had already purchase to make change.
easy to select the flights I wanted but not very clear about the baggage's permitted.
So far everything is ok book was easy. Will us again
Very easy to use. I would recommend this to everyone.
Love this site. It is simple and find good prices.
My experience was good until I tried to change my flight. I was told it would cost an additional 900.00 to change my flight that’s book all the way in May 2020. I should not have to pay that much to move a flight when it’s that far in advance
nice place Easy procedures
It's fast, convenient and friendly to a user.
So far so good. I was sent all of my information in a timely fashion so that was a good thing.
Easy to navigate and understand the online website
Cheapoair presents the best flight deals, clear instructions and follow-up .
it's easy to follow the instructions for booking
CHARGES ON TOO MANY ITEMS AND INSTRUCTIONS ARE NOT CLEAR..
I have been fully satisfied with the personalized service extended by CheapOAir.
Booking was extremely simple and pricing affordable