Founded in 2005, CheapOair is a travel booking site with a unique search engine that allows users to search over 450 airlines simultaneously to find the best possible ticket prices. CheapOair offers 24/7 customer service and has been featured in the New York Times, the Huffington Post, and Travel and Leisure, among other publications. 

Keep reading for pros and cons, plus CheapOair reviews from real customers.

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The Good

  • Technology
  • Travel Accommodations
  • Search Engine Functionality
  • Reviews
  • Rewards
  • Customer Service Policies

Technology

CheapOair has created a platform that allows travelers to find affordable and complete vacation deals at a discounted rate. Through its innovative data collection technology, CheapOair gathers and filters travel information and presents the most applicable search results, making it easy for travelers to navigate and book their reservations.

Travel Accommodations

CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:

  • Flights
  • Hotels
  • Car rentals
  • Cruises
  • Vacations packages

CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone. 

Search Engine Functionality

CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money by using this functionality. Other site features that travelers may find useful include the following:

  • Flight Watcher - Look for the cheapest flights at the most desirable departure/arrival times
  • Seat Selector - Pick and reserve your seat on designated flights with participating airlines
  • Trip Manager - After reserving trip accommodations, manage tickets and other booking details from a mobile device
  • Deal Browser - With mobile-exclusive deals, travelers can browse discounts on vacations and reservations

The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected departure or arrival date. 

Reviews

Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.

Rewards

Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction, with each successive booking. They can even get $25 for referring a friend. 

Rewards members get up to 20% off flights and up to 55% off hotel bookings, 6 times rewards points for every booking, an account history to easily reference your upcoming or previous reservations. 

Shoppers planning to return should know that you can earn 2-6 times more points when you book through the mobile app. 

In addition to the rewards program, a CheapOair credit card is also available to help earn points towards future airfare or reservations. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank offer several benefits. 

  • Earn 1 Member Reward Point and 6 Credit Card Reward Points for every $1 spent with the card on CheapOair.com
  • 4 points for ever dollar spent on dining
  • 2 points for every dollar spent anywhere else

Six months special financing is also available. 

CheapOair Visa:

  • Emergency card replacement
  • Emergency cash disbursement
  • Roadside dispatch

CheapOair Visa Signature: 

  • CheapOair Visa Benefits 
  • Lost luggage reimbursement 
  • Trip cancellation/interruption
  • Travel accident insurance

Customer Service Policies

Price match promise: A price guarantee which allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip air ticket or hotel reservation made through the website. 

Flight & Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up to 5 people. 

The Bad

  • Limited Car Models
  • Reward Restrictions
  • Customer Service & Service Fees
  • Cancellation Policy

Limited Car Models

CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they would like to be a bit more comfortable during their ride.

Reward Restrictions

CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be done entirely online), but there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:

  • Flights: Earn 1 point per every $1 spent on flights
  • Hotels: Earn 3 points for every $1 spent on hotel rooms
  • Car rentals: Earn 3 points for every $1 spent on car rentals
  • Vacation deals: Earn 1 point for every $1 spent on trip "extras"

Points can be earned just for signing up (up to 500 points upon enrollment), but a high number of points is required in order to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations. 

Customer Service & Service Fees

Don’t get me wrong. We love that CheapOair has 24/7 customer service. The issue is that, while getting immediate, human-based assistance for your problem, you may rack up some fees. It costs more money to book over the phone than through the website, as well as a few other things, like cancelations. Trips booked over the phone may incur bigger service fees. 

CheapOair charges service fees on their transactions: 

  • Air tickets: up to $35 per passenger, per ticket. 
  • Hotel reservations: up to $32 per night, per room
  • Car rental up to $25, per rental

The service charges may be much more if you book over the phone with customer support, or choose certain vacation packages, upgraded business class and first class fare, or plan on multi-city airfare trips. Fees are also subject to change. 

Cancellation Policy

CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.

Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time period, your refund is gone. 

Additionally, most bookings and service fees are non-refundable after 24 hours

Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened. 

Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first class tickets cost $100 to cancel with the rest being refunded to future credit. 

If you don’t want credit for a future flight, the cancelation fee is $100 for domestic economy, and $250 for international economy flights and all business and first class tickets. Additionally, fees to change your tickets range from $100 to $250. 

Special offers, discounts, or cancelation rates are available for a for military personnel, natural disasters, the bereaved, and the visually impaired. 

All cancelations must be done over the phone with customer service. 

The Bottom Line

CheapOair uses innovative data collection technology to help customers book several different travel accommodations, including flights, hotels, rental cars, cruises, and vacation packages. The company provides a search engine functionality and traveler reviews to help users find exactly what they are looking for, so finding cheap flights and hotel reservations are easy. 

Joining CheapOair for the rewards program can help you get a great deal, while getting the credit card offers you the opportunity to earn even more points towards future online booking savings.

However, if a customer does end up booking travel accommodations and then decides to cancel the reservation, they can expect to pay a steep fee. In addition, CheapOAir's car models are limited and its rewards program is somewhat restrictive.

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User Reviews

Star Rating

4.2
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364 Reviews

Review Breakdown

5 star
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Sentiment Criteria

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Abel

November 19th, 2019 North Miami Beach, FL

Excellent way to purchase airplane tickets for the best fare

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Haviva Horvitz

November 19th, 2019 Cincinnati, OH DETAILS arrow_drop_down
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Other than typing my issues over and over again, I seem to have no way to complain and get any help. I completed a form, was sent an email, clicked on the connection and was sent here to type my problems again. That is not helping, as much as adding to the frustration.

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Damion Bergin

November 19th, 2019 Providence, RI DETAILS arrow_drop_down
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Everything went well you guys found me the lowest price I do appreciate that everything went well

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YoSoHappy

November 19th, 2019 Lindenhurst, NY DETAILS arrow_drop_down
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Always easy to navigate cheapOair. Definitely recommend this site to everyone looking to travel. I have been using this site for 4 years now.

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kevin m smith

November 19th, 2019 Troy, NY DETAILS arrow_drop_down
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was very easy ,,and fast to do ,, like how nice it was to book a flight

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Guillermo duarte

November 19th, 2019 DETAILS arrow_drop_down
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Its to easy and good, they have the best price un fluis

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Nigel Charles

November 19th, 2019 DETAILS arrow_drop_down
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Very easy and smooth transaction process. Will use them again in the future.

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Cassandry Redmond Keys

November 19th, 2019 Greer, SC

I noticed a typo in the spelling of my surname and it now will cost $35 to change. I have spent all I had booking this flight to get to my mom's funeral. I called within 5 minutes of making the booking.

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Judy

November 19th, 2019 Leola, PA

This is the first time I used CheapOAir and I was able to book the flight quickly and even saved money compared to another site!

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Wendy Snyder

November 19th, 2019 Murrieta, CA DETAILS arrow_drop_down
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Great rates and the site is easy to navigate.

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D Jean McBride-Samuels

November 19th, 2019 Jenks, OK DETAILS arrow_drop_down
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Best Value I have seen and so flexible. As you go or upon returning you don't have to travel the same way you came. This allows me to stop off and visit friends or relatives as I want. Thanks, the airline sites don't give me all of this.

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John Florez

November 19th, 2019 Colorado Springs, CO

Love the site ,easy to use and I am not versatile in computer

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Carol Paaske

November 19th, 2019 Solvang, CA DETAILS arrow_drop_down
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Very difficult web site to navigate, not up front with booking change charges if changed or canceled within a few hours.

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Stella

November 14th, 2019 New York, NY DETAILS arrow_drop_down
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Alex has helped me book flights before. Great to have a feeling of continuity. Weplayed around with dates and got what l wanted.

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Lorna Lewis

November 14th, 2019 Yuma, AZ DETAILS arrow_drop_down
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The booking went seamlessly. The process was easy to understand. Cheap O Air gave a reasonable rate for my booking. Thanks.

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Victor M Gomez

November 14th, 2019 The Bronx, NY DETAILS arrow_drop_down
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Easy on booking my trip. Availability of days is stupendous

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Ismenia

November 14th, 2019 Dallas, TX

The website was very easy to use and quick to book!

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A. Rajagopalan

November 13th, 2019 Farmington, MI DETAILS arrow_drop_down
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Very good options. Very good service. Please keep it up!

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Myrna Wattley

November 13th, 2019 Fulshear, TX DETAILS arrow_drop_down
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My experience was time-consuming, but finally satisfying when I completed the booking!!!

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Nina

November 13th, 2019

Excellent service. Quick feedback and emails about changes and reminders.

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Teddy

November 13th, 2019 Indianapolis, IN

I thought it is going to be very complicated to do at first but it was amazingly easy to do and it was perfect for me. Thank you!

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I'm flying like a big bird

November 13th, 2019 Aldie, VA

Three times attepted to book the flight. Waited in vain 20 mins each time

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Parambir singh

November 13th, 2019 DETAILS arrow_drop_down
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It is easy to work out the details are easy to navigate cheapoair give full details of baggage and cabin baggage where we get 2 bags free for checkin also it give the ticket details by email immediately on booking only thing is that indian international credit cards can’t be paid on the payment nice site overall

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Greg D

November 13th, 2019 Wilmington, DE DETAILS arrow_drop_down
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Very helpful representatives and easy to use

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Richard Hall

November 13th, 2019 DETAILS arrow_drop_down
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Cheapoair was easy to use and much more user friendly than Expedia. I look forward to a trouble free trip.

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Gayle

November 13th, 2019 Quincy, MA DETAILS arrow_drop_down
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Great experience - easy and cheap! Received my itinerary immediately with my confirmation. Plane is full, so I am unable to choose my seat - maybe I'll get into first class!!!

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Jean

November 13th, 2019 Denver, CO DETAILS arrow_drop_down
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Great site with good pricing and reservation options.

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TONIA

November 13th, 2019

VERY SATIFIED AND VERY EASY SIGHT TO USE

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Sandi

November 13th, 2019 North Myrtle Beach, SC

Pretty easy from start to finish, it was a very user friendly experience

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Sheila Schwartz

November 13th, 2019 Colorado Springs, CO DETAILS arrow_drop_down
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I love making reservations through CheapOAir...always easy, always the best price!!

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KenCros

November 13th, 2019 Sun Valley, CA DETAILS arrow_drop_down
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All seems well. I like the affordable price. Thanks.

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Betzaida Santana

November 13th, 2019 Kissimmee, FL DETAILS arrow_drop_down
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I always have with you guys customer service and details

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Cindy

November 13th, 2019 Des Moines, IA DETAILS arrow_drop_down
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I appreciate the ease of the booking site and program. I appreciate being able to get responses in a timely manner when I’ve had questions about flights. The only negative I’ve experienced is last minute flight changes, which I understand may not be the fault of CheapO air.

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Mirek

November 13th, 2019 Passaic, NJ

Very quick and professional service it was so easy way to booking the airplane ticket at not expensive price and short time before departure.I received confirmation of the buying ticket so quick. I will recommend this website to my family members and also to my friends , all of them will know about so easy way to buy airplane ticket.

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lynn

November 13th, 2019 DETAILS arrow_drop_down
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so far so good! Great price on airfare for an airline that is GOOD...no Spirit/Frontier this time. YEAH!

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Do Hyung Kim

November 13th, 2019 Montclair, CA

Impressed with the majority of the customer service personnel in resolving complex airflight schedule issue including unexpected airline cancellation etc. I have used other airticket agency services before, and I noticed Cheapoair has provided a great deal of airticket as well as afforable schedule suited to my travel for business and personal reasons.

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Stan Tumilowicz

November 13th, 2019 Rockford, IL DETAILS arrow_drop_down
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I already wrote one. But again, you send so many emails/alerts about hotels, rental cars, useless Boarding pass $3, that its hard to locate my itinerary! When I di find it it's small, not clear.

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Lynn Hiser

November 13th, 2019 Naples, FL DETAILS arrow_drop_down
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Took me less than 15 min to get a cheap flight!

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Herbert Price

November 13th, 2019 Greenville, NC

It was easy to find what we needed. The rates hit our budget just right. Thank you

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Carolina

November 13th, 2019 Moline, IL DETAILS arrow_drop_down
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I love it is so easy and affordable.....

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Albert Vena Tunupopo

November 13th, 2019 Gardena, CA DETAILS arrow_drop_down
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awesome,, keep up the good work,, inform customer ,,,, get low prize tickets... thank u...

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Tony

November 12th, 2019 Riverton, UT DETAILS arrow_drop_down
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Was hoping CheapOAir offered a better, more thorough selection on flights. Turns out it was just an average travel site. Probably won't use again.

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Ramone

November 8th, 2019 DETAILS arrow_drop_down
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low prices and ease in acquiring tickets

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Dee Black

November 8th, 2019 Twinsburg, OH DETAILS arrow_drop_down
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I was able to book my flight with minimal issues.

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Sue Anderson

November 8th, 2019 San Marcos, CA DETAILS arrow_drop_down
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It's the first time I have travelled in over 3 years and the process seems more complicated than the last time I booked through another website. I don't know if it is just that the process is more complicated today or if it is the way in which CheapOAir works

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srkh2006

November 8th, 2019 Rahway, NJ DETAILS arrow_drop_down
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even after paying for the extra baggage 2 months in advance, when i went to airport, i had to pay for baggage, because cheap o air did not pay the amount to airlines.

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sandra Leon

November 8th, 2019 Venus, TX DETAILS arrow_drop_down
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always the best prices. easy to navigate.

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William

November 8th, 2019 New Haven, CT DETAILS arrow_drop_down
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Easy process and quite a relief. I will recommend.

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Carol Wylie

November 8th, 2019 Jefferson City, MT DETAILS arrow_drop_down
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Easy to process travel plans. It’s convenient to be able to secure flights, hotels and car rentals at the same time.

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Mofate Fuimaono

November 8th, 2019

Very wonderful service and I want you to keep it up a great job for people of the world. Well done and looking forword to book through you CheapOair next time