Founded in 2005, CheapOair is a travel booking site with a unique search engine that allows users to search over 450 airlines simultaneously to find the best possible ticket prices. CheapOair offers 24/7 customer service and has been featured in the New York Times, the Huffington Post, and Travel and Leisure, among other publications. 

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The Good

  • Technology
  • Travel Accommodations
  • Search Engine Functionality
  • Reviews
  • Rewards
  • Customer Service Policies

Technology

CheapOair has created an online travel agency platform that allows travelers to find affordable and complete vacation deals at a discounted rate. Through its innovative data collection technology, CheapOair gathers and filters travel information and presents the most applicable search results, making it an easy travel site for travelers to navigate and book their reservations.

Review Icon

Customer Review: Bryndie from Minnesota

"Awesome place to find flights on a budget. Pretty thorough search and it’s nice to have it all in one place."

Travel Accommodations

CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:

  • Flights
  • Hotels
  • Car rentals
  • Cruises
  • Vacations packages

CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone. The company also offers forms of travel insurance for travelers who want it.

Search Engine Functionality

CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money with a cheap flight by using this functionality. Other site features that travelers may find useful include the following:

  • Flight Watcher - Look for the cheapest flights at the most desirable departure/arrival times
  • Seat Selector - Pick and reserve your seat on designated flights with participating airlines
  • Trip Manager - After reserving trip accommodations like a vacation package, manage tickets and other booking details from a mobile device
  • Deal Browser - With mobile-exclusive deals, travelers can browse discounts on vacations and reservations

The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected travel date, and usually results in a cheaper flight.

Reviews

Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.

Rewards

Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction, with each successive booking. They can even get $25 for referring a friend. 

Rewards members get up to 20% off flights and up to 55% off hotel bookings, 6 times rewards points for every booking, an account history to easily reference your upcoming or previous reservations. 

Shoppers planning to return should know that you can earn 2-6 times more points when you book through the mobile app. 

In addition to the rewards program, a CheapOair credit card is also available to help earn points towards future airfare or reservations. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank offer several benefits. 

  • Earn 1 Member Reward Point and 6 Credit Card Reward Points for every $1 spent with the card on CheapOair.com
  • 4 points for ever dollar spent on dining
  • 2 points for every dollar spent anywhere else

Six months special financing is also available. 

CheapOair Visa:

  • Emergency card replacement
  • Emergency cash disbursement
  • Roadside dispatch

CheapOair Visa Signature: 

  • CheapOair Visa Benefits 
  • Lost luggage reimbursement 
  • Trip cancellation/interruption
  • Travel accident insurance

Customer Service Policies

Price match promise: A price guarantee which allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip flight ticket or hotel reservation made through the website. 

Flight & Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up to 5 people. 

CheapOair Promo Code: CheapOair will also offer a promo code for different reasons each day. Some examples include senior discounts, student discounts, and military discounts. Travelers can use a promo when booking to save a little more on an airline ticket.

The Bad

  • Limited Car Models
  • Reward Restrictions
  • Customer Service & Service Fees
  • Cancellation Policy

Limited Car Models

CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they would like to be a bit more comfortable during their ride.

Reward Restrictions

CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be done entirely online), but there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:

  • Flights: Earn 1 point per every $1 spent on flights
  • Hotels: Earn 3 points for every $1 spent on hotel rooms
  • Car rentals: Earn 3 points for every $1 spent on car rentals
  • Vacation deals: Earn 1 point for every $1 spent on trip "extras"

Points can be earned just for signing up (up to 500 points upon enrollment), but a high number of points is required in order to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations. 

Customer Service & Service Fees

Don’t get me wrong. We love that CheapOair has 24/7 customer service. The issue is that, while getting immediate, human-based assistance for your problem, you may rack up some fees. It costs more money to book over a phone call with a booking agent than through the website, as well as a few other things, like cancelations. Trips booked over the phone may incur bigger service fees. 

CheapOair charges service fees on their transactions: 

  • Air tickets: up to $35 per passenger, per ticket. 
  • Hotel reservations: up to $32 per night, per room
  • Car rental up to $25, per rental

The booking fees may be much more if you book over the phone with a customer support travel agent, or choose certain vacation packages, upgraded business class and first class fare, or plan on multi-city airfare trips. Fees are also subject to change.

Cancellation Policy

CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.

Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time period, your refund is gone. 

Additionally, most bookings and service fees are non-refundable after 24 hours

Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened. 

Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first class tickets cost $100 to cancel with the rest being refunded to future credit. 

If you don’t want credit for a future flight, the cancelation fee is $100 for domestic economy, and $250 for international economy flights and all business and first class tickets. Additionally, fees to change your tickets range from $100 to $250. 

Special offers, discounts, or cancelation rates are available for a for military personnel, natural disasters, the bereaved, and the visually impaired. 

All cancelations must be done over the phone with customer service. 

The Bottom Line

CheapOair uses innovative data collection technology to help customers book several different travel accommodations, including flights, hotels, rental cars, cruises, and vacation packages. The company provides a search engine functionality and traveler reviews to help users find exactly what they are looking for, so finding cheap tickets and hotel reservations are easy. 

Joining CheapOair for the rewards program can help you get a great deal, while getting the credit card offers you the opportunity to earn even more points towards future online booking savings.

However, if a customer does end up booking travel accommodations and then decides to cancel the reservation, they can expect to pay a steep fee. In addition, CheapOAir's car models are limited and its rewards program is somewhat restrictive.

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User Reviews

Star Rating

4.0
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406 Reviews

Review Breakdown

5 star
58%
4 star
18%
3 star
5%
2 star
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1 star
16%

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Dianne

November 22nd, 2019

CheapOAir made good on a mistake on my ticket and refunded the charge of name change which I thoroughly appreciate. They were very helpful. They followed up on a complaint I had with a sales rep and I am happy with the result.. The reason I gave a 3 instead of a 4 was the sales rep had put me through a lot of anguish during a difficult time. Thank You for correcting his mistake.

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Bennett Sheerman

November 22nd, 2019 Newport, NH DETAILS arrow_drop_down
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Reasonable rates Excellent service Flight attendants are very courtious.

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rodeojo

November 21st, 2019 DETAILS arrow_drop_down
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so far so good except the rate of exchange is not good. I pay in Canadian so wish you quoted amount in canadian not just US. will give a higher rating when safely landed in Mumbai on the 5th Jan

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Adriana

November 21st, 2019 DETAILS arrow_drop_down
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What makes the difference is to able to call if there is any problem and someone will answer the phone quickly and help you to solve your problem.

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DRDixonYoung

November 21st, 2019 Houston, TX DETAILS arrow_drop_down
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I received my booking info but a red message saying I chose an alternative airport is very confusing

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ROBERT TREMBLAY

November 21st, 2019 DETAILS arrow_drop_down
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IT'S VERY HARD TO MAKE A RESERVATION .

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Alejandra Matus

November 21st, 2019 Brooklyn, NY DETAILS arrow_drop_down
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Cheaper than enybodyelse, reliable service

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Bill Bacher

November 21st, 2019 Jacksonville, FL DETAILS arrow_drop_down
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nice price on last minute flight thank you very much

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Steve M

November 21st, 2019 Osprey, FL

I've used CheapOAir for several years booking both domestic and International flights. It is an efficient and comprehensive website for comparing the myriad options available these days. I especially like its feature of showing alternative dates and/or airport locations.

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Abdullah Alshehri & Cathy Money

November 21st, 2019 Pensacola, FL DETAILS arrow_drop_down
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This is the second time we choose to deal with CheapOAir for our travel plans. We are quite satisfied with their speedy and convenient services not to mention reliable. Everything aspect of the booking on line process is made easy.

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Ron

November 21st, 2019 Mt. Pleasant, SC DETAILS arrow_drop_down
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Booking with CheapOAir is easy and I feel it gives me the flight options.

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David Cheddie

November 21st, 2019 Brooklyn, NY DETAILS arrow_drop_down
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Really Great so far it is very easy to navigate

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Jacqualyn Ramirez

November 21st, 2019 Pinellas Park, FL

The booking experience was "A" OK ! I was very pleased with the service. Bradli was the booking agent I spoke to.

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Logan

November 21st, 2019 Clermont, FL DETAILS arrow_drop_down
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Very smooth straightforward experience!! Thank you for making it easy and cheap!!

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Briana

November 20th, 2019 Orange, CA DETAILS arrow_drop_down
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This is the second time I’ve used this website and the second time I’ve had issues. I chose the more expensive flight in order to include the checked bag and choose my seat and of course now this is not showing anywhere on the confirmation.

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Ken McKiernan

November 20th, 2019 Prosser, WA DETAILS arrow_drop_down
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Cheap tickets are great, but luggage fees are ridiculous! I’m going to mail my clothes ahead of time. Sad

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Daryl

November 20th, 2019 Homosassa, FL

Thank you for being here! The site was very easy to use. No problems. Just abit annoying with parts that stop the experience. I just want to complete and review everything. After that then it's good to get my feedback.

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Ram

November 20th, 2019 Rockville, MD DETAILS arrow_drop_down
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So far good but goofed up on two fronts: 1. I was charged for seat selections which I thought was just a routine privilege as offered by most of the airlines. 2. I could not use coupons and gift cards due to the fact the site did not direct me to that and I missed on that.

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Wilfred

November 20th, 2019 Shelton, WA DETAILS arrow_drop_down
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It is always such of a nice experience to book a fly with you guys. the process is easy and simple. I do not like complex anymore that is why I like to use CheapOAir for my bookings.

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Tracy Kellett

November 20th, 2019

Fast and easy, really nice to deal with

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Rewat

November 20th, 2019 Reynoldsburg, OH

I just love the ticket booking experience from CheapOAir

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Lirim

November 20th, 2019 Quincy, MA DETAILS arrow_drop_down
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the tickets in the CheapOAir are really cheap.

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Daniel Rains

November 19th, 2019 Kansas City, MO

This was super easy and the site was user friendly!

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Thomas Sullivan

November 19th, 2019 Pompano Beach, FL DETAILS arrow_drop_down
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Took two phone calls just to get the booking details, first person LIED about updating the system and NEVER sent the new booking to ANY known e-mails

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ELTON

November 19th, 2019 White Sulphur Springs, MT DETAILS arrow_drop_down
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I FIND IT VERY HELPFUL FOR SOMEONE WHO DOESN'T TRAVEL OFTEN. AND A VERY GOOD PRICE THANK YOU

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Maudeline Ciguene

November 19th, 2019 Lake Worth, FL

Very patient representative to find what you need

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Arthur Barry Adoff

November 19th, 2019 Bangor, ME

So far cheap air has been very good on price and flights. I like the follow up and helpful and polite tone of correspondence.

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Donna Boswell

November 19th, 2019

It was fast cheap and easy, im grateful.

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Clark

November 19th, 2019 West Sacramento, CA DETAILS arrow_drop_down
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I want to know how to make it easier for me as a customer who has used this site many times to collect my points and use them for future flights.

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savan

November 18th, 2019 DETAILS arrow_drop_down
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Itried to book tickets with cehapo air and my creidt card was charged ( atleast tried) 4 times. This blocked my credit card. I had to call my bank to explain them the situation and then i lost the deal that i was looking for on the website.

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Linda Hinojosa

November 18th, 2019

Good service, easy, and clear, good website,

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Charles Peery

November 18th, 2019 Columbus, OH

It was alright. I had problem understanding my confirmation numbers However the problem was solved.

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Cynthia Yip

November 18th, 2019 Redwood City, CA

Price is comparable and easy access to the web site.

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Byron Paz

November 18th, 2019

The Website is wonderful. I am planing to visit United Kingdom and Ireland the next year and I am sure I got the best prices in the market. Other thing for I like to use CheapOAir is because in this site accept Payments with Paypal.

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michael baldwin

November 18th, 2019 Modesto, CA DETAILS arrow_drop_down
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great experience so far, its been pleasant and very informative and made easy. the on;y part I don't like is this part. I don't like to do surveys.

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David

November 18th, 2019 Orange Park, FL

Super efficient and great value! This will be my third tome using the company, no issues.

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Eric Deravin

November 17th, 2019 Yonkers, NY DETAILS arrow_drop_down
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good efficient, this is why people dont do review they want to keep it short and make it longer

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Jack Hayes

November 17th, 2019 Midland, TX DETAILS arrow_drop_down
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This is a great service. You get email reminders, updates, last minute changes are available.

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Crystal Qaffaf

November 17th, 2019 Trussville, AL

Very quick and easy. I appreciate the ease of purchasing a airline ticket.

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Haviva Horvitz

November 17th, 2019 Cincinnati, OH DETAILS arrow_drop_down
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Other than typing my issues over and over again, I seem to have no way to complain and get any help. I completed a form, was sent an email, clicked on the connection and was sent here to type my problems again. That is not helping, as much as adding to the frustration.

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Damion Bergin

November 16th, 2019 Providence, RI DETAILS arrow_drop_down
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Everything went well you guys found me the lowest price I do appreciate that everything went well

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YoSoHappy

November 16th, 2019 Lindenhurst, NY DETAILS arrow_drop_down
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Always easy to navigate cheapOair. Definitely recommend this site to everyone looking to travel. I have been using this site for 4 years now.

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kevin m smith

November 16th, 2019 Troy, NY DETAILS arrow_drop_down
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was very easy ,,and fast to do ,, like how nice it was to book a flight

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Guillermo duarte

November 16th, 2019 DETAILS arrow_drop_down
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Its to easy and good, they have the best price un fluis

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Nigel Charles

November 16th, 2019 DETAILS arrow_drop_down
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Very easy and smooth transaction process. Will use them again in the future.

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Lisbeth Caiaffa

November 16th, 2019 Miami, FL DETAILS arrow_drop_down
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Why am I not able to book seat and why do we I pay extra to reserve seat for a purchase ticket

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Abel

November 15th, 2019 North Miami Beach, FL

Excellent way to purchase airplane tickets for the best fare

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V eronica Bentley

November 15th, 2019 Winter Haven, FL

I was thrilled to be able to secure a flight within my budget. I have just been informed my brother in the UK has cancer throughout his body, with no pain. His hip bone is being eaten away. I knew I had to get to see him one more time. I am in the USA. I was able to secure 12 days with him due to family commitments here. I know the leaving will be a sad time, but I am glad for the chance. I have booked Gluton free food, otherwise I would be terribly sick. I have my seat booked and hopefully can sleep through the flight. Thank you all clerks were most helpful especially the last one. This for me is a compassion flight as I know I will never see my brother again. I am on a limited budget and when I heard of my brother's health I tried all major airlines to get a flight within my finances.

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Cassandry Redmond Keys

November 15th, 2019 Greer, SC

I noticed a typo in the spelling of my surname and it now will cost $35 to change. I have spent all I had booking this flight to get to my mom's funeral. I called within 5 minutes of making the booking.

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Judy

November 15th, 2019 Leola, PA

This is the first time I used CheapOAir and I was able to book the flight quickly and even saved money compared to another site!