Founded in 2005, CheapOair is a travel booking site with a unique search engine that allows users to search over 450 airlines simultaneously to find the best possible ticket prices. CheapOair offers 24/7 customer service and has been featured in the New York Times, the Huffington Post, and Travel and Leisure, among other publications. 

Keep reading for pros and cons, plus CheapOair reviews from real customers.

Top Ranked Companies

company logo
#2 Airbnb chevron_right
7.9 Overall Score
4.7
starstarstarstarstar_half
(148)
company logo
#3 Expedia chevron_right
7.9 Overall Score
4
starstarstarstarstar_border
(128)

The Good

  • Technology
  • Travel Accommodations
  • Search Engine Functionality
  • Reviews
  • Rewards
  • Customer Service Policies

Technology

CheapOair has created a platform that allows travelers to find affordable and complete vacation deals at a discounted rate. Through its innovative data collection technology, CheapOair gathers and filters travel information and presents the most applicable search results, making it easy for travelers to navigate and book their reservations.

Travel Accommodations

CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:

  • Flights
  • Hotels
  • Car rentals
  • Cruises
  • Vacations packages

CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone. 

Search Engine Functionality

CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money by using this functionality. Other site features that travelers may find useful include the following:

  • Flight Watcher - Look for the cheapest flights at the most desirable departure/arrival times
  • Seat Selector - Pick and reserve your seat on designated flights with participating airlines
  • Trip Manager - After reserving trip accommodations, manage tickets and other booking details from a mobile device
  • Deal Browser - With mobile-exclusive deals, travelers can browse discounts on vacations and reservations

The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected departure or arrival date. 

Reviews

Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.

Rewards

Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction, with each successive booking. They can even get $25 for referring a friend. 

Rewards members get up to 20% off flights and up to 55% off hotel bookings, 6 times rewards points for every booking, an account history to easily reference your upcoming or previous reservations. 

Shoppers planning to return should know that you can earn 2-6 times more points when you book through the mobile app. 

In addition to the rewards program, a CheapOair credit card is also available to help earn points towards future airfare or reservations. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank offer several benefits. 

  • Earn 1 Member Reward Point and 6 Credit Card Reward Points for every $1 spent with the card on CheapOair.com
  • 4 points for ever dollar spent on dining
  • 2 points for every dollar spent anywhere else

Six months special financing is also available. 

CheapOair Visa:

  • Emergency card replacement
  • Emergency cash disbursement
  • Roadside dispatch

CheapOair Visa Signature: 

  • CheapOair Visa Benefits 
  • Lost luggage reimbursement 
  • Trip cancellation/interruption
  • Travel accident insurance

Customer Service Policies

Price match promise: A price guarantee which allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip air ticket or hotel reservation made through the website. 

Flight & Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up to 5 people. 

The Bad

  • Limited Car Models
  • Reward Restrictions
  • Customer Service & Service Fees
  • Cancellation Policy

Limited Car Models

CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they would like to be a bit more comfortable during their ride.

Reward Restrictions

CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be done entirely online), but there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:

  • Flights: Earn 1 point per every $1 spent on flights
  • Hotels: Earn 3 points for every $1 spent on hotel rooms
  • Car rentals: Earn 3 points for every $1 spent on car rentals
  • Vacation deals: Earn 1 point for every $1 spent on trip "extras"

Points can be earned just for signing up (up to 500 points upon enrollment), but a high number of points is required in order to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations. 

Customer Service & Service Fees

Don’t get me wrong. We love that CheapOair has 24/7 customer service. The issue is that, while getting immediate, human-based assistance for your problem, you may rack up some fees. It costs more money to book over the phone than through the website, as well as a few other things, like cancelations. Trips booked over the phone may incur bigger service fees. 

CheapOair charges service fees on their transactions: 

  • Air tickets: up to $35 per passenger, per ticket. 
  • Hotel reservations: up to $32 per night, per room
  • Car rental up to $25, per rental

The service charges may be much more if you book over the phone with customer support, or choose certain vacation packages, upgraded business class and first class fare, or plan on multi-city airfare trips. Fees are also subject to change. 

Cancellation Policy

CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.

Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time period, your refund is gone. 

Additionally, most bookings and service fees are non-refundable after 24 hours

Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened. 

Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first class tickets cost $100 to cancel with the rest being refunded to future credit. 

If you don’t want credit for a future flight, the cancelation fee is $100 for domestic economy, and $250 for international economy flights and all business and first class tickets. Additionally, fees to change your tickets range from $100 to $250. 

Special offers, discounts, or cancelation rates are available for a for military personnel, natural disasters, the bereaved, and the visually impaired. 

All cancelations must be done over the phone with customer service. 

The Bottom Line

CheapOair uses innovative data collection technology to help customers book several different travel accommodations, including flights, hotels, rental cars, cruises, and vacation packages. The company provides a search engine functionality and traveler reviews to help users find exactly what they are looking for, so finding cheap flights and hotel reservations are easy. 

Joining CheapOair for the rewards program can help you get a great deal, while getting the credit card offers you the opportunity to earn even more points towards future online booking savings.

However, if a customer does end up booking travel accommodations and then decides to cancel the reservation, they can expect to pay a steep fee. In addition, CheapOAir's car models are limited and its rewards program is somewhat restrictive.

View Best Travel Sites

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.2
starstarstarstarstar_half

359 Reviews

Review Breakdown

5 star
62%
4 star
19%
3 star
6%
2 star
2%
1 star
11%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel
starstarstarstarstar

AJ F.

December 4th, 2019 Miami, FL

the site is very user friendly and prices are user friendly too!

starstarstarstarstar

Mohammad Aqleem

December 4th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very professional, excellent and Affordable price

starstarstarstarstar_border

Thierry Allard

December 4th, 2019

Very fast and intuitive booking..amazing

starstarstarstarstar

Jasmine E.

December 4th, 2019 Albuquerque, NM

Very user friendly and quick! I understood the concept easily and the website is very easy to navigate through. I plan to continue using this website for travels in the future! Thanks!

starstarstarstarstar

Kathryn

December 4th, 2019 Boston, MA

Booking was easy . Fares good. I did it for my brother.

starstarstarstarstar

Raymond

December 4th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It was easy to book and at the cheapest price. good deal

starstarstar_borderstar_borderstar_border

Greg M.

December 4th, 2019 Poway, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Not always the cheapest. I have had numerous changes made during my booking process, of price hikes.

starstarstarstarstar_border

Lotte Pedersen

December 3rd, 2019

I had problems with payment. I used 3 different credit cards, tat was all declined. I had to talk with your call center 4 times. But in the end I got to talk with a very nice man who assisted, and by breaking up the payment in 2 different portions then we managed. So the experience was mixed. Was very frustrated on all the stress - and it took hours and I talked with several of your staff some seemed very ruth , but in the end a good experiences with a man in the call center who went out of his way to help me.

starstarstarstarstar_border

Christine

December 3rd, 2019

The booking experience has been easy. The proof will be in how the actual flight experience goes

starstarstarstarstar

Ana Hernandez

December 3rd, 2019 Mission, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I loved being able to book my flight so easily. No troubles and the process and price was awesome and easy .

starstarstarstarstar

Tito Cruz

December 3rd, 2019 Alpine, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was very pleased with the transaction with my travel agent. She was very helpful and courteous.

starstarstarstarstar

Rene Laliberte

December 3rd, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love using their site as it is easy to use and has given me decent rates so far. I will continue using Cheepoair in the future.

starstarstarstarstar

haha

December 3rd, 2019 Boston, MA

This is the first time I buy a flight ticket on the website in America. It looks good. Everything is clear, and I think I get the cheapest one. Hope my trip is safe and happy.

starstarstarstarstar

Newton Baker

December 3rd, 2019 Montpelier, VT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Pretty straight forward. Some problems with my own computer connection

starstarstarstarstar

ronr

December 3rd, 2019 Aurora, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

quick and easy, I appreciate the lower fares

starstar_borderstar_borderstar_borderstar_border

Andrew

December 3rd, 2019 Westminster, CO DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This review is for the company policy of charging customers for services to customers, that they have paid, but could not deliver on the services that they want to provide. I paid to request for all aside seats but they could not do it. I have to go to the airlines website to make changes and pay extra to the seats I that I need. The agents seems nice enough to want to help but I guess they are being tied up by certain restrictions by the company policy but that sucks for customers like me. I have been using CheapOair for a while but now I will have to think twice with this experience after one prior trip before this.

history
starstarstarstar_borderstar_border

Tom Gourley

December 2nd, 2019 Pleasant Grove, UT

I have looked at CheapOAir several times but never found their prices to be lower than other sites. Their site was easy to navigate, however, and I only wish their pricing was better. I also don't like the fact that I can't receive "frequent flyer points" if I use them.

starstarstarstarstar_border

Martha Gourley

December 2nd, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I have tried CheapOAir. I used it because Oprah used it. It is a good service. Honestly I think all of the companies like this are about the same. Just pick one.

starstarstarstarstar

jim d

November 27th, 2019 New Britain, CT

I was able to book a flight to Chicago with ease. This was the first time using this site and I am very happy.

starstarstarstarstar

KATHY RICHMOND

November 27th, 2019 McKinney, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The process was easy. The site is well laid out and easy to set up a trip. Has lots of options and ideas

starstarstarstarstar

Inez L. Dooney

November 27th, 2019 Central Point, OR

A little confusing but got it done I am satisfied

starstar_borderstar_borderstar_borderstar_border

Anu

November 27th, 2019 Charlotte, NC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Terrible staff. Untrained. My promo code for $40 didn’t work and staff kept me going in circles. End result = 0 I plan to cancel my reservation and book another place

starstarstarstarstar

Tiger

November 27th, 2019 Grand Junction, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good site, easy to navigate. very short completion time. Will use again.

starstarstarstarstar

Annie

November 27th, 2019 Shepherdstown, WV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I find lots of good deals on this site. Have gotten many flights from Cheap OAir. Good customer service.

starstarstarstarstar

wayne landwerlin

November 26th, 2019 Slidell, LA

phone service person was good...BUT lots of back ground noise made hearing difficult ...had to repeat lots.

starstarstarstarstar_border

C. Rodden

November 26th, 2019

It was a great experience, easy to make the reservation and very easy to navigate. Pleased so far.

starstarstarstarstar_border

Winston Patrick Herico

November 26th, 2019 Columbia, MO

First, great price! Very competitive! It lives up to its name, CheapOAir, it really has one of the cheapest, if not the cheapest that you can find. I highly recommend this to everyone who has travel plans but is on a budget.

starstarstarstarstar_border

deb

November 26th, 2019 Concord, CA

pricing was the best of all the other ticket services

starstarstarstarstar

Cynthia

November 26th, 2019 Menifee, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have never had any issues when booking or traveling through CheapOAir. When comparing rates, we find we have much anxiety thinking of booking through someone else. Thank you so much for giving us so much peace of mind with our booking, our check in, and our flights.

starstarstarstarstar

Daniel O'Brien

November 26th, 2019 Henderson, NV

What I appreciated the most was the fact that searching for flights, finding suitable flights at the best times for me and making seat selections were simple and quick. There were no hidden charges (everything was explained up front and it was easy to accept or reject options that I did not need). The only concern I had was the fact that I could not pre-pay for a checked bag (the fee for doing so was explained, but the option of pre-paying either was not available or I did not see it). Overall, the experience was quick and pleasant.

starstarstarstarstar

Laurie S

November 26th, 2019 Fountain Hills, AZ

Excellent...very easy process. Thanks so much

starstarstarstarstar

Yeswanth Reddy Emani

November 26th, 2019 Troy, MI

This website is Great with good deals. I will definitely check for further trips.

starstarstarstarstar

Ileana Álvarez

November 26th, 2019

Excellent prices, I like the system of your page and the options you offer for us to choose the best price or flight.

starstarstarstarstar

closson

November 26th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

CheapOAir is providing a range of advices that the user can easily skip. The service is nice, to the point.

starstarstarstarstar

Hassan Abdou

November 26th, 2019

Intelligent website, I will recommend it for friends, again thanks a lot for Your cooperation,

starstarstarstarstar

Andrew Smith

November 26th, 2019 Round Rock, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

booking was made easy and very competitive pricing

starstarstarstarstar

Philip Moore

November 26th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All quick and easy. No hassle. Thank you very much.

history
starstarstarstarstar

G Hofmann

November 26th, 2019 Souderton, PA

The website was very easy to navigate!!!

starstarstarstarstar

Chris Bland

November 26th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

i have used This site several times and have had no problems with the booking at all, and at a very reasonable price

starstarstarstarstar

Fatma S

November 26th, 2019 Brookline, MA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Not only is my flight the cheapest, but it is also the closest (by date...). My experience so far has been so convenient! I can’t wait!

starstarstarstarstar

Elenora

November 26th, 2019 Thomasville, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Convenient to book And travel on a short notice. I like the option of booking with Affirm when travel is short notice and monies are not readily available. Cheapoair makes it less stressful in meeting all my travel needs

starstarstarstarstar

Nancy Murphy

November 26th, 2019 Minneapolis, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

So convenient and easy. The ability to compare flight costs and times was very helpful.

starstarstarstarstar

Laura Jones

November 26th, 2019 Greeley, CO

I don’t like the count down but over all it’s alright thank you

starstarstarstarstar

Sapard Vincent-de Paul M T N Kalala

November 26th, 2019 Long Island City, NY

Great, fast, clear and interactive website. thanks

starstarstarstarstar

D.H.

November 26th, 2019 Chatsworth, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

AWESOME! I am going home to see my family due to the ability to book a flight with CheapOAir & Affirm! Thank you!!! :)

starstarstarstarstar_border

A J

November 26th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

As a first time user I got a bit confused when navigating the payment and confirmation of flight bookings, but managed to muddle through. It was a bit hard to see if I had paid or not until I got the confirmation email with the itinerary attachment. So I apologise if I have doubled up on requests for information. I was anxious to make sure I had done everything right and that my booking was definite.

starstarstarstarstar

Yasmine B

November 26th, 2019 Las Vegas, NV

quick and easy! really simple and it wasn't complicated or had any extra add ons which is a plus !

starstarstarstarstar

Darnell hogans

November 26th, 2019 Chicago, IL

It was very good service and I’m happy with my flight reservations thank you and I’m looking forward to a nice safe flight

starstarstarstarstar

Earl Davis

November 26th, 2019 Annandale, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All i had to do was go to my email and click on the links it tells me to,

starstarstarstar_borderstar_border

Solario2019

November 26th, 2019 Rosedale, MD DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Pretty good booking site, it shows cheap air flight tickets