CheapOAir

• Technology
• Travel Accommodations
• Search Engine Functionality
• Reviews
• Rewards
• Customer Service Policies

Technology

CheapOair has created a platform that allows travelers to find affordable and complete vacation deals at a discounted rate. Through its innovative data collection technology, CheapOair gathers and filters travel information and presents the most applicable search results, making it easy for travelers to navigate and book their reservations.

Travel Accommodations

CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:

• Flights
• Hotels
• Car rentals
• Cruises
• Vacations packages

CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone. 

Search Engine Functionality

CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money by using this functionality. Other site features that travelers may find useful include the following:

• Flight Watcher - Look for the cheapest flights at the most desirable departure/arrival times
• Seat Selector - Pick and reserve your seat on designated flights with participating airlines
• Trip Manager - After reserving trip accommodations, manage tickets and other booking details from a mobile device
• Deal Browser - With mobile-exclusive deals, travelers can browse discounts on vacations and reservations

The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected departure or arrival date. 

Reviews

Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.

Rewards

Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction, with each successive booking. They can even get $25 for referring a friend. 

Rewards members get up to 20% off flights and up to 55% off hotel bookings, 6 times rewards points for every booking, an account history to easily reference your upcoming or previous reservations. 

Shoppers planning to return should know that you can earn 2-6 times more points when you book through the mobile app. 

In addition to the rewards program, a CheapOair credit card is also available to help earn points towards future airfare or reservations. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank offer several benefits. 

• Earn 1 Member Reward Point and 6 Credit Card Reward Points for every $1 spent with the card on CheapOair.com
• 4 points for ever dollar spent on dining
• 2 points for every dollar spent anywhere else

Six months special financing is also available. 

CheapOair Visa:

• Emergency card replacement
• Emergency cash disbursement
• Roadside dispatch

CheapOair Visa Signature: 

• CheapOair Visa Benefits 
• Lost luggage reimbursement 
• Trip cancellation/interruption
• Travel accident insurance

Customer Service Policies

Price match promise: A price guarantee which allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip air ticket or hotel reservation made through the website. 

Flight & Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up to 5 people. 

• Limited Car Models
• Reward Restrictions
• Customer Service & Service Fees
• Cancellation Policy

Limited Car Models

CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they would like to be a bit more comfortable during their ride.

Reward Restrictions

CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be done entirely online), but there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:

• Flights: Earn 1 point per every $1 spent on flights
• Hotels: Earn 3 points for every $1 spent on hotel rooms
• Car rentals: Earn 3 points for every $1 spent on car rentals
• Vacation deals: Earn 1 point for every $1 spent on trip "extras"

Points can be earned just for signing up (up to 500 points upon enrollment), but a high number of points is required in order to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations. 

Customer Service & Service Fees

Don’t get me wrong. We love that CheapOair has 24/7 customer service. The issue is that, while getting immediate, human-based assistance for your problem, you may rack up some fees. It costs more money to book over the phone than through the website, as well as a few other things, like cancelations. Trips booked over the phone may incur bigger service fees. 

CheapOair charges service fees on their transactions: 

• Air tickets: up to $35 per passenger, per ticket. 
• Hotel reservations: up to $32 per night, per room
• Car rental up to $25, per rental

The service charges may be much more if you book over the phone with customer support, or choose certain vacation packages, upgraded business class and first class fare, or plan on multi-city airfare trips. Fees are also subject to change. 

Cancellation Policy

CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.

Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time period, your refund is gone. 

Additionally, most bookings and service fees are non-refundable after 24 hours. 

Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened. 

Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first class tickets cost $100 to cancel with the rest being refunded to future credit. 

If you don’t want credit for a future flight, the cancelation fee is $100 for domestic economy, and $250 for international economy flights and all business and first class tickets. Additionally, fees to change your tickets range from $100 to $250. 

Special offers, discounts, or cancelation rates are available for a for military personnel, natural disasters, the bereaved, and the visually impaired. 

All cancelations must be done over the phone with customer service. 

CheapOair uses innovative data collection technology to help customers book several different travel accommodations, including flights, hotels, rental cars, cruises, and vacation packages. The company provides a search engine functionality and traveler reviews to help users find exactly what they are looking for, so finding cheap flights and hotel reservations are easy. 

Joining CheapOair for the rewards program can help you get a great deal, while getting the credit card offers you the opportunity to earn even more points towards future online booking savings.

However, if a customer does end up booking travel accommodations and then decides to cancel the reservation, they can expect to pay a steep fee. In addition, CheapOAir's car models are limited and its rewards program is somewhat restrictive.

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