Founded in 2005, CheapOair is a travel booking site with a unique search engine that allows users to search over 450 airlines simultaneously to find the best possible ticket prices. CheapOair offers 24/7 customer service and has been featured in the New York Times, the Huffington Post, and Travel and Leisure, among other publications. 

Keep reading for pros and cons, plus CheapOair reviews from real customers.

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The Good

  • Technology
  • Travel Accommodations
  • Search Engine Functionality
  • Reviews
  • Rewards
  • Customer Service Policies

Technology

CheapOair has created a platform that allows travelers to find affordable and complete vacation deals at a discounted rate. Through its innovative data collection technology, CheapOair gathers and filters travel information and presents the most applicable search results, making it easy for travelers to navigate and book their reservations.

Travel Accommodations

CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:

  • Flights
  • Hotels
  • Car rentals
  • Cruises
  • Vacations packages

CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone. 

Search Engine Functionality

CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money by using this functionality. Other site features that travelers may find useful include the following:

  • Flight Watcher - Look for the cheapest flights at the most desirable departure/arrival times
  • Seat Selector - Pick and reserve your seat on designated flights with participating airlines
  • Trip Manager - After reserving trip accommodations, manage tickets and other booking details from a mobile device
  • Deal Browser - With mobile-exclusive deals, travelers can browse discounts on vacations and reservations

The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected departure or arrival date. 

Reviews

Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.

Rewards

Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction, with each successive booking. They can even get $25 for referring a friend. 

Rewards members get up to 20% off flights and up to 55% off hotel bookings, 6 times rewards points for every booking, an account history to easily reference your upcoming or previous reservations. 

Shoppers planning to return should know that you can earn 2-6 times more points when you book through the mobile app. 

In addition to the rewards program, a CheapOair credit card is also available to help earn points towards future airfare or reservations. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank offer several benefits. 

  • Earn 1 Member Reward Point and 6 Credit Card Reward Points for every $1 spent with the card on CheapOair.com
  • 4 points for ever dollar spent on dining
  • 2 points for every dollar spent anywhere else

Six months special financing is also available. 

CheapOair Visa:

  • Emergency card replacement
  • Emergency cash disbursement
  • Roadside dispatch

CheapOair Visa Signature: 

  • CheapOair Visa Benefits 
  • Lost luggage reimbursement 
  • Trip cancellation/interruption
  • Travel accident insurance

Customer Service Policies

Price match promise: A price guarantee which allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip air ticket or hotel reservation made through the website. 

Flight & Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up to 5 people. 

The Bad

  • Limited Car Models
  • Reward Restrictions
  • Customer Service & Service Fees
  • Cancellation Policy

Limited Car Models

CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they would like to be a bit more comfortable during their ride.

Reward Restrictions

CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be done entirely online), but there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:

  • Flights: Earn 1 point per every $1 spent on flights
  • Hotels: Earn 3 points for every $1 spent on hotel rooms
  • Car rentals: Earn 3 points for every $1 spent on car rentals
  • Vacation deals: Earn 1 point for every $1 spent on trip "extras"

Points can be earned just for signing up (up to 500 points upon enrollment), but a high number of points is required in order to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations. 

Customer Service & Service Fees

Don’t get me wrong. We love that CheapOair has 24/7 customer service. The issue is that, while getting immediate, human-based assistance for your problem, you may rack up some fees. It costs more money to book over the phone than through the website, as well as a few other things, like cancelations. Trips booked over the phone may incur bigger service fees. 

CheapOair charges service fees on their transactions: 

  • Air tickets: up to $35 per passenger, per ticket. 
  • Hotel reservations: up to $32 per night, per room
  • Car rental up to $25, per rental

The service charges may be much more if you book over the phone with customer support, or choose certain vacation packages, upgraded business class and first class fare, or plan on multi-city airfare trips. Fees are also subject to change. 

Cancellation Policy

CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.

Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time period, your refund is gone. 

Additionally, most bookings and service fees are non-refundable after 24 hours

Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened. 

Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first class tickets cost $100 to cancel with the rest being refunded to future credit. 

If you don’t want credit for a future flight, the cancelation fee is $100 for domestic economy, and $250 for international economy flights and all business and first class tickets. Additionally, fees to change your tickets range from $100 to $250. 

Special offers, discounts, or cancelation rates are available for a for military personnel, natural disasters, the bereaved, and the visually impaired. 

All cancelations must be done over the phone with customer service. 

The Bottom Line

CheapOair uses innovative data collection technology to help customers book several different travel accommodations, including flights, hotels, rental cars, cruises, and vacation packages. The company provides a search engine functionality and traveler reviews to help users find exactly what they are looking for, so finding cheap flights and hotel reservations are easy. 

Joining CheapOair for the rewards program can help you get a great deal, while getting the credit card offers you the opportunity to earn even more points towards future online booking savings.

However, if a customer does end up booking travel accommodations and then decides to cancel the reservation, they can expect to pay a steep fee. In addition, CheapOAir's car models are limited and its rewards program is somewhat restrictive.

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User Reviews

Star Rating

4.2
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351 Reviews

Review Breakdown

5 star
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4 star
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3 star
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1 star
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Sentiment Criteria

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Nicole Mondares

January 14th, 2020 Bogalusa, LA

Really good app. It is very convenient for people who are on a budget. Fast service

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Jacob

January 7th, 2020 American Fork, UT DETAILS arrow_drop_down
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CheapOAir can be a helpful resource. Be careful of scams. I always cross check my findings to ensure they are real, and most often they are. This can be a great resource for saving money on flights!

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Robert

December 31st, 2019 San Francisco, CA

First if you are just doing a quick trip I guess it is ok. Been trying to book from San Francisco to Paris, and returning from Berlin. There were a few cheap flights but the departure times was early early morning, and with a connecting flight the layovers were anywhere from 20-35 hours. Plus most of the time you can't see the plane seating map so you are basically flipping a coin to get the seat you want. They seem to be more expensive than using the airlines website. I will go back to the airline site or use expedia as a starter.

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Michelle W

December 16th, 2019 Coraopolis, PA

This is the best site for comparing prices when planning trips. The filters it gives you are helpful to get you to what you're looking to book. Easy to use and beneficial when saving money.

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Yefiso Perez

December 12th, 2019

it is good, give a lot of option, well done

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RENEE ANGEVINE

December 12th, 2019 Hoffman, NJ

I was able to move around the website and take my time looking for the best rates. I like that I can compare, with different airlines, in regards to their prices and find that CHEAP O' AIR, offer the BEST!

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Donald Gaaiser

December 12th, 2019 North Fort Myers, FL

Fast service, great price, prompt confirmation, information on hotels and auto rentals. Non stop service to Cinn.

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Juan

December 9th, 2019 Beaver, PA DETAILS arrow_drop_down
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I often find very good discounted flights on here. My mom flys often and i look for tickets on here for her.

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Ethan Jones

December 6th, 2019 Queen Creek, AZ

Quick and easy and ticket prices are amazing

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Robert Frazier

December 6th, 2019 DETAILS arrow_drop_down
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I cannot find a flight from SAT to LAX on the 17th on the airline I want to fly...my flight should be on Delta and return on 16 February 2020 as well...but your site is only allowing me to view others...that are not worth the time to fly much less use...I refuse to fly on those airlines...

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dorothy willis

December 6th, 2019 Warner Springs, CA DETAILS arrow_drop_down
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I love how easy and fast it is to see my options and book.

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Laura

December 6th, 2019 Garden Grove, CA

The website is very accurate and give you the best prices. User friendly and a fast follow up. Used the site before, always great prices. Only thing you can’t do is book your seats ahead, that has all to do with the airline itself. I am a happy customer.

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Patricia Nesmith

December 6th, 2019

My experience was good! I chatted with Monte and had a question about seat selection and he was very helpful in assisting me. He asked what was my seat preference and he was able to book the seat preference I requested.

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Chris Kaiser

December 6th, 2019 St Louis, MO DETAILS arrow_drop_down
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Easy to use web interface. Excellent prices

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Lori D

December 4th, 2019 Schaumburg, IL

I found the process easy to use! Choices populated quickly and I was done in a timely manner.

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Amanda

December 4th, 2019 Warrendale, PA

CheapOAir gets you THE BEST flight prices. I always find a good deal on their site.

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samy M shendy

December 4th, 2019 Cuyahoga Falls, OH DETAILS arrow_drop_down
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Always a great company , cheapest tickets ever

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Fernanda Coronado

December 4th, 2019 DETAILS arrow_drop_down
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Easy and safe way 2 find cheap flights! Love this app so much!

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Hany Abutaleb

December 4th, 2019 Tucson, AZ

Discovered later you have high price compared to other providers

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Hongen

December 4th, 2019 Akron, OH

It is very convenient! Very Good. Choose the cheapest tickets!

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M Nash

December 4th, 2019 Atlanta, GA DETAILS arrow_drop_down
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Site offers a great service! Their fares were lower than the airline site.

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Gary

December 4th, 2019 Elgin, IL DETAILS arrow_drop_down
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Easy via the internet, been using Cheap air for about 4 years, no problems, simple and accurate.

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Maura M Sawyer

December 4th, 2019 Jackson Heights, NY DETAILS arrow_drop_down
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Booking with CheapOAir is easy and the customer service is very good.

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Heidi Gajoch

December 4th, 2019 Strongsville, OH DETAILS arrow_drop_down
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One complaint about changing the flight information. I just wanted to check the amount of the flight for an economy plus seating and the other options, but I had to press the go back arrow and start again to find out how much each option was in order to make my final choice. It would've been easier to have the price available for each option. Maybe that can be an option added.

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sammy ong

December 4th, 2019 Canton, OH DETAILS arrow_drop_down
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pleasant easy access to reps. thank you so much

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Shari

December 4th, 2019 Mount Laurel, NJ DETAILS arrow_drop_down
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Everything has been very easy to schedule

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Kent

December 4th, 2019 Columbia, MO

Wonderful website, setting up traveling was very quick and easy and at a very affordable price. Thank you

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Banele Prince Dlamini

December 4th, 2019

Great customer experience. Easy bookings steps with clear instructions. Great efficiency with the reminders on flight date coming up.

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Julia Diaz

December 4th, 2019 West Palm Beach, FL DETAILS arrow_drop_down
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I like the easy payments options...Affirm is great. I do not like that even when you confirm or pay extra your seats remain "pending". Otherwise they have pretty good prices like Expedia does.

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LeDarrell Murray

December 4th, 2019 Durham, NC DETAILS arrow_drop_down
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Good! Timely Information for all travel needs are met. Best Regards, LeDarrell Murray

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Karen J Schwieger

December 4th, 2019 Bluffton, SC

CheapOAir is very easy to use. Put in your dates, your plans , your wishes & they will make it work!! You will be very satisfied 🤩

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Marcelo Dalagan

December 4th, 2019 Woodbridge, VA

I was surprised how easy it is to book with CheapOAir. Thank you so much.

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Donald Ernest Page

December 4th, 2019 DETAILS arrow_drop_down
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This is a purchase for my son in British Columbia, and I am making it from Florida. So far, everything seems to be going smoothly. Thanks.

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MihaelaV.

December 4th, 2019 Hemet, CA

Smooth and easy! Also too many add ,but toooo many!

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Jane

December 4th, 2019 Sand Springs, OK DETAILS arrow_drop_down
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Booked all flights without issue. Fairly straightforward operation.

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Chris

December 4th, 2019 Gatlinburg, TN DETAILS arrow_drop_down
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Easy and pleasant ..very enjoyable and easy..will use again

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Louis Nardozi

December 4th, 2019 DETAILS arrow_drop_down
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too much upselling for my taste but the fares were right.

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kat

December 4th, 2019 Madisonville, LA DETAILS arrow_drop_down
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Do not like having to pay extra to pick seats. This trip has multiple plane changes and seat comfort is important. The extra charge was not known when the reservations were made. Will consider the extra charges when booking flights in the future.

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Cindy Logan

December 4th, 2019 Lincoln, NE

They are very attentive and leave no stone unturned!

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Ana Chaparro

December 4th, 2019 Dyer, NV DETAILS arrow_drop_down
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Great service and answer all my questions thanks

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Paula

December 4th, 2019 Canby, OR

Easy to book, find dates and departure and arrival times that are convenient for my family . Easy to navigate website and add all the items I want that are available.

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Tony mckenzie

December 4th, 2019 French Village, MO DETAILS arrow_drop_down
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I am very happy with my experiences with cheapoair. great air travel tickets with great prices and look forward to working with them on future travels.Tony mckenzie

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AJ F.

December 4th, 2019 Miami, FL

the site is very user friendly and prices are user friendly too!

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Mohammad Aqleem

December 4th, 2019 DETAILS arrow_drop_down
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Very professional, excellent and Affordable price

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Thierry Allard

December 4th, 2019

Very fast and intuitive booking..amazing

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Jasmine E.

December 4th, 2019 Albuquerque, NM

Very user friendly and quick! I understood the concept easily and the website is very easy to navigate through. I plan to continue using this website for travels in the future! Thanks!

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Kathryn

December 4th, 2019 Boston, MA

Booking was easy . Fares good. I did it for my brother.

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Raymond

December 4th, 2019 DETAILS arrow_drop_down
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It was easy to book and at the cheapest price. good deal

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Greg M.

December 4th, 2019 Poway, CA DETAILS arrow_drop_down
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Not always the cheapest. I have had numerous changes made during my booking process, of price hikes.

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Lotte Pedersen

December 3rd, 2019

I had problems with payment. I used 3 different credit cards, tat was all declined. I had to talk with your call center 4 times. But in the end I got to talk with a very nice man who assisted, and by breaking up the payment in 2 different portions then we managed. So the experience was mixed. Was very frustrated on all the stress - and it took hours and I talked with several of your staff some seemed very ruth , but in the end a good experiences with a man in the call center who went out of his way to help me.