Founded in 2005, CheapOair is a travel booking site with a unique search engine that allows users to search over 450 airlines simultaneously to find the best possible ticket prices. CheapOair offers 24/7 customer service and is frequently featured in worldwide publications such as the New York Times, Travel and Leisure, and The Huffington Post. 

Go Directly to CheapOair Reviews

The Good

  • Technology
  • Travel Accommodations
  • Search Engine Functionality
  • Reviews
  • Competitive Rewards Plan
  • Customer Service Policies
  • Award-Winning Service

Technology

CheapOair has created an online travel agency platform that allows travelers to find affordable and complete vacation deals at a discounted rate. CheapOair gathers and filters travel information through its innovative data collection technology and presents the most relevant search results, making it an easy travel site for travelers to navigate and book their reservations.

Travel Accomodations

CheapOair allows travelers to book nearly every aspect of their pending travel online, over the phone, or through its mobile app. Those who use CheapOair to book their travel accommodations can reserve the following:

  • Flights
  • Hotels
  • Car rentals
  • Cruises
  • Vacations packages

CheapOair gives its customers the ability to book online or over the phone, though users should know that a service fee may be larger if booked over the phone. The company also offers forms of travel insurance for travelers who want it.

Search Engine Functionality

CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money with a cheap flight by using this functionality. Other site features that travelers may find useful include the following:

  • Flight Watcher — Look for the cheapest flights at the most desirable departure/arrival times
  • Seat Selector — Pick and reserve your seat on designated flights with participating airlines
  • Trip Manager — After reserving trip accommodations like a vacation package, manage tickets and other booking details from a mobile device
  • Deal Browser — With mobile-exclusive deals, travelers can browse discounts on vacations and reservations

The site also offers a way to do a flight search with flexible travel dates. This feature helps users to find the best deal possible, three days before and after your selected travel date, and usually results in a cheaper flight. 

Reviews

Both CheapOair's online and mobile platforms allow users to read and conduct further research through the help of reviews. Reviews are left by travelers who have stayed in prospective hotels or traveled using specific airlines and can help customers narrow their search and find the best accommodations for their trip.

Competitive Rewards Plan

Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction with each successive booking. They can even get $25 for referring a friend. 

Rewards members get up to 20 percent off flights and up to 55 percent off hotel bookings, six times reward points for every booking, an account history to easily reference your upcoming or previous reservations. 

Shoppers planning to return should know that you can earn two to six times more points when you book through the mobile app. 

A CheapOair credit card is also available to help earn points towards future airfare or reservations in addition to the rewards program. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank, offer several benefits. 

  • Earn 1 Member Reward Point and 6 Credit Card Reward Points for every $1 spent with the card on CheapOair.com
  • 4 points for ever dollar spent on dining
  • 2 points for every dollar spent anywhere else

Six months of special financing is also available. 

CheapOair Visa

  • Emergency card replacement
  • Emergency cash disbursement
  • Roadside dispatch

CheapOair Visa Signature

  • CheapOair Visa Benefits 
  • Lost luggage reimbursement 
  • Trip cancellation/interruption
  • Travel accident insurance

Customer Service Policies

Price match promise: A price guarantee allows users to make sure they are receiving the lowest prices on their travel itinerary. If you find a lower online price, the company will credit the difference on your next round trip flight ticket or hotel reservation made through the website. 

Flight and Hotel Inconvenience: If your flight is delayed for over an hour, you encounter baggage delays, or your luggage is lost, the company will issue each ticket holder a $5 coupon for future booking, up tofive people. 

CheapOair Promo Code: CheapOair will also offer a promo code for different reasons each day. Some examples include senior discounts, student discounts, and military discounts. Travelers can use a promo when booking to save a little more on an airline ticket.

Award-Winning Service

To add to CheapOair’s many accomplishments, the company has received countless awards since opening its doors in 2005. The company’s rewards range from customer service, its CheapOair App, tourism, and business practices, to name a few. Most recently, in 2020, a year without much travel needs, the company received two Gold Stevie Awards for its Communication department and its Product Management team.

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The Bad

  • Limited Car Models
  • Customer Service and Fees
  • Rewards Restrictions
  • Cancellation Policy 

Limited Car Models

CheapOair doesn't have many options available when it comes to rental car models. Most of the cars offered are economy class, which doesn't give customers the option to select a more luxurious vehicle if they want to be a bit more comfortable during their ride. 

Customer Service and Fees

Even though CheapOair has tried to keep the feel of agency booking, it does cost to do this. CheapOair has 24/7 customer service, but the issue is, while getting immediate, human-based assistance, you may rack up some fees. It costs more money to book over a phone call with a booking agent than through the website, as well as a few other things, like cancellations. Trips booked over the phone may incur more significant service fees. 

CheapOair charges service fees on their transactions: 

  • Air tickets up to $35 per passenger, per ticket
  • Hotel reservations up to $32 per night, per room
  • Car rental up to $25 per rental

The booking fees may be much more if you book over the phone with a customer support travel agent, choose specific vacation packages, upgraded business class, first-class fare, or plan on multi-city airfare trips. Fees are also subject to change. 

Reward Restrictions

CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be completed entirely online). Still, there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:

  • Flights — Earn 1 point per every $1 spent on flights
  • Hotels — Earn 3 points for every $1 spent on hotel rooms
  • Car rentals — Earn 3 points for every $1 spent on car rentals
  • Vacation deals — Earn 1 point for every $1 spent on trip "extras"

Points can be earned simply for signing up (up to 500 points upon enrollment), but a high number of points is required to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations. 

Cancellation Policy

CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.

Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time, your refund is gone. 

Additionally, most bookings and service fees are non-refundable after 24 hours. 

Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened. 

Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first-class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first-class tickets cost $100 to cancel, with the rest being refunded to future credit. 

If you don’t want credit for a future flight, the cancellation fee is $100 for the domestic economy and $250 for international economy flights and all business and first-class tickets. Additionally, fees for changing your tickets range from $100 to $250. 

Special offers, discounts, or cancelation rates are available for military personnel, natural disasters, the bereaved, and the visually impaired. 

Cancellations with the company can only be handled over the phone with customer service or a cancellation request form. 

The Bottom Line

CheapOair uses innovative data collection technology to help customers book several different travel accommodations, including flights, hotels, rental cars, cruises, and vacation packages. The company provides search engine functionality and traveler reviews to help users find exactly what they are looking for, so finding cheap tickets and hotel reservations are easy. CheapOair stands out from the competition because it has a vast network of resources thanks to its parent company Fareportal, which has been in business since 1976.

Joining CheapOair for the rewards program can help you get a great deal while getting the credit card offers you the opportunity to earn even more points towards future online booking savings.

However, if a customer does end up booking travel accommodations and then decides to cancel the reservation, they can expect to pay a steep fee. Also, CheapOAir's car models are limited, and its rewards program is somewhat restrictive. 

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User Reviews

Star Rating

4.0
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424 Reviews

Review Breakdown

5 star
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1 star
18%

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Sammy Alvarez

January 25th, 2021 Calgary, AB DETAILS arrow_drop_down
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To whom it may concern. My name is Samuel Alvarez and I currently have a credit with Japan air, bought through Cheapoair, of $978.00. And since I am unable to use that credit I have been offered a complete refund. A refund of almost $1000.00. A refund that I am not going to accept, because Cheapoair is going to charge me a $70.00 service charge to get that money back. I am emailing you to say that I will never use Cheapoair again, and that I will make sure none of my friends or family ever use ypur company again. I would rather loose $1000.00 than pay Cheapoair $70.00 to get that money back. For Cheapoair to charge me $70 so that I can get a refund from Japan air is robbery. From the time my last flight was cancelled, the accountability, customer service, lies and more lies from Cheapoair have been unbelievable. Your customer service agents are rude, unqualified, have had poor training, and they will be the downfall of your company. Your return policies make it almost impossible for a person to have a decent customer service experience. In a time where so few people are traveling, do not have the money to travel and are not using the services of companies like yours I would think that you would be more willing to make what little customers you have feel appreciated. But, your service agents and your policies have made me feel like a second class citizen, and even like an unwanted nusence instead of a loyal and valued customer. I will be copying this letter and posting it all over my social media, and I will ask that my friends and family do the same. I hope that in the future,you will start to treat your customers with the respect that they deserve. Goodbye

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Blake Hirschi

January 25th, 2021 Salt Lake City, UT

CheapOAir's user interface is not near as clean as some other flight comparison websites. It's messy and hard to navigate and has weird amounts of load times as you switch back and forth to change your flight search criteria. Ultimately the information is useful but it's not a clean, efficient experience.

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Carol Knight

January 20th, 2021 Salt Lake City, UT

CheapOAir came through with the best price for an international /multi-city flight we booked.

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Steve Knight

January 20th, 2021 Salt Lake City, UT

This is a good website for checking deals that may not come up on other travel sites.

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Kellie Payne

January 19th, 2021 Pickerington, OH DETAILS arrow_drop_down
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I was able to get a really good price on plane tickets to a rare destination through cheap o air. They have the smaller airlines that offer such destinations and were slim on fees and easy to book through

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rigo ruiz

January 17th, 2021 Dalton, GA DETAILS arrow_drop_down
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wish i could give a 0 , worst booking agency ever terrible customer service and i will never use this agency again nothing but a money grab

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Renrod Kollar

January 15th, 2021 Orlando, FL DETAILS arrow_drop_down
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They are very deceptive I paid extra money if I had to cancel my flight. When I actually canceled it I was charged 25.00 and THAN only got half what I paid for my ticket. CHEAPOAIR IS A SCAM AND SHOULD BE INVESTIGATED AND FINED! LOST 100.00 JUST TO CHANGE MY FIGHTS.

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Amanda fg

December 28th, 2020 Orlando, FL DETAILS arrow_drop_down
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Awful service!!!!! My flight was canceled and I did not receive ANY NOTIFICATION. I only found out because I called the airline. Also, I had to call CheapOair several times to get my reimbursement and EVERY TIME I CALLED THEY TRIED TO CONVINCE ME THE FLIGHT WAS NOT CANCELLED. After a 2 hours chat, they only agreed in giving me the full refund when I mentioned I was going to fill a complaint form with the Department of Transportation (we have the right to a full refund when the flights are canceled). Even after agreeing with the refund, they tried to exclude the fees they were supposed to refund me. I noticed some of them before the payment; however, after getting the receipt, I verify that they still did not refund me about $100 in fees. I would recommend everyone to stay away from this company!

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Wasem Daniel

December 6th, 2020 Escondido, CA DETAILS arrow_drop_down
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We got charged 3 times for one trip. One of these was with an extra flight booked AFTER our destination flight. When we emidietly notified Cheapoair they charged us an extra $25 for 4 tickets tickets to DROP the last flight! I reserved a rental car or so I thought. Instead I was charged for the full rental time up front and then denied the veh and a refund because I didn't have a card it card. Nut they had no problem charging my bank card for the rental. customer service is a joke and your charged for any service you may or may not receive. This company is based in India and that says it all. I think that whole country lives off of scamming Americans.

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Colby

November 30th, 2020 Victoria, TX DETAILS arrow_drop_down
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What I liked best about cheapoair was the price I went on a trip and cheapoair let me do it without breaking the bank

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Jeff

November 29th, 2020 Saint Cloud, FL

This is a SCAM company! My wife have booked a tickets to Boston MA on a next day flight. As well,she bought a 20$ trip protection for easy cancelation. 20 minutes later we have discovered that a rapid covid test doesn't work and we need to do a 7 days Covid test. So, we called to cheaoair and asked them to cancel a tickets. The agent just said: no,we can't. No refund. My wife remind him about a trip protection. He said: " its doesn't metter. This protection doesn't work ". Its a SCAM. This company should not work. Customers, be aware. Avoid this company, if you don't want to loose your money

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Rhonda Diggins

November 26th, 2020 Nottingham, MD DETAILS arrow_drop_down
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I purchased tickets for four friends in South Africa through Cheapoair. Never again! They left four of my friends stranded in Johannesburg. To make a long story short. My friends were not able to book on a later flight because while they were at the airport, the airline said the flights were booked through a third party so that is who has to change the tickets. When contacting the “third party”, Cheapoair told me that my friends had to change their tickets at the airport with the airline. So guess what? No one would help them especially not Cheapoair and my friends were stranded u til they could get on a ten hour bus trip to get home. Cheapoair did nothing to help my friends!! Please do not waste your money.

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R

November 21st, 2020 San Francisco, CA DETAILS arrow_drop_down
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I booked a round ticket to Amsterdam through Cheapoair.com. My trip was supposed to a at the end of May, 2020. Because of the global Coronavirus pandemic, I cancelled the flight, which the airline eventually cancelled for the very reason. I checked the airline's (Scandinavian Airlines) cancellation policy, and saw that I was eligible for a full refund, so I requested Cheapoair.com for the full refund. After few arguing, they eventually sent me a confirmation email on 7/18/2020, saying "Upon reviewing your reservation I see that one of our supervisors had spoken to the airlines on 05/31/2020 and the airlines confirmed that you qualify for refund of $689.35 and $120 for the baggage which should reflect on your card within 30-60 days once processed." It is 11/20/2020 now and I have yet to receive a penny back from this SCAM company. Instead, they have been calling me once a week and leaving me messages. Sometimes they say it'll take 2 more weeks, and sometimes they say it'll take up to 5 months for the refund to be processed. BUT, TODAY I received a message saying my ticket is cancelation is not related to the Covid situation, and that I will not be getting a refund. They also said something about a change fee of $300 if I want to book a different flight. All along, they had no intention of refunding any money. There are few others who are considering a joined law suits (I saw it on pissedcomsuper.com), so I'm going to look into that and I plan on joining them as there are so many of the same reviews with the same issue with this company. I have all the email and voicemails saved, so I'm ready.

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Mia Alshami

November 5th, 2020 Fayetteville, AR DETAILS arrow_drop_down
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CheapOAir always gives me the cheapest flight rates! I always go to this website when planning out my trips to keep the cost low so I can spend that money on other things during my trip. They also have all the major airlines which is very nice!

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Allen Lambert

November 4th, 2020 Fayetteville, AR DETAILS arrow_drop_down
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CheapOAir has always been a great way to find flights for an affordable price. I have used this website on multiple different occasions and it has never failed me. I highly recommend CheapOAir for all of your budgeted air travel needs!

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Gringa Garbo

November 1st, 2020 Lorain, OH DETAILS arrow_drop_down
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Absolutely horrific. Nightmare. Bought insurance with them. Airline changed flight so I had to cancel. I was stuck in a foreign country with no income because of the pandemic I even had to spend most of my savings getting whole new set of tix. Cheapo ignored all of my attempts to reach them until my visa expired and I was stuck. Then they said the airline wouldn't refund me because I was a no show.. once it was too late and they waited months after the flight date to even respond (after I cancelled through cheapo) and they didn't bother to notify the airline which is part of what that insurance I bought was for! They do not answer phones, emails, or chat. If you get through count yourself lucky. In a pinch they are nowhere to be found! I had to go and buy a whole new set of tix in the end and forfeit the hundreds I spent with them. To this day they are unapologetic. Only offered me a $50 credit that out of curiosity I tried to use and, yes you guessed it. Does not even work! A fake code. HA!

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cmci

October 30th, 2020 DETAILS arrow_drop_down
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Run don't walk away from them. Takes money then basically good luck. Trust a local travel agency who will be there no matter what may happen.

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Abby Wallin

September 24th, 2020 Denver, CO DETAILS arrow_drop_down
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I always check CheapOAir before I check google flights because they often show flights and airlines that other companies don't. I book most of my trips through here because, as a college student, flying first class often isn't an option.

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peterson

September 19th, 2020 Caldwell, ID DETAILS arrow_drop_down
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Buyer beware they advertise free cancelation within in 24 hours. Read between the lines they charge you $50.00 service fee to cancel. It is not free cancelation!!!

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Dave_

September 14th, 2020 Layton, UT DETAILS arrow_drop_down
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I love the feature that compares multiple sites and give you the links for each individual site and their deals. I will continue to use this site.

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Dayna

September 13th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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We use CheapOAir often when booking flights. They have great deals and great customer service.

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Tagg

September 10th, 2020 Ogden, UT DETAILS arrow_drop_down
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CheapOAir has great prices on flights that allows me to travel more because of the money I save. Their website is easy to use.

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Tiauna Anderson

September 10th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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I used Cheapoair last fall to book our second family cruise and it was great! We were able to find the right sailing itinerary and vessel we wanted at a very good price. I highly recommend the site. It's user friendly!

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Delms Dagale

September 10th, 2020 Wichita, KS DETAILS arrow_drop_down
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CheapOair will find a way to rob you with their fine prints, even if they did not render the service. CheapOair rob us of $3,900. They keep promising to refund our money, because we did not go on vacation due to the covid19. However, cheapoair did not refund our money.

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Ashley Ulibarri

September 10th, 2020 Sandy, UT DETAILS arrow_drop_down
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CheapOAir is great resource for looking up and tracking airfare. The site is user friendly and I love that o can set alerts to alert me of price changes.

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Tom

August 27th, 2020 Southfield, MI DETAILS arrow_drop_down
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NEVER, NEVER, NEVER, NEVER, EVER, EVER,EVER,EVER!!!! Repeat, never use this company to book a flight, EVER!!!!!! I booked 4 flights to Ireland thru them. Due to covid the flight was cancelled by the airlines. The airlines said since I booked thru them I would have to get vouchers thru them at no cost. They said they could give me a voucher for the cost of $75 per person. So, NEVER EVER use this company to book a flight. They are a bunch of CROOKS!!!!!!!

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David Kelley

August 24th, 2020 Millington, TN DETAILS arrow_drop_down
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Booked a American Airlines Supersaver flight. The site would NOT give me any info on the flight until I booked it. The site had 8:00 - 4:00 PM. I assumed that was the window of travel... (it's not). Since I need to arrive at 4:00 PM, I booked the flight. Then I got my info, I would not arrive until 7:00 PM. Customer service said since it was a "Supersaver", I could not make any changes. United Airlines had a much shorter flight time that arrived at 4:00 PM for about $90.00 more. I will never use CheapoAir again... it's pretty horrible that you can't get any info on the flight unless you book it first.. & then be stuck with it... Update: After I published the reviews, they called & changed my reservations & asked that I change my reviews... so I did.

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gaspar stellato

August 18th, 2020 , DETAILS arrow_drop_down
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Do Not Use! Repeat Do Not Use! I book a flight to Italy with them and due to Covid-19 I continued monitored the flight cancelations and found the flight was canceled and fully refunded to CheapOair and received no notification from them, In fact, they continued to post my reservations until the flight date. I had to dispute the charges with my credit company and they still continued to resist refunding me and falsely stating that I canceled my reservations and claimed the tickets are non-refundable. The kicker is that they want to profit from both the consumer and the airline refund not to mention the worthless travel insurance.

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Arlisha

August 10th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I booked me and my husband tickets through this service and our return flight were totally different times and he flew [email protected] 8pm I flew spirit red eye12:45 am! While on vacation we noticed this called and they totally dismissed us! I will never ever book with them again! Nobody understood English so I went though serval calls before reaching someone that understood me and I understood them! I will go through KAYAK from now on!

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Lilia Miller

August 7th, 2020 Atlantic City, NJ DETAILS arrow_drop_down
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If you could give a zero star review for this company, that still wouldn’t be close to reflecting their service. It is now nearing on HALF A YEAR past when my flight was canceled and I was notified that I would receive a refund of which I have not received and still have no information on when/why/ and if I will ever receive it. I’ve sent emails back and forth with no straight answers. The only way I was able to get in contact with someone was by writing a bad review and having them contact me to take it down. It’s been over a month since they contacted me and said they would reach out to their team and figure out the status of my refund and get back to me...I’ve heard nothing since, other then their request for me to take my review down. It seems they’re more interested in protecting their image then in actually helping customers. I will never do business with this company again and urge anyone reading this to literally go through any other flight company out there but cheapoair.

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JHarris

August 5th, 2020 Seaford, DE DETAILS arrow_drop_down
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We booked a car rental through CheapOAir for a trip in March 2020 and cancelled the car ahead of the reservation. It took 5 months and many hours on the phone trying to get a refund for a car we never used and CheapOAir denied the request. This was the ONLY reservation from our trip (hotels, Air BnB, game tickets, many flights, etc) that did NOT refund due to Covid19. Customer service leaves a lot to be desired!

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Sonya Holdsworth

July 29th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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I truly wish I could give CheapOair zero stars. That is what I think about their customer service and their cancellation policy during COVID-19. As if it's not bad enough that my flight was cancelled on my once in a life time trip to Europe, I am having to fight to get a refund. I have stayed on hold forever and when I finally get through to a person, they say they will refund my flight minus the cancellation fee (of course). Then, the website reflects that I have asked for a credit. So, I am on hold again waiting to go through the whole situation again. DO NOT BOOK ON CHEAPOAIR. They are not being reputable even during times like these!

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Vanilla Palm Films

July 17th, 2020 , DETAILS arrow_drop_down
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I chose only one star because there is NO option to chose ZERO stars! You are better off passing on this ripoff company. They did not honor any of their promises when our trip was canceled due to travel restrictions from COVID19. You get a complete run around in both emails, texts, and phone calls to the service center. YOU WILL LOSE ALL OF YOUR MONEY THROUGH CHEAPOAIR. You are warned!

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Mohamed Hassan

June 27th, 2020 Pawtucket, RI DETAILS arrow_drop_down
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I booked a “ change free” international air ticket on Cheapoair.com. Also the airline sent me an official Flight cancelation email . Cheapoair refused to process me a full refund and deducted their fee amounted $245.05 Real fraud and customer exploitation

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Michelle Collins

June 3rd, 2020 San Antonio, TX DETAILS arrow_drop_down
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I wanted to change departure date for my husband's flight for four months from now. His grandfather was having surgery and he wanted to be there. CheapOair would not refund me for the original flight, or offer some money back. Instead, I would have to buy a regular priced flight and lose the money I had already given them. I even purchased insurance and they would not honor it. I will not be doing business with CheapOair anymore.

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James Bollinger

May 27th, 2020 Ormond Beach, FL DETAILS arrow_drop_down
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Never use this company they will Keep your money even if airline cancels the flight good luck ever getting a hold of them it's sad that people have to go through this but companies are becoming so dishonest forcing customers to dispute with credit card taking months and still may not recover their money you have been warned

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busra gun karaman

May 20th, 2020 Vancouver, BC DETAILS arrow_drop_down
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They would do anything you to pay for the flight and then if there is any cancellation or a mistake they would want you to pay extra to move on to the another step. there is NO WAY you would be reaching a manager. Supervisors are not helpful at all. and they are non honest about solving your problem. for instance, if you tell them you want to talk to a manager, they would most likely say "hold on 2 to 3mins to allow me to call a manager ma'm". and get back to you after 40 maybe 60 minutes. tell them specifically if you want to book a connected flight twice maybe three times. because they are really bad at understanding the Visa requirements. ask if your ticket is basic, flex or premium, because they won't ask you and make a problem about that later as well as they will blame you on that!!!!! DO NOT BUY YOUR TICKET FROM THEM SO YOU WONT SPEND YOUR TIME AND GET MAD.

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Ken Schwartz

May 3rd, 2020 Lake Placid, FL DETAILS arrow_drop_down
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CHEEPOAIR needs to start treating people with respect. CHEEPOAIR needs to get back what they are dishing out... EVERYONE NEEDS TO REPORT THIS COMPANY TO BETTER BUISINESS BUREAU...Also call your local government to report them. All other business's are helpful and giving, CheepOAir is all about taking. $35.00 cancelation fee for each customer that was canceled on?????? What kind of world? You will hear bad stuff about this company in the months to follow. I will never book a trip threw a booking company ever again. As a matter of fact every time I receive an offer I send them this message... I just wanted you to know that because of the way CHEPOAIR has handled my COVID cancelation, I will never use a booking company again. They have ruined it for all of you>>>

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Mike

April 25th, 2020 Lahaina, HI DETAILS arrow_drop_down
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Total rip-off, do not use this company. We were trying to purchase tickets for travel in six months. The representative on the phone was able to get us a good price for airfare. By the time he had included all the additional charges, the airfare was higher than what we could purchase from the airline. The representative charged us a fifty dollar cancellation fee while we were still on the call. He stated it was from the airline. Give me a break, we were still on the call. Do not ever do business with this company. They are a rip-off.

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Ar976

April 23rd, 2020 O'Fallon, MO DETAILS arrow_drop_down
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Terrible Customer Service doesnt get replies even for weeks. Refunds wil be processed atleast 30 business days . though Airlines cancel the flights cheapoair charged me cancellation charges which shouldn't be. in case of refunds on a round trip you hardly expect money from them the promised refund money changes and you get reduced amounts happened to me.Never Again trust this site

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Kevin VO

April 18th, 2020 Hudsonville, MI DETAILS arrow_drop_down
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TERRIBLE CUSTOMER SERVICE. My college son's return flight of a round trip ticket was cancelled because of COVID and unless we got an immediate flight home for him, he would have been stuck in Australia for two months. For almost a month now, I've tried to get a refund for the cancelled flight, and have only rec'd normal Customer service e-mail responses to my Cancellation form submission and follow-up e-mails, and have been on hold for over 1 hour for three times, only to have their phones hang up on us. REALLY?? would never go through them again.

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Bernadette Boyce

April 16th, 2020 Harrison, NJ DETAILS arrow_drop_down
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Wouldn’t give me a refund for a flight that was cancelled due to covid .. told me that I need to contact airline for a credit voucher ... It was also impossible to get in touch with anyone on the phone with anything corona virus related but when I called the number to book a new reservation I was able to to talk to someone immediately.... doesn’t get any more low than this .... shady unethical business

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Samy

April 4th, 2020 Toronto, ON DETAILS arrow_drop_down
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This terrible company is using COVID-19 epidemic like an excuse to steal money from customer.I will never book anything through this site again. I called many times but nobody is answering the phones. I bought an insurance to change the tickets but still I had to pay $70 just to cancel the tickets. I did not cancel the tickets the tickets where cancelled by the airline. Cheapoair is taking advantage of people like me. They already charged me $30 for the service +$40 for the insurance +$70 for the cancellation. No customer service, no explanations. They never responded to phone, chat or email to assist me.

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Sergio Pelaez

April 3rd, 2020 Los Angeles, CA

I book a flight ticket through Cheapoair to Barcelona and due the the Covid 19 situation my flight was canceled. I tried for more than 3 weeks to contact the website and the airline but no answer from either one, until today after 2 hr i was able to to get somebody on the phone from Cheapoair. Basically they told me that they wont refund my money and the only thing they are able to to do is get me credit for future travel. I tried to inform them that at this point i do not want credit because i do not know when i will be traveling to Europe again and definitely not this year. I just cant believe that specially this time and the situation we are facing these companies are scamming people this way, and they are backing their scam with the policy. If it was my choice i would be in the plain tomorrow heading for my vacation as i planned, but i cant, instead i will be looking $972.00 . This is the worse situation loosing money during this time and. I will NEVER use Cheapoair.com and i encourage everyone that are having the same issue with this website or any other to summit a complain to the FTA so this be know. After all this past the Goverment can take action.

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Kortney P

April 2nd, 2020 Lombard, IL DETAILS arrow_drop_down
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ITS A COMPLETE SCAM! BUYER BEWARE! I requested a refund because I am canceling a trip to Florida per the world wide health crisis currently going on in the world and I even purchased flight insurance. So what does cheapoair do? They charge my account more money and then when I call customer service to speak with a representative I get hung up on. I WILL NEVER USE THIS COMPANY AGAIN! Shame on you for taking advantage of people’s vulnerability at this time.

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April aphe8493

March 30th, 2020 Castle Rock, CO DETAILS arrow_drop_down
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I personally hate this website. I don't think it is very user friendly and its constantly trying to get you to purchase the wrong thing because there are no refunds. I was trying to buy a flight and I put it in all of the information for my trip and it still showed me this other flight on a different date and I ended up buying it on accident and they wouldn't let me refund it even though I bought it at most 5 minutes prior.

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Sascha Fawaz

March 26th, 2020 Montreal, QC DETAILS arrow_drop_down
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CheapOair is the one of the WORST travel agencies availble. Its a SCAM! Do NOT book anything through them!!! I purchased a ticket through them from Edinburgh to London a few weeks ago. The flight got cancelled and I wasn't even warned (unrelated to corona). They didn't even BOTHER TO send an email to notify me of the cancellation, nor did they provide a subsitute ticket! Instead I got a " We hope you are excited for your trip to London !" email. I got to the airport as planned, and when I learned the flight cancellation news on the spot, I was forced to purchase a last minute ticket to London as I had an international connecting flight I couldn't miss. After this incident, I wrote to cheapoOair MULTIPLE TIMES to ask for refunds. No one answered me. I called, sent reminders-NOTHING!!! This is unacceptable-don't ever make the same mistake I did!!! This agency refuses to take responsiblity for its actions

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Myken

March 22nd, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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I love using CheapOAir to compare flight prices. The service and website is easy to use and gives me a good way to compare costs through different airlines, dates, places etc.

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Rocio Diaz

March 20th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Although CheapOAir ensures you get the cheapest airplane ticket possible, it does not take into consideration comfort when finding these seats and the airplane companies.

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shahbz ahmed

March 19th, 2020 Old Bridge, NJ DETAILS arrow_drop_down
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100% Pathetic customer service If there will be -ve star I will choose that one. I want to cancel a ticket due to coronavirus. I called 3 times and after 1 hour of wait time system dropped my call, after 3 hours of wasting my time I just gave up. But if you want to book a flight there is no wait at all, this 100% pathic customer service, try your best to avoid it, you may save money on cheap fares but if you really need them in any emergency then they will not help you at all.