Bookit.com Logo
star star star_half star_border star_border
5 User Reviews
LAST UPDATED: May 15th, 2021

Bookit.com is a Panama City, Florida-based online travel company aiming to provide travelers with a technologically advanced booking experience. Bookit.com views the internet as the means to connect people and make their lives more productive and enjoyable. Online travel booking is how the company seeks to make the most out of the web for customers who want to visit anywhere from the Bahamas to London. The online travel business is privately owned and has been operating since 2004 helping many customers plan their dream vacations. Bookit.com offers discounted travel deals, with airline tickets, hotel accommodations, and rental cars available for reservation, as well as vacation package deals.

Go Directly to Bookit.com Customer Reviews

report_problem

Attention: Bookit.com has paused all operations.

As of March 2020, Bookit.com has paused operations and cancelled all upcoming travel. All customer service centers are closed and the company is unable to process refunds at this time. 

Top Ranked Companies

Airbnb Logo
#2 Airbnb chevron_right
9.3 Overall Score
4.6
star star star star star_half
(424)
Expedia Logo
#3 Expedia chevron_right
8.5 Overall Score
3.4
star star star star_half star_border
(318)
thumb_up

The Good

  • Search Options
  • Destinations
  • Social Media
  • Mobile App
  • Cruise Offerings
  • Member Discounts

Search Options

Independent travelers who wish to manage, reserve, and research their entire vacation will find Bookit.com to be a helpful resource. Travelers can start by filtering through results for flights, hotels, car rentals, or a combination of all three. Booking a flight and hotel or rental car in a bundle can offer additional savings. Bookit.com also offers deals to many resort destinations. There is a great advanced search feature to help make sorting through search results more easy to navigate. Travelers may also happen upon a travel deal from Bookit.com on other websites.

Destinations

Bookit.com offers a variety of travel deals to shoppers looking to visit destinations around the world. It doesn't matter whether it's a neighboring city or another country, the Bookit site makes it possible to experience the world. The following are the destinations travelers can book a flight to:

  • Africa
  • Asia
  • Australia/Pacific
  • Caribbean
  • Central/South America
  • Europe
  • Mexico
  • North America

By selecting a region, customers can narrow down where they want to go. This is especially helpful for customers who are not necessarily experts in traveling within a certain region. This additional filtering allows customers to zoom in on a specific region or city and book their accommodations within that area.

Social Media

Bookit is active on social media to help foster communication with today's traveler. Customers can use a number of social media platforms to ask the travel service questions or to receive customer service assistance from a travel agent. Bookit.com uses the following social media channels to answer customer questions and share additional deals:

  • Facebook
  • Twitter
  • YouTube
  • Pinterest
  • Google +
  • Instagram

Mobile App

In addition to allowing customers to use social media to provide feedback or ask questions, Bookit.com has also made it easy for travelers to use their service on the go. Both Apple and Android users can take advantage of the Bookit.com app. Millennials and other travelers who rely heavily on mobile apps will find Bookit.com's app focused on meeting their needs. This mobile platform allows for:

  • Access to resort, hotel, and vacation deals
  • Exclusive "App-Only" Discounts
  • Improve sorting and filtering options to help customers find what they want
  • Book a flight, hotel, car, or vacation package on the go
  • Access to pictures and reviews
  • Improved access to the Bookit.com Members Lounge
  • View a booked travel itinerary 

Cruise Offerings

Travelers who want to book a cruise can find regular deals with a variety of cruise lines such as the Holland America Line and Princess Cruises. Not only will users be able to book their cruise accommodations, but they will also be able to take advantage of booking airfare to the cruise port if necessary. Travelers will also find great cruise deals for the following regions:

  • Caribbean
  • Mexico/Baja
  • Bahamas
  • Europe
  • Bermuda

Member Discounts

Although it does not have an extensive rewards program compared to other online travel agencies, Bookit.com offers regular discounts via email to its members. Bookit.com promises that its members can save anywhere from $15-50 by entering their email address. The membership is free according to the travel company's home page. Bookit.com also makes bonus offers available such as BOGOs, specialty dinners, and dining credit.

thumb_down

The Bad

  • No Rewards Program
  • Lack of Travel Protection
  • Hidden Fees
  • App Limitations

No Rewards Program

Not having a rewards program can keep frequent travelers from using the service as they will not be able to earn rewards or points to help pay for future purchase through the same site. While travelers can earn points with their current travel-specific or airline-specific credit cards, there are no additional incentives earned directly for each dollar spent on Bookit.

Lack of Travel Protection

If a customer isn’t sure whether a time period will work out, they may want to look elsewhere for their booking or travel management needs as it will not be protected. Travelers will not be covered when trips do not go according to plan. Bookit.com does not cover:

  • Trip cancellation
  • Trip interruption
  • Trip delay
  • Missed connection
  • Accident Medical expense

Experienced travelers know the above possibilities aren't the only issues that can go wrong when going on vacation. Some Bookit.com reviews have shown that the company’s customer service call center isn’t always reliable when dealing with travel protection issues. Bookit.com's lack of travel protection is enough to stress out the customer who wants to cover all bases.

Hidden Fees

Hidden fees and pricing errors are another factor customers have to weigh when choosing to use the website for their next vacation. Customers will most likely find themselves paying for more than the listed price due service charges and taxes along with other fees. A customer should be aware of the following:

  • Third Party Suppliers may change prices for their products or services without notice
  • Bookit.com is not responsible if a product or a service is provided to Bookit.com at an incorrect price or with incorrect information
  • Bookit.com may charge a service fee in exchange for the services provided
  • Bookit.com may pre-negotiate certain rates with hotels

App Limitations

While Bookit.com has a mobile app, it is only available for Apple and Android users. Windows users will have to use a browser when planning trips on Bookit.com or choose another online travel agency that has a mobile app designed for Windows.

gavel

The Bottom Line

Bookit.com has created a platform that makes it easy for users to see available deals and discounts while also managing their entire booking experience from one service. Customers who choose Bookit.com run the risk of paying more than the advertised price and dealing with pricing errors.

However, if you care about detailed listings of possible travel destinations without having to type into search engines, are an Apple/Android user or want to receive regular deals via email, Bookit.com is a considerable option. A guest that uses Bookit.com's platform can expect the following from the service:

  • Travel management
  • Useful social media outlets
  • Responsive customer service
  • Insider information through the travel blog
  • No rewards program
  • No travel insurance

View Best Travel Sites

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

2.6

star star star_half star_border star_border

5 Reviews

Review Breakdown

5 grade

40%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

60%

Sentiment Criteria

Value

star star star_border star_border star_border

Quality

star star star_border star_border star_border

Service

star star star_border star_border star_border

Trustworthiness

star star star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

Kylie Howes Provo, UT

Bookit is a very easy website to find deals on hotel rooms from, and you can usually find some pretty good deals too. They make it easy to make your reservation straight from their website, and they've always been reliable in my experience. Just make sure that you're sure you'll be using the hotel when you book it, because there are often cancellation fees.

1 year ago

star star_border star_border star_border star_border

Kenia Nunez Bradenton, FL

The process is fast but only to steal your money, they announce that they sell first class flights that do not exist not even on the plane On July 7, 2019 I bought a first class flight with bookit, when I called the airline they told me that they didn't have first class on that flight I called bookit and after more than 1:45 minutes waiting on the phone Nicole told me that they would change my tickets to first class in two hours To make the short story, no one answered the phone anymore, I arrived to the airport, and the airline girl told me that our names were not on the flight and that that flight only had business class and regular class, when she checked deeper she saw that they had sold us economy class without even putting our names on the fly  Bookit sold me first-class seats to Europe and put me and my family in an economic seat, we didn't get on the plane, I called them to cancel and nobody answered the phone. We had to stay in Miami pay for a hotel Night and we booked with Expedia company a new flight with excellent customer service and Fly the next Day. I'm still waiting for the American airline to respond to us and Pay me back my money since bookit doesn't care about their customers Do not use this company sells fraudulent ads

2 years ago

star star_border star_border star_border star_border

Mark Yesso Bay Saint Louis, MS

Bookit.com is nothing but a rip off. They stole $4700 from my wife and I for our honeymoon trip that was planned for march 24th-31st 2020. They canceled all of their trips and didn't give any of its customers refunds (600+ and counting). The CEO Bud finlaw turned off the phones and left it customers stranded all over the globe. Customers that paid bookit were left paying double because bookit.com did not pay the resorts. All of this happended right before covid-19 shut down international travel . Absolutely worst way they could have handled this. DO NOT USE THIS OTA!!!

1 year ago

star star star star star

Nathan Layton, UT

I come to this website quite a bit when I am looking for a good deal on a vacation. They never seem to dissapoint.

3 years ago

star star_border star_border star_border star_border

Rhonda Sturkie Anniston, AL

I loved book it until today..bankruptcies and took money out of account with no intention to pay for trip 25,000 ...I am so disappointed and hurt....RMS51

1 year ago