Based out of San Francisco, Airbnb burst onto the scene in 2008. It was founded as an accommodations site which allows travelers to book unique temporary visits all across the world. The Airbnb community made it possible for travelers to book apartments, homes, villas, and even castles in over 191 countries at a reasonable rate.

Over 60 million people have booked their travel accommodations using Airbnb to date and they have over 2 million listings worldwide. It is important to note, however, that the only travel booking that can really take place on the Airbnb platform are lodging reservations. 

Go Directly to Airbnb Customer Reviews

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The Good

  • Unique Experience
  • Booking Options
  • Filtering
  • Reviews and Ratings

Unique Experience

Unlike traditional booking sites, Airbnb doesn't simply list prices and star ratings of the large hotel brands and chains. Instead, Airbnb offers a unique experience to those looking to stray from the typical hotel perspective of traveling. A network of "hosts" must qualify to list their properties on Airbnb. These hosts can be found in the U.S. and internationally. The ability to stay in the middle of a big city or off in a small, rural town is something that makes Airbnb stand out from traditional booking bureaus. 

The listings on Airbnb cannot be found with any other travel agency. The accommodations they have for travelers are specific to their network which means they open up a whole new world to booking living quarters. For those interested in staying in the typical run-of-the-mill hotel chains, Airbnb will likely not be the best platform to use.

Booking Options

With Airbnb, travelers can book for just a night, a week, or even a month depending on the listing and location. One of the benefits to using Airbnb is that travelers can experience a unique side to their travel destination not otherwise available in a hotel. For instance, travelers can book the following:

    • Apartments
    • Townhomes
    • Condos
    • Homes
    • Villas
    • Castles
Review Icon

Customer Review: Brayden from Texas

"I like the creative options and less touristy places to stay....sailboats! I also find that the owners are friendly and accommodating. the prices are usually better than national sites."

Filtering

Rather than spend time sorting through thousands of possible accommodations, Airbnb users can quickly filter through search results to find their desired accommodation. A prospective traveler who uses Airbnb will be able to sort based on price, listing type, and even number of travelers. Another beneficial aspect to using Airbnb is that larger groups, for instance, can book a home for one low nightly cost. When split between the traveling party, the Airbnb option becomes much more affordable and often times provides a more comfortable living situation.

Reviews and Ratings

Another feature that benefits is travelers are the reviews and ratings. The rating system is also a helpful took to prospective travelers and even for Airbnb hosts. At the end of each stay, the host will rate the guests (based on how their property was treated) and the guests will rate the listing/host. These ratings help those who are looking to book using Airbnb and keeps guests from booking who find it difficult to treat the properties with respect.

The Bad

  • Limitations
  • Pricing

Limitations

Airbnb is included in the "travel booking" industry because of the ability to book lodging; however, there are some services missing. While Airbnb does provide an entirely original traveling experience, it only takes care of one aspect of the booking process. Most traveling agencies allow their travelers to book a number of their accommodations through their platform, but Airbnb focuses solely on where the traveler will stay throughout their trip. That means the following cannot be booked using Airbnb:

  • Flights
  • Travel Activities
  • Cruises
  • Vacation Packages

There are also some limitations as to where a traveler can visit and stay as well. Airbnb is a bit different from traditional hotel systems, so there are varying regulations placed on where they can operate. While they do operate in nearly 200 countries, there are some cities that do not allow Airbnb listings. So, if a traveler is set on one of those cities, they will need to book a traditional hotel.

Pricing

Travelers looking to save on lodging will most likely want to try a different platform (unless traveling in a large group). Since some of the listings are rather lavish, the prices may seem to be more expensive than if a traveler were to simply book a hotel. There are deals and discounts available through Airbnb and prices per night will fluctuate depending on season, length of stay, demand, and size of the traveling party.

The Bottom Line

Airbnb is designed for the millennial traveler. Accommodations are found in unique areas and varying circumstances. Travelers interested in staying in places that would not be available to them otherwise would most likely enjoy using the Airbnb service. However, those looking for a more comprehensive way to book their travel may want to use another resource. Travelers who book their accommodations through Airbnb can expect the following:

  1. Sorting tool - quickly filter through hundreds or even thousands of lodging options
  2. Unique travel accommodations - stay in properties that would not otherwise be available
  3. Cut costs on large groups - split the costs per night to save money
  4. Varied Locations - Airbnb has listings both in the U.S. and internationally
  5. Extra booking efforts required - travelers will need to book their flights and other travel necessities elsewhere

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User Reviews

Star Rating

4.7
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Vicky G

April 9th, 2019 DETAILS arrow_drop_down
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It was great, i was able to speak directly with the owner & we were in constant communication

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Tsan Lozano

April 9th, 2019 DETAILS arrow_drop_down
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I love feeling like I'm at home away from home! You save on parking,incidentals,and have a more authentic experience wherever you are in the World!

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Tiffany Cota

April 9th, 2019 DETAILS arrow_drop_down
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Its was amazing! Fast, easy and simple. Every vacation we find the perfect rentals using the app

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Kat

April 9th, 2019 DETAILS arrow_drop_down
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Easy booking. Great reasonable home to choose according to my budget.

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Erin Vause

April 9th, 2019 DETAILS arrow_drop_down
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have used this site to book accomodation on a number of occasions. Recently the host i booked with led about the accommodation. Airbnb support helped me, refunded me and had me at a new listing within 3 hours.

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Consuelo

April 9th, 2019 DETAILS arrow_drop_down
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So far good, a like the additiona of experice and things to do that helps venture in the new towns youre visiting or even if you want to stay local.

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Ann Cornelius

April 9th, 2019 DETAILS arrow_drop_down
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When I booked I was not sure that the accommodations would be as described, but they were even better. The host was very informative of the area, the room was comfortable, and the price was affordable.

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Sherrie Wiegand

April 2nd, 2019 DETAILS arrow_drop_down
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very positive results with most of the Airbnbs I've rented

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Ron English

April 2nd, 2019 DETAILS arrow_drop_down
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Excellent. Concerned about the customer. Can call and questions promptly answered.

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Norma Schroeder

April 2nd, 2019 DETAILS arrow_drop_down
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Excellent. I booked a vacation and tealized i needed to make a change. They were accomodating and showed the host how to make the changes

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Janine Murphy

April 2nd, 2019 DETAILS arrow_drop_down
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I HAVE FOUND IT TO BE VERY BENEFICIAL IN SECURING LOCATIONS TO STAY AND PLACES TO VISIT.

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Dave

April 2nd, 2019 DETAILS arrow_drop_down
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excellent service, wide variety of properties and locations, easy to use site & app

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Bill Rogers

April 2nd, 2019 DETAILS arrow_drop_down
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Rented an apartment in Venice. It was breeze and we had many options.

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Alison J

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It is convenient And informative about each option. But when i cancelled a reservation within the 48 hour window after making it, I was charged $50. Which seems excessive and unfair

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Alan H Brown

April 2nd, 2019 DETAILS arrow_drop_down
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the online search and review to find a place is good. Better than booking a hotel if you want an apartment type place

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A. Wallace

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I had a positive experience with the search features and communication with the Airbnb house manager during the reservation and orientation to home features.

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William Bagby

April 2nd, 2019 DETAILS arrow_drop_down
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Everytime I've used them (3) it has been absolutely awesome! The host (home owner) was always super friendly and helpful. The amenities were simply off the scale. In one case there was even a full fridge and wine available for free!

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Susan Kaplan

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Airbnb provides a wide selection of lovely properties for any number of guests, generally between 1 and 8. Properties range from a room in a private house to small and large guesthouses and standalone houses. Finding a property that suits your needs and amenities requirements. One can review photos of the properties and read multiple reviews before making a choice. Airbnb also offers a variety of experiences so the guest can get a taste of local culture and activities.

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Annie Orr

December 21st, 2018 Provo, UT

Airbnb has been great for all of my recent trips. It is well organized and trustworthy to use.

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Tiffany

December 13th, 2018 Tempe, AZ DETAILS arrow_drop_down
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Great way to get everything out of your trip without having to pay extra for the stuff you don't use at a resort.

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Darius Williams

December 11th, 2018 Alexandria, VA DETAILS arrow_drop_down
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love to go here instead of renting out a hotel room. can find great deals on rooms or full homes

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Matthew Carbaugh

December 9th, 2018 Herndon, VA DETAILS arrow_drop_down
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Heard about Airbnb through word of mouth from friends who seemed stoped using hotels in favor of Airbnb. Booked a house in Dewey beach for my brothers bachelor party. Listed as week rentals only but was able to communicate with renter through the site in order to negotiate a weekend stay.

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Fernando Delgado

December 6th, 2018 Tempe, AZ DETAILS arrow_drop_down
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I absolutely love airbnb! There has never been a more easier way to find a place to stay that fits my taste at a reasonable price. I love the interaction I get with the owners and the luxury of having the same people I rent from.

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Katie Kearney

November 29th, 2018 Vienna, VA DETAILS arrow_drop_down
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I use Airbnb all of the time. It's such an easy way to find a place to stay for a great price! Luckily, all the places we have stayed have been beautiful and very clean. Will continue to use Airbnb and highly recommend it to anyone looking for an affordable place to stay when vacationing!

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Merla

September 7th, 2018 Pineville, NC DETAILS arrow_drop_down
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Hotels usually have functioning AirCon. I several places at AirBnB the rooms were too hot to sleep. I experienced a drunken hosts that said he owned guns and would violently vacate a place if he felt like it. One host forgot to send the code and we had to wait forever to get in - also does not happen at a hotel. Cockroaches , mosquitos..- rarely had them in a hotel, met several inside and on a terraze in the US and Australia.

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Lesa Burgess

August 21st, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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Whenever we go on trips that are more than just a couple nights, we always uses Airbnb to find a place to stay. It's so much nicer with a family to have a home/ apartment to stay in vs. a hotel and having to pay for several rooms and then have to go out for every meal. All of my experiences in the US and out of the country as well have been great. I will definitely continue using Airbnb in the future.

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Anika Larson

August 21st, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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So many unique experiences are due to Airbnb! I have stayed everywhere from a cabin in Lake Tahoe to a cozy loft in Washington to a tiny room overlooking a beautiful canal in Belgium.

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Sarah

August 2nd, 2018 Fairfax, VA DETAILS arrow_drop_down
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This is a great concept and I have stayed at some neat places with it! Their website makes it fairly easy to explore places to stay and book. My two complaints are that they charge fees that can be high and you have to pay in the currency where you are staying and then they charge you an exchange fee. Overall it's a fun way to travel!

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Avery Fowler

June 11th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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My family and I wanted to go stay in a cabin in Pine Valley, but it was kind of a little late notice and we couldn't find any places to stay. But we then looked on Airbnb and found a couple different options. I really have liked Airbnb because it was super easy, fast and affordable.

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CAROLE SCOVILLE

June 9th, 2018 Pleasant Grove, UT

Love the app - so easy to find a cool unique place to stay that’s in my price range

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Nana Asiata

June 4th, 2018 Herriman, UT DETAILS arrow_drop_down
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The Airbnb app helped me and my family a lot when traveling. The price is at a good amount and when staying with other parts of your family makes the price easier to work with.

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L. Fowler

June 2nd, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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This is the first place I go to when I'm searching for a place to stay when I am traveling somewhere. I have been able to find great places that are big enough for my family and it doesn't break the bank.

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Kimberly Bronson

December 18th, 2017 Idaho Falls, ID DETAILS arrow_drop_down
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Love my account and love this company. So easy to work with and manage. Great way for us to make money on our property. Paid out very quickly. Thank you!

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Lindsey

December 5th, 2017 American Fork, UT DETAILS arrow_drop_down
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I love Airbnb. I really love that they'll show trusted users, exactly what amenities the different properties have, and the user-friendly site they have created.

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Nicole Cardwell

November 20th, 2017 West Jordan, UT DETAILS arrow_drop_down
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Everything I expected in temporary rental for a home and so much better than hotels.

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Alex Murphy

November 6th, 2017 Reno, NV DETAILS arrow_drop_down
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Airbnb as a service has a great app and software. Everything seems to be great. The real hit or miss here is the quality of the apartments and houses that they advertise. Pictures can be deceiving. I have had some great stays and some really crappy ones.

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Julie Firkins

June 12th, 2017 Orem, UT

i signed up to be an airbnb it was not worth my time. in my are i charged $3.500, for a queen bed private bath use of kitchen laundry ect, i had two customers that were great but the time i spent cleaning and the items i provided was not financially lucrative, droppped my listin!g

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Breanna Jones

June 2nd, 2017 Salt Lake City, UT

Love Airbnb! It provides a unique experience compared to staying at a hotel. Although their fees have increased recently, I have stayed at Airbnb more recently than hotels. Their website is easy to use and book through. I have found numerous options wherever I have wanted to stay. They have very understanding customer service and have been easy to work with.