Based out of San Francisco, Airbnb burst onto the scene in 2008. It was founded as an accommodations site which allows travelers to book unique temporary visits all across the world. The Airbnb community made it possible for travelers to book apartments, homes, villas, and even castles in over 191 countries at a reasonable rate.

Over 60 million people have booked their travel accommodations using Airbnb to date and they have over 2 million listings worldwide. It is important to note, however, that the only travel booking that can really take place on the Airbnb platform are lodging reservations. 

Go Directly to Airbnb Customer Reviews

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The Good

  • Unique Experience
  • Booking Options
  • Filtering
  • Reviews and Ratings

Unique Experience

Unlike traditional booking sites, Airbnb doesn't simply list prices and star ratings of the large hotel brands and chains. Instead, Airbnb offers a unique experience to those looking to stray from the typical hotel perspective of traveling. A network of "hosts" must qualify to list their properties on Airbnb. These hosts can be found in the U.S. and internationally. The ability to stay in the middle of a big city or off in a small, rural town is something that makes Airbnb stand out from traditional booking bureaus. 

The listings on Airbnb cannot be found with any other travel agency. The accommodations they have for travelers are specific to their network which means they open up a whole new world to booking living quarters. For those interested in staying in the typical run-of-the-mill hotel chains, Airbnb will likely not be the best platform to use.

Booking Options

With Airbnb, travelers can book for just a night, a week, or even a month depending on the listing and location. One of the benefits to using Airbnb is that travelers can experience a unique side to their travel destination not otherwise available in a hotel. For instance, travelers can book the following:

    • Apartments
    • Townhomes
    • Condos
    • Homes
    • Villas
    • Castles
Review Icon

Customer Review: Brayden from Texas

"I like the creative options and less touristy places to stay....sailboats! I also find that the owners are friendly and accommodating. the prices are usually better than national sites."

Filtering

Rather than spend time sorting through thousands of possible accommodations, Airbnb users can quickly filter through search results to find their desired accommodation. A prospective traveler who uses Airbnb will be able to sort based on price, listing type, and even number of travelers. Another beneficial aspect to using Airbnb is that larger groups, for instance, can book a home for one low nightly cost. When split between the traveling party, the Airbnb option becomes much more affordable and often times provides a more comfortable living situation.

Reviews and Ratings

Another feature that benefits is travelers are the reviews and ratings. The rating system is also a helpful took to prospective travelers and even for Airbnb hosts. At the end of each stay, the host will rate the guests (based on how their property was treated) and the guests will rate the listing/host. These ratings help those who are looking to book using Airbnb and keeps guests from booking who find it difficult to treat the properties with respect.

The Bad

  • Limitations
  • Pricing

Limitations

Airbnb is included in the "travel booking" industry because of the ability to book lodging; however, there are some services missing. While Airbnb does provide an entirely original traveling experience, it only takes care of one aspect of the booking process. Most traveling agencies allow their travelers to book a number of their accommodations through their platform, but Airbnb focuses solely on where the traveler will stay throughout their trip. That means the following cannot be booked using Airbnb:

  • Flights
  • Travel Activities
  • Cruises
  • Vacation Packages

There are also some limitations as to where a traveler can visit and stay as well. Airbnb is a bit different from traditional hotel systems, so there are varying regulations placed on where they can operate. While they do operate in nearly 200 countries, there are some cities that do not allow Airbnb listings. So, if a traveler is set on one of those cities, they will need to book a traditional hotel.

Pricing

Travelers looking to save on lodging will most likely want to try a different platform (unless traveling in a large group). Since some of the listings are rather lavish, the prices may seem to be more expensive than if a traveler were to simply book a hotel. There are deals and discounts available through Airbnb and prices per night will fluctuate depending on season, length of stay, demand, and size of the traveling party.

The Bottom Line

Airbnb is designed for the millennial traveler. Accommodations are found in unique areas and varying circumstances. Travelers interested in staying in places that would not be available to them otherwise would most likely enjoy using the Airbnb service. However, those looking for a more comprehensive way to book their travel may want to use another resource. Travelers who book their accommodations through Airbnb can expect the following:

  1. Sorting tool - quickly filter through hundreds or even thousands of lodging options
  2. Unique travel accommodations - stay in properties that would not otherwise be available
  3. Cut costs on large groups - split the costs per night to save money
  4. Varied Locations - Airbnb has listings both in the U.S. and internationally
  5. Extra booking efforts required - travelers will need to book their flights and other travel necessities elsewhere

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User Reviews

Star Rating

4.7
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276 Reviews

Review Breakdown

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Michelle W

December 16th, 2019 Coraopolis, PA

When I'm taking my dog somewhere with me, I typically look at Airbnb. You can filter for pets to be allowed, which most hotels don't do that. It's easy to use, owners are really responsive, and it makes traveling so easy with my pup.

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Kathryn

December 11th, 2019 American Fork, UT DETAILS arrow_drop_down
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I love that Airbnb has a wide range of price and quality. It allows you to choose what works best for your needs and wallet. It also helps promote passive income which is great for personal financial stability. I have been pleased with almost every stay I have had, and happy with the price and locations available.

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Tom Gourley

December 2nd, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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When we used Airbnb we found their site a bit difficult to navigate. On one occasion we were looking for a cabin in Utah and found an attractive option but when we went back at a later time, if was very hard to find again. We also found their "extra" charges (deposits, cleaning fees, etc.) to be somewhat expensive.

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Melinda Olson

December 1st, 2019 Goodyear, AZ DETAILS arrow_drop_down
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Using Airbnb has allowed us to stay in some awesome places that were better than hotels.

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Kimmi

November 25th, 2019 Riverton, UT DETAILS arrow_drop_down
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Stayed in an Airbnb this past summer for the first time. We were able to ask questions online prior to our vacation. The payment process worked great. Make sure you read all the fine print and ask questions. That is what lead us to a positive experience.

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Kaydence Bonino

November 24th, 2019 Riverton, UT

Airbnb is great! there are so many things you can do on airbnb, when i went house shopping it help so much!

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Monica Zurawsky

November 21st, 2019 Pittsburgh, PA DETAILS arrow_drop_down
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I've used Airbnb in multiple cities and have had overall positive experiences. All of the homes were clean and the hosts were helpful/responsive. My only complaint is that the initial pricing and availability that comes up in the search can sometimes be misleading.

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Nathan D.

November 15th, 2019 Warrendale, PA DETAILS arrow_drop_down
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Airbnb is a great option when you are looking to get out of town and stay in a unique or comfortable home as opposed to a traditional hotel. My friends and I booked one when traveling to Washington D.C. for a bachelor weekend, the host was easy to reach and easy to book on the website, the accommodations were great for the price!

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Amanda

November 15th, 2019 Warrendale, PA DETAILS arrow_drop_down
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I've never had a bad experience with Airbnb. Also prices and amenities can surpass hotels at times.

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Nicole Cinquino

November 15th, 2019 Miami, FL DETAILS arrow_drop_down
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So convenient and affordable. I always stay at Airbnbs whenever I travel with a big group of people, especially my college friends!

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Madison Leonard

November 15th, 2019 Midlothian, VA DETAILS arrow_drop_down
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This app is so helpful and you can find such cheap places to stay at the coolest locations which is so much easier than figuring out hotel bookings

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Derica Parathundil

November 15th, 2019 Tallahassee, FL DETAILS arrow_drop_down
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I love using Airbnb as opposed to hotels. They give you so much more freedom to allow you to make the most out of your visit. Also, you get more for your money. There's so much more space and options of what you can do with your time. I enjoy that home away from home feel.

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Andrea De La Pava

November 12th, 2019 Tallahassee, FL DETAILS arrow_drop_down
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I recently booked an air bnb so I could go to Universal and it was so much cheaper than a regular hotel. The location was also nice, and free wifi and breakfast was even included. I definitely would book with air bnb again.

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Brittany Wilkinson

November 9th, 2019 Herriman, UT DETAILS arrow_drop_down
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We recently used a Airbnb for a family vacation. We had a few families and we used to homes in the same neighborhood. We were thrilled with the home that we rented. It was fully stocked, well maintained, beautiful, comfortable home. We would definitely use an Airbnb again.

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Katherine Whyte

November 8th, 2019 Miami, FL DETAILS arrow_drop_down
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Airbnb should do a better job in verifying the houses/apartments they allow to be listed to reduce the amount of dissapointment customers receive when they arrive at a house that is nothing like they paid for.

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Megan A McEvoy

November 7th, 2019 Tallahassee, FL DETAILS arrow_drop_down
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Airbnb is a great place to find cheap places for quick getaways. It's perfect for college students, since there are great prices and a lot of options for many different locations. I will be staying in an Airbnb this upcoming weekend with my friends, as we're planning to see a concert and I'm really excited!

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Alex Shirley

November 5th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Airbnb is such a great site because you can find whatever you are looking for. There are many accesible rooms and you can find a great variety of houses you can stay at.

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Cameron Clark

October 15th, 2019 Provo, UT DETAILS arrow_drop_down
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Airbnb is great, unless your wife books it alone for your stay in Philadelphia. Some of the locations seem kind of dangerous, so be sure to choose wisely!

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Davis Kartchner

October 15th, 2019 Logan, UT DETAILS arrow_drop_down
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I think that Airbnb is a great, cheap alternative to hotels, but I don't like the scheduling feature. It is really confusing how it selects a date of your stay, but it only counts it until 10:00AM. I would rather count only complete days that I stay in the Airbnb.

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bailey jo

October 14th, 2019 Orem, UT DETAILS arrow_drop_down
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We used this to set up our family reunion last year and the location was awesome. The price was way better than we expected and it was worth every penny.

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Rischelle Mikkelson

October 12th, 2019 American Fork, UT DETAILS arrow_drop_down
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Airbnb was very easy to use and I loved the place we found in Hawaii. It was the perfect spot for our stay. It was easy to find reliable location based on the reviews. I loved the way all communications with our host was done through Airbnb.

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KayCee Belka

October 11th, 2019 Derby, KS DETAILS arrow_drop_down
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Airbnb is one of our favorite things about traveling! Recently, we took a trip to Europe and were able to mainly stay in Airbnb accommodations on our way. We love that we get to stay in a more personalized space for a great value, especially on holiday overseas where we could experience the local culture and hospitality along the way. We will use Airbnb again and again. Highly recommend!

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ave

October 10th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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They have everything you could think of on this website for you to stay and for a fraction of the cost of a hotel sometimes. I have stayed with people in their home by renting a room and I have stayed in a whole house we have rented. Not a bad experience in the least. I read the reviews before and make sure that they are good reviews, then I know that the place is ok to rent.

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Anne Burns

October 10th, 2019 Goleta, CA DETAILS arrow_drop_down
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Why stay anywhere else? Every experience has been positive

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Amy Boren

October 9th, 2019 American Fork, UT

The website is fun to browse through and they have so much selection. We have yet to use it I know we will in the future when we can travel more.

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Zac Marx

October 8th, 2019 Brighton, CO DETAILS arrow_drop_down
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Airbnb has become more popular than normal hotels for us lately. They are cheaper and there are no hidden fees. I can purchase exactly what I want, where and when I want it.

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Derek Scoville

October 7th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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We took a team to Florida for nationals. We had a set budget, but the houses we needed exceeded the budget. I contacted the superhost, and explained our situation. They offered us the house at our budget. They were very helpful in preparing for our arrival, and made for an excellent experience

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Sarah Watters

October 6th, 2019 Quinlan, TX DETAILS arrow_drop_down
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Very happy with all of our Airbnb experiences. Much better than staying at a hotel. The website is very user-friendly, too.

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Ellen Morris

October 3rd, 2019 Potomac, MD DETAILS arrow_drop_down
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Airbnb if great because it gives me so much information about the place I am traveling to. I love that I can refine my search when looking for a place to stay so easily but I also love that I can also gain insight on sights to see in the place I am traveling to.

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Garrett Mingus

October 3rd, 2019 Provo, UT

I've stayed in a few different Airbnb's and I really have enjoyed it. When staying together as a large family it is definitely an easy and cheap way to all stay together. The downside to airbnb is you only communicate over the site, so if it ever crashes and you need to contact the homeowner then you are out of luck (speaking from experience) .

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Cassandra

October 3rd, 2019 Sunnyvale, CA DETAILS arrow_drop_down
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I once had a terrible situation happen while I was renting an Airbnb, but the Airbnb customer service was amazing. They listened and took my complaint/situation very seriously. They reimbursed me and even paid for my hotel I stayed at that evening.

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Sherry Arnold

October 2nd, 2019 Alpine, UT DETAILS arrow_drop_down
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Great service. We use it all the time to find accommodations off the beaten path. We've met some really nice owners, too.

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Joy Hill

September 30th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Love Air BNB - we can always find a cool and unique place to stay wherever we travel.

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Ted Johnson

September 30th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I have used Airbnb a few times and it gives me a great option when I just need a room or more. The reviews give me the information to make an informed choice and I feel like family instead of a visitor.

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Miles Strother

September 29th, 2019 American Fork, UT DETAILS arrow_drop_down
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Airbnb is simple to use and probably the cheapest way to find somewhere to stay. The deals aren't always great though, and often I've found that it's cheaper to just stay in a hotel.

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Aliza Henline

September 28th, 2019 Provo, UT DETAILS arrow_drop_down
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I love how the app is organized so well and it makes it so easy to know what you're going to get!

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Madison Scott

September 14th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Airbnb is a great option for big families that don't want to buy multiple hotel rooms. However, I wish the list prices were true. After numerous fees are applied at times the prices can double in cost.

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Darrin Henry

September 6th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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We used Airbnb for our stay in Cooperstown NY and we got a great home in a great area. Saved us a lot of money on hotels.

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Randy Scoville

September 6th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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We just used Airbnb to book a large home in Orlando for a volleyball team and parents there for a tournament. The listed price was higher than the budget provided by the team. However, we contacted the super host, and made an offer of what we could afford. They were very accommodating and accepted our offer. It was super easy and a great experience.

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Sage Robertson

August 7th, 2019 Cedar City, UT DETAILS arrow_drop_down
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I love using Airbnb. It is so simple and you can find the best prices for the best housing while you are traveling.

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Tracy Womack

July 27th, 2019 Cedar City, UT DETAILS arrow_drop_down
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Will never stay in a hotel/motel again! Airbnb is the way to go. It's nice to be able to rent out a whole house for the same price of staying in a hotel!

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Mazi Marcel Womack

July 20th, 2019 Cedar City, UT DETAILS arrow_drop_down
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I love Airbnb. It is the easiest website to use and you can always find the best deals on places to stay.

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Lucy

July 12th, 2019 Hyrum, UT DETAILS arrow_drop_down
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Love booking with Airbnb. Can definitely find super cheap places to stay that are very cute and so nice. Great pricing and hosts are always super nice

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Chloe Adams

July 10th, 2019 Morgan, UT DETAILS arrow_drop_down
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Airbnb is simple to use and very clean. I wish there was a return policy however. I had to go through a second party to get a return on a bad house and was unable to access it due to not being in the same country.

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Brooklyn May

July 10th, 2019 Logan, UT DETAILS arrow_drop_down
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I've stayed in an Airbnb multiple times, and every time I was very very pleased. Such a great company, and the hosts to the homes are always so nice and willing to help. Pricing Is perfect and not expensive ever.

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Keeli Hansen

July 9th, 2019 San Jose, CA DETAILS arrow_drop_down
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I have always had a good experience using Airbnb It’s always easy and convenient

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Breanne Stanko

July 8th, 2019 Logan, UT DETAILS arrow_drop_down
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So many cute little and even big houses to stay in. Perfect for family reunions or even just a weekend get away. Cheaper and the hosts are always so nice. Booking through Airbnb is very trust worthy and easy

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Terra Stanko

July 5th, 2019 Hyrum, UT DETAILS arrow_drop_down
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Love this company, always reliable and great prices. The service from the hosts of the airbnbs are always so nice. Stayed in some airbnb and they were everything they showed and said plus some.

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matthew

June 30th, 2019 Logan, UT DETAILS arrow_drop_down
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great company to book through when you want cheaper and sometimes even nicer places to stay. always have had good luck when booking through airbnb.

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Paige Baldwin

June 28th, 2019 Wellsville, UT DETAILS arrow_drop_down
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I love Airbnb. It has helped save me lots of money on vacations. I feel like they are very trustworthy and I always find the best deals. Their website is great and can help you find exactly what you’re looking for!