Based out of San Francisco, Airbnb burst onto the scene in 2008. It was founded as an accommodations site which allows travelers to book unique temporary visits all across the world. The Airbnb community made it possible for travelers to book apartments, homes, villas, and even castles in over 191 countries at a reasonable rate.

Over 60 million people have booked their travel accommodations using Airbnb to date and they have over 2 million listings worldwide. It is important to note, however, that the only travel booking that can really take place on the Airbnb platform are lodging reservations. 

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The Good

  • Unique Experience
  • Booking Options
  • Filtering
  • Reviews and Ratings

Unique Experience

Unlike traditional booking sites, Airbnb doesn't simply list prices and star ratings of the large hotel brands and chains. Instead, Airbnb offers a unique experience to those looking to stray from the typical hotel perspective of traveling. A network of "hosts" must qualify to list their properties on Airbnb. These hosts can be found in the U.S. and internationally. The ability to stay in the middle of a big city or off in a small, rural town is something that makes Airbnb stand out from traditional booking bureaus. 

The listings on Airbnb cannot be found with any other travel agency. The accommodations they have for travelers are specific to their network which means they open up a whole new world to booking living quarters. For those interested in staying in the typical run-of-the-mill hotel chains, Airbnb will likely not be the best platform to use.

Booking Options

With Airbnb, travelers can book for just a night, a week, or even a month depending on the listing and location. One of the benefits to using Airbnb is that travelers can experience a unique side to their travel destination not otherwise available in a hotel. For instance, travelers can book the following:

    • Apartments
    • Townhomes
    • Condos
    • Homes
    • Villas
    • Castles
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Customer Review: Brayden from Texas

"I like the creative options and less touristy places to stay....sailboats! I also find that the owners are friendly and accommodating. the prices are usually better than national sites."

Filtering

Rather than spend time sorting through thousands of possible accommodations, Airbnb users can quickly filter through search results to find their desired accommodation. A prospective traveler who uses Airbnb will be able to sort based on price, listing type, and even number of travelers. Another beneficial aspect to using Airbnb is that larger groups, for instance, can book a home for one low nightly cost. When split between the traveling party, the Airbnb option becomes much more affordable and often times provides a more comfortable living situation.

Reviews and Ratings

Another feature that benefits is travelers are the reviews and ratings. The rating system is also a helpful took to prospective travelers and even for Airbnb hosts. At the end of each stay, the host will rate the guests (based on how their property was treated) and the guests will rate the listing/host. These ratings help those who are looking to book using Airbnb and keeps guests from booking who find it difficult to treat the properties with respect.

The Bad

  • Limitations
  • Pricing

Limitations

Airbnb is included in the "travel booking" industry because of the ability to book lodging; however, there are some services missing. While Airbnb does provide an entirely original traveling experience, it only takes care of one aspect of the booking process. Most traveling agencies allow their travelers to book a number of their accommodations through their platform, but Airbnb focuses solely on where the traveler will stay throughout their trip. That means the following cannot be booked using Airbnb:

  • Flights
  • Travel Activities
  • Cruises
  • Vacation Packages

There are also some limitations as to where a traveler can visit and stay as well. Airbnb is a bit different from traditional hotel systems, so there are varying regulations placed on where they can operate. While they do operate in nearly 200 countries, there are some cities that do not allow Airbnb listings. So, if a traveler is set on one of those cities, they will need to book a traditional hotel.

Pricing

Travelers looking to save on lodging will most likely want to try a different platform (unless traveling in a large group). Since some of the listings are rather lavish, the prices may seem to be more expensive than if a traveler were to simply book a hotel. There are deals and discounts available through Airbnb and prices per night will fluctuate depending on season, length of stay, demand, and size of the traveling party.

The Bottom Line

Airbnb is designed for the millennial traveler. Accommodations are found in unique areas and varying circumstances. Travelers interested in staying in places that would not be available to them otherwise would most likely enjoy using the Airbnb service. However, those looking for a more comprehensive way to book their travel may want to use another resource. Travelers who book their accommodations through Airbnb can expect the following:

  1. Sorting tool - quickly filter through hundreds or even thousands of lodging options
  2. Unique travel accommodations - stay in properties that would not otherwise be available
  3. Cut costs on large groups - split the costs per night to save money
  4. Varied Locations - Airbnb has listings both in the U.S. and internationally
  5. Extra booking efforts required - travelers will need to book their flights and other travel necessities elsewhere

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User Reviews

Star Rating

4.7
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233 Reviews

Review Breakdown

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Anne

October 28th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Hit or miss. Not really regulated so you can either get a good rental or a bad rental and you can either get a good host or a bad host. So, I say be careful because there are all types of people renting out their homes.

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Nya

October 27th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Great places and selections to choose from .Convenient for vacations or if you just want to get away

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Jada Guzman

October 27th, 2020 Tampa, FL DETAILS arrow_drop_down
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All of the houses are always so elegant. The people renting them can often be rude but it is understandable, after all it is their property.

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keiontai henry

October 27th, 2020 Tallahassee, FL

I purchased an Airbnb stay during the start of the pandemic and they were more than kind enough to give me my money back! They had excellent customer service and Nico was more than helpful in getting me my refund in the same day.

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Alyssa Hansel

October 26th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I love this service so much! I have been using Airbnb for years now, from everything from weekend getaways to family meer graduations, each time I haven't been disappointed. I also love that they have options for finding things to do in the cities you may be traveling to, it has helped me find fun activities to do in many cities across the U.S.

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Mark

October 25th, 2020 Park City, UT DETAILS arrow_drop_down
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I have used Airbnb to reserve an apartment before (for vacation). And while the place we ended up staying worked out well in the end, it was very frustrating initially to find a unit, as it seems that Airbnb caters primarily to those renting out units, not those looking for a place to stay. And I discovered that there are a lot of deceiving, dishonest rental companies out there. For instance, more than once, advertised prices were inflated after the initial contact with the rental company. This is very frustrating and a waste of time for those searching based on price. Airbnb really should monitor this more closely to protect the customer looking for place to stay. I recommend sticking to places rented through private renters, NOT places managed by rental companies.

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Big tuba-5500

October 15th, 2020 Houston, TX DETAILS arrow_drop_down
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When I visited Indianapolis I booked a room at airbnb and it was amazing. They found me the best room. Since then I used airbnb whenever I go somewhere.

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Keld Sperry

October 7th, 2020 Lehi, UT

For the most part my Airbnb experience has been good. I love that you can get a big place and split it up with friends. I will definitely be using airbnb again.

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Allee Wassmer

October 7th, 2020 Lehi, UT

Airbnb is great never been disappointed. Their app is very helpful and have loved all the places I’ve stayed.

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Bonnie DuBois

October 5th, 2020 Saratoga Springs, UT DETAILS arrow_drop_down
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I have had very positive experiences both times I have used Airbnb. I have used it twice for vacations and have been able to find something that was a great fit for my family. Way more affordable than a hotel and way more room. We have had nice clean places to vacation.

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Katie Lewis

October 2nd, 2020 Eagle Mountain, UT

It was really easy to book my airbnb all the rules were straight forward and I had no problems

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Cassie Wassmer

October 2nd, 2020 Lehi, UT DETAILS arrow_drop_down
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We have rented in multiple places wi th Airbnb. They have always been very clean. They have a lot of options in any price range. The owners are always helpful if you can’t get in.

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Kim Webb

September 24th, 2020 Little Rock, AR

Great service + insight - helped planned and execute our adventure without any obstacles.

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Dominique

September 19th, 2020 Denver, CO DETAILS arrow_drop_down
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Airbnb is a great alternative to staying in hotels. This site offers unique places to stay that give a more genuine feel to any trip. My family and I use Airbnb every time we travel and we have yet to be disappointed by a place we stay.

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MiKE McWilliams

September 19th, 2020 Little Rock, AR DETAILS arrow_drop_down
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Have used AIRNB A number of times with varying success. Find the commission rate to be too high for services rendered.

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Abby Wallin

September 17th, 2020 Denver, CO DETAILS arrow_drop_down
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Airbnb always has the most affordable vacation opportunities for my friends and I. They make it very easy to communicate with the homeowners and dealing with any fees has always been so easy! I recommend it to everyone over staying in a hotel.

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JMeyer

September 17th, 2020 Somerset, WI DETAILS arrow_drop_down
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We have used Airbnb on a referral from a friend. I have downloaded the app and it has become my go to place when traveling with our extended family or group of friends. I feel extremely comfortable trusting this app and website. In all of our stays we have always been impressed with the accommodations. Love this company!

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Kajsa Kirby

September 17th, 2020 Denver, CO DETAILS arrow_drop_down
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I've had very positive experiences with Airbnb! I've found a lot of inexpensive properties with great locations and incredible hostesses and amenities.

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Kate Lillywhite

September 15th, 2020 American Fork, UT DETAILS arrow_drop_down
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Find an amazing place to stay without overpaying on your next adventure! Make sure you check out Airbnb for a unique, affordable place to stay! You won't be sorry you chose this unique way to travel.

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Nathan

September 15th, 2020 Broomfield, CO DETAILS arrow_drop_down
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I’ve stayed many times at Airbnb locations and have never had any issues with their hosts. I’ve found some really amazing deals in some amazing locations!

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Hannah

September 15th, 2020 Denver, CO DETAILS arrow_drop_down
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I have never had a bad experience with booking an airbnb! All of the places that I have booked have been clean and exactly as shown in the pictures. They are always running efficiently and the homes are clearly taken care of.

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Lkirton

September 15th, 2020 Park City, UT DETAILS arrow_drop_down
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When choosing to go on a vacation with my family I know that I can find a great place through Airbnb. Their places are fair priced and well maintained.

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Lottielyn Schwenke

September 14th, 2020 Orlando, FL DETAILS arrow_drop_down
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I've stayed in a few airbnbs in a few different states and can say that the app works well and is a nice alternative to staying at hotels when you have a large party.

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Esmeralda C

September 14th, 2020 Sylmar, CA DETAILS arrow_drop_down
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I love using Airbnb during my trips. It always gives me the best prices for a comfortable stay.

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Dayna

September 13th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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We love using Airbnb to book our travels. Not only do they have such fun and unique places to stay but often times we get good ideas for things to do in each location.

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Wayne Young

September 10th, 2020 Little Rock, AR

Airbnb is a great way to find a nice place to stay that is not a commercial hotel. It is an easy to use and reliable website.

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Tiauna Anderson

September 10th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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We booked a home in Park City Utah this winter for a Ski weekend and it was great! The home was exactly as we expected based on the site details and contact with the home owner was easy and convenient through airbnb.com. We will definitely use Airbnb again.

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Jon Posey

September 10th, 2020 Riverton, UT DETAILS arrow_drop_down
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Hard to beat Airbnb. They have a massive selection of properties and their cancellation policy is usually reasonable. I wish they would trim down cleaning fees but thats all.

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Ashley Ulibarri

September 10th, 2020 Sandy, UT DETAILS arrow_drop_down
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My favorite thing about Airbnb is the huge range of options for places to stay. Gives you so many unique options as well as prices that can fit any budget. They are also a great platform for people to rent out their spaces for extra income.

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Kim Young

September 9th, 2020 Little Rock, AR DETAILS arrow_drop_down
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I have used Airbnb a handful of times to book a house for a friends' trip. The house lets us all spend more time together than if we booked a hotel, and it is often less expensive than hotels.

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Irinna Danielson

September 8th, 2020 Riverton, UT DETAILS arrow_drop_down
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I was hesitant to use Airbnb because I had never stayed in one before, but the site was super helpful when we were looking for a place to stay during a recent vacation to Hawaii. The site had great pictures and I found the review from people who had stayed at the various homes really helpful. It was easy to navigate, easy to book, and it was one less thing to worry about as we went to paradise. After using Airbnb that one time, it's become a regular site we visit when considering accommodations, especially since we have four kids and sometimes going this route is cheaper and more comfortable than staying in a hotel.

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Diana Ploeger

September 7th, 2020 Oakley, UT DETAILS arrow_drop_down
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Through the company, rented a home to house my family of 20 for a family reunion in a distant state. Upon arrival at the house, it was not acceptable (not very clean and no air conditioning) and the manager immediately came to check it out, agreed, and found us another airbnb to stay in of equal or better quality for the same price in a very short period of time.

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Seth S

September 6th, 2020 Sandy, UT DETAILS arrow_drop_down
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I have used Airbnb for several work trips as well as family vacations. I like the convenience of finding lodgings that best fit my needs and offer more of the comforts of home than a traditional hotel/motel offers. Also the pricing is generally much less expensive for what you get.

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Tara Hammond

September 5th, 2020 Draper, UT DETAILS arrow_drop_down
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I've always had a wonderful experience with every stay I've had using Airbnb. It's nice getting an authentic feel for an area by staying in a neighborhood rather than a hotel.

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Paola Marsenaro Sanchez

September 4th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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I like the convenience of booking a place to stay with a kitchen on Vacation to be able to eat and relax!

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Shante Reeder

September 3rd, 2020 Herriman, UT DETAILS arrow_drop_down
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We LOVE Airbnb! We hardly ever stay in hotels anymore! We love to be right in the center of things when we travel and really see how people live! This is such a great option if you’re traveling alone, with a spouse, a family, or a large group! Pictures and description are always pretty accurate!

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Danielle LeCheminant

September 3rd, 2020 Lehi, UT DETAILS arrow_drop_down
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We booked a place to stay for our vacation to Kauai and loved it! It's nice to be able to stay in a Airbnb because it feels more like a home than a hotel. Also, the person's home we stayed in was nicely equipped with snorkle gear and a beach tent which was very nice to have since we didn't have room for it in our suitcases and we didn't have to rent them!

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Kenzie Comstock

September 3rd, 2020 Woods Cross, UT

I have used Airbnb to book a place to stay near Moab. It was really easy to use and had a great variety of options. I plan to use it again!

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Jon Moreno

September 3rd, 2020 Sandy, UT DETAILS arrow_drop_down
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The most recent Airnbnb booking was great value and the quality of the location was great. Highly recommended!

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Linda

September 3rd, 2020 Los Angeles, CA

Last minute with a good reasonable rates. They never fail they deliver plus much more.

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Dre35

September 3rd, 2020 West Valley City, UT

love the options out there, from a shared room, to complete house to rent for a vacation. I even enjoy using the activity options that are suggested on the website!

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TorShip

September 2nd, 2020 Saratoga Springs, UT DETAILS arrow_drop_down
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Airbnb is the way to go when traveling with family! In our experience you get exactly as the pictures show and the house was well kept and clean.

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Bryan Jensen

April 1st, 2020 South Jordan, UT DETAILS arrow_drop_down
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Used to find a place to stay during travel basketball season. We found a place large enough for our family really easily.

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Frank Kasimov

March 23rd, 2020 Chatsworth, CA DETAILS arrow_drop_down
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Anyone using Airbnb, beware of this scam The apartment looked nothing like how it was advertised. For starters, the toilet seat was broken and coming off its hinges, and the ideal entrance that was on the listing was replaced with a bunch of construction. Even worse, the elevator was down, so I had to carry my stroller up several flights of stairs. Contacted the host to let him know about the toilet seat (assuming he’d like to know) but he apparently already knew. He also knew about the construction, he said, which I found extremely disingenuous seeing as how neither were listed on his place’s listing. My mother-in-law also tried talking to him and said she found him to be extremely rude and chauvinistic. She politely asked him to fix the toilet seat, explained that it was a reasonable complaint, but he refused. So we found another place to stay and he agreed to end our reservation a month earlier than planned. The very next day he found new tenants to replace us. He originally agreed to refund us our money for the days we had left on our initial reservation. When he sent us the request to change the dates, I couldn’t accept the request over Airbnb’s website. I called customer support to tell them about my very warranted complaint, told them my name was Furkat Kasimov, and gave them all of the information I could. They told me they could not fix the error even though it was on their end and not mine. The next day Airbnb wrote me an email explaining that my reservation had been canceled and that I did not need to pay anything else. That same day, though, I got another email from a different customer support agent who said I needed to pay the remaining balance within 24 hours or it would be sent to collections and put on my credit report. The bill was more than the original! When I first rented the place it was only a daily rate of $84.77 (which included cleaning fees and taxes). It was then a lot more than that, and the customer support agent expected me to shell out $1,896.63 right then and there. I honestly thought it was a scam, and that a scammer had hacked Airbnb. If I actually had the time to read Airbnb’s Terms of Use, I’d probably see that they have the right to raise rates when and where they choose. Is Airbnb a bunch of scammers? It seems to me they are. It’s now a few months later and I’m still receiving SMS messages and phone calls from Airbnb demanding payment. Many of the calls are basically spam calls because they’re calling me after midnight. No legit company would call me that late, right? Only a spammer would, but at this point I can only assume it’s still Airbnb because a spammer would probably have moved on to the next target by now. Whoever it is, they continue to send me SMS messages, spam emails, spam phone calls and call me super early. I can only hope this isn’t normal for Airbnb, and that other people aren’t going through what I’m going through.

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Rocio Diaz

March 20th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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AirBnB always has great coupons and specials available. The places and locations are unbeatable and hosts are always willing to go above and beyond to make vacations extraordinary. Also very easy to make reservations and cancelations.

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Kogan Powell

March 18th, 2020 West Valley City, UT DETAILS arrow_drop_down
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Fantastic, great website, simply formatted. I love that they connect you directly to your host, none of this awkward middle man stuff. Our experience was great.

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Karina Aguilar

March 18th, 2020 Managua, MN DETAILS arrow_drop_down
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I booked an awesome airbnb in anchorage last minute and I felt safe booking through airbnb

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tayloralexis

March 17th, 2020 Glendora, CA

We used air bnb while in arizona. We got a whole house to ourselves for the best price!

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Olivia Norton

March 13th, 2020 Phoenix, AZ

I love Airbnb!!! It allows me to travel with more freedom knowing I can get a place for cheaper in any area I want!! I love having the privacy of having a house to myself!!!

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Karen Torino

March 12th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I prefer Airbnb over hotels ANYDAY. Usually they are cheaper and more convenient. I have not had an issue regarding where I stay, so so far my experience with Airbnb has been great. They have also responded to me pretty quickly whenever I've gad questions.