Travelocity Logo

Travelocity

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6 User Reviews

Created in 1996, Travelocity is a subsidiary of Sabre Holdings, which is a subsidiary of American Airlines, but now wholly owned by Expedia. The Texas-based online travel agency has a goal of helping people all around the world learn and grow through travel.

During more than 20 years in the travel industry, Travelocity has prepared for the different requests both current and potential customers may have, from hotel booking requests to organized travel itineraries. 

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The Good

  • Travel Services
  • Booking Options
  • Mobile App
  • Insurance

Travel Services

Travelocity allows its customers to book a number of travel services, including flights, hotels, car rentals, cruises, and vacation packages.

Booking Options

Individuals interested in booking travel accommodations through Travelocity may book online or over the phone.

Mobile App

Travelocity's mobile app for Apple and Android devices helps travelers gain access to special offers and promo codes, search flights from over 400 airlines and rooms from more than 435,000 hotels worldwide. Users can and book and view itineraries in real time.

Insurance

Travelocity seeks to give travelers peace of mind by offering travel protection that covers canceled or changed trips; lost, stolen, or damaged baggage; and emergency medical expenses. The company also offers 24/7 worldwide emergency assistance.

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The Bad

  • No Rewards Program
  • Focus on the U.S. and Canada

No Rewards Program

Travelocity does not offer its customers a reward program of any kind, although customers who join can save 10% more on select hotels. 

Focus on the U.S. and Canada

Americans looking to travel to other continents may not have the best luck with Travelocity. Although the company does offer a few deals for exotic travel destinations, it puts the majority of its focus towards providing deals for customers in the United States and Canada.

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The Bottom Line

Travelocity offers multiple travel services and booking options, plus travel insurance and a mobile app. However, the addition of a rewards program or a rewards credit card would be welcomed by many. 

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Star Rating

4.0

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6 Reviews

Review Breakdown

5 grade

67%

4 grade

0%

3 grade

17%

2 grade

0%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Robyn Brady Kent, OH

We use Travelocity as our go to search engine for hotels, flights and rental cars. Easy to navigate their site and compare other companies.

3 months ago

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Eddie Rios Ogden, UT

Travelocity is a full service travel provider. It offers access to a multitude of option for air, hotel, car rental making any trip easier to plan. They have great specials and pricing is competitive. They have access to hospitality that only they have pricing for. Overall, it is a well rounded tool making travel easier, cheaper, and more fun.

1 year ago

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Cassidy Gundersen Orem, UT

Travelocity is a decent source to book travel. Their site is simple and easy to use. However, I have had issues on several occasions with it loading properly. I have never worked directly with a customer service rep, but they seemed to be accessible. Their prices are not very competitive and they seem to be missing a lot of options that their competitors have. Overall, decent but not great service.

3 years ago

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Christina Stratford, CT

Travelocity has the dumbest employees working there. I called in regards to a name change for my boyfriend who is Puerto Rican. In some cases Puerto Ricans honor their mothers last name. My boyfriend license was expired so he had to renew it. DMV added an extra last name on his license so it wasnt the same on our itinerary. I called the airline the girl said dont worry it easily fixable but you need to call travelocity since you booked with them. I called and girl said Puerto Rico is an international country and you need a passport to fly there so whatever is on the passport is what we go by. I corrected the girl and said no its domestic, you dont need a passport it's part of the USA . And she went on to say well I need to see if JetBlue will honor a hyphenated last name on the name change. I cant with these stupid people. Travelocity needs to train their employees better. They were not helpful at all. I will deal with this at the airport myself.

2 years ago

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Eric San Diego, CA

If you're planning a trip and want to save yourself some money look no further than Travelocity. Great deals and a pretty simple web site. Definitely backing it.

2 years ago

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Review Source

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Joanna Hester Gilbert, AZ

Travelocity is always the first place I go when making hotel or car rental reservations. We have found great prices that are never higher than other websites.

3 years ago

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