A major competitor in the online travel agency industry, Orbitz.com was originally formed by a group of U.S. airlines in 1999. The Orbitz.com site went live online in 2001. Orbitz.com seeks to make it easy for travelers to find the perfect hotel, book the best flight, and reserve the right car, among other offerings. The online travel agency constantly updates its latest deals to destinations like New York and Las Vegas.
- Travel services
- Mobile app
- Rewards program
- Travel protection
Orbitz is one of the leading providers in online travel booking. Its resources and technology help thousands of travelers each year to book vacations and take advantage of low rates on flights, hotels, rental cars, cruises, and other travel accommodations and activities.
Along with its simple website, Orbitz.com separates itself again from other competitors by not only having a mobile app for Apple and Android users. It also has a mobile app for Kindle Fire users which increases Orbitz.com's customer base.
Orbitz offers a three-tier travel rewards program that allows customers to earn Orbucks, the company's own currency. Orbucks are earned when customers book travel for others, book using the Orbitz mobile app, or book a package.
Orbitz offers travel insurance through Allianz Global Assistance, which provides added protection and gives customers peace of mind while traveling. Customers can choose to add travel protection upon booking or add it up until the day before departure.
Limited Booking Options
While Orbitz allows customers to book travel accommodations online, the company does not allow them to book over the phone or in-person. This can be frustrating for customers who are not comfortable booking online.
The Bottom Line
Orbitz offers several travel services, travel protection, a rewards program, and a mobile app. However, the company limits its booking options to online only.